Duty Statement - DFEH - State of California
Duty Statement - DFEH - State of California
Duty Statement - DFEH - State of California
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STATE OF CALIFORNIA<br />
DEPARTMENT OF FAIR EMPLOYMENT AND HOUSING<br />
DUTY STATEMENT<br />
Employee Name Classification Name Position Number<br />
VACANT<br />
Staff Information Systems Analyst (Sup.) 326-318-1316-XXX<br />
Division/Unit Date Prior Incumbent Prior Pos # (if applicable)<br />
Admin/IT<br />
SUMMARY OF RESPONSIBILITIES<br />
POSITION DESCRIPTION: Under general direction from the Data Processing Manager<br />
II (DPM II), the Staff Information Systems Analyst (Supervisor) (SISA) leads and<br />
manages the problem resolution process for the Department <strong>of</strong> Fair Employment and<br />
Housing. This process includes the incident/service request process, escalation process,<br />
desktop support functions, project management and training activities. Management<br />
functions include, but are not limited to, assigning and coordinating the work related to<br />
service disruptions and incidents, equipment installation, the enforcement <strong>of</strong> workstation<br />
standards, asset inventory management, problem management, reporting, and mobile<br />
(wireless) device administration as well as personnel related administration.<br />
ESSENTIAL FUNCTIONS:<br />
25% Team Management<br />
Manage the Department’s information technology help desk; identify and<br />
implement best practices; recruit, develop, and supervise departmental ISC staff.<br />
Provide leadership and direction to the IT support staff in workload management.<br />
Collect, monitor and report to the DPM II on department IT customer support.<br />
25% Operational Management<br />
Coordinate and control the implementation <strong>of</strong> customer support, desktop/mobile<br />
device support, and network administrative support services for all Department<br />
staff and the public using the Department’s online system; Oversee the problem<br />
management process, tracking and escalation <strong>of</strong> issues to appropriate technicians<br />
and servicing units; Composes and/or reviews network communication alerts,<br />
disruptions, and planned outages; and provide oversight <strong>of</strong> training activities in<br />
information systems used by the Department.<br />
25% Technical Support<br />
As a high-level specialist, will perform the most complex technical support tasks,<br />
such as supporting operating systems, or data base s<strong>of</strong>tware that sustain the<br />
Department’s large-scale multi-user data bases. Provide telecommunications and<br />
data base expertise to other technical specialists and act as technical advisor to<br />
Department staff.<br />
15% System and Policy Development and Implementation<br />
Identify and understand Department processes and design appropriate technical<br />
responses to business needs. Advise the DPM II about the Department’s goal <strong>of</strong><br />
improving the use <strong>of</strong> new technologies and the <strong>of</strong>fice policy regarding the use <strong>of</strong><br />
all end-user-computing tools. Develop, implement and oversee policies for the
information help desk staff. Identify, outline, and oversee implementation <strong>of</strong> the<br />
Department’s information systems.<br />
MARGINAL FUNCTIONS:<br />
5% Purchasing<br />
Recommend procurement <strong>of</strong> hardware and s<strong>of</strong>tware needed for implementation<br />
and maintenance <strong>of</strong> new systems and <strong>of</strong>fice automation systems.<br />
5% Liaison Activities<br />
Serve as liaison for Department with other government agencies and departments<br />
concerning information systems issues and programs; serve as lead person in<br />
Department’s participation in e-government and other information systems<br />
initiatives.<br />
DESIRABLE QUALIFICATIONS:<br />
• Bachelor’s Degree or higher in computer science or a related field.<br />
• Experience directly supervising staff and resolving technical problems for an<br />
organization or entity.<br />
• The ability to work well under pressure, meet deadlines and adapt to changing<br />
priorities.<br />
• The ability to exercise a high degree <strong>of</strong> initiative.<br />
• Exceptional tact and the ability to demonstrate good independent judgment.<br />
• Excellent communication, writing and analytical skills.<br />
WORK ENVIRONMENT, PHYSICAL OR MENTAL ABILITIES:<br />
The demands described here are representative <strong>of</strong> those that must be met by the<br />
incumbent to successfully perform the essential functions <strong>of</strong> the job.<br />
• Requires dependable and good attendance.<br />
• Requires flexible working hours.<br />
• Requires working in an open <strong>of</strong>fice environment with artificial lighting.<br />
• Requires daily use <strong>of</strong> a computer, keyboard, mouse, related s<strong>of</strong>tware applications<br />
and telephone at a workstation for 7 hours per day.<br />
• Requires prolonged sitting and or standing at a workstation for 7 hours per day.<br />
• Requires ability to complete tasks that require reaching, bending, grasping, and<br />
making repetitive hand movements in the performance <strong>of</strong> daily duties.<br />
• Requires ability to effectively handle stress.<br />
Supervision Received:<br />
The SISA (Sup) will receive direction from the DPM II, may receive direction from the<br />
Deputy Director <strong>of</strong> Administrative Services.<br />
Supervision Exercised:<br />
Supervise the Information Technology Help Desk staff.
Administrative Responsibility<br />
The SISA (Sup) requires excellent communication, both verbal and written, and<br />
analytical skills; the ability to work independently; to reason logically and creatively in<br />
resolving problems; skill in dealing effectively with others; willingness and ability to<br />
accept responsibility and meet deadlines; and ability to manage multiple projects with<br />
different time frames. Additionally, must adhere to the laws, rules, policies and<br />
procedures and any directions given by all appropriate managers.<br />
Personal Contacts<br />
The SISA (Sup) has daily contact with departmental executive management and staff,<br />
and periodically has contacts with control agency representatives, and other state<br />
agencies.<br />
Actions and Consequences<br />
The SISA (Sup) is in a sensitive position involving critical departmental data assets, and<br />
the security <strong>of</strong> said assets. Failure to use good judgment in design and implementation<br />
or to ensure the timely processing <strong>of</strong> requests could result in data asset compromise.<br />
Failure to use good judgment in handling sensitive and confidential information could<br />
result in sensitive information being released to unauthorized persons and/or incorrect<br />
information used to make personnel management decisions.<br />
Job Requirements<br />
Activities required to perform the essential functions <strong>of</strong> this position include the ability to<br />
manage and supervise technical and pr<strong>of</strong>essional staff; communicate effectively,<br />
produce written correspondence, and comprehend written instructions, correspondence<br />
and manuals, and reason logically.<br />
I have read and understand the duties assigned as described above.<br />
___________________________________<br />
Signature <strong>of</strong> Incumbent<br />
______________________<br />
Date<br />
___________________________________<br />
Supervisor’s Signature<br />
_____________________<br />
Date