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CONTENT<br />
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<strong>Canadia</strong> <strong>Bank</strong>’s New Branches<br />
<strong>Canadia</strong> <strong>Bank</strong> was established on 11 th November<br />
1991. Since the commencement, the bank has<br />
diversified its operations through extending many<br />
branches in both Phnom Penh and provinces which<br />
then becomes the leading local bank in Cambodia.<br />
As of now, the bank has 41 branches nationwide<br />
(SanThor Mok and ToulSvayPrey are the branches<br />
which have just began their operations in October<br />
2012.<br />
With 21- year of banking experience, <strong>Canadia</strong><br />
bank has evolved its business from the Gold Trust<br />
Company to become an established commercial<br />
bank with a strong commitment to the philosophy<br />
of “Integrity is the primary principle, and customer<br />
is God”. To achieve this philosophy, the bank<br />
highly focuses on building a broader network and<br />
saxasn§rm:uk<br />
聖 托 穆 分 行<br />
SanThorMok Branch<br />
providing clients with good quality of products and<br />
services).<br />
To respond to the rapid development and<br />
provide full services to customers’ requirements<br />
in financial sectors, <strong>Canadia</strong> <strong>Bank</strong> has decided to<br />
establish five more branches in Phnom Penh and<br />
another one in province. These new branches are<br />
including:<br />
- Chak Angre Krom Branch<br />
- Toul Tumpoung Branch<br />
- Vimean Ekareach Branch<br />
- Prek Leap Branch<br />
- Ratana Plaza Branch<br />
- Preah Vihere Branch<br />
saxaTYlsVayéRB<br />
堆 遂 培 分 行<br />
TuolSvayPrey Branch<br />
For more information regarding SanThorMok<br />
Branch, please kindly contact us through the<br />
following address and telephone number:<br />
Address: No.741, St.KampucheaKrom, S/k Teuklork<br />
1, Khan ToulKork, Phnom Penh.<br />
Tel: (855) 023-885 717/ 885 718<br />
Fax: (855) 023-885 716<br />
Email: Santhormok.br@canadiabank.com.kh<br />
For more information regarding TuolSvayPrey<br />
Branch, please kindly contact us through the<br />
following address and telephone number:<br />
Address: No.772, St. 360, S/k Boeng keangkong 3,<br />
Khan ChamKaMorn, Phnom Penh.<br />
Tel: (855) 023-216 238 Fax: (855) 023-216 237<br />
Email: tuolsvayprey.br@canadiabank.com.kh<br />
November 2012 No. 23<br />
27
Technical Training Skills to Strenghten the Construction Sector in Cambodia<br />
Quoted from The Commercial News<br />
Translated by Mr. Pen Virak, Assistant to CFO<br />
MOU signing ceremony on “Technical and<br />
Professional Training Cooperation” between<br />
Cambodia Contructors Association (CCA) and the<br />
Ministry of Labor and Vocational Training was held<br />
on 25 th October 2012 at the 28 th floor of <strong>Canadia</strong><br />
Tower. This signing ceremony was presided over<br />
by H.E Mr. Pich Sophan, Acting Minister of Labor<br />
and Vocational Training, and Mr. Pung Kheav Se,<br />
Chairman of <strong>Canadia</strong> <strong>Bank</strong> <strong>Plc</strong>, and concurrently<br />
the CCA Chairman as well. The main purpose<br />
of this cooperation was aimed at supporting<br />
and strengthening the construction sector of<br />
the country, introducing local and international<br />
construction standards to the technical workers,<br />
and enhancing their professional capacities to help<br />
build Cambodia towards sustainable development<br />
and growth.<br />
Mr. Pung Kheav Se highlighted that after its<br />
establishment for more than one year and a<br />
half, the Cambodia Constructors Association has<br />
been trying to promote the construction sector<br />
development in Cambodia, and also integrating it<br />
into the ASEAN Constructors Federation (ACF) that<br />
includes member countries such as Indonesia,<br />
Malaysia, the Phillipines, Singapore, Thailand,<br />
Vietnam, and most recently the Kingdom of<br />
Cambodia.<br />
The signing of MOU between the Cambodia<br />
Constructors Association and the Ministry of<br />
Labor and Vocational Training of Cambodia was<br />
to provide training on the technical foundation<br />
and skills including brick cutting, walling, concrete<br />
mixing, wall concreting, wall decorating, and<br />
water and electricity installation to Cambodian<br />
technicians. These are the basic skills and technical<br />
construction requirements to meet with both local<br />
and international standards.<br />
Thailand is now facing inadequate number of<br />
construction workers due to high payment offered<br />
by neighboring countries whereas, Cambodian<br />
workers are leaving for Thailand to find some job,<br />
said Mr. Pung Kheav Se. According to the research,<br />
Thailand needs about 300,000 construction<br />
workers in the year 2013. This could be a good<br />
opportunity for Cambodian workers to obtain<br />
job over there. Therefore, the country should pay<br />
more attention in providing training on technical<br />
skills to construction workers in order for them<br />
to be well prepared for this kind of job inside and<br />
outside the country.<br />
After attending this training course, participants<br />
will be able to improve their skills and experiences<br />
related to construction, and answer the current<br />
needs of the market. When having high skills<br />
and abilities, they no longer have to look for jobs<br />
outside the country, added Mr. Pung Kheav Se.<br />
Simultaneously, H.E Mr. Pich Sophan admired<br />
this technical training skills which is being organized<br />
by the Cambodia Constructors Association. He also<br />
expressed that this could be one of the effective<br />
measures to prevent workers from finding jobs<br />
outside the country. They could find jobs in the<br />
country with higher payments. He added that the<br />
ASEAN integration into the regional market by the<br />
year 2015, would be a compelling challenge for<br />
our workers if they did not have high knowledge<br />
and good construction skills.<br />
28 November 2012 No. 23
Business Etiquette Training<br />
Written by Mr. Aing Huy, Investment Dep’t<br />
Translated by Miss. Traing Muyly, Head of Correspondent <strong>Bank</strong>ing & SWIFT<br />
Business etiquette is an integral part of personal<br />
accomplishment, and proper business etiquette<br />
can promote individual career development.<br />
Proper business etiquette is not only to improve<br />
the image of the individual, but also to enhance<br />
the company’s overall image. Hence, business<br />
etiquette is a vital part of the enterprise’s culture.<br />
Last 20 th October 2012, under the instructions<br />
of Mr. Pung Kheav Se, Chairman of <strong>Canadia</strong> <strong>Bank</strong>,<br />
the Private <strong>Bank</strong>ing Manager has organized<br />
and invited the instructor Ms. Cheng Xiao Wei,<br />
Head, Educational Administration Section from<br />
“Confucius Institute” to conduct a Business<br />
Etiquette Guidance and Training for 24 <strong>Canadia</strong><br />
<strong>Bank</strong> personnel from different departments. The<br />
aim was to improve the etiquette culture, mainly<br />
related to various business situations such as<br />
learning how to greet customers, enhancing<br />
the enterprise’s image, personal image, and<br />
professional image. The requirements of the codes<br />
of conduct in the business communications were<br />
appearance, grooming, deportment, language,<br />
etc.<br />
During the training course, the instructor<br />
divided the participants into four groups. Each<br />
team was asked to create their own group’s name,<br />
and participated in all kind of class activities<br />
such as asking and answering questions, and<br />
demonstrating various business etiquettes. The<br />
training’s ambience was lively and active, and<br />
participants learned a lot of new knowledge and<br />
enhanced teamwork. During the presentation, the<br />
instructor has mentioned that “if customers like<br />
you, they will also like your products. The process<br />
of interaction and the initial contact with a person<br />
or a thing are the first impression which people<br />
usually evaluate the level (price) of things, and<br />
to some extent they will determine the quality of<br />
November 2012 No. 23<br />
relationship between pros and cons”.<br />
Therefore, learning appropriate business<br />
etiquette in the process of interacting with<br />
customers, and in giving customers a good<br />
impression is very essential. The customers’<br />
judgments are their standard. The ability to<br />
accurately understand what you think can only be<br />
judged by your behavior and your language. The<br />
way you express the meaning of the customer’s<br />
perception is the gap between the directions you<br />
need to improve and make efforts, and business<br />
etiquette is a way to develop your skills that<br />
improve people’s lifestyles.<br />
The training course’s contents are as follows:<br />
- Business occasions personal appearance<br />
shape<br />
- Business occasions dress etiquette<br />
- Business occasions reception etiquette<br />
- Business occasions meeting etiquette<br />
- Business form etiquette<br />
- Business phone etiquette<br />
- Communication etiquette<br />
In the business communication, you should<br />
learn empathy, be friendly, and more concerned<br />
about the customer’s feelings from our hearts, and<br />
show customers our honesty, sincerity, respect,<br />
self-esteem as good impression to achieve a winwin<br />
situation.<br />
All trainees will obtain substantial benefits<br />
from this business etiquette training. First, it<br />
helps improve themselves. Second, it helps<br />
embellish their way of living. Third, it contributes<br />
social interaction and improves interpersonal<br />
relationships. From an enterprise’s point of view,<br />
it enhances the enterprise’s image, improves<br />
customers’ satisfaction and reputation, and<br />
ultimately strengthens the enterprise’s economic<br />
and social benefits.<br />
29
Taiwan Rice Mill Plants Visit <strong>Canadia</strong> Group<br />
Written by Mr. Bun Khim, Deputy GM of Golden DuanKeo Rice Mill Co.,Ltd.<br />
Translated by Ms. Sou Chheng, Secretary to Head of Investment Dep’t.<br />
Last 6 th until 12 th of October 2012,<br />
representatives of three largest rice mill plants<br />
from Taiwan including Mr. Kuo-Chou Chen,<br />
President of “San-Hao Rice”, Mr. Tung-Chao Lee,<br />
President of “Shan Shui Rice”, and Mr. Tom Chi,<br />
President of “Supreme Rice”, together with their<br />
family members that hold the Senior Management<br />
positions in the plants met with Mr. Pung Kheav Se,<br />
Chairman of <strong>Canadia</strong> <strong>Bank</strong> PLC, Mr. Fong Chun Kiu,<br />
Senior Consultant of <strong>Canadia</strong> Group, and Mr. Bun<br />
Khim and Mr. RienSamrith, Deputy GMs of Golden<br />
DuanKeo Rice Mill Co.,Ltd. in order to explore the<br />
possibility of having operations in the trading of<br />
fragrant rice, investing in plants, and other agribusiness<br />
related matters in Cambodia.<br />
During this visitation, the delegations received<br />
a warm welcome and reception from Mr. Pung<br />
Kheav Se at Dara Airport Hotel. The delegates<br />
were accompanied by Mr. Bun Khim plus two<br />
interpreters to spend time at some northwest<br />
provinces in Cambodia with the intention<br />
to see the conditions of purchasing paddy.<br />
Simultaneously, the delegations inquired about<br />
the current situation of agriculture, development<br />
prospects and other related issues in Cambodia.<br />
All these questions were clearly explained that led<br />
to stimulate the delegations desire to invest and<br />
have their business in Cambodia.<br />
Besides visiting some northwest provinces,<br />
the contingent also travelled to some southeast<br />
provinces to have a glimpse on the conventional<br />
rice. They visited two rice mill plants of Golden<br />
DuanKeo Rice Mill Co.,Ltd. located in two<br />
provinces. On that occasion, the cohort gave ample<br />
yet coherent advices about some challenges that<br />
the company would face such as management,<br />
operations, trading, transportation, shipping,<br />
and other international trading business of rice<br />
mill plants. They also express their intention of<br />
having a joint-venture with <strong>Canadia</strong> <strong>Bank</strong>. The<br />
Taiwanese group of companies will be responsible<br />
for managing and instilling technology, improving<br />
management, production, exportation, and other<br />
projects, while <strong>Canadia</strong> <strong>Bank</strong> will be accountable<br />
for capital injection, equipment, and land. This is<br />
to ensure that Cambodia’s goal of exporting 100<br />
tons of rice by 2015 could be achieved.<br />
30 November 2012 No. 23
<strong>Canadia</strong>n International School of Phnom Penh<br />
Holds Grand Opening Ceremony<br />
Written by Mrs. Lou Phally, Chairman’s Office<br />
Translated by Ms. Sou Chheng, Secretary to Head of Investment Dep’t<br />
On 29 th September 2012, <strong>Canadia</strong>n International<br />
School of Phnom Penh (CISP) held grand opening<br />
ceremony with participation of 200 participants<br />
including Mrs. Tun Sa Im, representative of H.E.<br />
Mr. Im Sothy, Minister of Education, Mr. Charles<br />
Pang, Executive Director of <strong>Canadia</strong>n International<br />
School of Beijing (CISB), Mr. Pung Kheav Se,<br />
Chairman of <strong>Canadia</strong> <strong>Bank</strong> PLC, Mrs. Lim Sophany,<br />
Board Director of Overseas Cambodia Investment<br />
Corporation (OCIC), Mrs. Carolyne Pung, Chairman<br />
of The <strong>Canadia</strong>n International School of Phnom<br />
Penh Limited and principal of CISP, students,<br />
parents and other distinguished guests.<br />
At the inception of ceremony, Diamond Island<br />
Theatre’s art troupe presented Cambodian<br />
traditional dance-Blessing Dance which revealed<br />
a warm welcome for the whole ceremony. Then<br />
Mrs. Tun Sa Im, representative of H.E. Mr. Im Sothy,<br />
Minister of Education, Mrs. Lim Sophany, Board<br />
Director of OCIC and Mr. Charles Pang, Executive<br />
Director of CISB, and Ms. Donna Trafford, Deputy<br />
Principal of CISP together cut the ribbon, and CISP<br />
was officially announced.<br />
In Ms. Donna Trafford’s speech, she expressed<br />
that CISP is an international pre-school highly<br />
focusing on developing students’ abilities<br />
including creative thinking and good behavior<br />
that are potential to enlighten children’s wisdom<br />
and discover their potential as early as possible.<br />
<strong>Canadia</strong>n curriculum was employed, and teachers<br />
who had long experience in teaching and taking<br />
November 2012 No. 23<br />
good care of students were graduated from<br />
<strong>Canadia</strong>. The school was equipped with modern<br />
facilities, swimming pools, garden, and large space<br />
with beautiful and good environment which could<br />
be trusted by parents.<br />
On that occasion, the Deputy Principal also<br />
invited Mrs. Tun Sa Im, representative of H.E. Mr.<br />
Im Sothy, Minister of Education, Mrs. Lim Sophany,<br />
Board Director of OCIC, and Mr. Charles Pang,<br />
Executive Director of CISB to cut the cake for CISP<br />
operation. Then some interesting activities for<br />
children were organized and particularly lucky<br />
draw for tuition fee discount coupons.<br />
The ceremony was ended at 05 o’clock with<br />
good atmosphere and productive result.<br />
<strong>Canadia</strong>n International School (CIS) is a worldfamous<br />
international education institute which<br />
was extended to China, Thailand, Canada and other<br />
places. CISP collaborated with Shenzhen Nanshan<br />
International School to build the first <strong>Canadia</strong>n<br />
international kindergarten in Cambodia located in<br />
Bassac Garden City. The school has commenced its<br />
operation for two months, and students are from<br />
Cambodia, China, England, <strong>Canadia</strong>, Australia,<br />
Philippine, Thailand, and some other countries.<br />
There are six classes up to now with twenty<br />
students for each from the age of 18 months to<br />
6 years old. In the future, CISP also plans to build<br />
<strong>Canadia</strong>n International School starting from the<br />
first to twelfth grade.<br />
31
Mid-Autumn Festival Organized at Dara Airport Hotel<br />
Written by Miss. Aing Saing, Secretary to Chairman<br />
Translated by Mr. Lao Bun Phal, Branch Manager, Chenla Branch<br />
Moon gazing, moon worshipping, feasting, and<br />
family reunion are signs of Chinese traditional<br />
festivals “Zhong Qiu Jie”. These remarkable<br />
festivals do not only indicate gratitude of Chinese<br />
people but also bound to the feelings of reunion.<br />
Relatively, <strong>Canadia</strong> <strong>Bank</strong> PLC family members also<br />
gathered together to celebrate the Mid-Autumn<br />
Festival on the evening of 29 th September 2012,<br />
at Dara Airport Hotel. There were about 300<br />
participants who attended this festival including<br />
the Top Executives, Heads of Departments,<br />
Managers, and some other personnel.<br />
At the inception of this event, Mr. Pung Kheav<br />
Se, Chairman of <strong>Canadia</strong> <strong>Bank</strong> PLC delivered a<br />
welcoming remark to the entire <strong>Canadia</strong> Family<br />
Members. In his remarks, Mr. Pung expressed his<br />
heartfelt appreciation to all personnel that spent<br />
their valuable time to participate in the said event,<br />
and also gave blessings to their family members.<br />
Simultaneously, he also expressed his deep regrets<br />
for those who could not attend the event due to<br />
the seating availability and limitations.<br />
When the moon was full with its brightness<br />
glittering down on the earth, all personnel enjoyed<br />
gazing and listening to the two charming MCs with<br />
their beautiful voice narrating the legend, and<br />
the origin of the Mid-Autumn festival. Then, the<br />
event was followed by different kinds of activities,<br />
and particularly beautiful and romantic songs<br />
performed by <strong>Canadia</strong> personnel including:<br />
1- Mr. Hung Kheang: Chinese song called<br />
“Moonlight in the down”<br />
2- Mr. Chhuon Sun Heng: Taiwanese song called<br />
“I ask the Sky”<br />
3- Mr. Chhay Sinat and Ms. Nuth Panhasocheata<br />
: Moon Represents My Heart<br />
4- Mr. Chhuon Sun Heng and Ms. Trinh Mey:<br />
Chinese song called “Hua Hao Yue Yuan”<br />
5- Mr. Ngo Ly Hong, Mr. Hung Khin, Ms. Lim Mei,<br />
and Ms. Ny Mei: Friends<br />
6- Ms. Bo Dalin: Khmer song called “Is there a<br />
song let you think of me”<br />
More importantly, the event was also followed<br />
by some funny game contests including Balloon<br />
Collection and The Longest, along with famous<br />
Chinese poem (Su Dong Po) leaving the whole<br />
ceremony full of vigorous and prolonged applause.<br />
At the end of the event, we all sat down, enjoyed<br />
fantastic buffet offered by the hotel, and savor<br />
with the delicious moon cakes together.<br />
The three-hour celebration of the moon festival<br />
ended with a joyous atmosphere and reflected<br />
good communication and friendship among staff<br />
members. The event also left everyone who<br />
joined with cheerfulness, smile, laughter, and an<br />
unforgettably warm night. This event is also a step<br />
forward to motivate <strong>Canadia</strong> <strong>Bank</strong> personnel to<br />
work more closely with each other for a continuous<br />
development of the bank as a whole.<br />
32 November 2012 No. 23
The First Anniversary of Kampong Thom Branch<br />
Written and Translated by Mr. Sieng Virak, DBM, Kampong Thom Branch<br />
Kampong Thom: On 23 rd<br />
September 2012, <strong>Canadia</strong><br />
<strong>Bank</strong> <strong>Plc</strong>. organized the first<br />
anniversary of its Kampong<br />
Thom office located at Village<br />
2, Kampong Thom quarter,<br />
Stung Steng town, Kampong<br />
Thom province, which officially<br />
commenced its business<br />
operations since September<br />
2011. This celebration was<br />
presided over by Mr. Pung Kheav<br />
Se, Chairman of <strong>Canadia</strong> <strong>Bank</strong><br />
<strong>Plc</strong>., Members of the <strong>Bank</strong>’s<br />
Management Team, Kampong<br />
Thom Governor, as well as the<br />
bank’s valued customers.<br />
During the first year of its<br />
operations, <strong>Canadia</strong> <strong>Bank</strong><br />
Kampong Thom reached the<br />
milestone through exceeding<br />
all the annual targets set for<br />
both deposits and loans. For<br />
the last June 2012, it also won<br />
the first cash reward for its<br />
best three-month fixed deposit<br />
campaign collector as stated<br />
in the Top Management plan.<br />
More importantly, <strong>Canadia</strong><br />
<strong>Bank</strong> Kampong Thom branch<br />
has supported numerous local<br />
community events through<br />
sponsorships during last<br />
year’s flood in Taing Krasaing<br />
commune, Santok district,<br />
Kampong Thom province. The<br />
branch also organized various<br />
types of seminars at Angkor City<br />
Institute and Mlop Svay Thom<br />
restaurant to introduce<br />
<strong>Canadia</strong> <strong>Bank</strong>’s products<br />
and services. These were<br />
conducted highlighting<br />
the special promotion<br />
of junior account, fixed<br />
deposits, outward<br />
remittance, short and<br />
long-term agricultural<br />
loans, current job<br />
announcement, and<br />
other bank related issues.<br />
With a continuous improvement<br />
to respond to both local and<br />
international trends in the<br />
banking industry, investing in<br />
people, and offering clientfocused<br />
solutions, we have<br />
currently sustained the bank’s<br />
outstanding growth in town over<br />
the first year of its operations,<br />
and also contributed in the<br />
improvement of the economy in<br />
Kampong Thom. This reflected a<br />
good achievement accomplished<br />
in the first year, and the branch<br />
will further take its great efforts<br />
to enhance both good products<br />
and services, keep existing<br />
customers, and attract the new<br />
ones.<br />
Relatively, Mr. Suy Visith,<br />
<strong>Canadia</strong> <strong>Bank</strong> Kampong Thom<br />
Branch Manager mentioned that<br />
the bank’s vision was to be the<br />
first leading bank in Cambodia<br />
through introducing new and<br />
innovative financial products<br />
and services to meet its clients’<br />
needs. At the same time, he also<br />
expressed his profound gratitude<br />
to all customers for their trust<br />
and faith in using <strong>Canadia</strong> <strong>Bank</strong>’s<br />
products and services. Without<br />
their support and constructive<br />
comments, the branch would not<br />
have been where it is now. On<br />
that occasion, he also thanked<br />
all the staff who dedicated much<br />
of their time and energy to<br />
concurrently satisfy customers<br />
while achieving the bank’s<br />
goal, by particularly complying<br />
with the branch’s philosophy<br />
“Together We Do Better”.<br />
Other two special<br />
promotions, which are the Junior<br />
Account and the three-month<br />
fixed deposit campaign will be<br />
concluded in October 2012. With<br />
this promotion, stakeholders<br />
will have the chance of winning<br />
appealing prizes including a trip<br />
to Disneyland in Hong Kong,<br />
and receiving an interest rate<br />
increment for their FD account.<br />
In the upcoming year, <strong>Canadia</strong><br />
<strong>Bank</strong> will extend its network to<br />
Modulkiri, Keb, Preah Vihear,<br />
and Odormean Chay. For more<br />
information regarding <strong>Canadia</strong><br />
<strong>Bank</strong> Kampong Thom branch,<br />
kindly contact us through<br />
telephone number 062 961 788<br />
or via E-mail at kampongthom.<br />
br@canadiabank.com.kh.<br />
34 November 2012 No. 23
Training on Branch Operations<br />
Written by Mr. Vong Sam Aun, Senior Trainer, Training and Development Department<br />
Today’s banks provide an incredible array of<br />
financial services to meet the diverse requirements<br />
and needs of their customers. To respond to<br />
these needs, bankers’ responsibilities are to<br />
professionally represent the interest in every<br />
interaction with customers, fellow bank employees,<br />
vendors, and other business community members.<br />
In order to serve those clients well and to fully<br />
fulfill its responsibilities, the bankers must have<br />
a thorough working knowledge of the bank<br />
products, services, policies and practice, have<br />
good judgment, promptly address issues, follow<br />
procedures, and establish banking relationship<br />
that meet customers’ needs while safeguarding<br />
the bank’s goals and interests.<br />
In this essence, the Training and Development<br />
Department under the robust collaboration with<br />
some relevant departments and branches including<br />
Main Branch Operations, Accounting, Credit<br />
Management, Branch Operations and Controls,<br />
Branch Sales and Services Quality, Housing Loan,<br />
Corporate Services, SME, Stat Chas Branch, Hengly<br />
Branch, Sovanna Branch, Pochentong Branch,<br />
Charles Gaulle Branch, and Kbal Thnal Branch had<br />
conducted a training course on Branch Operations<br />
for a period of 5 months that commenced last<br />
June and concluded this October 2012, at <strong>Canadia</strong><br />
<strong>Bank</strong>’s Training Room on the 15 th floor of <strong>Canadia</strong><br />
Tower. The training was well participated by the<br />
967 employees (586 females and 371 males) from<br />
different departments and branches in Phnom<br />
Penh and in provinces.<br />
This training course was aimed at standardizing<br />
the banking operational processes at all branches,<br />
building up the capacity of on-the-job training<br />
employees, and strengthening the imperative<br />
knowledge and skills of the bank’s staff. All<br />
participants were divided into different groups in<br />
order to study compulsory subjects related to their<br />
positions and job responsibilities. These subjects<br />
are CSO, CSS in-charge of CSO, CSS in-charge<br />
of Teller, Teller/Senior Teller, Branch Support<br />
Supervisor/Branch Support Officer, and Chief<br />
Loan/Loan Officer.<br />
During this training course, both trainers and<br />
trainees closely and enthusiastically worked<br />
together. The coordinators tried their best to explain<br />
the topics using theories, practical examples, and<br />
system. The participants worked very hard and<br />
studied each subject thoroughly by discussing,<br />
sharing ideas and experiences, and asking<br />
questions in order for the different operations<br />
to be placed together, and a standardization of<br />
operations in the bank as a whole was established.<br />
This course was successfully ended on 18 th October<br />
2012, with prolific and remarkable results.<br />
In a nutshell, the Training and Development<br />
Department would like to express its sincere<br />
thanks to all relevant departments, branches,<br />
participants, and trainers who took their valuable<br />
time to attend, participate, train, and help<br />
prepare the training materials. And in particular,<br />
our profound gratitude to the Chairman, Senior<br />
Management and Management Team for their<br />
unwavering support on all the training courses.<br />
November 2012 No. 23<br />
35
Workshop on Budget Plan Preparation for 2013<br />
Written by Mr. Nget Rachha, Training and Development Officer<br />
In response to the directive from the Top<br />
Management and the incumbent need of <strong>Canadia</strong><br />
<strong>Bank</strong> with regards to the effectiveness and efficiency<br />
of preparing a budget plan, and particularly<br />
to achieve the bank’s target and mission, the<br />
Accounting and Financial Departments conducted<br />
a training course on “Budget Plan Preparation For<br />
2013” that was well participated by around 60 <strong>Bank</strong><br />
personnel including Department Heads, Branch<br />
Managers, Deputy Branch Managers, Accountants,<br />
Chief Loan Officers, and staffs who are responsible<br />
for the annual budget plan preparation.<br />
This training course has started at 8:30 in the<br />
morning of 29 th September 2012, at the Training<br />
Room on the 15 th floor of <strong>Canadia</strong> Tower, and it<br />
was presented by Mr. Ou Sophanarith, the Chief<br />
Financial Officer, Mr. Leoung Sideth, Head of<br />
Accounting Department, Mr. Chiv Dara, Financial<br />
Analyst, and Mr. Sean Putphisal, Accountant.<br />
The main purpose of this training course was<br />
to enhance the capability of both branches and<br />
departments in preparing their annual budget<br />
plan as shown in the list below:<br />
During presentation, the lecturers clearly explained<br />
some key terms including budget,which referred<br />
to a quantified plan of action for a forthcoming<br />
accounting period. It was set out to draw all aspects<br />
of business idea and express in terms of money.<br />
There are four components included in the budget<br />
plan: Income Statement, Balance Sheet, Key<br />
Financial Ratios, and Key Business Assumptions.<br />
The coordinators also continued explaining the<br />
necessity of preparing the annual budget plan,<br />
which is significant for the whole organization.<br />
These main motives include providing a solid basis<br />
for measuring performance of each branch and<br />
department (KPI), establishing a system of control,<br />
communicating between management and staff<br />
with clear expectations, and meeting NBC’s<br />
requirements.<br />
At the end of the presentation, all participants<br />
were given the chance to ask questions, which are<br />
relevant to the budget plan preparation, and those<br />
questions were clearly illustrated with practical<br />
examples. This training course ended with good<br />
atmosphere and valuable results.<br />
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CANADIA <strong>Bank</strong> <strong>Plc</strong>.<br />
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36 November 2012 No. 23
Purchasing Department Organizes Trip to Sihanouk Ville<br />
Written By Poeng Chhi Song, Purchasing Department<br />
Translated By Mr. Koy Sereipagnaroth, Training and Development Department<br />
On Saturday, 22 nd September 2012, after<br />
completing our tasks in the morning, the<br />
Purchasing Team members with a total number of<br />
23 persons went to Sihanouk Ville and stayed at<br />
the Independence Hotel, a 4-star luxury hotel and<br />
a subsidiary of <strong>Canadia</strong> Group.<br />
This was not the first time that the Purchasing<br />
Team has visited Sihanouk Ville, but this was an<br />
exciting and memorable trip made possible after<br />
paying great effort in achieving our goal and<br />
receiving the reward in the amount of 2,400 USD.<br />
Our team members tried their best to successfully<br />
complete all the tasks related to the projects of<br />
<strong>Canadia</strong> Group which led to obtaining financial<br />
reward. Under the motivating management of Mr.<br />
Luis Chen, Head of Purchasing Department, plus<br />
the substantial cooperation contributed by all staff<br />
members, the team attained the set target, and<br />
was highly commended by the Chairman.<br />
During this romantic time, some gentlemen<br />
expressed their aspiration in a well-mannered<br />
way to invite some ladies to dance, sing, and<br />
have some barbecue on the beach. It was such a<br />
wonderful night that we will never forget. During<br />
our stay at Sihanouk Ville, the team members felt<br />
comfortable with the warm weather and splendid<br />
coastal landscape.<br />
The Purchasing Team would like to express our<br />
heartfelt appreciation to the Head of Purchasing<br />
Department who encourages and leads the team<br />
to achieve our goal. And most especially to the<br />
Chairman who always support us. This trip has<br />
motivated us to work harder, and we will try our<br />
best to produce more results for <strong>Canadia</strong> <strong>Bank</strong> as<br />
well as for the Group.<br />
We have shared many fun activities and belt out<br />
some popular songs together while heading our<br />
way to Sihanouk Ville, thus easing the tiredness<br />
and boredom during our long journey. The travel<br />
lasted for almost 5 hours, but we arrived there safe<br />
and sound. After properly laying in our luggage, we<br />
had a sumptuous candlelight buffet at the fabulous<br />
hotel’s restaurant.<br />
November 2012 No. 23<br />
37
A Trip to Preah Sihanouk Ville<br />
Written by Trinh Mey, Settlement Officer, Cana Securities<br />
Translated by Lorn Sokhiang, Cana Securities Representative<br />
In order to promote unity, increase mutual<br />
understanding and communication between Cana<br />
Securities’s staff, and under the compelling support<br />
of Mr. Michael Chan, CEO of Cana Securities,<br />
the company organized a trip to Sihanouk Ville,<br />
the renowned coastal city in Cambodia. The<br />
trip was the first outdoor activity conducted by<br />
the company since its business has commenced<br />
about a year ago. This trip was enthusiastically<br />
supported by all staff, and the registered number<br />
of participants was more than two thirds of the<br />
overall employees. The organizers were the<br />
personnel in-charge of Human Resources affairs<br />
who allocated their free time one month ahead,<br />
to prepare this company trip with anticipation of<br />
obtaining a memorable and precious experience<br />
for all participants.<br />
The two-day and one night event began on<br />
Saturday, 22 nd September 2012, after the working<br />
hours at around 12:00 noon. By travelling along<br />
National Road number 4, the group stopped-over<br />
at the midway to have lunch in a restaurant named<br />
Phnom Tep which is famous for its variety of meat<br />
dishes. After travelling for about 4 hours, the group<br />
arrived at Sihanouk Ville around 4:00p.m., and<br />
went directly to the hotel for accomodation.<br />
The hotel where we stayed was at the<br />
Independence Hotel, a four-star luxury<br />
boutique hotel which is a subsidiary of<br />
<strong>Canadia</strong> Group. After checking in, we drove<br />
the hotel’s transit electric car across the road<br />
surrounded by greeneries heading toward our<br />
hotel room, and it took about five minutes<br />
from the reception area. After laying in our<br />
luggage, some cheerful activities were done.<br />
All participants took this opportunity taking<br />
photographs, and sight-seeing the stunning<br />
sea view of Independence Beach.<br />
Around 7:00 p.m, we went to the Golden<br />
Beach Restaurant to have dinner. We sit at the<br />
beach enjoying our sumptous dinner, while<br />
the cold and fresh wind blowing from the sea<br />
enhanced the meal experience. After having<br />
dinner, we went to a KTV to sing in order to<br />
ease out and completely enjoy the evening.<br />
In the morning of the second day, after having<br />
buffet breakfast served at the Coral Restaurant<br />
located at Independence Hotel, we headed to<br />
our last destination which is the most famous<br />
and most attractive beach in Sihanouk Ville,<br />
the Ochheuteal Beach. Around 3:00 p.m., we<br />
left Sihanouk Ville and came back to Phnom<br />
Penh.<br />
Though some scheduled events were<br />
cancelled due to heavy rains, all of us had<br />
a variety of remarkable memories that<br />
is everlasting and will stay in our hearts.<br />
More importantly, this field trip has met the<br />
objectives of increasing mutual understanding,<br />
and building communciation and unity among<br />
the employees.<br />
38 November 2012 No. 23
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GRAND OPENING FOR TOWER A<br />
FIRST-CLASS CONDOMINIUM IN PHNOM PENH<br />
Pearl within Diamond Island<br />
Never before, never after<br />
Deluce standard, the future of Phnom Penh