Installation and Maintenance Guide, HiPath ProCenter Standard
Installation and Maintenance Guide, HiPath ProCenter Standard Installation and Maintenance Guide, HiPath ProCenter Standard
HiPath ProCenter Standard, Version 6.5 Installation and Maintenance Guide
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<strong>HiPath</strong> <strong>ProCenter</strong><br />
St<strong>and</strong>ard, Version 6.5<br />
<strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong>
*1PA31003-S2265-S110-1-7620*<br />
1P A31003-S2265-S110-1-7620<br />
The information provided in this document contains merely general descriptions or<br />
characteristics of performance which in case of actual use do not always apply as described<br />
or which may change as a result of further development of the products.<br />
An obligation to provide the respective characteristics shall only exist if expressly<br />
agreed in the terms of contract. The trademarks used are owned by Siemens AG or<br />
their respective owners.<br />
Warning<br />
Hackers who unlawfully gain access to customer telecommunications systems are criminals.<br />
Currently, we do not know of any telecommunications system that is immune to this type of<br />
criminal activity. Siemens AG will not accept liability for any damages, including long distance<br />
charges, which result from unauthorized use. Although Siemens has designed security<br />
features into its products, it is your sole responsibility to use the security features <strong>and</strong> to<br />
establish security practices within your company, including training, security awareness, <strong>and</strong><br />
call auditing.<br />
Siemens sales <strong>and</strong> service personnel, as well as Siemens business partners, are available to<br />
work with you to help you guard against this unauthorized use of your telecommunications<br />
system.<br />
May 2005<br />
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in<br />
any form or by any means, mechanical, electronic, photocopying, recording, or otherwise,<br />
without prior written permission of Siemens. The software described in this publication is<br />
furnished under a license agreement <strong>and</strong> may be used only in accordance with the terms of<br />
that agreement.<br />
Request Siemens publications from your Siemens representative or the Siemens branch<br />
serving you.<br />
Hicom, <strong>HiPath</strong>, <strong>and</strong> Siemens are registered trademarks of Siemens AG. All other trademarks<br />
<strong>and</strong> company names are the property of their respective owners.<br />
Copyright © 2005 Siemens AG. All rights reserved.<br />
© Siemens AG 2005 ● Information <strong>and</strong> Communication Networks,<br />
Hofmannstraße 51, D-81359 München, Germany<br />
Reference No.: A31003-S2265-S110-1-7620 Printed in the Federal Republic of Germany.<br />
Subject to availability. Right of modification reserved.
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Content<br />
Content 0<br />
1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1<br />
1.1 Who should use this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1<br />
1.2 How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1<br />
1.3 Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2<br />
1.3.1 Service documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2<br />
1.3.2 User documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2<br />
1.3.3 System integration documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2<br />
1.4 Formatting conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3<br />
1.5 Documentation feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3<br />
2 Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1<br />
2.1 Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine. . . . . . . . . . . . . . . . . . . . . . . 2-1<br />
2.1.1 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release. . . . . . . . . . . . . . . . . . 2-1<br />
2.1.2 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 SMR A release . . . . . . . . . . . . . . . . . . 2-2<br />
2.1.3 Upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5 . . . . . . . . . . . . . . . . 2-5<br />
2.2 Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine . . . . . . . . . . . . . . . . . . . 2-6<br />
2.2.1 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release. . . . . . . . . . . . . . . . . . 2-6<br />
2.2.2 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 SMR A release . . . . . . . . . . . . . . . . . . 2-6<br />
2.2.3 Upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5 . . . . . . . . . . . . . . . . 2-7<br />
2.3 Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9<br />
2.3.1 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release or earlier . . . . . . . . . . 2-9<br />
2.3.2 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 or 6.0 SMR A release. . . . . . . . . . . . . 2-9<br />
2.3.3 .Upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5. . . . . . . . . . . . . . . 2-10<br />
3 Preparing to install <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine. . . . . . . . . . . . . . . . . . . 3-1<br />
3.1 System requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1<br />
3.2 <strong>Installation</strong> checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2<br />
3.3 Installing <strong>and</strong> Configuring the Windows Operating System. . . . . . . . . . . . . . . . . . . . . 3-2<br />
3.4 Installing <strong>and</strong> configuring a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3<br />
3.5 Installing the pcAnywhere Remote Connectivity Software. . . . . . . . . . . . . . . . . . . . . . 3-3<br />
3.6 Installing the Dialogic system software (Hicom 300 E only) . . . . . . . . . . . . . . . . . . . . 3-4<br />
3.7 Installing a Dialogic four-port analog board (Hicom 300 E only) . . . . . . . . . . . . . . . . . 3-5<br />
4 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1<br />
4.1 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine . . . . . . . . . . . . . . . . . . . . . . . . 4-1<br />
4.1.1 <strong>Installation</strong> worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1<br />
4.1.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine. . . . . . . . . . . . . . . . . . . . . 4-2<br />
4.1.3 Preparing to save a design database to production . . . . . . . . . . . . . . . . . . . . . . 4-13<br />
4.1.4 Installing a private SSL certificate (Web callback only). . . . . . . . . . . . . . . . . . . . 4-14<br />
4.1.5 Assigning remote user access to the ShareData folder . . . . . . . . . . . . . . . . . . . 4-15<br />
4.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine . . . . . . . . . . . . . . . . . . . 4-15<br />
4.2.1 <strong>Installation</strong> worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15<br />
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4.2.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine . . . . . . . . . . . . . . . . 4-16<br />
4.2.3 Configuring the Automatic Patch (AutoPA) Service . . . . . . . . . . . . . . . . . . . . . . . 4-21<br />
5 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1<br />
5.1 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1<br />
5.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> software on a client machine . . . . . . . . . . . . . . . . . . . . . . 5-2<br />
6 Maintaining the <strong>HiPath</strong> <strong>ProCenter</strong> system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1<br />
6.1 Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1<br />
6.1.1 Scheduling database backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1<br />
6.1.2 Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a tape drive. . . . . . . . . . . . . . . . . . 6-2<br />
6.1.3 Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a local drive. . . . . . . . . . . . . . . . . . 6-3<br />
6.2 Scheduling <strong>and</strong> applying patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4<br />
6.2.1 Creating a control file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4<br />
6.2.2 Uploading a patch file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5<br />
6.2.3 Transferring a patch file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5<br />
6.2.4 Verifying patch activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6<br />
6.2.5 Applying a patch manually on a server machine . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6<br />
6.2.6 Applying a patch manually on a client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7<br />
6.2.7 Undoing a patch on a server machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7<br />
6.2.8 Undoing a patch on a client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8<br />
6.2.9 Troubleshooting AutoPA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8<br />
6.2.10 Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9<br />
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Z-1<br />
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misabout.fm<br />
About this guide<br />
Who should use this guide<br />
1 About this guide<br />
This guide provides detailed instructions on how to install the <strong>HiPath</strong> <strong>ProCenter</strong> software on<br />
both server <strong>and</strong> client machines, <strong>and</strong> describes how to perform ongoing maintenance of the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> system.<br />
1.1 Who should use this guide<br />
This guide is intended for install technicians or anyone else in the organization who is<br />
responsible for installing <strong>and</strong> configuring the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
1.2 How to use this guide<br />
This guide contains the following chapters <strong>and</strong> appendixes, as well as an index:<br />
Chapter 1, “About this guide” describes the intended audience <strong>and</strong> the formatting conventions,<br />
<strong>and</strong> provides a brief description of the other guides in the <strong>HiPath</strong> <strong>ProCenter</strong> documentation set.<br />
Chapter 2, “Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release” provides detailed instructions on<br />
how to upgrade existing <strong>HiPath</strong> <strong>ProCenter</strong> server <strong>and</strong> client software to the <strong>HiPath</strong> <strong>ProCenter</strong><br />
6.5 release.<br />
Chapter 3, “Preparing to install <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine” describes the hardware<br />
<strong>and</strong> software requirements for installing the <strong>HiPath</strong> <strong>ProCenter</strong> software on a server machine,<br />
<strong>and</strong> provides guidelines for planning the installation.<br />
Chapter 4, “Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine” provides detailed instructions on<br />
how to install the <strong>HiPath</strong> <strong>ProCenter</strong> software on a server machine.<br />
Chapter 5, “Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine” provides detailed instructions on<br />
how to install <strong>HiPath</strong> <strong>ProCenter</strong> software on a client machine.<br />
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About this guide<br />
Related documentation<br />
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1.3 Related documentation<br />
The following guides contain additional information about <strong>HiPath</strong> <strong>ProCenter</strong>.<br />
1.3.1 Service documentation<br />
Planning <strong>and</strong> Design <strong>Guide</strong>, Version 6.5, A31003-S2265-S130-1-7620<br />
This guide provides detailed instructions on how to create <strong>and</strong> configure a design database, as<br />
well as instructions on how to put the design database into production at the customer site.<br />
Hardware Integration <strong>Guide</strong>, Version 6.5, A31003-S2265-S120-1-7620<br />
This guide provides detailed instructions on how to configure the various supported switches<br />
<strong>and</strong> integrate <strong>HiPath</strong> <strong>ProCenter</strong> software with third-party hardware, such as wallboards,<br />
corporate e-mail servers, corporate Web servers, <strong>and</strong> Interalia-supported hardware.<br />
1.3.2 User documentation<br />
Overview <strong>Guide</strong>, Version 6.5, A31003-S2265-A100-1-76A9<br />
This guide provides an overview of the main <strong>HiPath</strong> <strong>ProCenter</strong> concepts <strong>and</strong> features, including<br />
detailed hardware, software, <strong>and</strong> network requirements specific to each supported switch.<br />
Manager Administration <strong>Guide</strong>, Version 6.5, A31003-S2265-A130-1-7619<br />
This guide provides an overview of the Manager application <strong>and</strong> walks users through the<br />
various administration tasks that need to be performed on an ongoing basis.<br />
Client Desktop Getting Started <strong>Guide</strong>, Version 6.5, A31003-S2265-B110-1-7619<br />
This guide provides an overview of the Client Desktop application <strong>and</strong> walks users through the<br />
process of managing contacts <strong>and</strong> communicating with other users in the contact center.<br />
Reporting Reference, Version 6.5, A31003-S2265-A200-1-76A9<br />
This guide provides detailed information on interpreting reports, including descriptions of the<br />
report types, report level descriptions of the predefined report templates, detailed column<br />
descriptions, <strong>and</strong> descriptions of the calculations of the statistics that appear in the reports.<br />
1.3.3 System integration documentation<br />
IVR API Integration <strong>Guide</strong>, Version 6.5, A31003-S2265-E600-1-7619<br />
This guide describes how to integrate <strong>HiPath</strong> <strong>ProCenter</strong> with an Interactive Voice Response<br />
(IVR) system using the IVR Application Programming Interface (API).<br />
Screen Pop API Integration <strong>Guide</strong>, Version 6.5, A31003-S2265-E700-1-7619<br />
This guide describes how to integrate <strong>HiPath</strong> <strong>ProCenter</strong> with the Screen Pop Application<br />
Programming Interface (API).<br />
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About this guide<br />
Formatting conventions<br />
1.4 Formatting conventions<br />
The following formatting conventions are used in this guide:<br />
Bold<br />
This font identifies <strong>HiPath</strong> <strong>ProCenter</strong> components, window <strong>and</strong> dialog box titles, <strong>and</strong> item<br />
names.<br />
Italics<br />
This font identifies references to related documentation.<br />
Monospace Font<br />
This font distinguishes text that you should type, or that the computer displays in a message.<br />
><br />
Notes identify information that is useful but not essential, such as tips or alternative<br />
methods for performing a task.<br />
identify information that is essential. Ignoring a warning can adversely<br />
affect the operation of the application.<br />
7<br />
Warnings<br />
1.5 Documentation feedback<br />
To report an issue with this document, call your next level of support:<br />
●<br />
●<br />
Siemens employees should call the Interactive Customer Engagement Team (i-CET).<br />
Customers should call the Siemens Customer Support Center.<br />
When you call, be sure to include the following information. This will help identify which<br />
document you are having issues with.<br />
●<br />
●<br />
Title: <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong><br />
Order Number: A31003-S2265-S110-1-7620<br />
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Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
2 Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
This chapter provides detailed instructions on how to upgrade existing <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
<strong>and</strong> client software to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release.<br />
2.1 Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
This section provides detailed instructions on how to upgrade existing <strong>HiPath</strong> <strong>ProCenter</strong><br />
software on a main server machine.<br />
7<br />
It<br />
is strongly recommended that you back up the existing database before performing<br />
an upgrade. Failure to do so may result in the loss of data. For detailed instructions,<br />
see Section 6.1, “Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database”, on page 6-1.<br />
2.1.1 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release<br />
To upgrade from the 5.1 SMR C release, you must back up <strong>and</strong> export the existing data <strong>and</strong><br />
perform a new installation of the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 server software on a new Windows<br />
Server 2003 machine.<br />
><br />
This procedure describes how to export the existing data to text files so they can be imported<br />
into a database on the new server machine during the installation process.<br />
><br />
If you are currently using an earlier version of RésuméRouting or <strong>HiPath</strong> <strong>ProCenter</strong><br />
(versions 4.0 to 5.1 SMR B), you must first upgrade to version 5.1 SMR C <strong>and</strong> then<br />
follow the instructions in this section.<br />
When upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release, the user name in<br />
version 6.5 is created based on the Agent ID from version 5.1. You can change the<br />
user name at any time following the upgrade by using the Manager application.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release:<br />
1. Log on to the existing 5.1 SMR C server machine under the Informix account.<br />
2. Stop the <strong>ProCenter</strong> service on the 5.1 SMR C server machine. Please wait for the service<br />
to completely shut down before proceeding.<br />
3. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive <strong>and</strong> copy the following files<br />
from the CD to the 5.1 SMR C server machine:<br />
x:\utilities\database\hppcexport.cmd<br />
x:\utilities\database\tinecs.exe<br />
where x is the CD-ROM drive letter.<br />
A31003-S2265-S110-1-7620, May 2005<br />
<strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong> 2-1
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
Nur für den internen Gebrauch<br />
4. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, <strong>and</strong> then<br />
click ol_servername, where servername is the name of the <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
machine.<br />
5. Proceed to the folder where you copied the hppcexport file, <strong>and</strong> then type the following on<br />
the comm<strong>and</strong> line:<br />
hppcexport[d] {}<br />
where d specifies you are exporting the data to disk (optional) <strong>and</strong> specifies the<br />
full path to the folder where you want to export the data.<br />
6. Press ENTER.<br />
7. Copy the folder containing the backed up data to a safe location on the network.<br />
8. Perform a new installation of the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 server software on a new Windows<br />
Server 2003 machine.<br />
><br />
For detailed instructions on how to perform a new installation on a Windows Server<br />
2003 machine, see Chapter 3, “Preparing to install <strong>HiPath</strong> <strong>ProCenter</strong> on a server<br />
machine” <strong>and</strong> Chapter 4, “Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine”.<br />
2.1.2 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 SMR A release<br />
There are two methods by which you can upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 SMR A<br />
release to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release.<br />
●<br />
●<br />
Machine-to-machine upgrade - Use this method if you intend to install the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 server software on a different machine <strong>and</strong> want to retain the existing data.<br />
In-place upgrade - Use this method if you intend to install the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 server<br />
software on the same machine where the data currently resides.<br />
><br />
If you are currently using the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 release, you must first upgrade<br />
to the 6.0 SMR A release <strong>and</strong> then follow the instructions in this section.<br />
2.1.2.1 Performing a machine-to-machine upgrade<br />
To perform a machine-to-machine upgrade from the 6.0 SMR A release <strong>and</strong> still retain the<br />
existing data, you must back up <strong>and</strong> export the existing database <strong>and</strong> perform a new installation<br />
of the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 server software on a new Windows Server 2003 machine.<br />
This procedure describes how to export the existing data to text files so they can be imported<br />
into a database on the new server machine during the installation process.<br />
To perform a machine-to-machine upgrade:<br />
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2-2 <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong>
Nur für den internen Gebrauch<br />
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
1. Log on to the existing 6.0 SMR A server machine under the Informix account.<br />
2. Stop the <strong>HiPath</strong> <strong>ProCenter</strong> service on the 6.0 SMR A server machine. Please wait for the<br />
service to completely shut down before proceeding.<br />
3. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive <strong>and</strong> copy the following files<br />
from the CD to the 6.0 SMR A server machine:<br />
x:\utilities\database\hppcexport.cmd<br />
x:\utilities\database\tinecs.exe<br />
where x is the CD-ROM drive letter.<br />
4. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, <strong>and</strong> then<br />
click ol_servername, where servername is the name of the <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
machine.<br />
5. Proceed to the folder where you copied the hppcexport file, <strong>and</strong> then type the following on<br />
the comm<strong>and</strong> line:<br />
hppcexport[d] {}<br />
where d specifies you are exporting the data to disk (optional) <strong>and</strong> specifies the<br />
full path to the folder where you want to export the data.<br />
6. Press ENTER.<br />
7. Copy the folder containing the backed up data to a safe location on the network.<br />
8. Perform a new installation of the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 server software on a new Windows<br />
Server 2003 machine.<br />
><br />
For instructions on how to perform a new installation of the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5<br />
server software, see Chapter 3, “Preparing to install <strong>HiPath</strong> <strong>ProCenter</strong> on a server<br />
machine” <strong>and</strong> Chapter 4, “Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine”.<br />
2.1.2.2 Performing an in-place upgrade<br />
When performing an in-place upgrade from the 6.0 SMR A release on the same machine, the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup Program automatically detects the previous version of the<br />
software <strong>and</strong> prompts you to upgrade.<br />
To perform an in-place upgrade:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Stop the <strong>HiPath</strong> <strong>ProCenter</strong> <strong>and</strong> <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA services. Please wait for the<br />
services to completely shut down.<br />
3. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
A31003-S2265-S110-1-7620, May 2005<br />
<strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong> 2-3
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
Nur für den internen Gebrauch<br />
4. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
5. Select a language for the installation, <strong>and</strong> then click OK.<br />
6. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the server machine, click Yes.<br />
7. To activate the <strong>HiPath</strong> <strong>ProCenter</strong> features immediately, specify the name of the license file,<br />
<strong>and</strong> then click Next.<br />
The <strong>HiPath</strong> <strong>ProCenter</strong> Features panel appears displaying the features you are about to<br />
activate. To activate the features, click Next.<br />
><br />
To activate the <strong>HiPath</strong> <strong>ProCenter</strong> features later using the Manager application,<br />
click Configure Later, <strong>and</strong> then click Next.<br />
8. To begin the <strong>HiPath</strong> <strong>ProCenter</strong> upgrade process, click Install. The Setup program<br />
upgrades the <strong>HiPath</strong> <strong>ProCenter</strong> software on the server machine. The upgrade process may<br />
take approximately one hour to complete.<br />
9. When the upgrade process is complete, click Finish.<br />
10. When prompted to restart the computer, click Yes.<br />
A31003-S2265-S110-1-7620, May 2005<br />
2-4 <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong>
Nur für den internen Gebrauch<br />
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
2.1.3 Upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5<br />
When upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard 6.5, the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup Program automatically detects the previous version of the<br />
software <strong>and</strong> prompts you to upgrade.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Stop the <strong>HiPath</strong> <strong>ProCenter</strong> <strong>and</strong> <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA services. Please wait for the<br />
services to completely shut down.<br />
3. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
4. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
5. Select a language for the installation, <strong>and</strong> then click OK.<br />
6. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the server machine, click Yes. This launches the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup<br />
Program.<br />
7. Click Next.<br />
8. To activate the <strong>HiPath</strong> <strong>ProCenter</strong> features immediately, specify the name of the license file,<br />
<strong>and</strong> then click Next.<br />
The <strong>HiPath</strong> <strong>ProCenter</strong> Features panel appears displaying the features you are about to<br />
activate. To activate the features, click Next.<br />
9. To begin the <strong>HiPath</strong> <strong>ProCenter</strong> upgrade process, click Install. The Setup program<br />
upgrades the <strong>HiPath</strong> <strong>ProCenter</strong> software on the server machine.<br />
10. When the upgrade process is complete, click Finish.<br />
11. When prompted to restart the computer, click Yes.<br />
12.<br />
><br />
To activate the <strong>HiPath</strong> <strong>ProCenter</strong> features later using the Manager application,<br />
click Configure Later, <strong>and</strong> then click Next.<br />
A31003-S2265-S110-1-7620, May 2005<br />
<strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong> 2-5
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine<br />
Nur für den internen Gebrauch<br />
2.2 Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine<br />
This section provides detailed instructions on how to upgrade existing <strong>HiPath</strong> <strong>ProCenter</strong><br />
software on an auxiliary server machine.<br />
2.2.1 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release<br />
When upgrading from the 5.1 SMR C release, the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup Program<br />
automatically detects the previous version of the software <strong>and</strong> prompts you to upgrade.<br />
><br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK.<br />
5. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the server machine, click Yes. This launches the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup<br />
Program, which will guide you through the rest of the installation process.<br />
6. At this point, proceed exactly as if you are performing a new installation of the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 server software on an auxiliary server machine.<br />
><br />
If you are currently using an earlier version of RésuméRouting or <strong>HiPath</strong> <strong>ProCenter</strong><br />
(versions 4.0 to 5.1 SMR B), you must first upgrade to version 5.1 SMR C <strong>and</strong> then<br />
follow the instructions in this section.<br />
For detailed instructions on how to perform a new installation of the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 server software on an auxiliary server machine, see Section 4.2,<br />
“Installing <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine”, on page 4-15.<br />
2.2.2 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 SMR A release<br />
When upgrading from the 6.0 SMR A release, the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup Program<br />
automatically detects the previous version of the software <strong>and</strong> prompts you to upgrade.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 SMR A release:<br />
A31003-S2265-S110-1-7620, May 2005<br />
2-6 <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong>
Nur für den internen Gebrauch<br />
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK.<br />
5. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the server machine, click Yes. This launches the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup<br />
Program, which will guide you through the rest of the installation.<br />
6. Click Next. The Setup program upgrades the <strong>HiPath</strong> <strong>ProCenter</strong> software on the server<br />
machine.<br />
7. When the upgrade process is complete, click Finish.<br />
8. When prompted to restart the computer, click Yes.<br />
2.2.3 Upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5<br />
When upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard 6.5, the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup Program automatically detects the previous version of the<br />
software <strong>and</strong> prompts you to upgrade.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Stop the <strong>HiPath</strong> <strong>ProCenter</strong> <strong>and</strong> <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA services. Please wait for the<br />
services to completely shut down.<br />
3. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
4. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
5. Select a language for the installation, <strong>and</strong> then click OK.<br />
6. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the server machine, click Yes. This launches the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Server Setup<br />
Program.<br />
A31003-S2265-S110-1-7620, May 2005<br />
<strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong> 2-7
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine<br />
Nur für den internen Gebrauch<br />
7. Click Next. The Setup program upgrades the <strong>HiPath</strong> <strong>ProCenter</strong> software on the server<br />
machine.<br />
8. When the upgrade process is complete, click Finish.<br />
9. When prompted to restart the computer, click Yes.<br />
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2-8 <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong>
Nur für den internen Gebrauch<br />
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine<br />
2.3 Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine<br />
This section provides detailed instructions on how to upgrade existing <strong>HiPath</strong> <strong>ProCenter</strong><br />
software on a client machine.<br />
2.3.1 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release or earlier<br />
When upgrading from an earlier version of RésuméRouting or <strong>HiPath</strong> <strong>ProCenter</strong> (versions 4.0<br />
to 5.1 SMR C), the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Client Setup Program automatically detects the<br />
previous version of the software <strong>and</strong> prompts you to upgrade.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> 5.1 SMR C release or earlier:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Client\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK.<br />
5. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the client machine, click Yes. This launches the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Client Setup<br />
Program, which will guide you through the rest of the installation process.<br />
6. At this point, proceed exactly as if you are performing a new installation of the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 client software on a client machine.<br />
><br />
For instructions on how to perform a new installation of the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5<br />
client software on a client machine, see Chapter 5, “Installing <strong>HiPath</strong> <strong>ProCenter</strong> on<br />
a client machine”.<br />
2.3.2 Upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 or 6.0 SMR A release<br />
When upgrading from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 or 6.0 SMR A release, the <strong>HiPath</strong> <strong>ProCenter</strong><br />
6.5 Client Setup Program automatically detects the previous version of the software <strong>and</strong><br />
prompts you to upgrade.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> 6.0 or 6.0 SMR A release:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
A31003-S2265-S110-1-7620, May 2005<br />
<strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard, Version 6.5 <strong>Installation</strong> <strong>and</strong> <strong>Maintenance</strong> <strong>Guide</strong> 2-9
misupgrade.fm<br />
Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release<br />
Upgrading <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine<br />
Nur für den internen Gebrauch<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Client\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK.<br />
5. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the client machine, click Yes. The Setup program upgrades the <strong>HiPath</strong> <strong>ProCenter</strong><br />
software on the client machine.<br />
6. When the upgrade process is complete, click Finish.<br />
2.3.3 .Upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5<br />
When upgrading from <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to <strong>HiPath</strong> <strong>ProCenter</strong> St<strong>and</strong>ard 6.5, the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Client Setup Program automatically detects the previous version of the<br />
software <strong>and</strong> prompts you to upgrade.<br />
To upgrade from the <strong>HiPath</strong> <strong>ProCenter</strong> Agile 6.5 to St<strong>and</strong>ard 6.5:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Client\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK.<br />
5. When the system informs you that you are about to upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> software<br />
on the client machine, click Yes. This launches the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 Client Setup<br />
Program.<br />
6. Click Next.<br />
7. The Setup program upgrades the <strong>HiPath</strong> <strong>ProCenter</strong> software on the client machine.<br />
When the upgrade process is complete, click Finish.<br />
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mispreserver.fm<br />
Nur für den internen Gebrauch Preparing to install <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine<br />
System requirements<br />
3 Preparing to install <strong>HiPath</strong> <strong>ProCenter</strong> on a server<br />
machine<br />
This chapter describes the hardware <strong>and</strong> software requirements for installing the <strong>HiPath</strong><br />
<strong>ProCenter</strong> software on a server machine, <strong>and</strong> provides guidelines for planning the installation.<br />
><br />
For detailed instructions on how to install <strong>and</strong> configure third-party hardware that<br />
integrates with the <strong>HiPath</strong> <strong>ProCenter</strong> software, see the Hardware Integration <strong>Guide</strong>.<br />
3.1 System requirements<br />
The minimum system requirements for installing <strong>HiPath</strong> <strong>ProCenter</strong> software on a server<br />
machine are as follows:<br />
Requirement Main Server Auxiliary Server<br />
Processor Pentium 4 processor at 2.4 GHz Pentium 4 processor at 1.7 GHz<br />
Operating System Windows Server 2003, St<strong>and</strong>ard<br />
Edition<br />
Windows Server 2003, St<strong>and</strong>ard<br />
Edition<br />
Memory 1 GB SDRAM 512 MB RAM<br />
Hard Drive 40 GB IDE hard drive (60 GB 10 GB IDE hard drive<br />
recommended)<br />
CD-ROM Drive 16x CD-ROM drive 16x CD-ROM drive<br />
Display Settings<br />
Network Interface<br />
1024 x 768 or higher-resolution<br />
monitor with high color (16 bit)<br />
10/100 Mbps Ethernet (10 Mbps<br />
only supported if there are no Client<br />
Desktops)<br />
Modem 56K modem for service N/A<br />
Table 3-1<br />
><br />
1024 x 768 or higher-resolution<br />
monitor with high color (16 bit)<br />
100 Mbps Ethernet<br />
System requirements for <strong>HiPath</strong> <strong>ProCenter</strong> server software<br />
If you are using a high capacity system, you require a Dual Pentium 4 processor at<br />
2.4 GHz with 2 GB SDRAM, <strong>and</strong> a 60 GB IDE hard drive (80 GB recommended).<br />
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<strong>Installation</strong> checklist<br />
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3.2 <strong>Installation</strong> checklist<br />
Before you begin, verify that you have each of the items in the following checklist:<br />
Hardware requirements<br />
1.44 MB floppy disk drive (optional)<br />
56K modem for pager notifications (optional)<br />
Dialogic D/41 JCT-LS four-port analog board (Hicom 300 E only)<br />
Network adapter card for Local LAN<br />
Network interface card for Switch LAN (Hicom 300 E <strong>and</strong> <strong>HiPath</strong> 4000 only)<br />
Software requirements<br />
Windows Server 2003, St<strong>and</strong>ard Edition CD-ROM<br />
<strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1<br />
<strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD2<br />
<strong>HiPath</strong> <strong>ProCenter</strong> license file<br />
pcAnywhere V11.5<br />
Table 3-2 <strong>Installation</strong> checklist<br />
Verification<br />
Verification<br />
installing the network cards, always install the network adapter card for the<br />
Local LAN prior to installing the network interface card for the Switch LAN.<br />
When<br />
3.3 Installing <strong>and</strong> Configuring the Windows<br />
7<br />
Operating System<br />
Before installing the <strong>HiPath</strong> <strong>ProCenter</strong> server software, you must first install <strong>and</strong> configure the<br />
Windows operating system on the server machine.<br />
><br />
Although multiple partitions are supported, it is recommended that you format the<br />
server machine with only one partition on the C: drive.<br />
During the Windows installation <strong>and</strong> configuration process:<br />
●<br />
●<br />
Ensure that disk partitions are formatted as NTFS file systems.<br />
Ensure that the name of the server machine begins with a letter, contains only letters,<br />
numbers, or the underscore character, <strong>and</strong> does not exceed 12 characters.<br />
7<br />
To<br />
prevent conflicts with the default user names that are created during the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> installation process, you must not use hppc or informix as<br />
the server machine name.<br />
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Installing <strong>and</strong> configuring a modem<br />
●<br />
●<br />
●<br />
●<br />
●<br />
●<br />
●<br />
Ensure that a user name <strong>and</strong> organization are specified during the installation process.<br />
If supported by the processor(s) on the server machine, ensure that Hyper-Threading is<br />
disabled.<br />
Ensure that Internet Information Services (IIS) is not installed.<br />
Ensure that Simple Network Management Protocol is installed.<br />
Ensure that Simple TCP/IP Services is installed.<br />
Ensure that the Maximize data throughput for network applications option is selected.<br />
Ensure that you configure at least one DNS Server, <strong>and</strong> that the server machine is included<br />
as a member of the Windows domain.<br />
><br />
For detailed instructions on how to install the Windows operating system, see the<br />
Windows documentation.<br />
3.4 Installing <strong>and</strong> configuring a modem<br />
Prior to installing <strong>and</strong> configuring the modem, you must do the following<br />
●<br />
●<br />
Ensure that two modems are attached to the serial ports, <strong>and</strong> that they are powered from<br />
the same uninterruptible power supply that is attached to the computer.<br />
If you are using the INSYS ONBIT INS 56K PLUS modem (this is the st<strong>and</strong>ard modem for<br />
the International Market), insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive <strong>and</strong><br />
select the MDMYPK56.INF file from the following folder:<br />
\Utilities\Modem<br />
><br />
For detailed instructions on how to install <strong>and</strong> configure a modem, see the Windows<br />
documentation.<br />
3.5 Installing the pcAnywhere Remote Connectivity Software<br />
If you require remote access to a <strong>HiPath</strong> <strong>ProCenter</strong> server, you must install the pcAnywhere<br />
V11.5 software.<br />
is not responsible for any issues that may occur if you install any other<br />
version of pcAnywhere. For detailed instructions on how to install the PcAnywhere<br />
software, see the pcAnywhere documentation.<br />
7<br />
Siemens<br />
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3.6 Installing the Dialogic system software (Hicom 300 E only)<br />
If you are connecting to a Hicom 300 E switch, you must install <strong>and</strong> configure the Dialogic<br />
system software.<br />
><br />
To install the Dialogic system:<br />
1. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> CD2 into the CD-ROM drive.<br />
2. On the Start menu, click Run, then type:<br />
x:\Dialogic\setup<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK. This launches the Dialogic System<br />
Setup Program, which will guide you through the rest of the installation.<br />
3. Click Next. The Customer Information panel appears.<br />
4. Type your name <strong>and</strong> the name of your organization in the provided fields, <strong>and</strong> then click<br />
Next. The Choose Destination Location panel appears.<br />
5. Accept the default destination folder, <strong>and</strong> then click Next. The Select Components panel<br />
appears.<br />
6. Select the Core Runtime Package option, <strong>and</strong> then click Next.<br />
7. When the system informs you that third party software will be installed <strong>and</strong> prompts you to<br />
continue with the installation, click Yes.<br />
8. Accept Intel Dialogic System Release 6.0 PCI as the default name for the program folder,<br />
<strong>and</strong> then click Next. The Start Copying Files panel appears.<br />
9. Review the list of components you have selected to install, <strong>and</strong> then click Next to begin<br />
copying the files.<br />
10. When the Setup Complete panel appears, select the No, I will restart my computer later<br />
option, <strong>and</strong> then click Finish.<br />
11. Shut down the computer to install <strong>and</strong> configure the Dialogic board.<br />
><br />
This procedure assumes you have uninstalled any previous versions of the Dialogic<br />
system software <strong>and</strong> have not installed the Dialogic board.<br />
For detailed instructions on how to install <strong>and</strong> configure the Dialogic board, see<br />
Section 3.7, “Installing a Dialogic four-port analog board (Hicom 300 E only)”, on<br />
page 3-5.<br />
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3.7 Installing a Dialogic four-port analog board (Hicom 300 E only)<br />
If you are connecting to a Hicom 300 E switch, you must install <strong>and</strong> configure a Dialogic fourport<br />
analog board to be used as the heartbeat card for the switch.<br />
You<br />
To install the Dialogic four-port<br />
7<br />
analog board:<br />
1. Set the board ID to one.<br />
2. Insert the Dialogic board into an available PCI slot.<br />
><br />
must install the Dialogic system software before installing the Dialogic four-port<br />
analog board. For detailed instructions, see Section 3.6, “Installing the Dialogic<br />
system software (Hicom 300 E only)”, on page 3-4.<br />
3. Using ports 1 <strong>and</strong> 2, connect the Dialogic board to the assigned analog board in the switch.<br />
4. Restart the computer.<br />
For detailed instructions on how to install the board in the server machine, see<br />
the Dialogic installation instructions included with the analog board.<br />
5. When the computer restarts <strong>and</strong> the Found New Hardware Wizard appears, click Cancel.<br />
6. On the Start menu, point to Programs, then Intel Dialogic System Software, <strong>and</strong> then<br />
click Configuration Manager – DCM. The Intel Dialogic Configuration Manager<br />
window appears.<br />
7. On the Service menu, point to Startup Mode, <strong>and</strong> then click Automatic.<br />
8. On the Service menu, click Start Service.<br />
9. On the File menu, click Exit.<br />
10. Open the Services window.<br />
11. In the right pane of the Services window, double-click <strong>ProCenter</strong>. The <strong>ProCenter</strong><br />
Properties dialog box appears.<br />
12. In the Startup type list, select the Automatic option, <strong>and</strong> then click OK.<br />
13. On the Action menu, click Start.<br />
14. Close the Services window.<br />
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Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
4 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a server machine<br />
This chapter provides detailed instructions on how to install the <strong>HiPath</strong> <strong>ProCenter</strong> software on<br />
a server machine.<br />
><br />
Before proceeding, ensure that you have installed <strong>and</strong> configured all of the<br />
prerequisite hardware <strong>and</strong> software, as described in Chapter 3, “Preparing to install<br />
<strong>HiPath</strong> <strong>ProCenter</strong> on a server machine”.<br />
4.1 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
This section provides detailed instructions on how to install the <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
software on a main server machine.<br />
4.1.1 <strong>Installation</strong> worksheet<br />
Use the following worksheet to record all the relevant information you will need to successfully<br />
install the <strong>HiPath</strong> <strong>ProCenter</strong> server software on a main server machine.<br />
><br />
It is recommended that you print a copy of this worksheet <strong>and</strong> have it available during<br />
the installation of the <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
<strong>Installation</strong> Requirement<br />
Customer Information<br />
<strong>HiPath</strong> <strong>ProCenter</strong> Service<br />
Information<br />
Information<br />
User name: __________________<br />
Organization: __________________<br />
Note: This is the name of the user <strong>and</strong> organization licensed to<br />
use the <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
<strong>HiPath</strong> <strong>ProCenter</strong> user name: hppc<br />
<strong>HiPath</strong> <strong>ProCenter</strong> password: __________________<br />
Note: This is the account that <strong>HiPath</strong> <strong>ProCenter</strong> will use to start<br />
<strong>and</strong> stop the <strong>HiPath</strong> <strong>ProCenter</strong> servers.<br />
Informix Service Information Informix user name: informix<br />
Informix password: __________________<br />
Note: This is the account that <strong>HiPath</strong> <strong>ProCenter</strong> will use to<br />
communicate with the Informix database.<br />
Table 4-1<br />
<strong>Installation</strong> worksheet<br />
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<strong>Installation</strong> Requirement<br />
Hicom 300 E Information<br />
<strong>HiPath</strong> 3000/5000<br />
Information<br />
CAP Fault Management<br />
Information (optional)<br />
Dialing Properties<br />
Information<br />
Time Server Information<br />
Information<br />
ACD number: __________________<br />
ACD group number: __________________<br />
Route Control Group number: __________________<br />
RSM server name ____________________<br />
Trap destination: __________________<br />
Note: This is the IP address or host name of the machine to<br />
which you want to send trap notifications.<br />
Current location: __________________<br />
Country code: __________________<br />
Area code: __________________<br />
Local access code: __________________<br />
Note: This information is required to use the assisted dialing<br />
feature in the Client Desktop application.<br />
Time server name: __________________<br />
Table 4-1<br />
<strong>Installation</strong> worksheet<br />
Note: This information is only required if the time service is not<br />
already configured.<br />
4.1.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a main server machine<br />
Follow the instructions in this section to install the <strong>HiPath</strong> <strong>ProCenter</strong> server software on a main<br />
server machine.<br />
installing <strong>HiPath</strong> <strong>ProCenter</strong> server software on a main server machine,<br />
ensure that you have properly configured the IP address of the server machine.<br />
Before<br />
To install <strong>HiPath</strong> <strong>ProCenter</strong> software on a main server machine:<br />
7<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
install <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
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4. Select a language for the installation, <strong>and</strong> then click OK. This launches the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 Server Setup Program, which will guide you through the rest of the<br />
installation.<br />
5. Select Main Server, <strong>and</strong> then click Next. The Setup program performs a system check to<br />
ensure that the computer meets the minimum requirements to install the <strong>HiPath</strong> <strong>ProCenter</strong><br />
server software.<br />
><br />
If the computer fails to meet one of the requirements, you will be unable to install<br />
the <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
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6. After you have read the license agreement, click I accept the terms in the license<br />
agreement, <strong>and</strong> then click Next.<br />
><br />
If you do not accept the terms of the license agreement, you will be unable to<br />
install the <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
7. Type the name of the user <strong>and</strong> the organization licensed to use this product, <strong>and</strong> then click<br />
Next.<br />
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8. Select one of the following setup options, <strong>and</strong> then click Next:<br />
●<br />
Typical – Select this option to install all the <strong>HiPath</strong> <strong>ProCenter</strong> server components to a<br />
default location on the computer. This is the recommended option.<br />
><br />
By default, the server software will be installed on drive C. If drive D exists, <strong>and</strong><br />
sufficient disk space is available, the Reporting Database will be installed there.<br />
●<br />
Custom – Select this option to choose the location where each <strong>HiPath</strong> <strong>ProCenter</strong><br />
server component is installed. This option is for advanced users only.<br />
is strongly recommended that you do not change the default location of the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> software unless advised to do so by Siemens personnel.<br />
7<br />
It<br />
9. Type the password for the account that will be created for the <strong>HiPath</strong> <strong>ProCenter</strong> service,<br />
<strong>and</strong> then click Next. This service is used to start <strong>and</strong> stop the <strong>HiPath</strong> <strong>ProCenter</strong> servers.<br />
><br />
It is strongly recommended that you specify a password that meets the security<br />
requirements of your organization. For more information, contact your system<br />
administrator.<br />
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10. Type the password for the account that will be created for the Informix service, <strong>and</strong> then<br />
click Next. This account is used by <strong>HiPath</strong> <strong>ProCenter</strong> to communicate with the Informix<br />
database.<br />
><br />
It is strongly recommended that you specify a password that meets the security<br />
requirements of your organization. For more information, contact your system<br />
administrator.<br />
11. Select the type of switch to which <strong>HiPath</strong> <strong>ProCenter</strong> will be connecting, <strong>and</strong> then click Next.<br />
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><br />
If you selected the Hicom 300 or <strong>HiPath</strong> 4000 switch, you can verify the<br />
connection to the switch by clicking Test.<br />
12. Depending on the switch you have selected, do one of the following:<br />
●<br />
If you selected the Hicom 300 E CS V6.6 switch, type the ACD number, ACD group<br />
number, <strong>and</strong> Route Control Group number you want to use for the switch heartbeat<br />
settings, <strong>and</strong> then click Next.<br />
●<br />
If you selected the <strong>HiPath</strong> 3000 V4.0, <strong>HiPath</strong> 3000 V5.0, or <strong>HiPath</strong> 5000 V4.0 switch,<br />
type the host name of the server machine on which the <strong>HiPath</strong> 5000 Real-Time<br />
Services Manager (RSM) resides, <strong>and</strong> then click Next.<br />
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●<br />
If you selected the <strong>HiPath</strong> 4000 V1.0, <strong>HiPath</strong> 4000 V2.0, <strong>HiPath</strong> DX 7.1, or <strong>HiPath</strong><br />
DX V8.0 switch, proceed to the next step.<br />
13. To use the assisted dialing feature in the Client Desktop application, click Configure.<br />
Specify the dialing rules for the location, <strong>and</strong> then click Next.<br />
><br />
For detailed instructions on how to configure the TAPI dialing rules for the<br />
location, see the Windows documentation.<br />
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14. Type the IP address or host name of the machine to which you want to send trap<br />
notifications, <strong>and</strong> then click Next.<br />
15. Specify the language used for the <strong>HiPath</strong> <strong>ProCenter</strong> servers, <strong>and</strong> then click Next.<br />
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16. To ensure that the <strong>HiPath</strong> <strong>ProCenter</strong> server machine receives time updates from a central<br />
location, type the name of the Authoritative Time Server to which you want to connect, <strong>and</strong><br />
then click Update. When the time service has been successfully updated, click OK, <strong>and</strong><br />
then click Next.<br />
><br />
The Time Server Configuration panel will only appear if the time service is not<br />
already configured.<br />
17. Select one of the following installation options, <strong>and</strong> then click Next:<br />
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●<br />
●<br />
New <strong>Installation</strong> – Select this option if you are performing a new <strong>HiPath</strong> <strong>ProCenter</strong><br />
installation.<br />
New <strong>Installation</strong> with data import – Select this option if you are performing a new<br />
<strong>HiPath</strong> <strong>ProCenter</strong> installation <strong>and</strong> need to import data from a previous release.<br />
><br />
If you select the data import option, you must browse to the folder containing the<br />
data that was previously exported using the hppcexport utility. For detailed<br />
instructions, see Chapter 2, “Upgrading to the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 release”.<br />
18. To activate the <strong>HiPath</strong> <strong>ProCenter</strong> features immediately, specify the name of the license file,<br />
<strong>and</strong> then click Next.<br />
The <strong>HiPath</strong> <strong>ProCenter</strong> Features panel appears displaying the features you are about to<br />
activate. To activate the features, click Next.<br />
><br />
To activate the <strong>HiPath</strong> <strong>ProCenter</strong> features later using the Manager application,<br />
click Configure Later, <strong>and</strong> then click Next.<br />
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19. To begin the <strong>HiPath</strong> <strong>ProCenter</strong> server installation, click Install. The installation process<br />
may take approximately one hour to complete.<br />
20. When the installation process is complete, click Finish.<br />
21. When prompted to restart the computer, the action you take depends on whether this is a<br />
new installation or an upgrade, <strong>and</strong> if there is a potential for resource conflict:<br />
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a) If upgrading from a previous version of <strong>HiPath</strong> <strong>ProCenter</strong> <strong>and</strong> there is the potential for<br />
resource conflict (for example, if the contact center is currently operational), click No<br />
<strong>and</strong> perform the following steps:<br />
●<br />
●<br />
●<br />
●<br />
●<br />
Open the Services window.<br />
In the right pane of the Services window, double-click <strong>HiPath</strong> <strong>ProCenter</strong>. The<br />
<strong>HiPath</strong> <strong>ProCenter</strong> Properties dialog box appears.<br />
In the Startup type list, choose Manual <strong>and</strong> then click OK.<br />
Close the Services window <strong>and</strong> restart the computer.<br />
Proceed to perform the steps in Section 4.1.3, “Preparing to save a design<br />
database to production”, on page 4-13.<br />
b) If this is a new installation or if there is no potential for resource conflict, click Yes, <strong>and</strong><br />
proceed to perform the steps in Section 4.1.4, “Installing a private SSL certificate (Web<br />
callback only)”, on page 4-14.<br />
4.1.3 Preparing to save a design database to production<br />
If performing an upgrade <strong>and</strong> there is the potential for resource conflict, when ready to load a<br />
design database into production, <strong>HiPath</strong> <strong>ProCenter</strong> must be running with only the<br />
Administration <strong>and</strong> Config Sync servers running. This ensures that <strong>HiPath</strong> <strong>ProCenter</strong> does not<br />
try to route calls before the system is fully configured.<br />
To prepare <strong>HiPath</strong> <strong>ProCenter</strong> to save a design database to production:<br />
1. Open the Services window.<br />
2. In the right pane of the Services window, double-click <strong>HiPath</strong> <strong>ProCenter</strong>. The <strong>HiPath</strong><br />
Procenter Properties dialog box appears.<br />
3. In the Start Parameters box, type -WorkingWithDatabases, click Start, <strong>and</strong> then click<br />
OK. This starts the Administration <strong>and</strong> Config Sync servers only.<br />
4. Close the Services window.<br />
You can now put the design database for this customer into production. For information on<br />
putting a configured design database production, see the Initial Manager Configuration chapter<br />
of the Planning <strong>and</strong> Design <strong>Guide</strong>.<br />
When the design database has been saved to production, you should restore the <strong>HiPath</strong><br />
<strong>ProCenter</strong> service to start automatically.<br />
To set the <strong>HiPath</strong> <strong>ProCenter</strong> service to start automatically:<br />
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1. Open the Services window.<br />
2. In the right pane of the Services window, double-click <strong>HiPath</strong> <strong>ProCenter</strong>. The <strong>HiPath</strong><br />
Procenter Properties dialog box appears.<br />
3. Click Stop to shut down the Administration <strong>and</strong> Config Sync servers.<br />
4. In the Startup type list, choose Automatic <strong>and</strong> then click OK.<br />
5. Close the Services window <strong>and</strong> restart the computer.<br />
4.1.4 Installing a private SSL certificate (Web callback only)<br />
To set up a secure (SSL) connection to use the Web callback feature, you must do the following:<br />
●<br />
●<br />
●<br />
Install a private certificate on the <strong>HiPath</strong> <strong>ProCenter</strong> server machine.<br />
Install a public certificate on the corporate web server machine. For detailed instructions,<br />
see the Hardware Integration <strong>Guide</strong>.<br />
Enable SSL security for the Web connection. For detailed instructions, see the Manager<br />
documentation.<br />
><br />
To install a private SSL certificate on the <strong>HiPath</strong> <strong>ProCenter</strong> server machine:<br />
1. Log on to the server machine under the hppc user account.<br />
2. On the Start menu, point to Control Panel, <strong>and</strong> then click Internet Options.<br />
3. Click the Content tab.<br />
4. Click Certificates.<br />
5. Click the Personal tab, <strong>and</strong> then click Import. The Certificate Import Wizard appears,<br />
which will guide you through the importing of a private certificate.<br />
><br />
You can create your own private <strong>and</strong> public certificates or purchase them from a<br />
certificate vendor, such as VeriSign.<br />
Ensure that you can start the Web Collaboration Server without SSL security<br />
enabled before you enable SSL security using the Manager application.<br />
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4.1.5 Assigning remote user access to the ShareData folder<br />
To save a design database to a production database from a remote machine, users require full<br />
read/write access to the ShareData folder.<br />
To assign remote user access to the ShareData folder:<br />
1. Using Windows Explorer, locate the ShareData folder on the main server machine.<br />
2. Right-click the ShareData folder, <strong>and</strong> then click Sharing <strong>and</strong> Security on the shortcut<br />
menu.<br />
3. On the Sharing tab, click Permissions.<br />
4. Click Add. The Select Users, Computers, or Groups dialog box appears.<br />
5. Click Locations. When the Enter Network Password window appears, click Cancel. In<br />
the Locations window, select the domain to which the user belongs, <strong>and</strong> then click OK.<br />
6. In the Enter the object name to select box, specify the user or users to which you want<br />
to assign full read/write access to the ShareData folder, <strong>and</strong> then click OK.<br />
7. In the Permissions for ShareData dialog box, ensure that Full Control is selected for<br />
each of the users you have added, <strong>and</strong> then click OK.<br />
8. Click OK to close the ShareData Properties dialog box.<br />
4.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine<br />
If the contact center requires a second server machine to accommodate additional users, you<br />
must install the <strong>HiPath</strong> <strong>ProCenter</strong> server software on an auxiliary server machine.<br />
4.2.1 <strong>Installation</strong> worksheet<br />
Use the following worksheet to record all the relevant information you will need to successfully<br />
install the <strong>HiPath</strong> <strong>ProCenter</strong> server software on an auxiliary server machine.<br />
><br />
It is strongly recommended that you print a copy of this worksheet <strong>and</strong> have it<br />
available during the installation of the <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
<strong>Installation</strong> Requirement<br />
Information<br />
<strong>HiPath</strong> <strong>ProCenter</strong> Service Information <strong>HiPath</strong> <strong>ProCenter</strong> user name: hppc<br />
<strong>HiPath</strong> <strong>ProCenter</strong> password: __________________<br />
Table 4-2<br />
<strong>Installation</strong> worksheet<br />
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<strong>Installation</strong> Requirement<br />
<strong>HiPath</strong> <strong>ProCenter</strong> Server Information<br />
Table 4-2 <strong>Installation</strong> worksheet<br />
Information<br />
Machine name: __________________<br />
Port number: __________________<br />
4.2.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on an auxiliary server machine<br />
Follow the instructions in this section to install the <strong>HiPath</strong> <strong>ProCenter</strong> server software on an<br />
auxiliary server machine.<br />
><br />
The auxiliary server machine must reside on the same LAN segment as the client<br />
machines that it supports. The LAN segment for the auxiliary server machine should<br />
be different from the LAN segment used for the main <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
machine.<br />
To install <strong>HiPath</strong> <strong>ProCenter</strong> software on an auxiliary server machine:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
install <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Server\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK. This launches the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 Server Setup Program, which will guide you through the rest of the<br />
installation.<br />
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5. Select Auxiliary Real-Time Server, <strong>and</strong> then click Next. The Setup program performs a<br />
system check to ensure that the computer meets the minimum requirements to install the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
><br />
If the computer fails to meet one of the requirements, you will be unable to install<br />
the <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
6. After you have read the license agreement, click I accept the terms in the license<br />
agreement, <strong>and</strong> then click Next.<br />
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><br />
If you do not accept the terms of the license agreement, you will be unable to<br />
install the <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
7. Type the name of the user <strong>and</strong> the organization licensed to use this product, <strong>and</strong> then click<br />
Next.<br />
8. Specify the location where you want to install the <strong>HiPath</strong> <strong>ProCenter</strong> server software, <strong>and</strong><br />
then click Next.<br />
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<strong>HiPath</strong> <strong>ProCenter</strong> software unless advised to do so by Siemens personnel.<br />
7<br />
It<br />
9. Type the password for the account that will be created for the <strong>HiPath</strong> <strong>ProCenter</strong> service,<br />
<strong>and</strong> then click Next. This service is used to start <strong>and</strong> stop the <strong>HiPath</strong> <strong>ProCenter</strong> servers.<br />
><br />
It is strongly recommended that you specify a password that meets the security<br />
requirements of your organization. For more information, contact your system<br />
administrator.<br />
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10. Type the machine name <strong>and</strong> port number of the <strong>HiPath</strong> <strong>ProCenter</strong> server machine to which<br />
you want to connect, <strong>and</strong> then click Next.<br />
11. Specify the language used for the <strong>HiPath</strong> <strong>ProCenter</strong> servers, <strong>and</strong> then click Next.<br />
12. To begin the <strong>HiPath</strong> <strong>ProCenter</strong> server installation, click Install.<br />
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13. When the installation process is complete, click Finish.<br />
14. When prompted to restart the computer, click Yes.<br />
4.2.3 Configuring the Automatic Patch (AutoPA) Service<br />
><br />
To schedule <strong>and</strong> apply patches to an auxiliary server machine, you must configure the AutoPA<br />
service.<br />
><br />
This section is only applicable if you are installing <strong>HiPath</strong> <strong>ProCenter</strong> software on an<br />
auxiliary server machine. If this is the case, you must configure the AutoPA Service<br />
on all machines running <strong>HiPath</strong> <strong>ProCenter</strong> server software.<br />
Ensure that the account you use to log on to the AutoPA service is a member of the<br />
Administrators group so that you have full control over the local computer. If this<br />
account does not already exist, you must create the account on the domain on which<br />
all computers are members. You must then add the new domain account to the Local<br />
Administrators group on each computer running AutoPA, <strong>and</strong> assign AutoPA to run<br />
under that domain account as a service.<br />
To configure the AutoPA service:<br />
1. Open the Local Security Settings window.<br />
2. In the left pane of the Local Security Settings window, double-click Security Settings,<br />
then Local Policies, <strong>and</strong> then User Rights Assignment.<br />
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3. In the Policy list, double-click Log on as a service. The Log on as a service Properties<br />
dialog box appears.<br />
4. Click Add User or Group. The Select Users, Computers, or Groups dialog box appears.<br />
5. Click Locations. When the Enter Network Password windows appears, click Cancel. In<br />
the Locations window, select the local computer name, <strong>and</strong> then click OK.<br />
6. In the Enter the enter object name to select box, type Administrators, <strong>and</strong> then click<br />
OK twice to close the open dialog boxes.<br />
7. Close the Local Security Settings window.<br />
8. Open the Services window.<br />
9. In the right pane of the Services window, double-click <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA. The<br />
<strong>HiPath</strong> <strong>ProCenter</strong> AutoPA Properties dialog box appears.<br />
10. To assign a log on account to the AutoPA service, click the Log On tab, <strong>and</strong> then select the<br />
This account option.<br />
11. Click Browse.<br />
12. Click Locations. When the Enter Network Password windows appears, click Cancel. In<br />
the Locations window, select the local computer name for workgroups or the domain<br />
name if the computer is a member of a domain, <strong>and</strong> then click OK.<br />
13. In the Enter the enter object name to select box, type the name of the account whose<br />
rights <strong>and</strong> permissions you want AutoPA to use, <strong>and</strong> then click OK.<br />
14. Type the password in the provided fields, <strong>and</strong> then click OK.<br />
15. Close the Services window.<br />
><br />
><br />
If the computer is a member of a workgroup, the account name <strong>and</strong> password<br />
you specify must be the same on every computer participating in the workgroup.<br />
To disable the AutoPA service, double-click <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA in the<br />
Services window, select Disabled in the Startup type box, <strong>and</strong> then click OK.<br />
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System requirements<br />
5 Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine<br />
This chapter provides detailed instructions on how to install <strong>HiPath</strong> <strong>ProCenter</strong> software on a<br />
client machine. Use the guidelines in this chapter to ensure a successful installation.<br />
The procedures in this chapter describe how to install <strong>and</strong> upgrade the <strong>HiPath</strong> <strong>ProCenter</strong> client<br />
software from the CD-ROM. However, you can also install <strong>and</strong> upgrade the client software from<br />
the NetSetup folder that was created as part of the server installation.<br />
●<br />
●<br />
To install or upgrade the Client Desktop application silently without having to interact with<br />
the Setup program, run Tinslnt.exe from the NetSetup folder.<br />
To install or upgrade the Client Desktop, Manager, or IT Monitor applications, remotely from<br />
a network drive without using the CD-ROM, run setup.exe from the NetSetup folder.<br />
5.1 System requirements<br />
The minimum system requirements for installing <strong>HiPath</strong> <strong>ProCenter</strong> software on a client<br />
machine are as follows:<br />
Requirement Client Desktop Machine Manager Machine<br />
Processor Pentium III processor at 300 MHz Pentium III processor at 400 MHz<br />
Operating System ● Windows XP Professional with<br />
Service Pack 2 or later<br />
● Windows XP Professional with<br />
Service Pack 2 or later<br />
● Windows 2000 Professional<br />
with Service Pack 4 or later<br />
● Windows 2000 Professional<br />
with Service Pack 4 or later<br />
Memory 128 MB RAM 256 MB RAM<br />
Hard Drive 25 MB of available disk space 60 MB of available disk space<br />
CD-ROM Drive 16x CD-ROM drive (optional) 16x CD-ROM drive (optional)<br />
Display Settings<br />
Table 5-1<br />
1024 x 768 or higher-resolution<br />
monitor with high color (16 bit)<br />
1024 x 768 or higher-resolution<br />
monitor with high color (16 bit)<br />
Network Interface 10/100 Mbps Ethernet 10/100 Mbps Ethernet<br />
System requirements for <strong>HiPath</strong> <strong>ProCenter</strong> client software<br />
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5.2 Installing <strong>HiPath</strong> <strong>ProCenter</strong> software on a client machine<br />
To install the <strong>HiPath</strong> <strong>ProCenter</strong> software on a client machine from the CD-ROM:<br />
1. Log on to the computer as an Administrator. Only users with administrative rights can<br />
install <strong>HiPath</strong> <strong>ProCenter</strong> software.<br />
2. Insert the <strong>HiPath</strong> <strong>ProCenter</strong> 6.5 CD1 into the CD-ROM drive.<br />
><br />
To install <strong>HiPath</strong> <strong>ProCenter</strong> client software remotely from a network drive without<br />
using the CD-ROM, run the Setup program from the NetSetup folder. Contact<br />
your system administrator for more details.<br />
3. On the Start menu, click Run, then type:<br />
x:\<strong>HiPath</strong> <strong>ProCenter</strong> Client\setup.exe<br />
where x is the CD-ROM drive letter, <strong>and</strong> then click OK.<br />
4. Select a language for the installation, <strong>and</strong> then click OK. This launches the <strong>HiPath</strong><br />
<strong>ProCenter</strong> 6.5 Client Setup Program, which will guide you through the rest of the<br />
installation.<br />
5. Click Next. The Setup program performs a system check to ensure that the computer<br />
meets the minimum requirements required to install the <strong>HiPath</strong> <strong>ProCenter</strong> client software.<br />
><br />
If the computer fails to meet one of the requirements, you will be unable to install<br />
the <strong>HiPath</strong> <strong>ProCenter</strong> client software.<br />
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Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine<br />
Installing <strong>HiPath</strong> <strong>ProCenter</strong> software on a client machine<br />
6. After you have read the license agreement, click I accept the terms in the license<br />
agreement, <strong>and</strong> then click Next.<br />
7. Type your name <strong>and</strong> the name of your organization, <strong>and</strong> then click Next.<br />
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Installing <strong>HiPath</strong> <strong>ProCenter</strong> software on a client machine<br />
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8. Select one of the following options, <strong>and</strong> then click Next:<br />
●<br />
●<br />
Typical – Select this option to install only the <strong>HiPath</strong> <strong>ProCenter</strong> Client Desktop<br />
application to a default location on the computer. This is the recommended option.<br />
Custom – Select this option to choose the <strong>HiPath</strong> <strong>ProCenter</strong> client software (Client<br />
Desktop, Manager, or IT Monitor) you want to install, <strong>and</strong> the location where you want<br />
to install the applications. This option is for advanced users only.<br />
is strongly recommended that you do not change the default location of the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> software unless advised to do so by Siemens personnel.<br />
7<br />
It<br />
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Installing <strong>HiPath</strong> <strong>ProCenter</strong> on a client machine<br />
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9. Type the machine name <strong>and</strong> port number of the <strong>HiPath</strong> <strong>ProCenter</strong> server machine to which<br />
you want to connect, <strong>and</strong> then click Next.<br />
10. To begin the <strong>HiPath</strong> <strong>ProCenter</strong> client installation, click Install.<br />
11. When the installation process is complete, click Finish.<br />
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Maintaining the <strong>HiPath</strong> <strong>ProCenter</strong> system<br />
Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database<br />
6 Maintaining the <strong>HiPath</strong> <strong>ProCenter</strong> system<br />
This chapter provides detailed instructions on how to perform ongoing maintenance of the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> system, including backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database <strong>and</strong> applying<br />
patches.<br />
6.1 Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database<br />
Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database on a regular basis ensures that the data is<br />
protected in the event of corruption. There are two types of database archives you can perform.<br />
●<br />
●<br />
Full database archive - To limit the potential loss of data to no more than one day, it is<br />
strongly recommended that you perform a full database archive on a daily basis. At the<br />
very least, you should back up the database once a week.<br />
Incremental database archive - To minimize the potential loss of data between full<br />
database backups, you can perform an incremental database archive. For example, if you<br />
run a full database archive at night, you can run an incremental backup during the day. The<br />
incremental backup takes less time, because it only backs up the changes since the start<br />
of the last full backup.<br />
><br />
Since the <strong>HiPath</strong> <strong>ProCenter</strong> database can be quite large, it is strongly recommended<br />
that you back up the database only during periods of very low call volume.<br />
6.1.1 Scheduling database backups<br />
You can use the Schedule Task Wizard to create a schedule for backing up the <strong>HiPath</strong><br />
<strong>ProCenter</strong> database.<br />
To schedule database backups:<br />
1. On the Start menu, point to Settings, <strong>and</strong> then click Control Panel.<br />
2. In the Control Panel window, double-click Scheduled Tasks.<br />
3. In the Scheduled Tasks window, double-click Add Scheduled Task. This launches the<br />
Scheduled Task Wizard. Click Next.<br />
4. Click Browse, locate the folder where you installed the <strong>HiPath</strong> <strong>ProCenter</strong> software, <strong>and</strong><br />
then do one of the following:<br />
●<br />
●<br />
To schedule a full database archive, select FULLBACKUP.BAT<br />
To schedule an incremental database archive, select INCREMENTALBACKUP.BAT<br />
<strong>and</strong> then click Open.<br />
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5. Specify a name for the type of database backup you are scheduling <strong>and</strong> how often you<br />
want to perform the database backup, <strong>and</strong> then click Next.<br />
6. Specify the time <strong>and</strong> day you want the database backup to start, <strong>and</strong> then click Next.<br />
7. Specify the Informix user name (informix) <strong>and</strong> the password for the Informix account you<br />
created during the installation process, <strong>and</strong> then click Next.<br />
8. Select the Open advanced properties for this task when I click Finish checkbox, <strong>and</strong><br />
then click Finish. The properties dialog box for the scheduled tasks appears.<br />
9. Type the following after FULLBACKUP.BAT or INCREMENTALBACKUP.BAT in the Run box:<br />
> results.txt<br />
<strong>and</strong> then click OK. This writes the results of the database archive to a text file.<br />
6.1.2 Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a tape drive<br />
To back up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a tape drive, you must use the Informix ontape<br />
utility.<br />
To back up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a tape drive:<br />
1. Insert a blank 4-8 GB tape into the tape drive of the server machine.<br />
2. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, <strong>and</strong> then<br />
click ol_servername, where servername is the name of the <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
machine.<br />
3. Type the following on the comm<strong>and</strong> line:<br />
ontape -s -L 0<br />
where -s directs the ontape utility to create a backup <strong>and</strong> -L 0 directs the ontape utility<br />
to start a level 0 archive of the entire Informix database.<br />
4. Press ENTER. If there is not enough space on the current tape, the system prompts you<br />
to insert another tape.<br />
5. If prompted, remove the tape <strong>and</strong> label it with the date, time, level, <strong>and</strong> number of the tape<br />
in the sequence. Insert another tape, <strong>and</strong> then press ENTER. Repeat this process for as<br />
many tapes as are required.<br />
><br />
You can restore previously saved data from the backup tape by typing ontape -r<br />
on the comm<strong>and</strong> line. If you performed an incremental backup, you need the most<br />
recent full database archive as well as the incremental database archive.<br />
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Maintaining the <strong>HiPath</strong> <strong>ProCenter</strong> system<br />
Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database<br />
6.1.3 Backing up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a local drive<br />
You can use the Informix Storage Manager (ISM) or another third-party storage manager<br />
application to manage the storage devices <strong>and</strong> media containing the backed up data.<br />
><br />
This section describes how to back up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a local drive using the<br />
Informix onbar utility that is packaged with the Informix Storage Manager (ISM).<br />
><br />
To back up the <strong>HiPath</strong> <strong>ProCenter</strong> database to a local drive:<br />
1. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, <strong>and</strong> then<br />
click ol_servername, where servername is the name of the <strong>HiPath</strong> <strong>ProCenter</strong> server<br />
machine.<br />
2. Type the following on the comm<strong>and</strong> line:<br />
onbar -b -L 0<br />
where -b directs the onbar utility to create a backup <strong>and</strong> -L 0 directs the onbar utility to<br />
start a level 0 archive of the entire Informix database.<br />
3. Press ENTER.<br />
><br />
Some third-party storage managers support network <strong>and</strong> distributed backups. For<br />
detailed information, see your storage manager documentation.<br />
You must configure the Informix Storage Manager (ISM) prior to running the onbar<br />
utility. For detailed instructions, refer to the IBM Informix Storage Manager<br />
Administrator’s <strong>Guide</strong> located in the Informix\Documentation folder on CD1.<br />
You can download all the latest Informix documentation from the following location:<br />
http://www-306.ibm.com/software/data/informix/pubs/library/ids_94.html<br />
You can restore previously saved data from the backup tape by typing onbar -r<br />
on the comm<strong>and</strong> line. If you performed an incremental backup, you need the most<br />
recent full database archive as well as the incremental database archive.<br />
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Scheduling <strong>and</strong> applying patches<br />
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6.2 Scheduling <strong>and</strong> applying patches<br />
The <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service is installed on the <strong>HiPath</strong> <strong>ProCenter</strong> server machine<br />
during the installation process so that you can schedule <strong>and</strong> apply patches to the existing<br />
<strong>HiPath</strong> <strong>ProCenter</strong> software. The <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service:<br />
●<br />
Monitors the following folder for any new patches:<br />
ShareData\AutoPA\Upload<br />
●<br />
●<br />
●<br />
●<br />
Applies the patch at the time indicated in the control file<br />
Deletes the patch <strong>and</strong> control files from the directories once the patch is successfully<br />
applied<br />
Restores the original version of the <strong>HiPath</strong> <strong>ProCenter</strong> software if the patch fails<br />
Maintains a log file that provides details on the applied patches<br />
><br />
The <strong>HiPath</strong> <strong>ProCenter</strong> service, <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service, <strong>and</strong> all <strong>HiPath</strong><br />
<strong>ProCenter</strong> server components must be running when the patch is applied. If the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> server component is not running due to a configuration issue, you<br />
must apply the patch manually. For detailed instructions see, Section 6.2.5,<br />
“Applying a patch manually on a server machine”, on page 6-6.<br />
6.2.1 Creating a control file<br />
The control file contains the name of the patch file to apply, as well as the date <strong>and</strong> time at which<br />
to apply the patch.<br />
Using a text editor, such as Notepad, do one of the following:<br />
●<br />
●<br />
Create a control file on a different machine, <strong>and</strong> then transfer the file to the main <strong>HiPath</strong><br />
<strong>ProCenter</strong> server machine (recommended)<br />
Create a control file on the <strong>HiPath</strong> <strong>ProCenter</strong> server machine. The patch file must be stored<br />
in the upload folder prior to storing the control file.<br />
When creating a control file:<br />
●<br />
●<br />
●<br />
●<br />
The file name must not contain any spaces or other illegal characters, <strong>and</strong> must have a<br />
“.ctl” suffix<br />
The control file <strong>and</strong> patch file must be located in the same folder<br />
The first non-comment/non-blank line must contain the name of the patch file (For example,<br />
F5157G03.pat)<br />
The second non-comment/non-blank line must contain the application date <strong>and</strong> time in the<br />
following format yyyy/mm/dd hh:mm (For example, 2003/09/30 1:00)<br />
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●<br />
Zeros in the month are optional (For example, 2003/9/30 or 2003/09/30) <strong>and</strong> the time must<br />
be specified in a 24 hour format<br />
><br />
The format of a sample control file is shown below:<br />
# Control File<br />
# 5.1.57G03 Full History Patch<br />
F5157G03.pat # Name of patch file<br />
2003/09/30 1:00 # Apply patch on September 30, 2003 at 1 am<br />
><br />
If an immediate activation of the patch is required, you must specify the 'i' flag in the<br />
control file, rather than specifying a date <strong>and</strong> time. To ensure that AutoPA starts<br />
correctly, you must press the ENTER key after typing the last line in the control file.<br />
Anything you type after the pound (#) character is treated as a comment <strong>and</strong><br />
ignored.<br />
6.2.2 Uploading a patch file<br />
To upload a patch, you must copy the new patch <strong>and</strong> its corresponding control file to the<br />
following folder:<br />
\ShareData\AutoPA\Upload<br />
The mechanism for placing the appropriate files in the folder varies from customer to customer.<br />
Use of the pcAnywhere transfer mechanism is supported.<br />
><br />
If the <strong>HiPath</strong> <strong>ProCenter</strong> site consists of both the main <strong>and</strong> auxiliary servers, you only<br />
need to upload the patch to the main server. In this instance the log file will contain<br />
details about the other servers where the patch was applied.<br />
6.2.3 Transferring a patch file<br />
To transfer a patch file to the AutoPA upload folder, use either the pcAnywhere file transfer<br />
function, or another file transfer program. If you are on-site, you can copy the files directly to the<br />
following folder:<br />
\ShareData\AutoPA\Upload<br />
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Scheduling <strong>and</strong> applying patches<br />
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6.2.4 Verifying patch activation<br />
As part of the patching process, AutoPA maintains log files that provide details on the applied<br />
patches. These log files are stored in the following folder:<br />
\ShareData\AutoPA\Logs<br />
You can verify whether a patch activation was successful by viewing the following files:<br />
●<br />
●<br />
InstalledVer.log - This file indicates which patches were applied at the customer site. A<br />
patch is considered successful if this file contains the version number of the patch <strong>and</strong> the<br />
time that the patch was applied.<br />
Patches.log - This file contains a summary of all patch download actions, including if the<br />
patch schedule has been accepted or rejected. If a patch application process fails, this file<br />
displays the errors that occurred during the patch download process.<br />
><br />
Log files are deleted after each upgrade or new installation of <strong>HiPath</strong> <strong>ProCenter</strong>.<br />
Although backup copies of the log files are created, you must manually copy the files<br />
to another location to retain them.<br />
Reasons for patch failure include:<br />
●<br />
●<br />
The patch application contains invalid information. In this instance, the control file name is<br />
appended with the “.failed” suffix. Modify the control file <strong>and</strong> reschedule the patch.<br />
The patch application date has expired. In this instance, the control file name is appended<br />
with the “.expired” suffix. Modify the control file <strong>and</strong> reschedule the patch.<br />
of the patch application on any server results in the patch being rolled back<br />
on all of the servers for the site.<br />
7<br />
Failure<br />
6.2.5 Applying a patch manually on a server machine<br />
If a patch fails, you can install the patch manually or reschedule the patch activation after<br />
correcting the problem.<br />
To install the patch manually on a server machine:<br />
1. Copy the patch to the folder in which you installed the <strong>HiPath</strong> <strong>ProCenter</strong> servers.<br />
2. Open the zipped patch file.<br />
3. Extract the *.patch file from the zipped file.<br />
4. Rename the patch to have an *.exe extension.<br />
5. Stop the <strong>HiPath</strong> <strong>ProCenter</strong> service from running.<br />
6. Stop <strong>HiPath</strong> <strong>ProCenter</strong> client applications, if running.<br />
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7. Run the *.exe file.<br />
8. Check the patch.err file, to ensure that the patch worked properly. A copy of this file only<br />
exists if there was a problem applying the patch.<br />
9. Start the <strong>HiPath</strong> <strong>ProCenter</strong> service.<br />
><br />
To reschedule the patch activation, edit the control file using Notepad, <strong>and</strong> then<br />
ensure the file uses the “.ctl” suffix instead of the ".failed" or ".expired" suffix.<br />
6.2.6 Applying a patch manually on a client machine<br />
To apply a patch manually on a client machine:<br />
1. Install the patch on the <strong>HiPath</strong> <strong>ProCenter</strong> server machine as described in the preceding<br />
sections.<br />
2. From the client machine on which you want to install the patch, browse to the<br />
Netsetup\Patch folder on the server machine, <strong>and</strong> run the patchautopac.exe file.<br />
><br />
You can also apply a patch manually by copying the file to the client machine <strong>and</strong><br />
applying the patch locally.<br />
6.2.7 Undoing a patch on a server machine<br />
To undo a patch that you have applied on a <strong>HiPath</strong> <strong>ProCenter</strong> server machine:<br />
1. Stop the <strong>HiPath</strong> <strong>ProCenter</strong> <strong>and</strong> <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA services from running.<br />
2. Remove the read-only attribute from the PatchAudit.txt file located in the NetSetup\Patch<br />
folder.<br />
3. In the folder where the server patch was installed, open the relevant "sbackup" folder, <strong>and</strong><br />
then select the unpatch.bak file.<br />
4. Rename the undo patch file to have a .bat extension.<br />
5. Run the unpatch.bat file.<br />
6. Start the <strong>HiPath</strong> <strong>ProCenter</strong> <strong>and</strong> <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA services.<br />
><br />
If the patch included client fixes, you would also need to perform the steps<br />
described in Section 6.2.8, “Undoing a patch on a client machine”, on page 6-8.<br />
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Scheduling <strong>and</strong> applying patches<br />
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6.2.8 Undoing a patch on a client machine<br />
To undo a patch that you have applied on a <strong>HiPath</strong> <strong>ProCenter</strong> client machine:<br />
1. Close all <strong>HiPath</strong> <strong>ProCenter</strong> applications.<br />
2. Remove the read-only attribute from the PatchAudit.txt file located in the following folder:<br />
NetSetup/Patch<br />
3. In the folder where the client patch was installed, open the relevant "cbackup" folder, <strong>and</strong><br />
then select the unpatch.bak file.<br />
4. Rename the undo patch file to have a .bat extension.<br />
5. Run the unpatch.bat file.<br />
6. Start the <strong>HiPath</strong> <strong>ProCenter</strong> service.<br />
6.2.9 Troubleshooting AutoPA<br />
This section provides guidelines to consider prior to applying a patch or when troubleshooting<br />
AutoPA in the event of a patch application failure or rollback.<br />
●<br />
●<br />
●<br />
●<br />
The AutoPA application is designed to patch all <strong>HiPath</strong> <strong>ProCenter</strong> server machines running<br />
the <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA Service. Patch application failure on any one machine will<br />
result in rollback on all machines.<br />
The <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service unpacks the patch in the TEMP folder, associated<br />
with the domain user account under which the <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service is<br />
running, before applying the patch on that machine. If the domain user account, under<br />
which the <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service is running, does not have proper permissions<br />
to write to the TEMP folder or there is not enough disk space left on the drive where the<br />
TEMP folder is located, the patch application will fail on the machine resulting in patch<br />
rollback on all machines.<br />
Ensure that all <strong>HiPath</strong> <strong>ProCenter</strong> servers are running prior to the application of the patch.<br />
For example, the <strong>HiPath</strong> <strong>ProCenter</strong> E-mail Server could be down if the Corporate E-mail<br />
Server is down. This would lead to patch application failure <strong>and</strong> rollback.<br />
Ensure that the <strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service is running on all <strong>HiPath</strong> <strong>ProCenter</strong><br />
servers that require the patch. This includes the main server <strong>and</strong> all auxiliary servers. If the<br />
<strong>HiPath</strong> <strong>ProCenter</strong> AutoPA service is not running on a particular auxiliary server machine,<br />
that machine will not be patched even though the patch application succeeds on all other<br />
server machines.<br />
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●<br />
●<br />
●<br />
●<br />
●<br />
Ensure that the AutoPA registry entries “<strong>Installation</strong>InProgress” <strong>and</strong> “LastCtlFile” contain<br />
empty strings on all <strong>HiPath</strong> <strong>ProCenter</strong> server machines that are running the <strong>HiPath</strong><br />
<strong>ProCenter</strong> AutoPA service <strong>and</strong> require the patch. For details, see Section 6.2.10, “Known<br />
Limitations”, on page 6-9.<br />
Ensure that the AutoPA service is installed <strong>and</strong> configured correctly on all <strong>HiPath</strong><br />
<strong>ProCenter</strong> server machines. For details, see Section 4.2.3, “Configuring the Automatic<br />
Patch (AutoPA) Service”, on page 4-21.<br />
Ensure that the domain user account, under which the AutoPA Service is running, has<br />
been added to the local Administrators group on all <strong>HiPath</strong> <strong>ProCenter</strong> server machines that<br />
require the patch. Failure to do so will result in the AutoPA Service not having enough<br />
permissions to install the patch on that machine, which in turn leads to the rollback of the<br />
patch on all servers.<br />
Ensure that the domain user account, under which AutoPA Service is running, has the “Log<br />
On as a Service” permission on all <strong>HiPath</strong> <strong>ProCenter</strong> server machines. Failure to do so will<br />
result in patch application failure. For details, see Section 4.2.3, “Configuring the Automatic<br />
Patch (AutoPA) Service”, on page 4-21.<br />
Ensure that the AutoPA registry setting “NumberOfAuxServers” value is calculated as:<br />
Number of actual auxiliary servers + 1 on main server machine <strong>and</strong> that this value is set to<br />
2 on all auxiliary server machines.<br />
ensure that the required amount of disk space is maintained on the <strong>HiPath</strong><br />
<strong>ProCenter</strong> server machine, it is strongly recommended that you periodically check<br />
the \ShareData\Diags folder <strong>and</strong> remove any unnecessary diagnostics files.<br />
7<br />
To<br />
6.2.10 Known Limitations<br />
The following issues are known limitations with AutoPA.<br />
6.2.10.1 Loss of power or network connections<br />
If the system loses power or network connections while AutoPA is applying a patch, the tpasrvc<br />
service is disabled, <strong>and</strong> the patch is not applied. If this occurs, the tpasrvc server cannot:<br />
●<br />
●<br />
Search for updated patch files<br />
Start, either manually or automatically<br />
These issues occur because of the left-over registry settings that the system cannot update. To<br />
fix the tpasrvc problem, you must manually update the registry settings on all computers<br />
running the <strong>ProCenter</strong> AutoPA service.<br />
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mismaintenance.fm<br />
Maintaining the <strong>HiPath</strong> <strong>ProCenter</strong> system<br />
Scheduling <strong>and</strong> applying patches<br />
Nur für den internen Gebrauch<br />
To update the registry settings:<br />
1. Execute the REGEDIT program.<br />
2. Assign empty strings to the following locations:<br />
HKEY_LOCAL_MACHINE\Software\Siemens\<strong>HiPath</strong><br />
<strong>ProCenter</strong>\Settings\AutoPA\<strong>Installation</strong>InProgress<br />
HKEY_LOCAL_MACHINE\Software\Siemens\<strong>HiPath</strong><br />
<strong>ProCenter</strong>\Settings\AutoPA\LastCtlFile<br />
6.2.10.2 Consolidated GUI does not display properly<br />
If the Consolidated GUI does not display properly after applying the AutoPA patch on a <strong>HiPath</strong><br />
<strong>ProCenter</strong> server machine, log off of the computer <strong>and</strong> then log back on.<br />
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Nur für den internen Gebrauch<br />
HPPCSInstallIX.fm<br />
Index<br />
Index<br />
Z<br />
A<br />
Automatic Patch (AutoPA)<br />
applying a patch (client machine) 6-7<br />
applying a patch (server machine) 6-6<br />
configuring an auxiliary server 4-21<br />
creating a control file 6-4<br />
known limitations 6-9<br />
transferring a patch 6-5<br />
troubleshooting 6-8<br />
undoing a patch (client machine) 6-8<br />
undoing a patch (server machine) 6-7<br />
uploading a patch 6-5<br />
verifying patch activation 6-6<br />
auxiliary server machine<br />
configuring AutoPA 4-21<br />
installation worksheet 4-15<br />
installing server software 4-16<br />
system requirements 3-1<br />
upgrading from 5.1 SMR C 2-6<br />
upgrading from 6.0 SMR A 2-6<br />
upgrading from Agile 6.5 2-7<br />
C<br />
Client Desktop application<br />
installing 5-2<br />
system requirements 5-1<br />
client software<br />
installing on client machine 5-2<br />
system requirements 5-1<br />
upgrading from 5.1 SMR C 2-9<br />
upgrading from 6.0 SMR A 2-9<br />
upgrading from Agile 6.5 2-10<br />
D<br />
database backups<br />
full database archive 6-1<br />
incremental database archive 6-1<br />
scheduling 6-1<br />
to a local drive 6-3<br />
to a tape drive 6-2<br />
Dialogic hardware <strong>and</strong> software<br />
installing four-port analog board 3-5<br />
installing system software 3-4<br />
documentation<br />
feedback 1-3<br />
formatting conventions 1-3<br />
related information 1-2<br />
H<br />
Hicom 300 E switch<br />
installing Dialogic system software 3-4<br />
installing four-port analog board 3-5<br />
<strong>HiPath</strong> <strong>ProCenter</strong> software<br />
installing on auxiliary server 4-16<br />
installing on client machine 5-2<br />
installing on main server 4-2<br />
upgrading on auxiliary server 2-6<br />
upgrading on client machine 2-9<br />
upgrading on main server 2-1<br />
I<br />
installation checklist 3-1<br />
installation worksheet<br />
auxiliary server machine 4-15<br />
main server machine 4-1<br />
installing<br />
Client Desktop application 5-2<br />
Dialogic four-port analog board 3-5<br />
Dialogic system software 3-4<br />
IT Monitor application 5-2<br />
Manager application 5-2<br />
modem 3-3<br />
pcAnywhere software 3-3<br />
server software (auxiliary server) 4-16<br />
server software (main server) 4-2<br />
SSL certificate on main server 4-14<br />
Windows operating system 3-2<br />
IT Monitor application<br />
installing 5-2<br />
system requirements 5-1<br />
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HPPCSInstallIX.fm<br />
Index<br />
Nur für den internen Gebrauch<br />
M<br />
main server machine<br />
assigning remote user access 4-15<br />
installation worksheet 4-1<br />
installing server software 4-2<br />
system requirements 3-1<br />
upgrading from 5.1 SMR C 2-1<br />
upgrading from 6.0 SMR A 2-2<br />
upgrading from Agile 6.5 2-5<br />
Manager application<br />
installing 5-2<br />
system requirements 5-1<br />
modem, installing 3-3<br />
from 5.1 SMR C (auxiliary server) 2-6<br />
from 5.1 SMR C (client machine) 2-9<br />
from 5.1 SMR C (main server) 2-1<br />
from 6.0 SMR A (auxiliary server) 2-6<br />
from 6.0 SMR A (client machine) 2-9<br />
from 6.0 SMR A (main server) 2-2<br />
from Agile 6.5 (auxiliary server) 2-7<br />
from Agile 6.5 (client machine) 2-10<br />
from Agile 6.5 (main server) 2-5<br />
W<br />
Windows operating system, installing 3-2<br />
P<br />
patches<br />
applying manually (client machine) 6-7<br />
applying manually (server machine) 6-6<br />
creating a control file 6-4<br />
known limitations 6-9<br />
transferring 6-5<br />
troubleshooting 6-8<br />
undoing (client machine) 6-8<br />
undoing (server machine) 6-7<br />
uploading 6-5<br />
verifying activation 6-6<br />
pcAnywhere software, installing 3-3<br />
S<br />
server software<br />
installation worksheet 4-1, 4-15<br />
installing on auxiliary server 4-16<br />
installing on main server 4-2<br />
system requirements 3-1<br />
upgrading on auxiliary server 2-6<br />
upgrading on main server 2-1<br />
ShareData folder, assigning access 4-15<br />
SSL certificate, installing 4-14<br />
system requirements<br />
client software 5-1<br />
server software 3-1<br />
U<br />
upgrading<br />
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Siemens AG 2005 • Information <strong>and</strong> Communication<br />
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Reference No.: A31003-S2265-S110-1-7620<br />
Printed in the Federal Republic of Germany.<br />
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