Administrator's Guide - Kerio Software Archive

The text file will be stored in the home directory of the logged user.
(e.g. C:\Documents and Settings\Administrator)
as kerio_support_info.txt.
Note: The kerio_support_info.txt file is generated by the Administration Console. This
implies that in case you connect to the administration remotely, this file will be stored
on the computer from which you connect to the Kerio Control administration (not on the
computer/server where the Kerio Control Engine is running).
Error Log Files
In the directory where Kerio Control is installed
(the typical path is C:\Program Files\Kerio\WinRoute Firewall)
the logs subdirectory is created. There you can find files error.log and warning.log.
Attach these two files to your email to our technical support.
License type and license number
Please specify whether you have purchased any Kerio Control license or if you use the trial
version. Requirements of owners of valid licenses are always preferred.
26.2 Tested in Beta version
As to increase quality of our products, Kerio Technologies releases essential versions of
our products as so called beta versions. Beta versions are product versions which include
all projected new features, however, these functions and the product itself are still under
development. Volunteers can test these versions and provide us with feedback to help us
improve the product and fix bugs.
The feedback from beta testers is essential for the product’s development. Therefore, Kerio
Control beta versions include extensions and modules helping testers communicate smoothly
with Kerio Technologies.
For details on beta versions and their testing, refer to http://www.kerio.com/betas.
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