Supplemental Agenda Items - FGUA

John Andrews, Chair of Committee for Better Water Now, a citizen
initiative started to improve water quality under the previous utility
owner
As a very satisfied FGUA/U.S. Water customer, I want to express my appreciation for
your outstanding management of our water utility – FGUA/Pasco Systems.
You provide an example of what a great water utility can offer all of its customers. Your
company’s responsiveness has exceeded our expectations.
I know that members of our Committee for Better Water Now welcome your personal
expertise, dedication and openness. And we are impressed with the knowledge and
involvement of your key employees, who keep us well informed about plans, current
activities and progress.
For nearly 15 years, Aloha Utilities customers in the Seven Springs service area
complained about Aloha’s black, smelly water and very poor customer service. Aloha
refused to cooperate or improve the water, and often took legal actions to avoid
system improvements.
Finally, success was achieved when Pasco County commissioners voted to join the
FGUA. The FGUA purchased Aloha Utilities in February 2009, and U.S. Water became
the facilities manager.
You and your employees are doing an outstanding job of operating these facilities,
performing repairs, implementing system upgrades, and improving customer service.
During monthly meetings, the FGUA/U.S. Water team provides CBWN members
excellent status information as system upgrades continue. And the FGUA newsletter,
website and public meetings keep customers informed about progress.
We look forward to the completion of major infrastructure upgrades by August 2011,
and turn-on of the Pasco County utilities interface. We will celebrate the arrival of even
better processed water that we so rightfully deserve.
Thank you for your professionalism, expertise, dedication and commitment to the
customers. We especially appreciate your attendance at many of our monthly FGUA-
CBWN meetings.
Team Proposal Florida Governmental Utility Authority
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