GOSAC FRAMEWORK - Public Sector Commission

STRATEGIC 

OUTCOMES 

college priorities students enterprise & community creative teaching & learning pathways & partnerships college capability 

values guiding our behaviour customer service community excellence integrity accountability respect openness 

BEHAVIOUR DESCRIPTORS – GOSAC REQUIRED QUALITIES 

Behaviour Descriptors describe in more detail what behaviours support our capability profiles. All behaviours are not expected to be demonstrated immediately or at all times. It is expected there will be fluctuations dependent on individual experience and the role 

performed. Development is cumulative – the behaviours described at each level create the new foundation of behaviours for the next level. 

Required Qualities Level 1/2 Level 3 Level 4 Level 5 

Demonstrates 

and encourages 

innovation, 

creativity and 

excellence 

Works and thinks 

strategically in 

pursuit of 

organisational 

vision 

Able to process 

information and 

harness 

opportunities 

Understands college priorities and objectives 

and can explain how they relate to their work 

Works under direct supervision to meet 

timelines and priorities 

Demonstrates an understanding of college 

priorities and how they relate to their work 

Understands reasons for decisions and can 

explain how they are relevant to their work 

Follows direction provided and informs 

Supervisor of potential issues 

Understands college priorities and 

translates in to operational tasks for 

self and others 

Understands reasons for decisions 

and how they are related to their work 

Understands the work environment; 

identifies issues that may impact on 

own achievement and contributes to 

team planning 

Understands college priorities and 

monitors operational tasks to ensure 

alignment 

For my 

level 

Do I… 

1 2 3 4 

Understands and communicates the 

reasons for decisions to others 1 2 3 4 

Understands strategic objectives, trends 

and factors that may influence work 

plans and goals 

1 2 3 4 

Examples 

Provide examples of experience/work that 

shows how you meet required qualities 

Uses a range of information sources and 

can identify what’s important 

Knows where to find information and 

uses common sense to research, 

analyse and make evidence based 

recommendations 

Draws on information from a range of 

sources, using judgement to analyse and 

incorporates outcomes into work plans 

1 2 3 4 

Focuses on 


goals 

Builds personal 

and 


skills and 

capabilities 

Is responsive, 

accountable and 

harnesses 

professional 

expertise 

Actively supports 

change 

implementation 

and accepts 

uncertainty 

Reschedules and reorganises work to reflect 

changes in priority 

Applies and develops capabilities to meet 

performance expectations 

Reschedules and reorganises work to 

reflect changes in priority 


performance expectations 

Monitors progress against 

performance expectations to ensure 

deadlines are met and communicates 

outcomes 

Applies and develops capabilities to 

meet performance expectations 

Evaluates project performance, identifies 

need to change and initiates change 

when required 


performance expectations and 

contributes own expertise to the team 

1 2 3 4 

1 2 3 4 

Demonstrates knowledge of new programs, Demonstrates knowledge of new program, Demonstrates knowledge of new Demonstrates flexibility and copes with 

products or services 

products or services relevant to the position products or services relevant to the day-to-day changes in priorities 1 2 3 4 

position 

Maintains accurate records and files Maintains accurate records and files Maintains accurate records and files Maintains accurate records and files 

1 2 3 4 

Sees tasks through to completion Sees tasks through to completion Works to agreed priorities, outcomes, 

resources and is responsive to 

changes in requirements 

Focuses on quality, adheres to 

procedures and appropriate information 

management systems for currency and 

sees projects to completion 

1 2 3 4 

Key = 1 = Rarely 2 = Sometimes 3 = Usually 4 = Always 

Sourced & adapted from Public Sector Capability Profile Level 1-6 Public Sector Leadership Capability Profile Lecturer’s Certified Agreement 2005 Central Institute of Technology Code of Conduct Central Institute of Technology Values 

© Central Institute of Technology 2010

RELATIONSHIPS 

PERSONAL QUALTIES 







Values and 

respects 

diversity and the 

rights of the 

individual 

Shares 

information 

Values and 

supports 

empowerment, 

coaching and 

development of 

others 

Informs others 

about decisions 

and actions that 

affect them 

Responds under direction to changes in client 

needs and expectations, manages progress and 

keeps clients informed, provides prompt and 

courteous service 

Recognises the value of individual differences 

and understands that others may work in 

different ways 

Under direction, acts on constructive feedback 

Shares information with own team and 

contributes to team discussions 

Responds under direction to changes in 

client needs and expectations, manages 

progress and keeps clients informed, 

provides prompt and courteous service 

Recognises the value of individual 

differences and understands that others 

may work in different ways 

Understands and acts on constructive 

feedback 

Shares information with own team, seeks 

input from others and contributes to team 

discussions 

Builds and maintains relationships with 

team members, other team colleagues 

and clients 

Maintains an awareness of 

personalities, motivations and diverse 

qualities, treats people with respect and 

courtesy 

Acts on constructive feedback 

Shares information with own team, 

seeks input from others, contributes to 

team discussions and ensures others 

are kept informed 

Builds and maintains relationships with 

stakeholders, team members, other 

teams, colleagues and clients 

Recognises different views, explores 

contributions and encourages diverse 

views 

Works with staff to identify development 

areas, encourages development 

activities, actively requests coaching from 

Supervisor, identifies learning for self and 

shares this with others 

Consults and shares information with 

team and seeks input from others, 

ensures others are kept informed 

For my 

level 

Do I… 

1 2 3 4 

1 2 3 4 

1 2 3 4 

1 2 3 4 

Examples 

Provide examples of experience/work 

that shows how you meet required 

qualities 

Acts honestly 

and with 

integrity 

Contributes to a 

positive, safe, 

healthy 

workplace free 

of harassment 

Is self-aware 

Awareness of 

and 

responsibility for 

selfimprovement 

and career 

development 

Promotes and adheres to college values and 

Staff Code of conduct 

Provides accurate information, checks and 

confirms accuracy prior to release 

Is self-motivated and applies self to meet 

objectives, follows up to ensure work is finalised 

Stays calm under pressure and does not react 

personally to criticism 

Agrees on performance levels with supervisor, 

seeks supervisor feedback and responds to 

guidance 

Promotes and adheres to college values 

and Staff Code of conduct 

Provides accurate information, checks and 

confirms accuracy prior to release 

Is self-motivated and applies self to meet 

objectives, follows up to ensure work is 

finalised 

Stays calm under pressure and does not 

react personally to criticism 

Agrees on performance levels with 

supervisor, seeks supervisor feedback and 

responds to guidance 

Promotes and adheres to college 

values and Staff Code of conduct 

Provides accurate information, checks 

and confirms accuracy prior to release 

Takes responsibility for completion of 

work and seeks guidance when 

required; takes initiative to progress 

work when required 

Maintains effective performance in 

challenging situations 

Seeks out self development 

opportunities, willing to learn new 

approaches, acquire new capabilities 

and knowledge 

Promotes and adheres to college values 

and Staff Code of conduct 1 2 3 4 

Listens when own ideas are challenged, 

takes responsibility for mistakes and 

learns from them 

Takes responsibility for completion of 

work within timeframes and takes 

initiative to progress work when required 

1 2 3 4 

1 2 3 4 

Maintains a positive outlook and a 

balanced working environment 1 2 3 4 

Reflects on own behaviours and work 

style and understands the impact on 

others and on performance 

1 2 3 4 

Demonstrates sustainable work practices Demonstrates sustainable work practices Demonstrates sustainable work 

practices 

Demonstrates sustainable work practices 

1 2 3 4 




COMMUNICATION 







Acts honestly and with integrity in all business 

transactions and maintains confidentiality where 

appropriate 

Acts honestly and with integrity in all 

business transactions and maintains 

confidentiality where appropriate 







For my 

level 

Do I… 

1 2 3 4 

Examples 

Provide examples of experience/work 

that shows how you meet required 

qualities 

Communicates 

openly and 

honestly 

Demonstrates 

understanding of 

audience 

Communicates 

clearly and 

listens 

effectively 

Negotiates fairly 

and respectfully 

Respects 

privacy and 

confidentiality 

Conveys information using language 

appropriate to the client 

Listens and asks questions to ensure 

understanding; checks own communication has 

been understood 

Discusses issues thoughtfully and respectfully 

Explains information using language 

appropriate to the audience 

Listens and asks questions to ensure 

understanding; checks own communication 

has been understood 

Discusses issues thoughtfully and 

respectfully 

Conveys information in a concise and 

clear way 

Focuses on gaining a clear 

understanding of others comments by 

listening and questioning for clarity, 

checks own views have been 

understood 

Listens to differing ideas to develop an 

understanding of the issues 

Presents messages confidently and 

selects the appropriate medium for 

conveying information to the audience’s 

level knowledge, skill and experience 

Focuses on gaining a clear 

understanding of others comments by 

listening and questioning for clarity, 

checks own views have been understood 

Listens to differing ideas to develop an 

understanding of the issues, presents 

persuasive counter-arguments 

1 2 3 4 

1 2 3 4 

1 2 3 4

GOSAC FRAMEWORK - Public Sector Commission

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