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These semi-automatic positions provide for:<br />

• Calls to be handled through an operator for toll-ticketing reasons. Examples<br />

of this class of call are conference/ broadcast calls in which a calling<br />

subscriber may be connected to a number of other subscribers with full<br />

<strong>com</strong>munication between all parties (conference) or with only the caller<br />

able to send (broadcast). The system of charging for these calls does not<br />

lend itself to fully automatic operation and for this reason semi-automatic<br />

facilities have been provided.<br />

Other calls in this category are press calls which are charged at a special<br />

concessional rate within Australia but which may be made from subscriber<br />

lines which handle full rate traffic on an automatic basis at other<br />

times.<br />

• Assistance to subscribers who experience service difficulties. Operators,<br />

where possible, will connect the call for the subscriber, or suitably advise<br />

the customer about the service difficulty if this is not possible. Genuine<br />

fault conditions are filtered from service difficulties due to subscriber maloperation<br />

or to congestion on particular routes and faults are transferred<br />

to the appropriate engineering maintenance group. Subscribers with an<br />

unduly high occurrence of service difficulties can be put on line observation<br />

through these positions, and a continuous printer record kept of their<br />

traffic in order to analyse the type of difficulty experienced.<br />

• Enquiry traffic which may concern national directory or national rate<br />

information. All international enquiry traffic is directed to the international<br />

telex exchange at Paddington, Sydney.<br />

Although semi-automatic positions are provided for these main traffic<br />

loads all subscribers are connected as automatic exchange lines. No facilities<br />

are provided for terminating manual subscriber lines on these positions since<br />

the exchange system as a whole has been based upon a transmission plan<br />

which permits fully automatic connection between any two subscribers.<br />

Regenerative repeaters can be switched-in on semi-automatically connected<br />

assistance traffic which may arise because of temporary transmission deterioration<br />

on a particular route.<br />

Inter-Operation with the International System<br />

The Australian national network connects to the international system via<br />

a single international gateway, the International Telex Centre, operated by<br />

the Overseas Tele<strong>com</strong>munications Commission (Australia) at Sydney.<br />

An Australian subscriber making an outward call semi-automatically<br />

establishes the connection in two stages. The first stage is similar to a national<br />

subscriber call except that a 3-figure number <strong>com</strong>mencing with zero is sent,<br />

e.g.. 021. At this stage connection is made to the international exchange<br />

which automatically returns a printed service code identification followed by<br />

the "who are you" signal which causes the calling subscriber's "answer-back"<br />

29

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