Arizona Attorney General Terry Goddard 2006 Annual Report

Consumer Complaints
More than 25,000
Complaints Filed
The Attorney General’s Consumer
Information & Complaints (CIC)
Unit received 25,124 consumer
complaints in fiscal year 2006. For
the fourth consecutive year, car
sales and repair services ranked
as the No. 1 complaint filed.
Each complaint is reviewed by a
CIC staff member. Many
complaints result in enforcement
actions against companies or
merchants under the Arizona
Consumer Fraud Act. The Office
is prohibited by law, however,
from giving individual consumers
legal advice.
Consumer fraud, as defined by
Arizona law, is any deception,
false statement, false pretense,
false promise or misrepresentation
made by a seller or advertiser.
Persons who believe they have
been victims of consumer fraud
Auto sales & repairs
Telemarketing, spam
Misc. services (ambulance services,
florists, party rentals, taxis, telegrams…)
Business opportunities
(work at home/own your own business)
Credit services
Collection services
Phone Services
Internet auctions
Prize Notification
Advertising
0 500
1000 1500 2000 2500 3000
should first contact the company
in writing and request the relief
thought to be appropriate.
Consumers can file an online
complaint with this Office by
Complaints and Inquiries Fiscal Year 06 (July 1, 2005-June 30, 2006)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
visiting www.azag.gov or by
calling 602-542-5763 in Phoenix,
520-628-6504 in Tucson, or
1-800-352-8431 outside the
two metro areas.
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