MEETING OF COUNCIL - Town of Cambridge

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COUNCIL MINUTES TUESDAY 27 NOVEMBER 2012 The usage of PC and mobile phones as e- Readers has decreased as they are too cumbersome compared to the iPad and Kindle, where responses have increased. The Amazon Kindle has become the e-reader of choice due its design and the vast number of titles accessible through Amazon. Unfortunately, there are constraints with each e-reader type. The Kindle can only access Amazon purchased titles. West Australian libraries have recently taken out a consortia purchase through SLWA for the Overdrive downloadable e- books. At present, only e-book readers other than Kindle can access this free service, however, this problem is approaching resolution in the United States so it to be hoped the situation will also be resolved in Australia. The Barnes and Noble Nook tablet is more expensive but has twice the storage of the Kindle. Although each device has limitations, Amazon sales for e-books are now higher than the hard cover books. Cambridge Library is considering developing an IT "petting zoo" and introductory classes to assist people to weigh up the advantages and disadvantages when choosing a device that meets their needs. The focus area also sought feedback on whether people used the DVD and music CD collections and, if so, whether they also download movies and music online. 63% responded they use these collections and 32% download movies and music online. This indicates that people are changing the way in which they access movies and CDs and is a consideration when deciding to what extent the various loan collections continue to be supported or expanded. Additional Comments Although the survey questions provided much quantitative and qualitative information, perhaps the open "Any other comments" at the end of the questionnaire provided the most insightful information of what members think of the Cambridge Library service. A list of comments is provided as Attachment 2. POLICY/STATUTORY IMPLICATIONS: There are no Policy or Statutory Implications related to this report. FINANCIAL IMPLICATIONS: The biennial survey was conducted in house with costs absorbed within the normal operating budget. STRATEGIC DIRECTION: The Cambridge Library Biennial Customer survey is consistent with the Town's 2009-2020 Strategic plan key priority areas of Delivering our Services and Capacity to Deliver. COMMUNITY CONSULTATION: In accordance with Policy number 1.2.11 the community has been consulted through the Cambridge Library Biennial Customer Survey. H:\CEO\GOV\COUNCIL MINUTES\12 MINUTES\NOVEMBER 2012\C CR.DOCX 145
COUNCIL MINUTES TUESDAY 27 NOVEMBER 2012 SUMMARY: The Cambridge Library recently conducted the Biennial Community Survey. The results indicated a high level of satisfaction by library users as well as identifying areas for improvement. The results of the survey will be used to review and develop services to ensure the Library service continues to reflect current and changing community needs. ATTACHMENTS: 1. Biennial Customer Survey - 2012. 2. Customer Comments - 2012. COUNCIL DECISION: (COMMITTEE AND ADMINISTRATION RECOMMENDATION) Moved by Cr Langer, seconded by Cr Bradley That the report relating to the 2012 Cambridge Library Biennial Community Survey be received. Carried 8/0 H:\CEO\GOV\COUNCIL MINUTES\12 MINUTES\NOVEMBER 2012\C CR.DOCX 146
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Council Minutes 27 NOVEMBER 2012
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COUNCIL MINUTES TUESDAY 27 NOVEMBER
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COUNCIL 27 NOVEMBER 2012 The projec
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COUNCIL 27 NOVEMBER 2012 10.2 FORME
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COUNCIL 27 NOVEMBER 2012 COMMUNITY
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COUNCIL 27 NOVEMBER 2012 11. URGENT
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MEETING OF COUNCIL - Town of Cambridge

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