kontinuita - Komunálna Poisťovňa

REPORT OF THE BOARD
OF DIRECTORS ON ECONOMIC
RESULTS, BUSINESS ACTIVITIES
AND COMPANY´S ASSETS
AS OF DECEMBER 31, 2008
COMPANY CULTURE –
COMPANY VALUES
Company culture
- key component of the company’s success, mission and
strategy
- encompasses the overall company climate, it is a
measure of employee behaviour between themselves,
towards the clients, it reflects the employee mutual
trust and satisfaction
- directly impacts employee motivation
KONTINUITA poisťovňa, a. s. Vienna Insurance Group
has clearly defined company values, which represent
the basic principles of company employees behaviour.
The basis of company culture is the identification of employees
with company, engaged, pro-active attitude toward
work, loyalty and respect towards company
objectives.
Performance-oriented company culture in Vienna Insurance
Group is focus on achieving leading position
on the Slovak insurance market – maximum degree of
customer orientation with the aim of delivering top
quality services.
The basis of company culture eased adherence to
basic values:
- Maximum customer orientation
- Mutual respect and recognition
- Achievement of excellent results
- On-going learning and application of newly acquired
knowledge for the benefit of company results
- Atmosphere supporting personal and professional
growth, remuneration based on individual contribution
towards the joint effort
- Positive energy and its circulation
- Unyielding desire to win
- Enthusiasm to reach results, courage in overcoming
obstacles
- Improvement of skills and performance increases
- Commitment to adhere to the company values
As a part of performance-oriented company culture we
focus on the following:
- Full information sharing with employees with respect
to the company's vision, mission and strategic direction
- Clear link between strategic plans and employees’
personal goals
- Quality requirements increases with respect to working
positions at all company levels
- On-going quality improvements of services and communication
with clients
Personnel status and trend
As of 31.12. 2008 the average adjusted number of employees
was 199. Slight year-on-year reduction in the
number was due to efficiency improvements of back-office
activities. Development trend over the past three
years was a massive built-up of the Internal Sales Network,
leading to an increase in the number of sales staff
in comparison with administration personnel.
From the total number of employees in 2008, 17 worked
in managerial positions, with 29% of those managerial
positions (director) were staffed by women.
The following growth is showing the employee numbers
over a period 2000 – 2008:
250
200
150
100
50
0
2001 2002 2003 2004 2005 2006 2007 2008
total number of employees
of which: sales representatives
KONTINUITA ANNUAL REPORT 67