Effective communication skills - AgriSETA

Maintain and adapt oral communication
16
Primary Agriculture NQF Level 2 Unit Standard No: 8962
Note: It is required that provision is made for
assimilation of information and the reproduction
thereof in learners own words. The effective
answering of this question entails the correct
identification of the factors and the display of an
understanding of how these factors impact on the
transfer of communication.
The following serves as a guideline:
9. Discuss the use of tone,
volume, pitch, and repetition
to ensure the effective
transfer of communication
during a presentation.
Tone describes the sender’s attitude towards the
receiver and the material being communicated. In a
spoken message it is conveyed by your voice, your
body language and the words you use. In written
messages tone is conveyed by the words you use.
Most of your correspondence should have a friendly
or neutral tone, rather than a stiff or unfriendly tone.
Style refers to a way of writing or speaking. It is the
way a sender puts together words for a wide range
of purposes and audiences. Style can be defined in
terms of how formal it is - personal or impersonal,
active or passive or concise or wordy.
Pitch refers to either the use of the voice – high
pitched or neutral. It can also refer to the level at
which the information provided is pitched – in terms
of analysing the audience and the use of the correct
vocabulary, technical terms and jargon.
Repetition ensures that the main ideas in a
message are repeated thus ensuring that it is clearly
identified as important.
Version: 01 Version Date: July 2006