Designing processes - EMC Community Network

Overview
This scenario is an example of a case management application. It triggers several processes to
manage the progress of the grant application. You can apply the best practices in this guide to all
process-based applications.
Technology Considerations
Process-based applications blend the human element with the software system element. The human
element is the part that calls for making judgment calls and decisions. The software systems that
manage the information and the process support these decisions.
The solution is based on three technology foundations:
• Business Process Management - to define and orchestrate the series of activities to be performed
• Enterprise Content Management - to manage documents, images, and associated metadata
• Collaboration - to provide the ability for involved parties to interact, share information, and make
joint decisions
In addition, the following EMC products provide vital services to a process-based application solution:
• Captiva: The product family for transforming business-critical paper, fax, and electronic data
sources into business-ready content suitable for processing by enterprise applications.
• Process Builder: Allows for the creation of process templates. A process template captures the
definition of a business process, enabling users to perform the process repeatedly.
• Forms Builder: An interactive tool used to create and modify form-based templates and store them
in a repository. Forms Builder enables users to design user interface templates for searching, viewing
documents and folders, process initiation, task lists, tasks, and basic forms within Documentum xCP.
• Process Engine/Process Integrator: The server components that orchestrate processes and
integrate with external systems and data.
• TaskSpace: The easy to configure user interface that can be used for task processing and document
retrieval in the business process. TaskSpace offers integrated document viewing with annotations
and enables the management of work queues. TaskSpace is the user interface for the application.
• Business Activity Monitor (BAM): Provides a performance dashboard for monitoring and
analyzing process-based applications. In real time, BAM tracks defined key performance indicators
(KPIs), reporting on process performance and providing alerts for conditions that fall outside of
designated thresholds. With BAM, the manager can assess the overall performance level of the
application and focus on problems in a specific case.
• Records Management: Provides the means to ensure compliance with legal and regulatory
requirements. The agency can set rules for retention policies to preserve case files for a specified
time. The process automatically triggers this capability.
• Documentum Collaborative Services: Enables teams to work securely and collaboratively within
web applications.
EMC Documentum xCelerated Composition Platform Version 1.6 Best Practices Guide 11