ARIS ITIL Factsheet - IDS Scheer AG

ARIS ITIL
On average, IT organizations currently
spend 80% of their budget purely on
keeping systems up and running. This
leaves little scope for process innovation
or for responding to the ever
increasing demands to align IT with
the value chain. One way of overcoming
these constraints is to create
process- and service-oriented structures,
while also ensuring that
resources are allocated with maximum
efficiency. These objectives lie
at the heart of the Information
Technology Infrastructure Library
(ITIL), an industry-independent set of
guidelines for customer-focused
alignment and standardization of IT
processes that leverages existing best
practices. IDS Scheer has developed
an ARIS reference model based on
ITIL V3 to document, analyze, and
implement IT processes. For companies
wanting to align their IT processes
with ITIL, ARIS ITIL offers a customizable
graphical reference model,
plus a user-friendly modeling and
analysis environment.
The Professional Solution for
Implementing and Operating an
IT Service Management System
From mere technology provider to serviceoriented
IT provider
As a de facto standard built around best-practice recommendations,
ITIL enables IT managers to design routine IT tasks for maximum efficiency,
thereby helping to deliver significant process cost savings and
accelerate processes. To achieve this, the IT Infrastructure Library
provides clearly defined IT management standards that can be understood
at all levels of the enterprise. No longer tied to the image of
technology provider, IT departments are thus empowered to provide
both internal and external customers with high-quality services.
Standardization of processes and concepts
The chief benefit of ITIL is standardization of processes and concepts.
In turn, this enables additional benefits in the form of cost savings,
enhanced quality, and greater customer satisfaction. Importantly, ITIL
ensures a shared understanding and offers proven solution models.
Adapting these best-practice processes to the company’s needs provides
the ideal foundation for realizing optimum IT support.
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Structured graphical representation for
greater clarity
This is fundamental to the design philosophy behind ARIS ITIL,
because an awareness of the exact processes and interaction
between individual service processes is crucial to implementing IT
service management based on ITIL.
The core processes behind IT service management need to be treated
as a holistic process system, with the main processes being broken
down into many subprocesses with close interactions. The ITIL
standards are presented in the ARIS process management software
in a way that supports this awareness. A structured graphical representation
of the complex ITIL process network ensures clarity, making
hierarchies and interdependencies more tangible.
Professional adaptation to company requirements
ARIS also enables ITIL standards to be efficiently adapted to company
requirements, including highlighting possible side effects and any
impact on associated processes. Experience from customer projects
shows that using ARIS ITIL to document processes can result in
savings of 70%, because ARIS ITIL shoulders most of the burden of
documenting optimum IT processes.
The value-added way to customize ITSM
solutions
Thanks to interfaces between ARIS and software solutions from
major ITSM players, ARIS ITIL delivers additional time- and costsaving
benefits when customizing IT service management solutions.
Customizing know-how is shifted from the application level to the
model level, which means that when business processes change,
the changes can be reflected by modifying the processes modeled
in ARIS and then passed to the IT service management solution.
ARIS ITIL offers businesses:
� A comprehensive reference model that presents all the ITIL
processes and the Service Strategy, Service Design, Service
Transition, Service Operation, and Continual Service
Improvement structures in graphical models that include their
hierarchies and interdependencies
� A means of navigating through all ITIL process levels, including
cross-references to the corresponding sections in the five ITIL
core books
© Copyright IDS Scheer AG, Saarbruecken, 2008. All rights reserved. The contents of this document are subject to copyright. Any changes, modifications, additions
or amendments require prior written consent from IDS Scheer AG, Saarbruecken. Reproduction in any form is only permitted on the condition that the copyright
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ID-Number: FS-AIT-0408-E
� Easy-to-understand depiction of the relationships and dependencies
between individual processes, thanks to graphical representation
in ARIS
� Flexible options for adapting processes to company-specific
requirements
� Easy addition of information to models, such as resources, documents,
or IT systems involved
� Detailed presentation of all processes from the Service Design,
Service Transition, and Service Operation books
� Sophisticated functionality for analyzing processes prior to
implementation, making it possible to pinpoint resource bottlenecks,
identify system/media breaks, compare alternative
process options, etc.
� Implementation of software updates without loss of data
� Professional change management for flexible adaptation of
processes to new or changed requirements, thereby preventing
discrepancies between documentation and actual processes
The ARIS ITIL reference model is thus the ideal platform for adopting
and implementing the ITIL standard. It helps organizations to
synchronize their IT systems with their business needs—fast and at
low cost.
By establishing process monitoring based on ARIS Process
Performance Manager, the key performance indicators defined during
process definition can be measured and compared. Deviations
from service level agreements are detected immediately, allowing
corrective action to be taken.
The information gained in this way can also be leveraged to
redesign processes, making continuous process optimization a fixture
of corporate life. In addition to enabling further cost savings,
this ensures that IT service structures are aligned with the way the
enterprise creates value. This in turn allows a fast, flexible response
to changing requirements.
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