Effective communication skills - AgriSETA

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Maintain and adapt oral communication 2 Primary Agriculture NQF Level 2 Unit Standard No: 8962 Before we start… T his assessment guide contains all necessary activities and instructions that will enable the assessor and learner to gather evidence of the learner’s competence as required by the unit standard. This guide was designed to be used by a trained and accredited assessor whom is registered to assess this specific unit standard as per the requirements of the AgriSETA ETQA. Prior to the delivery of the program the facilitator and assessor must familiarise themselves with content of this guide, as well as the content of the relevant Learner Workbook. Please Note: This Unit Standard 8962 Assessment Guide must be read in conjunction with the generic Assessor Guide as prescribed and published by the AgriSETA. The assessor, facilitator and learner must plan the assessment process together, in order to offer the learner the maximum support, and the opportunity to reflect competence. The policies and procedures that are required during the application of this assessment are available on the website of the AgriSETA and should be strictly adhered to. The assessor must familiarise him/herself with this document before proceeding. This guide provides step-by-step instructions for the assessment process of: Title: Maintain and adapt oral communication US No: 8962 NQF Level: 2 Credits: 5 This unit standard is one of the building blocks in the qualification listed below. Please mark the qualification you are currently assessing, because that will be determined by the context of application: Title ID Number NQF Level Credits Mark National Certificate in Animal Production 48976 2 120 National Certificate in Mixed Farming Systems 48977 2 120 National Certificate in Plant Production 48975 2 120 Please mark the learning program you are enrolled in: Are you enrolled in a: Y N Learnership Skills Program Short Course Note to Assessor: If you are assessing this module as part of a full qualification or learnership, please ensure that you have familiarized yourself with the content of the qualification. Version: 01 Version Date: July 2006
Maintain and adapt oral communication 3 Primary Agriculture NQF Level 2 Unit Standard No: 8962 1 SO 1 Instructions to learner: Group activity Learner Guide: Page 12 Facilitator Guide: Page 12 Class activity for groups: Learners are divided into groups with four individuals in each group. A spokesperson is elected to provide feedback on the work done by the group. This person should be elected on a rotational basis to ensure that each member of the group has a turn to provide feedback on the work done by the group. INSTRUCTION: In the group, with the communication model in mind, identify problems or shortcomings that could be experienced with communication. We will call these problems barriers. Think of barriers that could impact on the sender, the receiver, the message and the channel of communication. For each barrier that is identified, find a solution to the situation. Example: The sender could talk un-clearly of muffled. Solution – ensure that the message is clear. Model Answer(s): The assignment/ discussion aims to assess the effective assimilation of the communications process in terms of the sender, message and recipient. The effective identification of barriers impacting on either one of the factors in the model indicates that the process and impact of all the role-players in the process is accomplished. The following saves as examples: Sender: Receiver: Unclear message – clarify message Mixed message – make sure that the message is clear Coding of message not effectively done for receiver or audience – understand receiver and send appropriate message Inability to decode the message effectively – decode or clarify Communication channel: Inappropriate channel is selected – use appropriate channel for the message. Version: 01 Version Date: July 2006
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Effective communication skills - AgriSETA

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