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Department Goals<br />

The Department will continue to improve customer service and support services provided to<br />

other <strong>City</strong> Departments. As a result <strong>of</strong> the Department's recent strategic planning session, the<br />

top priority identified is to stabilize staffing so that appropriate cross-training, back-up and<br />

coverage <strong>of</strong> essential tasks can occur. Some specific goals for the upcoming year include:<br />

• Submit to and obtain approval from the State Department <strong>of</strong> Finance for the Long-<br />

Range Property Management Plan as required by AB 1484 for former properties held by<br />

the Redevelopment Agency.<br />

• Begin review <strong>of</strong> options available for future replacement <strong>of</strong> the <strong>City</strong>'s financial system.<br />

• Continue work on a Department Policies & Procedures Manual for all department<br />

functions, including financial, payroll, investments, contracts, utility billing, and business<br />

license functions.<br />

• Maintain part-time staff for a majority <strong>of</strong> the direct customer interaction at the utility<br />

billing counter and attainment <strong>of</strong> electronic filing goals for utility, accounts receivable<br />

and business license records.<br />

• Reassign accounts payable duties currently performed by the same employee that does<br />

<strong>City</strong>wide personnel, benefits, and payroll.<br />

• Review existing departmental purchasing polices and develop a <strong>City</strong>wide Purchasing<br />

policy.<br />

• Transition remaining employees that receive live payroll checks to direct deposit or pay<br />

cards.<br />

• With Council approval, successfully transition the <strong>City</strong> to a self-funded dental program.<br />

• Transition the <strong>City</strong>'s medical provider from CalPERS to the San Joaquin Valley Insurance<br />

Authority.<br />

• Work with Stakeholders to determine appropriate policy for retiree health coverage and<br />

implementation <strong>of</strong> policy prior to January 1, 2014.<br />

• Continue work on a central database <strong>of</strong> all <strong>City</strong> agreements and contracts; set up regular<br />

monitoring for insurance requirements, reporting, lease payments, etc.<br />

• Complete the transition <strong>of</strong> Business License records to an OCR document management<br />

system (DocStar); begin the transition for utility records.<br />

• Continue to refine and update the five-year capital improvement plan and incorporate<br />

working capital and capital set aside requirements into every area <strong>of</strong> the operation; i.e.<br />

CFDs, enterprises, General Fund assets, etc.<br />

• Purchase additional desktop scanners for staff to immediately electronically 'file' utility<br />

account documents, and have the ability to complete filing between customer<br />

interactions.<br />

• Update the <strong>City</strong> Injury and Illness Prevention Program to ensure continued Cal/OSHA<br />

compliance, and commitment to a safe workplace.<br />

• Continue to improve the <strong>City</strong> website, including the quality and quantity <strong>of</strong> content, to<br />

encourage more use by residents and other stakeholders.<br />

Page 52<br />

CITY OF REEDLEY<br />

ADOPTED BUDGET 2013-2014

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