THE IPSWICH HOSPITAL NHS TRUST

Present:
Apologies:
Sarah Higson
Julie Sadler
Jan Asker
Jo Moore
Helen Addison
Hazel Byford
Caroline Driver
Kathy Clemence
Sandra Hack
Crys Rapley
Tony Godden
Pam Evans
THE IPSWICH HOSPITAL NHS TRUST
Patient Experience Group
Notes of the meeting held on 4 March 2010
Patient Experience & Membership Manager (chairing)
Head of Patient Experience & Adult Safeguarding
CST, Emergency Department
Ward Clerk, Debenham
Ward Matron, Grundisburgh Ward
Press Office
Head Matron, Emergency Medicine
Deputy Director of Nursing & Quality
HCA, Critical Care Unit
Patient Representative
Patient Representative
Notes
Gwen Collins, Berni Arnold, Tracey Bray, Anna Cooper, Karen Wolfe, June
Klaschka, Carrie Wright, Viv Dobrucki, Sandra Gillingham
In attendance:
Karin King – Framlingham/Bramford, Carolyn McAskill - PAU
No. Agenda Item Action
1 Welcome and Apologies
Welcome, introductions and apologies. Sarah is chairing today’s
meeting.
2 Minutes from last meeting/Matters Arising (4 February 2010)
Update to item on Single Sex posters – Kathy confirmed that these
will be going into the corporate notice boards within the next week. The
minutes will be amended accordingly.
These were then accepted as a true record of the meeting.
Matters Arising:
At the February meeting Tony had questioned as to why hot, light
meals could not be provided outside of set meal times. Martin Scannell
had responded (noted in February minutes), but since this meeting an
email from Hazel Byford had been sent out to all PEG members
informing them of a submission made to Charitable Funds (copy of text
below).
A submission has been made to Charitable Funds after concern
was expressed that a small group of visitors to seriously ill
patients (children with cancer, parents of babies being cared for
in the neo-natal unit, and relatives of people being cared for in
critical care) who stay overnight and during weekends, no longer
have access to hot food (other than from a vending machine).
Nursing staff feel that in critical care, oncology, paediatrics, for
parents and close relatives of seriously ill patients, that a supply
of good quality ready meals (which include a range of culturally
sensitive options) and which can easily be heated in a

microwave, should be available for late evenings and weekends.
All of these areas have their own freezer and microwave. The
suggestion is that relatives should use disposable plates and
cutlery. It must be stressed that it would be used for emergency
situations rather than being available and always at the matron’s
discretion. It is suggested that a volunteer works with the matron
in each area to ensure that the meals are re-stocked regularly
and carries out other necessary checks.
The members of the Charitable Trust Fund and Sponsorship
Committee have been asked to consider whether they would be
able to support funding the cost of the ready meals (all other
equipment needed is already in place). A three-month pilot is
suggested for us to be able to assess the need and the costs
involved.
This submission will be going to Charitable Funds on 17 March 2010.
Members feel that there may be some issues around this submission
and discussions took place.
• As this is outside of the OCS contract, the supply of this food
will not be covered by the OCS indemnity
• It was suggested that if funding is granted and the food is
purchased from OCS would this solve the problem
• There were concerns around re-heating externally bought
ready meals
Hazel agreed to check on these concerns and feed back. This item will
remain on PEG’s agenda.
Corporate board in Endoscopy – this has been actioned by Sarah
but she agreed to send a follow-up email.
Pam has been unable to rearrange Jo Jackson’s ward reporting. A
reminder email will be sent to Jo, copying in head matron.
3 ‘Patient Experience’ Rolling Action Plans
Hazel
Sarah
Pam
Karin King – Framlingham/Bramford
Copy of Karin’s prepared patient experience report attached for
information.
Kathy asked how many patients on average are on the ward at one
time Karin said that over the past six months there have been 9, at
the moment there are 4.
Julie and Sarah commented that it is nice to hear that the ward have a
continuous rolling action plan – congratulations - excellent work.
Carolyn McAskill – PAU
Copy of Carolyn’s prepared patient experience report attached for
information.
Thanks given to Carolyn for a very thorough report.
4 PIE presentation – Mary Unsworth, Project Lead
Presentation given by Mary.

Additional information given:
• Kaizen – ‘change for the better’
• The focus is not entirely on financial benefits although in some
instances there have been significant savings
• Project in Oral Surgery running from October 2009 – January
2010
• Roll out Programme January 2010 – March 2010 in
Ophthalmology, Central Outpatients and ENT
• Tony asked for the costing of the one-line notice board now
used in the reception area. The one used as part of the PIE
project was £70.
Crys commented that it is so welcoming and pleasing to hear the
results from this successful programme. If anyone would like a copy of
the handouts please let Pam know.
5 National Inpatient Survey Results (for information only)
Sarah handed out copies of this for information only. This report
contained initial results from the National Inpatient Survey 2009. The
survey was conducted with patients who had an inpatient stay during
July 2009. The full report where we are reported nationally against
other trusts will be available in May/June 2010. If anyone would like to
see a copy of the full report one published, please let Sarah or Pam
know.
6 Any news to Communications Team (standing item)
Hazel gave the following updates:
• The press office are preparing a press release on single sex
accommodation to include a photo taken on Grundisburgh
• There have been high numbers of ‘good experience’ stories
received with many fundraising offers from members of the
public. The press office are hoping to report further on these in
the next Discover magazine
• Tim Lockington, Consultant in Elderly Services speaking about
complex care on the local radio
7 Any Other Business
The Patient Experience Team is holding a ‘Dignity in Care’ day on
Monday 19 April. The event will be held in the Lecture Theatre,
Postgraduate Centre from 12 – 4pm. If anyone is available to come
along to offer their support, please let Sarah or Pam know.
Funding has been given for the new Hospital Information Centre which
will be situated at the south end of the hospital in the old Stock Shop.
The Hospital Advice and Complaints Team will staff the centre along
with help from volunteers. Members will be kept updated on progress.
Work is due to start on a community garden at the back of
Grundisburgh/Haughley wards.
8 Next meeting
Thursday 1 April 2010 – 1600-1700, Directors Seminar Room.
Signed: …………………………………………
Date: ……………………………………………