MEETING OF COUNCIL - Town of Cambridge

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COUNCIL MINUTES TUESDAY 27 NOVEMBER 2012 120 Why do you visit the library 100 80 60 40 20 2006 2008 2010 2012 0 Borrowing material Social environment Study/home work/researc h Reading in the library Ills Internet/Wir eless network Storytime Holiday activities Pleasant environment Guest speakers Local studies 2006 93 9 18 23 17 5 19 6 4 20 11 2 2008 90 6 18 22 23 6 23 6 6 26 12 2 2010 91 9 19 30 27 25 6 7 32 13 1 1 2012 98 5 13 18 25 13 7 7 7 25 9 2 Not stated H:\CEO\GOV\COUNCIL MINUTES\12 MINUTES\NOVEMBER 2012\C CR.DOCX 141
COUNCIL MINUTES TUESDAY 27 NOVEMBER 2012 More than one response could be given to the question “Why do you visit the library” as people often use several services during the one visit. The borrowing of library materials (98%) not only remains the main reason for visiting the library but has increased by 7% since the last survey. This demonstrates the traditional role is still the most important aspect to library users. It is always difficult to draw conclusions from this question as it depends on the interests of the respondents, which are unknown. For example, 82 percent of respondents are over the age of 40 years so less likely to be interested in story time. Story time responses were low, however, this programme is very well attended with 3294 children and parents attending in 2011/12. Similarly, 395 people attended monthly guest speaker programmes. Study/homework and research responses also have decreased yet visual observation reflects the pre examination high school WACE peak period is now commencing 3 months earlier than in previous years and every study space in the library is occupied. The public PCs are also in heavy demand. 90% of people reported that they often use Floreat Forum shopping centre services when visiting the library. This feedback has been forwarded to Floreat Forum Centre Management for information. Opening Hours Satisfaction with library opening hours 100 90 80 70 60 50 40 30 20 10 0 2006 2008 2010 2012 yes 81 82 90 88 no 19 18 10 12 yes no The Cambridge Library opened in July 2002 with amended opening hours as follows:- • Monday - Thursday 9.00am - 7.00pm • Friday - Saturday 9.00am - 5.00pm • Sunday – Closed Customer satisfaction with the opening hours, established when Cambridge Library opened, was first reviewed in a separate report (Item CCS06.117 Cambridge Library Review of Opening Hours) when it was decided to maintain existing hours. Ongoing satisfaction with opening hours continues to be monitored as part of the biennial customer survey. 88% of those that responded to this question in the 2012 survey were satisfied with the current opening hours. Of the 12% who indicated they were not happy with the opening hours, most wanted some Sunday opening hours. This reflects the introduction of retail Sunday trading. It is anticipated the demand for Sunday trading will increase over the next H:\CEO\GOV\COUNCIL MINUTES\12 MINUTES\NOVEMBER 2012\C CR.DOCX 142
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Council Minutes 27 NOVEMBER 2012
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COUNCIL MINUTES TUESDAY 27 NOVEMBER
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COUNCIL 27 NOVEMBER 2012 The projec
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COUNCIL 27 NOVEMBER 2012 10.2 FORME
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COUNCIL 27 NOVEMBER 2012 COMMUNITY
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COUNCIL 27 NOVEMBER 2012 11. URGENT
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MEETING OF COUNCIL - Town of Cambridge

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