Connect - Schneider Electric
Connect - Schneider Electric
Connect - Schneider Electric
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1 DESCRIPTION OF THE GROUP, AND ITS STRATEGY, MARKETS AND BUSINESSES<br />
LEADER IN AN INDUSTRY OF THE FUTURE<br />
angular speed sensors and in position and pressure sensors for the<br />
automobile, aeronautics and manufacturing industries.<br />
The Industry business accompanies its customers’ development:<br />
development of economic and industrial activity in the new<br />
economies, optimisation of industrial processes, costs and<br />
environmental impact worldwide.<br />
The IT business<br />
Number 1 worldwide in critical power and cooling<br />
services<br />
A growing number of industries – notably those involved in<br />
information technology and fi nance – require a reliable energy<br />
supply and impeccable quality at all times.<br />
A combination of the products of American Power Conversion<br />
(APC) and of MGE UPS Systems has allowed <strong>Schneider</strong> <strong>Electric</strong><br />
to become the world leader in this market. The Group maintains it<br />
leadership by offering a full and competitive portfolio of products,<br />
solutions and services, worldwide geographic coverage and<br />
distribution channels, and of course, by its permanent commitment<br />
to innovation.<br />
2.4 Proximity to each of our markets<br />
<strong>Schneider</strong> <strong>Electric</strong> chose to increase its access to different markets<br />
and a large portion of its sales is made through intermediaries<br />
such as distributors, systems integrators, installers and purchasing<br />
advisors, who all bring their own added value and know-how.<br />
Excellent relationships and customer<br />
satisfaction are key priorities<br />
Customer satisfaction is an integral part of <strong>Schneider</strong> <strong>Electric</strong>’s<br />
growth strategy. Every contact with <strong>Schneider</strong> <strong>Electric</strong> should be a<br />
positive experience that makes all customers, no matter who they<br />
are or where they are located, feel , understood and satisfi ed. This<br />
commitment is an important differentiating factor, and customer<br />
satisfaction surveys are regularly carried out in all countries in<br />
which the Group operates, and employees attend related training<br />
programs.<br />
Customers also have access to online diagnostics and support<br />
services, an e-catalogue, downloadable software and online<br />
information and training.<br />
Distributors: a daily partnership<br />
Distributors account for approximatly 50% of the Group’s total<br />
revenue s through an extensive network in 190 countries all over<br />
the world.<br />
24 2011 REGISTRATION DOCUMENT SCHNEIDER ELECTRIC<br />
The IT business benefi ts from the growing digitalisation of data,<br />
its continual increase in volume and the ever-increasing speed of<br />
dissemination.<br />
The Buildings business<br />
Number 4 worldwide in building automation<br />
and video security systems<br />
In the last few years <strong>Schneider</strong> <strong>Electric</strong> has become one of the<br />
world’s leading players in technical building management.<br />
The Group offers a comprehensive, innovative range of automation<br />
solutions backed by design and supervision software to manage<br />
building utilities, based on open and integrated systems.<br />
These solutions make it possible to reduce energy consumption,<br />
optimise installations, modernise them cost effectively, and reduce<br />
maintenance costs. They also enhance comfort and security, an<br />
area in which the Group has continually strengthened its activities<br />
since the acquisition in 2007 of Pelco, a worldwide leader in the<br />
design, development and manufacture of video security systems.<br />
Growth in this business is linked to the expansion of urban and<br />
industrial areas, the need to renovate buildings, compliance with<br />
new energy regulations and implementation of new building<br />
energy standards, the development of energy effi ciency and the<br />
improvement of operating cost control.<br />
<strong>Schneider</strong> <strong>Electric</strong> works with many different types of distributor:<br />
local distributors, wholesalers and non-specialised professional<br />
distributors, large international groups such as Rexel, Sonepar,<br />
Graybar and Grainger, IT specialists such as Tech Data and<br />
Ingram Micro in the United States. In the residential renovation<br />
sector, <strong>Schneider</strong> <strong>Electric</strong> also sells products through large home<br />
improvement chains such as Home Depot and Lowes in the US,<br />
Kingfi sher in the UK and Saint Gobain Distribution in France. In<br />
addition, the Group uses specialist distribution channels for highly<br />
technical products such as automation solutions and industrial<br />
software, as well as for Pelco-brand access control and security<br />
products.<br />
<strong>Schneider</strong> <strong>Electric</strong> assists its distributors in advising their customers<br />
and helping them to benefi t from technical innovations. To maintain<br />
a high performance network, the Group works hand in hand with<br />
distributors on supply chain issues, technical training and marketing.<br />
Internet tools now occupy a dominant position for sales, and above<br />
all, up-to-date information. Through the eShop, distributors can link<br />
<strong>Schneider</strong> <strong>Electric</strong>’s product database to their e-commerce sites so<br />
that customers have reliable 24/7 access to information. As part of a<br />
programme to develop energy effi ciency solutions with distributors,<br />
the Group has published a catalogue of energy effi ciency solutions<br />
that suit the needs of different markets and customer segments.
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