SOA Magazine IV 01.2015

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Mark Foster Mark Foster is a Consulting Solution Architect in the FMW Architects Team. He is focused on BPM & ACM and is widely acknowledged as one of the go-to experts in these products having helped customers worldwide, from architecture reviews to escalations. He has over 25 years experience in the IT industry and over 10 years as an Integration & Solutions Architect. Prior to Oracle, Mark worked for Sun Microsystems & SeeBeyond in very similar roles, and before this Mark worked as an Integration Architect at Royal Bank of Scotland / NatWest Bank. Outside of work Mark is a keen runner & triathlete having competed at distances up to IronMan. Mark lives in France, just south of Strasbourg at the foot of the Vosges mountains. Contact: Blog LinkedIn Copyright © 2015 | All Rights Reserved SOA Magazine IV 129
Thriving On Adaptability: Best Practices for Knowledge Workers by Keith Swenson Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively. As Surendra Reddy points out in his foreword: “Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company’s repertoire of knowledge, similar cases, information, and expertise, as if it were a service. To truly accommodate customers, companies must vest real power and authority in the people and systems that interact directly with customers, at the edge of the organization and beyond. ACM augments business processes to deliver true data-driven process infrastructure entering enterprises into the age of intelligent machines and intelligent processes. ACM empowers the knowledge worker to collaborate, derive new insights, and fine tune the way of doing business by placing customers right in the left where they belong, to drive innovation and organizational efficiencies across the global enterprise. “ACM also helps organizations focus on improving or optimizing the line of interaction where our people and systems come into direct contact with customers. It’s a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems. ACM is not just another acronym or business fad. ACM is the process, strategy, framework, and set of tools that enables this evolution and maturity. “ACM, in my opinion, is the future blueprint for the way of doing business.” Thriving on Adaptability describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows the ground-breaking best-sellers, Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews. Get the book here. Copyright © 2015 | All Rights Reserved SOA Magazine IV 130
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SOA SOA Myth Busters - Episode #1 B
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Table of Content SOA Myth Busters -
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Now, it happens that Oracle has a p
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On the other hand, OESB’s rebrand
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Asynchronous queuing scenario with
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Routing and document handling busin
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For more details and guidance on ho
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Introduction The projects that we h
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Custom BPM Library - BpmLib Looking
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Human Task Generator The Human Task
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isVisible - true if the attribute s
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Deployed as shared library to any W
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HTG Generic Task Attributes Validat
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Figure 6 - Address Complex Type Val
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Figure 8 - HTGValidations Java Clas
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Real World Benefits In this chapter
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ox approach. The results are based
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Pedro Gabriel Pedro Gabriel is an A
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In-depth look into Oracle API Catal
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OAC12c: Empty dashboard after first
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OAC12c: Change Harvester Settings i
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OAC12c: Search on draft for freshly
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Add to My APIs: Click to bookmark A
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OAC12c: Dashboard listing recently
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OAC12c: Create new user - overview
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OAC12c: Developer User Switching us
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OAC12c: API usage history To view a
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OAC12c: Dashboard shows latest revi
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The Import/Export sections contains
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Adding APIs to your My APIs and the
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• Order Intake, eg in a Call Cent
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Enterprise Business Object (EBO):
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OSM is split up in 2 Instances, run
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2.CommsProcessFulfillmentOrderBilli
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O2C - Provision Order and Update Fu
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SOA Magazine IV 01.2015

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