complaints leaflet - Newcastle City Council

Cut this page out and send it to:
Complaints Manager
Customer Relations Team
Adult Services Directorate
Newcastle City Council
FREEPOST NEA5336
Newcastle Upon Tyne
NE1 1BR
You don’t need a stamp.
We will keep your information on our database
and use it only to check statistical purposes
only. We will not share your information with
other people.
Making a complaint to
Adult Services
Since April 2008 we have been using a new and simpler way of
dealing with your complaints.This leaflet tells you how you can
complain about our services and how we will try to put things right if
they go wrong.
Making a complaint will not affect your right to receive our
services.
If you are unhappy about a service we provide, or the care we have
arranged for you, you should contact:
Customer Relations Team
Newcastle City Council
Adult Services Directorate
FREEPOST NEA5336
Newcastle Upon Tyne
NE1 1BR.
Phone: 0191 211 6340
Fax: 0191 211 4955
E-mail: adultservices.customer@newcastle.gov.uk
Website: www.newcastle.gov.uk
You can complain in person, by phone, letter, textphone, fax, or
e-mail. You can also use the form at the back of this leaflet and send
it to us for free.
✂
1