STAR ALLIANCE BOOKING CLASS ALIGNMENT - Air Canada
STAR ALLIANCE BOOKING CLASS ALIGNMENT - Air Canada STAR ALLIANCE BOOKING CLASS ALIGNMENT - Air Canada
Q and A 1. Will all classes be rebooked? No, only the following classes will be rebooked: - On September 4, for travel on/after September 7, R class will be rebooked to: � H class to/from Asia � P to/from Sydney � K within Canada, between Canada – U.S., including Hawaii - On September 15, for travel on/after September 18, I class will be rebooked to R - On October 29, for travel on/after October 29, M and U rebooked to Y 2. What happens when a booking class is changed before the ticket is issued? There is no change to the GDS fare guarantee. It applies only to ticketed PNRs. Although booking classes are being realigned, the fares are not changing. If the PNR no longer quotes the original fare as booked, use your GDS ‘best buy’ transaction to rebook the equivalent fare in the new booking class. 3. What happens to my clients booked in A class (Tango Plus)? Your clients will not be rebooked and tickets issued using A class on, or prior to October 29 will be honoured. As per normal change procedures, for any changes once A class is removed from Tango Plus, please use the best available fare. 4. With rebooked PNRs, will my clients’ seat selection protected? Yes, there is no change to your client’s seat selection. 5. Will I have to re-issue my clients’ tickets? No. Your bookings will be automatically rebooked by Air Canada. You will receive an SSR to advise you that the booking class was changed, and that the ticket does not have to be reissued. Example : - SSR OTHS BOOKING CLASS CHANGE REISSUE NOT REQUIRED - SSR CKIN INVOL CHG-ACCEPT TKT - Remark: CUSTOMER REPROTECTION DUE TO FARE CLASS/CATEGORY CHANGES REBOOKED FROM R TO H CLASS 6. Will Air Canada take over the PNR? No, affected PNRs will remain under your agency control. Revised September 21, 2009
7. Since I don’t have to re-issue my clients’ tickets, do I have to action my queues? Air Canada strongly recommends that you action your queues in order to keep your PNRs in sync with the Air Canada file. 8. Is there a shortcut transaction to update each PNR impacted by a booking class change? Yes, shortcut entries are: Sabre: HKALL Apollo: .IHK Worldspan: HKALL Amadeus: ETK 9. Will the booking classes for reduced-rate travel change? Yes. Bookings made effective October 29, for travel in Economy Class must be as follows: • AD75/50 ⎯ Domestic discount permitted off a Y fare » book B class ⎯ Transborder/International discount permitted off Y and B fares » book B class • L Escapes, changed to S Escapes » Book S class For Executive Class/Executive First, the applicable booking class remains Z class. 10. Will there be a change to Aeroplan Redemption booking classes? Aeroplan redemption classes will change, mid-October, as follows: - Economy : W to X - Executive : D to I 11. Will there be a change with Top Tier and Air Canada Upgrade Certificates? Upgrade Certificates restricted to Latitude (Y, M, U) will be accepted from Y, M, U, and B class. 12. Are Tango Plus and Latitude Flight Passes impacted ? Flight credit bookings will be subject to availability of: - M booking class for the Tango Plus option - B booking class for the Latitude option Revised September 21, 2009
Q and A<br />
1. Will all classes be rebooked?<br />
No, only the following classes will be rebooked:<br />
- On September 4, for travel on/after September 7, R class will be rebooked to:<br />
� H class to/from Asia<br />
� P to/from Sydney<br />
� K within <strong>Canada</strong>, between <strong>Canada</strong> – U.S., including Hawaii<br />
- On September 15, for travel on/after September 18, I class will be rebooked to R<br />
- On October 29, for travel on/after October 29, M and U rebooked to Y<br />
2. What happens when a booking class is changed before the ticket is issued?<br />
There is no change to the GDS fare guarantee. It applies only to ticketed PNRs.<br />
Although booking classes are being realigned, the fares are not changing. If the PNR no longer<br />
quotes the original fare as booked, use your GDS ‘best buy’ transaction to rebook the equivalent<br />
fare in the new booking class.<br />
3. What happens to my clients booked in A class (Tango Plus)?<br />
Your clients will not be rebooked and tickets issued using A class on, or prior to October 29 will be<br />
honoured.<br />
As per normal change procedures, for any changes once A class is removed from Tango Plus,<br />
please use the best available fare.<br />
4. With rebooked PNRs, will my clients’ seat selection protected?<br />
Yes, there is no change to your client’s seat selection.<br />
5. Will I have to re-issue my clients’ tickets?<br />
No. Your bookings will be automatically rebooked by <strong>Air</strong> <strong>Canada</strong>. You will receive an SSR to<br />
advise you that the booking class was changed, and that the ticket does not have to be reissued.<br />
Example :<br />
- SSR OTHS <strong>BOOKING</strong> <strong>CLASS</strong> CHANGE REISSUE NOT REQUIRED<br />
- SSR CKIN INVOL CHG-ACCEPT TKT<br />
- Remark: CUSTOMER REPROTECTION DUE TO FARE <strong>CLASS</strong>/CATEGORY CHANGES REBOOKED<br />
FROM R TO H <strong>CLASS</strong><br />
6. Will <strong>Air</strong> <strong>Canada</strong> take over the PNR?<br />
No, affected PNRs will remain under your agency control.<br />
Revised September 21, 2009
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