Effective communication skills - AgriSETA

Maintain and adapt oral communication
10
Primary Agriculture NQF Level 2 Unit Standard No: 8962
Note: It is required that provision is made for
assimilation of information and the reproduction
thereof in learners own words. The effective
answering of this question entails the correct
identification of the type of barrier and a short
accurate explanation of the identified barriers in the
category.
2. Explain the physical barriers
to communication.
Physical barriers include all physical aspects that
prevent us from sending and receiving messages
effectively:
• Noise – additional sounds that may affect the
transfer of the message.
• Poor lighting – removes the ability to “read”
non-verbal communication and thus impacts
on the decoding of the message.
• Uncomfortable seating – discomfort can
interfere with effective listening which could
affect effective transfer of the message
• Extremes in temperature – discomfort can
interfere with effective listening and this
could affect the transfer or the message
• Poor audio-visual aids – affects transfer of
the message through distraction and unclear
written communication
• Delays – such as for voice messages or
electronic mail impacts on the receipt and
feedback in terms of the message.
Version: 01 Version Date: July 2006