Blacksmith Metalsmith Knifemaker Farrier Blacksmith ... - Pieh Tool

TERMS AND CONDITIONS
SPECIAL NOTICE
Due to the fluctuating international currency market, the prices
of items from overseas may vary from the price shown in our
price list. Please contact us to confirm the actual cost if you are
concerned. We can notify you by price quote before shipping.
Raw material prices are also fluctuating causing unpredictable
price increases. Prices in this catalog are subject to change
without notice. We charge your credit card at time of shipping.*
SHIPPING QUOTES
Please note that the shipping rates are weight-based. Shipping
and handling charges will be added at the time your order is
processed. We are always happy to quote shipping for you.
Feel free to email or call us anytime! Quotes are valid for 15
days.
ORDERING
You may order by phone, fax, mail or from our secure website
catalog at www.piehtoolco.com. Call 888-743-4866 (in USA),
928-554-0700, or fax us at 928-554-0800. (Please do not order
by email to protect your personal financial information.) Once
you place an order with us you will be added to our mailing list
and assigned a 5 digit customer number. To expedite future
orders, please use your customer number when ordering. Your
customer number appears above your name on your invoice.
Minimum Credit Card ORDER SIZE: $10.00
PAYMENT (USA)
We accept MasterCard, VISA, American Express, Pay Pal,
Personal Checks, Money Orders/Cashier Checks in US funds.
Please see the "Overseas Shipping/Payment Policies" section.
We do not accept COD’s.
There will be a $40 charge on all returned checks/credit card
transactions. These fees must be paid before any future
shipments will be processed.
BACK-ORDER POLICY
Most merchandise is in stock for immediate shipment. Orders
are processed same day before 3 p.m. MT. If we should be out
of stock on an item, we will back-order that item and ship the
remainder of your order. If you prefer "no back-orders", please
let us know. We do charge shipping/handling on back-orders.
SPECIAL ORDERS*
All Special Order items must be prepaid. There will be no
returns on special orders unless the item was sent in error or
was defective.
RETURNS
Please do not return any merchandise without prior
authorization. Returns must include a Returned Merchandise
Authorization number. (RMA) Authorized returns may be
subject to a 20% restocking charge. It may be waved if a store
credit is taken instead of a refund.
If you refuse any shipment (including being unavailable for
the delivery company) without prior approval from Pieh Tool
Company, Inc., you will be charged a 25% restocking charge,
as well as, the freight charges incurred.
There are no returns allowed after 15 days. Absolutely no
returns on Books, Video Tapes or DVD’s unless it is defective
or was sent in error.
DAMAGED/MISSING GOODS
Please inspect your order when delivered. Report any damages
or missing items within 2 days. Delay will affect your credit.
Please keep all damaged containers for inspection. We will
place the claim with the shipping company. Also, please check
your packing slip to verify we have not back-ordered an item
you might think is missing.
DAMAGED/MISSING GOODS (continued)
For Truck Shipments
If you notice damaged or missing merchandise while the driver
is still present.
If you discover the damage/loss after the driver is gone, call
the carrier immediately to explain what your inspection
revealed and then notify our Customer Service Department.
SHIPPING POLICIES IN THE USA
All items weighing 150 pounds or less will be shipped via UPS
Ground Service unless otherwise specified. Items weighing
over the limits will be shipped by motor freight.
*Hawaii/Alaska ships USPS
UPS SHIPMENTS
Delivery is between one and five days depending upon where
you live. UPS (Ground Service) delivers Monday through
Friday. UPS also offers Next Day Air, 2nd Day Air and 3
Day Ground. Saturday deliveries have additional fees and is
available only in certain areas.
Oversized Packages
Packages which are less than 30 pounds but greater than 84
inches long are considered OVERSIZED. Packages which
are less than 50 pounds but greater than 108 inches are also
considered OVERSIZED and additional fees will apply.
Handling Charges
We do not charge handling for UPS shipments. A $5.25
charge is added only for each US Mail package. After adding
insurance/tracking and signature, UPS is usually more
economical and reliable.
Delivery Location
UPS cannot deliver to a post office box. Please be sure we get
the proper delivery address, and indicate if it's a business or
residential address. UPS charges more to residential (rural)
addresses. We will ship residential if you do not specify. UPS
charges an address correction fee. We will pass this fee on to
you if you provide incorrect shipping details.
COMMERCIAL TRUCK SHIPMENTS
Freight charges are prepaid and added to your invoice. Please
let us know if you do not have access to a fork-lift. Accessorial
charges, such as residential delivery and a lift gate fees, may
be incurred.
Insurance/Handling
All shipments are insured. Palletizing Fee: $15 each
SHIPPING/PAYMENT POLICIES
(OUTSIDE USA, IN HAWAII AND ALASKA)
Payment
We accept Wire Transfers, VISA, MasterCard, American
Express, Pay Pal; and US money orders at our discretion. All
bank transfer charges, Duty and Taxes are your responsibility.
Shipping Parcels
We require that all packages be insured. By default we will
ship US Priority Mail outside the continental USA.
Handling Charges
There is a $7.00 handling charge to ship US Mail overseas
parcels.
Freight
Please specify if you would like us to ship Air Freight or Ocean
Freight. We require that all packages be insured. Additional
handling and crating charges may apply.
By ordering from this catalog you are agreeing
to the terms and conditions set forth.
154 1-888-743-4866 Pieh Tool Company, Inc.