Duty Statement - DFEH - State of California

STATE OF CALIFORNIA
DEPARTMENT OF FAIR EMPLOYMENT AND HOUSING
DUTY STATEMENT
Employee Name Classification Name Position Number
VACANT
Staff Information Systems Analyst (Sup.) 326-318-1316-XXX
Division/Unit Date Prior Incumbent Prior Pos # (if applicable)
Admin/IT
SUMMARY OF RESPONSIBILITIES
POSITION DESCRIPTION: Under general direction from the Data Processing Manager
II (DPM II), the Staff Information Systems Analyst (Supervisor) (SISA) leads and
manages the problem resolution process for the Department of Fair Employment and
Housing. This process includes the incident/service request process, escalation process,
desktop support functions, project management and training activities. Management
functions include, but are not limited to, assigning and coordinating the work related to
service disruptions and incidents, equipment installation, the enforcement of workstation
standards, asset inventory management, problem management, reporting, and mobile
(wireless) device administration as well as personnel related administration.
ESSENTIAL FUNCTIONS:
25% Team Management
Manage the Department’s information technology help desk; identify and
implement best practices; recruit, develop, and supervise departmental ISC staff.
Provide leadership and direction to the IT support staff in workload management.
Collect, monitor and report to the DPM II on department IT customer support.
25% Operational Management
Coordinate and control the implementation of customer support, desktop/mobile
device support, and network administrative support services for all Department
staff and the public using the Department’s online system; Oversee the problem
management process, tracking and escalation of issues to appropriate technicians
and servicing units; Composes and/or reviews network communication alerts,
disruptions, and planned outages; and provide oversight of training activities in
information systems used by the Department.
25% Technical Support
As a high-level specialist, will perform the most complex technical support tasks,
such as supporting operating systems, or data base software that sustain the
Department’s large-scale multi-user data bases. Provide telecommunications and
data base expertise to other technical specialists and act as technical advisor to
Department staff.
15% System and Policy Development and Implementation
Identify and understand Department processes and design appropriate technical
responses to business needs. Advise the DPM II about the Department’s goal of
improving the use of new technologies and the office policy regarding the use of
all end-user-computing tools. Develop, implement and oversee policies for the

information help desk staff. Identify, outline, and oversee implementation of the
Department’s information systems.
MARGINAL FUNCTIONS:
5% Purchasing
Recommend procurement of hardware and software needed for implementation
and maintenance of new systems and office automation systems.
5% Liaison Activities
Serve as liaison for Department with other government agencies and departments
concerning information systems issues and programs; serve as lead person in
Department’s participation in e-government and other information systems
initiatives.
DESIRABLE QUALIFICATIONS:
• Bachelor’s Degree or higher in computer science or a related field.
• Experience directly supervising staff and resolving technical problems for an
organization or entity.
• The ability to work well under pressure, meet deadlines and adapt to changing
priorities.
• The ability to exercise a high degree of initiative.
• Exceptional tact and the ability to demonstrate good independent judgment.
• Excellent communication, writing and analytical skills.
WORK ENVIRONMENT, PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the
incumbent to successfully perform the essential functions of the job.
• Requires dependable and good attendance.
• Requires flexible working hours.
• Requires working in an open office environment with artificial lighting.
• Requires daily use of a computer, keyboard, mouse, related software applications
and telephone at a workstation for 7 hours per day.
• Requires prolonged sitting and or standing at a workstation for 7 hours per day.
• Requires ability to complete tasks that require reaching, bending, grasping, and
making repetitive hand movements in the performance of daily duties.
• Requires ability to effectively handle stress.
Supervision Received:
The SISA (Sup) will receive direction from the DPM II, may receive direction from the
Deputy Director of Administrative Services.
Supervision Exercised:
Supervise the Information Technology Help Desk staff.

Administrative Responsibility
The SISA (Sup) requires excellent communication, both verbal and written, and
analytical skills; the ability to work independently; to reason logically and creatively in
resolving problems; skill in dealing effectively with others; willingness and ability to
accept responsibility and meet deadlines; and ability to manage multiple projects with
different time frames. Additionally, must adhere to the laws, rules, policies and
procedures and any directions given by all appropriate managers.
Personal Contacts
The SISA (Sup) has daily contact with departmental executive management and staff,
and periodically has contacts with control agency representatives, and other state
agencies.
Actions and Consequences
The SISA (Sup) is in a sensitive position involving critical departmental data assets, and
the security of said assets. Failure to use good judgment in design and implementation
or to ensure the timely processing of requests could result in data asset compromise.
Failure to use good judgment in handling sensitive and confidential information could
result in sensitive information being released to unauthorized persons and/or incorrect
information used to make personnel management decisions.
Job Requirements
Activities required to perform the essential functions of this position include the ability to
manage and supervise technical and professional staff; communicate effectively,
produce written correspondence, and comprehend written instructions, correspondence
and manuals, and reason logically.
I have read and understand the duties assigned as described above.
___________________________________
Signature of Incumbent
______________________
Date
___________________________________
Supervisor’s Signature
_____________________
Date