Effective communication skills - AgriSETA
Effective communication skills - AgriSETA
Effective communication skills - AgriSETA
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Maintain and adapt oral <strong>communication</strong><br />
16<br />
Primary Agriculture NQF Level 2 Unit Standard No: 8962<br />
Note: It is required that provision is made for<br />
assimilation of information and the reproduction<br />
thereof in learners own words. The effective<br />
answering of this question entails the correct<br />
identification of the factors and the display of an<br />
understanding of how these factors impact on the<br />
transfer of <strong>communication</strong>.<br />
The following serves as a guideline:<br />
9. Discuss the use of tone,<br />
volume, pitch, and repetition<br />
to ensure the effective<br />
transfer of <strong>communication</strong><br />
during a presentation.<br />
Tone describes the sender’s attitude towards the<br />
receiver and the material being communicated. In a<br />
spoken message it is conveyed by your voice, your<br />
body language and the words you use. In written<br />
messages tone is conveyed by the words you use.<br />
Most of your correspondence should have a friendly<br />
or neutral tone, rather than a stiff or unfriendly tone.<br />
Style refers to a way of writing or speaking. It is the<br />
way a sender puts together words for a wide range<br />
of purposes and audiences. Style can be defined in<br />
terms of how formal it is - personal or impersonal,<br />
active or passive or concise or wordy.<br />
Pitch refers to either the use of the voice – high<br />
pitched or neutral. It can also refer to the level at<br />
which the information provided is pitched – in terms<br />
of analysing the audience and the use of the correct<br />
vocabulary, technical terms and jargon.<br />
Repetition ensures that the main ideas in a<br />
message are repeated thus ensuring that it is clearly<br />
identified as important.<br />
Version: 01 Version Date: July 2006