STAR ALLIANCE BOOKING CLASS ALIGNMENT - Air Canada
STAR ALLIANCE BOOKING CLASS ALIGNMENT - Air Canada
STAR ALLIANCE BOOKING CLASS ALIGNMENT - Air Canada
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September 4, 2009<br />
<strong>STAR</strong> <strong>ALLIANCE</strong> <strong>BOOKING</strong> <strong>CLASS</strong> <strong>ALIGNMENT</strong><br />
<strong>Air</strong> <strong>Canada</strong> is in the process of aligning its booking class structure with Star Alliance carriers.<br />
Implementation will be phases, and completed by October 29, 2009.<br />
When rebooking is required, <strong>Air</strong> <strong>Canada</strong> will rebook GDS PNRs and revalidate your clients’ tickets.<br />
You don’t have to reissue any tickets. An SSR to that effect will be entered in the PNR of any<br />
bookings impacted by these class changes.<br />
IMPLEMENTATION PHASES<br />
SEPTEMBER 4<br />
Existing R class segments, for travel on/after September 7, will be rebooked as follows:<br />
Within North America: R class rebooked to K class<br />
To/from Asia: R class rebooked to H class<br />
To/from Sydney: R class rebooked to P class<br />
SEPTEMBER 15<br />
Existing I class segments, for travel on/after September 18, will be rebooked to R class, as R will<br />
become the new upgrade class for Top Tier Upgrade Certificates, and <strong>Air</strong> <strong>Canada</strong> Upgrade<br />
Certificates.<br />
OCTOBER 29<br />
Final changes will be made, for travel effective October 29:<br />
B class: Transferred to Latitude. Existing B class PNRs will not be rebooked<br />
M and U class: Transferred to Tango Plus. Existing M and U PNRs will be rebooked to Y<br />
W class: Transferred to Tango Plus<br />
A class: Eliminated from Economy Class. Existing A class PNRs will not be<br />
rebooked<br />
L Escapes: Booking class will change to ‘S’. Existing L class PNRs will not be<br />
rebooked<br />
Revised September 21, 2009
Q and A<br />
1. Will all classes be rebooked?<br />
No, only the following classes will be rebooked:<br />
- On September 4, for travel on/after September 7, R class will be rebooked to:<br />
� H class to/from Asia<br />
� P to/from Sydney<br />
� K within <strong>Canada</strong>, between <strong>Canada</strong> – U.S., including Hawaii<br />
- On September 15, for travel on/after September 18, I class will be rebooked to R<br />
- On October 29, for travel on/after October 29, M and U rebooked to Y<br />
2. What happens when a booking class is changed before the ticket is issued?<br />
There is no change to the GDS fare guarantee. It applies only to ticketed PNRs.<br />
Although booking classes are being realigned, the fares are not changing. If the PNR no longer<br />
quotes the original fare as booked, use your GDS ‘best buy’ transaction to rebook the equivalent<br />
fare in the new booking class.<br />
3. What happens to my clients booked in A class (Tango Plus)?<br />
Your clients will not be rebooked and tickets issued using A class on, or prior to October 29 will be<br />
honoured.<br />
As per normal change procedures, for any changes once A class is removed from Tango Plus,<br />
please use the best available fare.<br />
4. With rebooked PNRs, will my clients’ seat selection protected?<br />
Yes, there is no change to your client’s seat selection.<br />
5. Will I have to re-issue my clients’ tickets?<br />
No. Your bookings will be automatically rebooked by <strong>Air</strong> <strong>Canada</strong>. You will receive an SSR to<br />
advise you that the booking class was changed, and that the ticket does not have to be reissued.<br />
Example :<br />
- SSR OTHS <strong>BOOKING</strong> <strong>CLASS</strong> CHANGE REISSUE NOT REQUIRED<br />
- SSR CKIN INVOL CHG-ACCEPT TKT<br />
- Remark: CUSTOMER REPROTECTION DUE TO FARE <strong>CLASS</strong>/CATEGORY CHANGES REBOOKED<br />
FROM R TO H <strong>CLASS</strong><br />
6. Will <strong>Air</strong> <strong>Canada</strong> take over the PNR?<br />
No, affected PNRs will remain under your agency control.<br />
Revised September 21, 2009
7. Since I don’t have to re-issue my clients’ tickets, do I have to action my queues?<br />
<strong>Air</strong> <strong>Canada</strong> strongly recommends that you action your queues in order to keep your PNRs in sync<br />
with the <strong>Air</strong> <strong>Canada</strong> file.<br />
8. Is there a shortcut transaction to update each PNR impacted by a booking class change?<br />
Yes, shortcut entries are:<br />
Sabre: HKALL Apollo: .IHK Worldspan: HKALL Amadeus: ETK<br />
9. Will the booking classes for reduced-rate travel change?<br />
Yes. Bookings made effective October 29, for travel in Economy Class must be as follows:<br />
• AD75/50 ⎯ Domestic discount permitted off a Y fare » book B class<br />
⎯ Transborder/International discount permitted off Y and B fares » book B class<br />
• L Escapes, changed to S Escapes » Book S class<br />
For Executive Class/Executive First, the applicable booking class remains Z class.<br />
10. Will there be a change to Aeroplan Redemption booking classes?<br />
Aeroplan redemption classes will change, mid-October, as follows:<br />
- Economy : W to X<br />
- Executive : D to I<br />
11. Will there be a change with Top Tier and <strong>Air</strong> <strong>Canada</strong> Upgrade Certificates?<br />
Upgrade Certificates restricted to Latitude (Y, M, U) will be accepted from Y, M, U, and B class.<br />
12. Are Tango Plus and Latitude Flight Passes impacted ?<br />
Flight credit bookings will be subject to availability of:<br />
- M booking class for the Tango Plus option<br />
- B booking class for the Latitude option<br />
Revised September 21, 2009