Job Shadow Participant Information - St. Anthony's Medical Center

More documents

Recommendations

Info

Patient Needs Privacy Every patient has the right, within the law, to every consideration of personal privacy, including reasonable visual and auditory privacy, with respect to his/her medical care. The patient has the right to ask that information about his/her presence at St. Anthony's Medical Center not be made available through our information services. Confidentiality The patient has the right, within the law, to expect that all communications and records (electronic as well as written) pertaining to his/her medical and nursing care be confidentially treated and read only by individuals directly involved in his/her treatment or the monitoring of its quality. The patient has the right to expect that these records are only read by other individuals upon his/her written authorization of that of his/her legally authorized representative. All patient information is confidential. Problems and confidences of patients, and also of coworkers, should never be mentioned to anyone who does not have a professional right or need to be told. Gossip about patients, staff members or about the medical center itself, in addition to being unethical, could result in serious consequences ranging from unpleasantness to court action. There may be occasions when it would become your duty to report a matter of this nature to someone in authority, for the sake of someone’s well-being or safety. Report the information to your immediate supervisor. Communications in a Medical Center 1. Never discuss patient information in the cafeteria, on elevators or in public. 2. Upon meeting a person, introduce yourself. Tell the patient who you are and why you are there. 3. Call the patient by name, but do not use the person’s first name unless requested to do so. If you don’t know the person’s name, you should ask. 4. SMILE! Smiles convey reassurance, friendship, concern, trust, and humor. 5. Look at the person you are talking to. Good eye contact is important in building human relationships. 6. Good posture tells people that you are alert and ready to help. 7. Remember the words that convey courtesy and respect: “Please.” “Thank you.” “May I” 8. Understand the impact of body language, facial expressions, and tone of voice, all of which make a big difference in effective communication. 9. Speak clearly and present ideas in a way, which is easily understood. 10. BE AN ACTIVE LISTENER! Give your undivided attention to the person and don’t interrupt them. Don’t rush. Show your interest. 2
Infection Prevention and Control Handwashing is the SINGLE MOST IMPORTANT WAY to STOP THE SPREAD OF INFECTION! All employees must wash their hands Before and after direct patient care. After removing gloves. Before eating. After sneezing or coughing. After using the restroom. Beginning and end of each shift. If soap and water facilities are available, they should be used. If not available, the waterless alcohol-based hand cleaner may be used. Steps for correct handwashing: 1. Push up long sleeves 2. Wet hands and wrists under running water. Keep fingers pointed downward, water temperature to comfort. 3. Apply soap and work up a lather. Keep hands below elbow level. 4. Using a friction and rotating motion, wash all surfaces of hands including palms and back of hands, fingers, and between fingers, and wrists, for at least 15 seconds by the clock. 5. Rinse well under running water, leaving water running. 6. Dry hands with paper towels, working from fingertips to wrists. 7. Turn off water faucet with clean paper towel. Since faucet handle is contaminated, avoid touching faucet with clean hands. Do not enter the room of a patient in isolation. An isolation sign will be on the room door when isolation is in effect. 3
Page 1: Job Shadow Participant Information

Job Shadow Participant Information - St. Anthony's Medical Center

Create successful ePaper yourself

Delete template?

Save as template?