Designing processes - EMC Community Network
Designing processes - EMC Community Network Designing processes - EMC Community Network
Preface 8 EMC Documentum xCelerated Composition Platform Version 1.6 Best Practices Guide
Chapter 1 Overview This chapter discusses the following: • Introduction • Advantages of using an automated system • Recommended approach to solution construction • An example: a Grants Management application • Technology Considerations Introduction Business processes occur in many contexts: government, law, health-care, insurance, retail, telecommunications, and other domains. A process orchestrates a combination of human and automated activities that produce and deliver information. This information can be in the form of structured data or unstructured content, and the process must be able to manage both types easily and seamlessly. During the course of the process, users add documents and enter business data. The process uses this information to route the process to the correct people. The people working in the process use this process information to make the correct decisions. One example of process-based solution is case management. The case launches one or more processes to perform its work. The best practices described in this document apply to both case management solutions and to process-based applications in general. See the xCelerated Composition Platform (xCP) Grants Management Sample Application and its documentation (xCelerated Composition Platform Grants Management Sample Application Technical Reference Guide) for an in-depth discussion of case management concepts and practices. Advantages of using an automated system Using an automated system to manage a business process improves efficiency and effectiveness and provides better service to the client. Using an automated system provides these benefits: • Eliminates the need for time-consuming and error-prone paper-based systems to compile and manage process data • Improves processing time by eliminating the need to locate and physically transport information stored in file cabinets • Enables ongoing monitoring and control of the process through a real-time dashboard • Allows process participants to interact, giving their inputs and participating in discussion threads EMC Documentum xCelerated Composition Platform Version 1.6 Best Practices Guide 9
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Preface<br />
8 <strong>EMC</strong> Documentum xCelerated Composition Platform Version 1.6 Best Practices Guide
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