Measuring Impact - Nicva

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Impact assessment involving users 39 Methodology 6.2 A three-stage plan was developed as the framework for the study. Three members of the refugee community were trained to act as research assistants. These were either ex-service users of EMEC or had some personal experience of the recent arrivals community. 12 The three principal components of our approach are identified in the following sections. 6.2.1 Stage one: Understanding the organisation and its context A key issue for many voluntary and community organisations is that the environment within which they operate is suboptimal (for example, providing services where market failure has occurred). So, identification of the operating context is key to understanding how the organisation makes a difference. It makes sense then, to begin with a mapping exercise to identify the context in which the organisation operates and the other organisations and stakeholders involved. This mapping exercise is based on consultation with key stakeholders, including project workers, partner organisations and other service providers. A ‘snowball’ approach was used to identify these stakeholders, starting from an initial set of contacts provided by EMEC and other Scottish Council for Voluntary Organisations (SCVO) contacts. Preliminary face-to-face interviews were then carried out up to one level beyond the initial contacts, i.e. initial stakeholders plus a selection of stakeholders identified by them. The research co-ordinator conducted interviews with ten project co-ordinators from voluntary organisations identified on the stakeholder map, five counselling and managerial staff from EMEC and an associated project. At each interview the developing network map was shown to the interviewees for comment and amendment. The size, proximity and direction of relationships, as represented by arrows, were subjective and based on stakeholders’ perceptions of the nature of the relationships and the interrelation between activities. Contextual information from the other stages also informs this mapping exercise. A comparison between these stakeholders’ perspectives helps to map the organisation and its web of relations and partners. Figure 6.1 (overleaf) shows the system map as developed during the project. It shows the wider system in which the organisation is situated, and is based upon organisational networks. The diagram illustrates that voluntary and community sector organisations like EMEC are involved in a range of partnerships with public, private and academic sectors as well as joint initiatives with other voluntary organisations. This kind of mutually inclusive activity appears to be mediated by a series of networks (white circles in Figure 6.1) and joint-partnership projects (grey circles). Interviews with the service providers pointed to an extensive system of client referrals between the voluntary organisations on the map. The model suggests a distinct role, whereby voluntary organisations such as EMEC appear to fill in gaps in service provision rather than trying to compete with each other. 12 See Tomlins et al, for study using ethnic minority research assistants.
40 Measuring Impact – Case-studies of impact assessment 10 Asylum Seekers Networks Senior Officers' Liaison Group Scottish Executive Stowe College (IT) Anniesland College (English) South Clyde University (NHS Training) Classes University of Glasgow - Centre for Drug Misuse Drug Misuse Report Health Action Project SCVO Scottish Refugee Integration Forum BEMIS Positive Action in Housing Strathclyde Police Glasgow City Council Path Project Govan Initiative SIP Atlas Project EMEC Glasgow Works Project Scottish Enterprise Glasgow Employment Service Scottish Enterprise National NFIP West End Napier Hall St Centre Saint Pollock Shields University of Stirling Applied Social Science Glasgow North Ltd Meridian Govan Housing Assoc. West of Scotland Refugee Forum EMRC North Glasgow Asylum Seekers Network Rosemount Lifelong Learning Centre GARA Thematic SIP Glasgow Alliance SIP Glasgow North SIP Glasgow Language Schools Asylum Seekers Area Profile Report NCH San Jai Project NOP Healthy City Partnership Taleem Trust Refugee Action Group GCVS One Plus Maryhill CAB Citizens Advice Scotland Pollock CAB Greater Glasgow Health Board Scottish Refugee Council Healthy Living Centre KEY Academic Organisation Voluntary Organisation Public Sector Organisation Activities Network or Forum Partnership Project Figure 6.1 – Organisational system map
Page 1 and 2: Measuring Case-studies of impact as
Page 3 and 4: Acknowledgements NCVO - Susan Wainw
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Page 8 and 9: Introduction 7 Introduction: impact
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Page 12 and 13: Tools for impact assessment 11 Tool
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Measuring Impact - Nicva

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