J. Iverson Riddle Developmental Center Volunteen ... - JIRDC Home

J. Iverson Riddle
Developmental Center
Volunteen Handbook
A Facility of the
North Carolina Department of Health and Human Services

HISTORY OF THE VOLUNTEEN PROGRAM
What a Difference You've Made in our Lives
The Volunteen Summer Program was begun in 1964 with 42 young people calling themselves Volunteens. The
original group worked as Volunteens in recreation.
In the early years the program emphasized teens helping staff with the Day Camp Program sponsored by
Recreation. The buses loaded early in the morning with teens and residents and traveled to a campsite up Highway
126.
Many of the first Volunteens became interested in working with the developmentally disabled, and many of their
current careers reflect the discoveries they made as teens. They discovered health service careers at J. Iverson Riddle
Developmental Center and in the community.
In 1974, we applied for a state government intern and were awarded the privilege to have college interns assist as
program managers during the summer. In 1975 Jerry Noble, from Kinston, served as our first intern. Later years
brought interns who contributed greatly to refining all aspects of the program: policies and procedures, advisory
council, job placements and activities.
Other interns and summer employees critical to the success of the Volunteen program over the years:
1976 Van Vogle
1976 Genevieve Doll
1981 Cheryl Sickles
1982 Eric Beaver
1983 Linda Ray
1984 Kimberly Moore
1985 Mary Hatfield (former Volunteen)
1986 Martha Yoder
1987 Larry Woodward
1988 Kim Simmons
1989 Laura Reis (former Volunteen)
1989 Kim Lang
1990 Terri Dobbins
1991 Julie Ferguson
1992 Amy Duvall
1993 Helen Calhoun
1994 Helen Calhoun (Summer Employee)
1995 Dave Woolever
1996 April Watts (former Volunteen)
1997 Bella Jenkins (former Volunteen)
1998 Ginger Ragland
1999 Cary Lee Jones (Summer Employee)
2000 Lauren Chambliss (Summer Employee)
2001 Erin Connelly (former Volunteen)
2002 Erin Connelly (Summer Employee)
2003 Allison Hodges
2004 Morgan Ellis (former Volunteen)
2005 Amy Swanger
2006 Casey Campbell
2007 Allison Benfield
2008 Stephanie Nyman
2009 Ali Ivanci
2010 Lauren Williams
The Volunteen Program always has recognized outstanding participants in the program, even before we officially
recognized the outstanding Volunteens of the summer. Those special, important participants included the following:
Becky Sink Schlein, a 1965 Volunteen who became Director of Staff Development and Training at JIRDC in 1971.
Paula Shuping, former Redwood Resource Center Director and former Volunteen.
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1973 Teresa Watts
1974 Hilda Keller
1975 Vicky McKinney
1976 Greg Cook
1977 Debbie Cook
1978 Rachael Kurzer
1979 Mary Hatfield
1980 Kim Orders
1981 Lori Bruns
1981 Lisa Duckworth
1982 Eric Woody
1982 Cheryl Ledford
1983 Scott Cash
1983 Amy Smart
1984 Chrissie Johnson
1984 Tammy Smart
1985 Lori Ann Branch
1985 Donald Crouch
1986 Susan Hamby
1986 Elizabeth Shuffler
1987 Kenneth Baker
1987 Stephanie Mitchell
1988 Melanie Johnson
Outstanding Volunteens of the Year from 1973 to 2009
1988 Brian Bristol
1988 Jennifer Hall
1988 Toby Simmons
1989 Lula Huffman
1989 Lisa Blevins
1990 Tonya Branch
1990 Caroline Hyatt
1991 Kai Berry
1991 James Davis, II
1992 Keith Willis
1992 Charlotte Courtney
1993 Dana Dale
1993 Wendy Smith
1994 Jennifer Jackson
1994 Sarah Robinson
1995 Torie Carswell
1995 Rhiannon Dunham
1996 Ashley Brittain
1997 Mary Braun
1997 Carly Folger
1997 Craig Perkins
1998 Lindsay Settlemyre
1998 Kendra Turpin
1998 Jett Jurosko
1999 Kim Smith
1999 Patrick Murray
2000 David Penland
2000 Ellen Hitt
2001 Jerald Propst, Jr.
2001 Beth Grindstaff
2002 Mandy Saulman
2002 Heather Johnston
2003 Alicia Brittain
2003 Joe Winebarger
2004 Tyler Reece
2004 Daniel Anthony
2005 Ashley Cuthbertson
2005 Tyler Reece
2006 Patrick Lail
2006 Wesley Landry
2007 Sam Clark
2007 Annie Kouba
2008 Ellie Wyatt
2008 Hayley Dale
2009 Rachel Collier
2009 Randy Duncan
Other notable Volunteens omitted from the list are Tammy Cook, Erin Connelly, Craig Perkins, Tyler Garrison,
Casey Campbell and Haili Cook. Tammy was recognized in 1989 as the Outstanding Youth Volunteens in Burke
County, and she was also honored by WSOC-TV Channel 9 in their "Nine Who Care" recognition. Erin was chosen
as the Young Citizen of the Year in Morganton early in 1995, Tyler received a "Nine Who Care" award from WSOC
in 1995, Craig received the Nine Who Care award from WSOC in 1998, Casey received the NC Award for
Outstanding Volunteer Service in 2003 and Haili received the 2004 Burke’s Best volunteer award. Another notable
teen is Jessica Hudson who was the first winner of the Jason Hudson Award in 1997. The Jason Hudson Award is
named for a Volunteen whose life was lived in service to others before self. Sadly, Jason is no longer with us but his
name and legacy lives on through this award. Ironically, Jessie is Jason’s cousin and a deserving first winner of the
award.
Jason Hudson Award Recipients from 1997 to 2009
1997 Jessica Hudson 2003 Brittany Woody 2009 Cassidy Owens
1998 Erin Connelly 2004 Maria Hudson
1999 Kim Smith 2005 Sara Griffin
2000 Taylor Imboden 2006 Jeremy Hensley
2001 Keith South 2007 Hannah Williams
2002 Casey Campbell 2008 Megan Mathes
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This program, with its wonderful resident support, has had the help of staff supervisors who have guided teens and
allowed them to discover careers. These supervisors have always been honored by teens, and the program now
recognizes the outstanding supervisor of the year as well as the outstanding Volunteen.
Outstanding Supervisors of the Year from 1981 to 2009
1981 Linda Perkins
1982 Bird Williams
1983 Margaret Ritchie
1984 Peggy Cook
1985 Jerry Reynolds
1986 Linda Burge
1987 Elizabeth Arney
1988 Dottie Reed
1989 William Robertson
1989 Sherrill Keever
1990 Meda Smith
1990 Lynn Austin
1991 Linda Perkins
1992 Meda Smith
1993 Annette Brown
1994 Frankie Herd
1994 Danny Cook
1995 Roxie Ellis
1995 Kathy Boyce
1996 Wally Woody
1996 Cheryle Leary
1997 Revelee Berry
1997 Diantha McPeters
1998 Diantha McPeters
1998 O’Clair Alexander
1999 Edna Caldwell
1999 Sharon Hogan
2000 Lyn Walker
2001 Chrystal Deese
2001 Kathy McLean
2002 Buddy Barrett
2002 Debbie Barrie
2003 Martin Ivancic
2003 Angie Lail
2004 Nina Harding
2004 Benita Adkins
2005 Jeanne Byrd
2005 Geraldine Dula
2006 Janie Avery
2007 Dee Schaller
2008 Barb Cuthbertson
2009 Laura Clontz
Volunteen Handbook 3

Introduction to J. Iverson Riddle Developmental Center
J. Iverson Riddle Developmental Center, formerly Western Carolina Center, is a regional facility serving
developmentally disabled persons from western North Carolina. It is one of five facilities operating as a part of the
Division of Mental Health, Mental Retardation and Substance Abuse Services within the Department of Human
Resources.
The Center's mission and goal is to provide residential treatment, training, and research. The people who live here
are provided with a plan for care and treatment, which ensures learning to their fullest potential and respect of their
rights as citizens of the State.
Our facility opened in December 1963. It has a service area of the 35 western counties. The facility is accredited
and certified for Federal support funds.
The Major Areas of Campus:
Cedar/Willow/Evergreen Neighborhood
Cedar area consists of South Cedar (Oak, Palm and Laurel) and Cedar View (Juniper, Ivy and Fir). Willow area
consists of North Willow (Honeysuckle and Dandelion) and South Willow (Thistle and Magnolia). Evergreen area
consists of Evergreen and the Medical Care Unit, commonly called the MCU.
Cedar/Willow residents have severe/profound mental retardation and physical disabilities. Most residents cannot
walk, talk or toilet themselves. All residents in this area have great need for health and basic care. Wheelchairs are
adapted to meet each resident's needs and activity level. All residents receive six hours of therapeutic treatment and
training a day, including medical/nursing care; education and psychology services; physical, occupational and
recreational therapy; and work training and therapy for appropriate residents.
Residents living in Evergreen have ongoing medical problems requiring specialized medical attention.
Summit Neighborhood
The Summit Area consists of Birch, Elm, Hemlock, Pine and Spruce homes and Holly Hall.
Each cottage is home for 19-24 residents, all of who can walk without wheelchair assistance. People who live here
have severe profound mental retardation. Their training focuses on independent basic care (toilet training, selfdressing,
bathing, feeding); however, support in these areas is often necessary, requiring one-on-one staff support
and attention. The buildings are open to interior activity areas but locked to the perimeter road because people
living here are unaware of danger. They need to be accompanied to all areas of campus including the gym and
school. Programming includes 6 hours of active treatment daily.
Lakeside Neighborhood
Lakeside consists of Ash, Maple, Mimosa, Mulberry and Poplar homes.
Residents in this area have moderate to severe retardation. Maple Cottage serves residents in wheelchairs as well as
those able to walk. Mimosa serves our eldest residents. Mimosa has a small apartment for more independent living
training. Many people living in this area talk or communicate with signs or symbols. They can bathe, dress and
feed themselves except when physical disabilities prohibit these skills. Because of their independent travel skills,
their doors are unlocked, and they go and come more freely in the immediate area.
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Medical Care Unit
A small medical care unit with 6-8 beds serves any ill person from any home. This unit does not have surgical or
operating rooms. Residents requiring surgery go to the local community hospital where a specialist or appropriate
consulting physician is in charge of their care. JIRDC physicians and nurses are responsible for medical care on
campus.
Resource Centers
The Resource Centers are Redwood, Dogwood, Rosewood and the Vocational Workshop. Teachers and work
training counselors provide required and appropriate education and training for each resident as needed.
Gymnasium
This is the facility for leisure and recreation activities and training. The gym has a heated swimming pool. It is
used for games, concerts, plays and other special events.
Covenant Center
The Covenant Center provides a place to worship and chaplains to meet the residents' religious and spiritual needs.
The sanctuary is used for worship services, music performances, large staff meetings, training sessions and
memorial services for staff and residents. The Ralph Miller Commons may be scheduled for meetings of up to 40
people, resident activities, or other community organization meetings.
Family, Infant and Preschool Program Area (FIPP)
The Family, Infant and Preschool Program (FIPP) is an early childhood and family support program working with
children birth through eight years of age. The mission of FIPP is to promote the growth and development of young
children by supporting and strengthening families and building caring, responsive communities. Approximately 300
children and their families receive services annually in many western North Carolina counties. FIPP has established
Family Place on Enola Road as a family resource center that focuses on early literacy development and what
specific activities and experiences help children get ready to read and write. Family Place provides literacy
opportunities within the context of children’s activities. Parents join their children during activities and learn
instructional strategies to use to promote early literacy.
RIGHTS GUARANTEED TO ALL RESIDENTS OF JIRDC
1. The right to exercise all civil rights and remedies, i.e. voting, purchasing and selling property.
2. The right to be treated as an individual with consideration, dignity and respect and to be given privacy
during treatment and care of personal needs.
3. The right to contact and consult with legal counsel, physician or mental retardation professional of his or her
choice at his or her expense.
4. The right to be involved and receive written notice and rationale for transfer to another facility or within the
facility five days prior to the transfer.
5. The right to appropriate treatment as detailed in an individual habilitation and post institutional plan written
and implemented no later than 30 days after admission.
6. The right to be present and actively involved in the formulation of treatment plans and other decisions
concerning oneself, and the right to refuse treatment proposed.
7. The right to be free from harm, mistreatment, abuse, neglect, exploitation and corporal punishment on and
off campus.
8. The right to send and promptly receive unopened mail, have access to writing materials and staff
assistance when necessary, and a schedule for collecting and distributing mail and packages.
9. The right to be informed in writing of rights, responsibilities, and facility rules and any changes or
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amendments to the rights or rules.
10. The right to submit grievances and recommend changes in policies and service available.
11. The right to have access to a client advocate and assistance in exercising rights as a resident and
citizen.
12. The right to not be excluded from programs solely because of inappropriate behavior.
13. The right to be free from physical and personal restraint, time-out and seclusion.
14. The right to productive work or other meaningful occupation and to be paid for work performed.
15. The right to a well-balanced, nutritionally adequate diet.
16. The right to be free from loss of any meal or portion of such as a means of discipline or for
programmatic or other reasons.
17. The right to be free from unnecessary or excessive medication and not receive medication as a
punishment or for discipline.
18. The right to be free from retribution, which is not therapeutic in nature.
19. The right to receive appropriate medical treatment, to be informed by a physician of his/her health
and medical condition, and to documentation if such is medically contraindicated.
20. The right to be informed of services available and have access to all service delivery areas, i.e.,
cafeteria, gymnasium, etc.
21. The right to coeducational programming and experiences.
22. The right to voluntarily discharge oneself.
23. The right to have no unauthorized publicity or use or discussion of one's record.
24. The right to be free from treatment given without informed consent involving aversive stimulation,
the use of experimental drugs or research, or non-emergency surgery.
25. The right to make and receive confidential telephone calls.
26. The right to receive visitors or refuse visitors at any time.
27. The right to make visits outside the facility.
28. The right to be out of doors daily and have access to recreational facilities and equipment several
times a week.
29. The right to keep and use his or her own clothing and personal possessions, i.e. individual
toothbrush, hairbrush, comb, deodorant, etc.
30. The right to communicate and meet under appropriate supervision with persons of his/her choice
upon consent of such persons.
31. The right to participate in religious worship by choice.
32. The right to have access to keep and spend a reasonable sum of money and to manage his or her
financial affairs.
33. The right to obtain or retain a vehicle driver's license.
34. The right to individual lockable storage space for private use.
35. The right to live in an unlocked environment or the least restrictive environment compatible with his
or her needs.
Volunteer Services Opportunities
The Volunteer Services Department recruits, trains, and places individual and group volunteers; coordinates the
Sponsor-a-Resident program; provides speakers, presentations, and tours of the campus; develops public
information materials; and coordinates special projects such as Operation Santa Claus, the Christmas parade and the
summer Volunteen Program. Each unpaid individual who works on campus is a volunteer and must be registered
with Volunteer Services. Each volunteer has a file with records of hours, special activities and special skills shared
with residents. Volunteer Services may use this information to provide a reference when requested by a volunteer
applying for paid work. Youth volunteers use this information to enhance college applications, etc.
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General Information for Volunteens:
Recruitment
Recruiting begins in February for the upcoming summer. Notices run in the local media and teens serving the
previous summer receive invitations to return. Interested teens receive application packets. Acceptance of
applications will stop when the program is full, which is usually 50 Volunteens.
J. Iverson Riddle Developmental Center does not discriminate against Volunteens because of race, color,
disabling condition, sex, religion, or national origin.
Interviews
Interviewers seek information about our new teens' interests and placement desires. Job matches are based on this
interest and time requirements and constraints. Volunteens and supervisors receive a copy of assignments once they
are completed, and a copy is kept in the Volunteen's file. Job assignment changes when needed must be made
through the Volunteer Services Department.
Orientation and Training
The volunteer orientation is scheduled during the first two days of the summer program. Orientation includes
general information about developmental disabilities, infection control, health concerns, the power of positive
communication, emergency procedures, mealtime training, office etiquette, a tour of the campus, and general
discussion.
Role of the Volunteen
Volunteens’ time, talents, and involvement are used to complement the staff’s effort to meet residents’ needs but
will not be used to replace permanent staff members. The Volunteen is a friend of the resident, helping to make
his/her summer very special. Since our residents are from the 35 western counties in North Carolina, many of them
are far away from their families. Volunteens substitute for the “family members” residents miss and cannot see very
often. While some Volunteens work in clerical, housekeeping and nutritional services positions, all Volunteens have
some contact with the resident population.
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Criteria for Volunteens:
To be a Volunteen you must:
• Be at least 12 years old or a rising seventh grader
• Have parents' or guardian's written permission to be a Volunteen
(Parent/Guardian must sign permission form)
• Have transportation to and from the Center
• Provide your own lunch unless otherwise notified
• Have a genuine interest in working with persons with
developmental disabilities and with staff who work with our residents
• Have good health habits
• Be willing to accept a specific assignment, supervision from staff and serve
specific hours as approved by the Volunteer Services Department
• Be willing to follow all of the Volunteen rules
Volunteen Dress
Volunteens are asked to wear clothing suitable for the activities in which they participate. For instance, for
recreation and other activities one should wear jeans, slacks or walking shorts and tennis shoes. Residents consider
Volunteens their special friends and like to feel comfortable with them, so dress appropriately. Wearing short
shorts, midriff shirts, and/or halter-tops is not suitable for working anywhere on the JIRDC campus. Wearing
dangling jewelry is not advisable when working directly with residents. Shoes and shirts must be worn at all
times, shoes should have a non-skid sole, and no open-toed shoes should be worn. Flip flops are NOT permitted.
Change of Address or Phone
Any time your mailing address or phone number changes please notify the Volunteen Coordinator.
Time Records/Sign in and Sign Out:
Volunteens must sign in every time they report for work or leave the grounds. This is very important! If you have
not signed in and your parent/guardian or someone tries to get in touch with you, you are not considered in service.
Timesheets become a part of each Volunteen's permanent record and should only be used for recording Volunteen
service hours. As a Volunteen at JIRDC, you are an unpaid staff member. In the future, you may use this
experience on your resume for a job reference or to enhance your college application.
Volunteen Rules, Regulations and Disciplinary Policy
As much as we all dislike rules that tie us down or constrain some of our activities, they are in place for our
protection and the protection of the people living at JIRDC. The Center is responsible for you while you are here
during your assigned hours, and we take that responsibility very seriously. Most of these rules are based in Center
policy and are adaptations of the rules that Center employees are expected to follow. The summer Volunteen
Program is an opportunity for teenagers to give service to our residents and, in return, gain valuable work and
educational opportunities. All Volunteens will be expected to follow these rules and regulations:
1. Abide by the written schedule set by Volunteer Services and your site. Except during regularly scheduled
breaks, special group Volunteen activities, and lunchtime, each Volunteen must be at his/her assigned
service
area during assigned service hours.
2. Report to the Center on time at the beginning of each scheduled day, after each break, and after lunch.
Break
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should be taken in areas designated as staff break areas. The gymnasium is not an approved break site.
Following is a breakdown of break sites per area:
Service Site
Lakeside, Dogwood, Chapel and the Ad. Bldg.
Summit or Redwood School
Cedar or Evergreen
Willow or Rosewood School
Maintenance, Dietary, Housekeeping, Warehouse,
FIPP, Volunteens Services, Research, the Village
and other locations on Enola Rd.
Break Site
Canteen
Holly Hall
Cedar Bubble break area
Willow Bubble break area
Areas where other staff
in these departments take breaks
Breaks are 15 minutes and lunch is generally 1 hour depending on the times customary in your particular
area. Lunch must be taken in Holly Hall. ALL Volunteens here during lunch, unless going off campus with a
parent, must report to Holly Hall for lunch. This includes the EE Program Volunteens.
All Volunteens must sign in and out on their personal timesheets each and every time they give service to JIRDC.
Volunteens found on campus without having signed-in will be considered to be on campus without authorization.
3. Call your supervisor and Volunteer Services (2604) within 30 minutes of the beginning of your scheduled
time if you will be late or absent that day.
4. Schedule any time off you know about in advance (i.e., doctor's appointments or vacations) with your
supervisor.
5. Once you report in, you will not be allowed to leave the JIRDC campus with anyone, except a parent or
guardian, for any reason other than officially sanctioned Volunteen activities or activities within your area.
When planning a trip off-campus as part of your Volunteen role, you must fill out a travel request and have it
signed by your supervisor. This form should be left in the Volunteen Coordinator's office before the trip and
should list where you are going, times leaving and returning and where you may be reached in case of
emergency. If any other arrangements need to be made, a parent or guardian must call the Volunteen
Director or the Director of Volunteer Services for confirmation. Volunteens with driver’s licenses are not to
drive
other Volunteens in their cars for any reason other than giving a ride to the Center or home after the day is
over. Volunteer Services will require specific permission from the parents or guardians of the teens involved
unless the Volunteens are members of the same family.
6. Do not bring friends or relatives to work with you unless special approval has been received from Volunteer
Services staff.
7. The Administration Building is off limits unless your assignment is there or you have business there (i.e.,
making copies, delivering mail).
8. The gymnasium is to be used only when scheduled for organized Volunteen activities.
Volunteen Handbook 9

9. Rowdy, disruptive, loud or inappropriate behavior (including arguing, swearing, fighting, running in
buildings or showing disrespect) will not be tolerated. Public displays of affection are not allowed.
Volunteens are role models for the residents that live at JIRDC. Appropriate interactions include
handshakes, smiles, applause for other people's success and pats on the back. Inappropriate interactions
include hugging, kissing and sitting on others' laps.
10. Do not abuse, destroy, damage, tamper with or take any property belonging to the Center, residents, staff or
other Volunteens.
11. Phones are to be used for business only. Phones may be used, with your supervisor's permission, to make
necessary calls, like to call your parents. The intercom is not to be used by Volunteens unless instructed to
do so by a supervisor in the event of an emergency. Cell phones are to be turned OFF during volunteer
hours. They may be turned on during breaks. Volunteens caught on their phones during volunteer hours,
including texting, will be disciplined on a case-by-case basis.
12. Accidents, no matter how minor, must be reported immediately to the supervisor and Volunteen
Coordinator.
13. Be on time for and attend scheduled meetings and training sessions during the summer. Attendance is
considered to be required, and unauthorized absence from these events is prohibited. If a teen is running late
or will be absent, they are to call their supervisor directly to let them know. Teens are not required to attend
sessions when they are not scheduled to be here (regular day off).
14. Resident abuse (emotional, verbal, or physical) will result in immediate dismissal. Immediate investigation
and possible prosecution will follow reports of abuse or neglect.
15. No person other than a certified law enforcement officer or Department of Corrections officer is authorized
To possess or carry a firearm, dangerous weapon, or explosive device of any kind on the grounds of JIRDC
in any state vehicle or personal vehicle. Anyone violating this policy will be immediately dismissed.
Definitions:
Firearm: pistol, rifle, shotgun, pellet gun or any device that propels a projectile
Dangerous Weapon: knife with blade over three inches long, switchblade knife, metal knuckles, bow and arrow,
crossbow, blowgun and Oriental weapon (stars, darts)
Explosive device: dynamite, homemade bombs, any fireworks (regardless of size, including cherry bombs)
Any Volunteen who has knowledge regarding violations to this policy should contact the Volunteer Services Office
immediately. Volunteer Services staff will contact the director of the facility or his designee. The Broughton Police
will then be notified for assistance in resolving the matter.
16. Possession and/or use of alcoholic beverages and illegal drugs OR being present where individuals are
partaking of alcohol or illegal drugs is prohibited. Immediate dismissal will occur if you are caught in the
presence of alcohol or illegal drugs.
17. Volunteens may not possess tobacco products while they are on JIRDC grounds or in state vehicles; as to do
so is illegal. Immediate dismissal will occur if you are caught using or in possession of tobacco products.
18. Volunteens may not take or eat any of state/resident owned food.
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19. Sexual interaction or being present where individuals are participating in sexual interaction will lead to
immediate dismissal.
20. Any behavior violating state or local laws is prohibited.
21. Cell phone and pagers must be turned off during service hours. They may be used during breaks or lunch.
If a parent or guardian needs to be contacted during service hours, the teens should use an available landline
within the building. Parents/guardians also should be given a contact number.
22. JIRDC is a work site for Western Youth Institute. The young men who are in work activities have all
committed serious crimes and are serving time in prison. All of the young men are dressed in green
coveralls. No staff, except for direct supervisors, are allowed to talk to them except to say hello. The rules
are very strict and no interactions are allowed. Breaking these rules means loss of their job, return to prison,
and an extended sentence. Any Volunteen breaking this rule will be terminated immediately.
23. A Volunteen can only use a computer when given permission by their supervisor and authorized users of the
network. If in doubt call the Information Security Official. The Volunteen may not view any web pages that
have any inappropriate subject matter.
Disciplinary action will be taken for each occurrence
of breaking rules and regulations
Volunteer Services Phone Numbers
Lauren Williams - Volunteen Program Intern: 438-6516
Blair Ellis - Volunteen Coordinator: 433-2604
Lynn Doll - Director of Volunteer Services: 433-2615
INSTRUCTIONS FOR VOLUNTEENS REGARDING INMATE PROGRAM
1. Inmates should be greeted pleasantly and treated with the same respect we afford each other.
2. Volunteens shall NOT engage in personal conversation with the inmates. This includes but is not limited to:
a. Do NOT give out your phone number, address, date of birth, or names of your family members.
b. Do NOT discuss personal lifestyle, issues or problems with the inmate.
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3. Volunteens shall NOT engage in physical contact of ANY kind with the inmates.
4. Volunteens shall NOT send letters to inmates. Volunteens shall NOT mail letters for inmates.
5. Volunteens shall NOT give or send any items to inmates; this includes, but is not limited to:
a. gum, candy, cigarettes, sodas, money etc.
b. personal possessions such as pictures, clothing, or jewelry
6. Volunteens shall NOT allow inmates to use the phone or computer.
7. Volunteens shall NOT give keys to inmates under any circumstances.
8. If an inmate needs access to a storage room to get supplies, it is the responsibility of the inmate
supervisor to handle this. Do NOT unlock and allow inmates access to these areas without the
supervisor being present.
9. If you see an inmate leaving his work area in a manner that would suggest running, you should
notify your supervisor or a staff person immediately.
VIOLATING THESE RULES CAN LEAD TO DISCIPLINARY
ACTION AND/OR DISMISSAL FROM VOLUNTEEN PROGRAM.
IN ADDITION, IF ANY OF THE ABOVE IS ALLOWED AN
INMATE MAY BE PLANNING CRIMINAL ACTS AND IN
DOING SO, COULD IMPLICATE YOU WHICH COULD LEAD
TO CRIMINAL CHARGES.
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Helpful Hints for Volunteens:
V
O
L
U
N
T
E
E
N
S
*******In Case Of Emergency - DIAL 2600*******
olunteer with enthusiasm!!!
ften the resident responds slowly for seemingly simple tasks. Patience is always a must.
isten to the residents and staff.
nderstand that residents are people too; treat them with respect.
ames are important therefore you should learn and use them.
ell cottage staff if a resident is given clothing so his/her name can be put on the item(s).
nter the center each day with a smile!
xplain to a resident what you’re doing even when you think he/she may not understand.
ever give a resident dangerous items. Ask cottage staff before giving gifts to residents.
peak clearly, simply and not too quickly. Be calm and relaxed.
The time and talent you share with our residents is greatly appreciated. You are gaining valuable job
experience, as well as making the quality of life better for our residents.
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Glossary of Terms:
Ambulatory - Able to walk with or without prosthetic devices (braces, walkers, etc.)
JIRDC – J. Iverson Riddle Developmental Center
Non-Ambulatory - Unable to walk, not walking
NCI (North Carolina Interventions) - Training that protects staff, parents, and residents from injury during
aggressive interventions
DHHS (Department of Health and Human Services) - Human services agencies' funding source, including mental
health centers and mental health and mental retardation facilities
Treatment Plan - Annual review and plan for the resident's future involving staff, the resident, and the resident's
family
Behavior Modification - Precisely planned, systematic application of behavior management. Alteration may
include increasing, establishing, decreasing, extending, restricting, or maintaining consequences to achieve
behavioral goals to support residents in learning sexually acceptable behavior.
Epilepsy - A brain disorder that results in a person's consciousness, movements or actions changing for a short time.
These physical changes are seizures (convulsions). Epilepsy is sometimes called a seizure disorder. The tonic
clonic (grand mal) seizure is associated with unconsciousness and generalized jerking movements. Absence (petit
mal) seizures look like daydreaming or blank staring and last only a few seconds. During the complex partial
(psychomotor) seizures, a person looks dazed and undergoes a series of uncontrolled movements, i.e., picking at
clothing or making chewing movements with the mouth. The simple partial (Jacksonian) seizure usually involves
trembling or jerking movements of an arm or leg while in a conscious state.
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