<strong>Measuring</strong> Case-studies of impact assessment in small and medium-sized voluntary organisations The UK Voluntary Sector Research Group Bryan Collis,WCVA Marion Lacey, SCVO Siobhan O'Hagan, NICVA Ruchir Shah, SCVO Susan Wainwright, NCVO Karl Wilding, NCVO May 2003
Acknowledgements NCVO – Susan Wainwright and Karl Wilding would like to thank the staff at Leaside Regeneration Ltd, Lea Rivers Trust, Action for Employment, London Borough of Tower Hamlets, London Development Agency, Docklands Light Railway, British Trust for Conservation Volunteers, Stratford Development Partnership, British Waterways, and St Saviours School, as well as staff and volunteers involved in the Lansbury Festival and the Racial Tolerance youth project, and residents from the Poplar and Leaside area. Additional thanks go to Jayne Blackborow (NCVO), Les Hems (Institute for Philanthropy), Pauline Jas (Institute of Local Government Studies),Veronique Jochum (NCVO) and Andrew Passey (Office for National Statistics). NICVA – Siobhan O'Hagan would like to thank all the staff at Ardoyne Focus Group.Thanks also to all those groups from within Ardoyne and surrounding areas and other stakeholders who took part in the interviews.Thanks to Professor David Bustard, Head of School of Computing and Information Engineering, University of Ulster, for his help with Soft Systems Methodology. Thanks also go to Gordon McCullough (NICVA) for his valuable assistance. SCVO – Ruchir Shah and Marion Lacey would like to thank the staff, volunteers and service users of the Ethnic Minority Enterprise Centre in Glasgow, Meridian Black and Ethnic Minority Women's project, San Jai Project and Positive Action in Housing.Thanks also go to the numerous individuals from other organisations and agencies in Glasgow who have provided advice and information. Special thanks go to the research assistants,Tahir Munj, Nira Bhardwaj and Lily Ho for their valuable contribution.Additional thanks go to Ilse Mackinnon in the research team at SCVO. WCVA – Bryan Collis would like to thank Lynda Garfield and Cliff Nelson (former members of staff at WCVA) for their involvement in this study, as well as Steve Boyce and Bethan Lewis for their work collecting the data.Thanks also go to the 161 organisations that took the time to be involved in the study. Special thanks also go to our editor, Ali Worthy.