Gladstone Residential found a house! - Quetools

SOUTHERN REGION
PREPARING FOR THE FUTURE IN
HOUSING TENANCY MANAGEMENT
At the start of this year our Housing Team comprised of one full time Housing Coordinator,
Val Radloff and one Housing Administrator, Carol Lattimer (30 hrs a week).
In mid January Carol‟s role became full time to support our 60 tenants with their
administrative needs. And what a marvellous job Carol does, not only with administration
but also with Responsive and Planned Property Maintenance.
Early in March we welcomed Maree Stebbings to our Team as Tenant Liaison Officer (20
hrs a week). Maree‟s role is to offer one on one support to our tenants through education,
information sharing, referrals and encouragement throughout their tenancy. The level of
support offered varies because every one of our tenants is individual and unique and have
different needs.
The Liaison Officer role is new and we are still researching and developing the processes
and service delivery framework. Maree has also undertaken Case Management training to
gain skills which will help her develop positive relationships with our tenants.
Maree is doing such a great job that we have increased her role to 30 hrs a week!
During the next couple of months we will be putting the final touches to the Tenant Manager
job description and will start to recruit someone to fill this role which will “complete” our
Housing Team.
Then we will look at moving our Team from our individual offices to one combined area at
the Gladstone Centre so we can work closer, together and achieve the best possible
lifestyle and housing outcomes for members of our community.
Stay tuned for more updates about the growing Gladstone Housing Team!
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