2013 Benefit Enrollment Guide - Troy University

introduction
Enrollment
Current Employees
You may add, drop or make changes to your benefits for 2013 during our
Annual Enrollment period, November 12, 2012 – November 26, 2012. Your
choices will become effective January 1, 2013.
If you do not make any elections or changes during Annual Enrollment,
your benefit elections as of December 31, 2012 will automatically continue
for plan year 2013, except for your Flexible Spending Accounts (FSA). You
must enroll and make a new Health and/or Dependent Care FSA election
for the 2013 plan year.
New Hires
Benefits are effective on your date of hire. You have 30 days from your
date of hire to complete your enrollment. Enrollment instructions are
located on page 2 of this guide.
Eligibility
Troy University benefits are effective on the date of hire for all full time
eligible employees. You must complete your enrollment in order for
benefits to go into effect. Benefits will end at midnight on the date an
employee resigns, retires or is no longer an employee of Troy University.
Employees who are married and their spouse also works for Troy
University cannot be covered as an employee and as a dependent.
Dependent children may only be covered as a dependent under one
parent and not both. Double coverage is not allowed.
Contact Information
The Enrollment Center
Customer Service: 866-688-9727
International callers: 1-706-645-8355
Website: troyuniversity.empowHR.com
Medical, Dental, Prescription Drugs
Blue Cross Blue Shield of Alabama (BCBSAL)
Customer Service: 1-800-292-8868
Website: www.bcbsal.org
Mental Health and Substance Abuse
Customer Service: 1-800-245-1150
Website: www.behavioralhealthsystems.com (login: Troysu)
FSA and HRA
Flex Corp
Customer Service: 205-995-1222
Website: www.flexcorp.com
Teachers’ Retirement System
Defined Benefit Plan 401(a)
Customer Service: 877-517-0020
Website: www.rsa-al.gov
BlueCard Worldwide
Service Center: 1-800-810-2583 or collect at 1-804-673-1177
Important Note
To enroll in your benefits, you will be required to go online or call
The Enrollment Center. If you have changes during the plan
year, you will need to contact The Enrollment Center via
telephone at 866-688-9727.
You are able to make changes to your demographic
information or beneficiary designations at any time
throughout the year.
Demographic changes include:
• Address update
• Name update (requires proof of
a current Social Security card)
• Contact number update
Benefit changes are not allowed during the plan year,
unless you have a “qualifying life event.”
Please call 1-866-688-9727. Troy University 2013 Benefits Enrollment Guide 1