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CONTENT<br />

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<strong>Canadia</strong> <strong>Bank</strong>’s New Branches<br />

<strong>Canadia</strong> <strong>Bank</strong> was established on 11 th November<br />

1991. Since the commencement, the bank has<br />

diversified its operations through extending many<br />

branches in both Phnom Penh and provinces which<br />

then becomes the leading local bank in Cambodia.<br />

As of now, the bank has 41 branches nationwide<br />

(SanThor Mok and ToulSvayPrey are the branches<br />

which have just began their operations in October<br />

2012.<br />

With 21- year of banking experience, <strong>Canadia</strong><br />

bank has evolved its business from the Gold Trust<br />

Company to become an established commercial<br />

bank with a strong commitment to the philosophy<br />

of “Integrity is the primary principle, and customer<br />

is God”. To achieve this philosophy, the bank<br />

highly focuses on building a broader network and<br />

saxasn§rm:uk<br />

聖 托 穆 分 行<br />

SanThorMok Branch<br />

providing clients with good quality of products and<br />

services).<br />

To respond to the rapid development and<br />

provide full services to customers’ requirements<br />

in financial sectors, <strong>Canadia</strong> <strong>Bank</strong> has decided to<br />

establish five more branches in Phnom Penh and<br />

another one in province. These new branches are<br />

including:<br />

- Chak Angre Krom Branch<br />

- Toul Tumpoung Branch<br />

- Vimean Ekareach Branch<br />

- Prek Leap Branch<br />

- Ratana Plaza Branch<br />

- Preah Vihere Branch<br />

saxaTYlsVayéRB<br />

堆 遂 培 分 行<br />

TuolSvayPrey Branch<br />

For more information regarding SanThorMok<br />

Branch, please kindly contact us through the<br />

following address and telephone number:<br />

Address: No.741, St.KampucheaKrom, S/k Teuklork<br />

1, Khan ToulKork, Phnom Penh.<br />

Tel: (855) 023-885 717/ 885 718<br />

Fax: (855) 023-885 716<br />

Email: Santhormok.br@canadiabank.com.kh<br />

For more information regarding TuolSvayPrey<br />

Branch, please kindly contact us through the<br />

following address and telephone number:<br />

Address: No.772, St. 360, S/k Boeng keangkong 3,<br />

Khan ChamKaMorn, Phnom Penh.<br />

Tel: (855) 023-216 238 Fax: (855) 023-216 237<br />

Email: tuolsvayprey.br@canadiabank.com.kh<br />

November 2012 No. 23<br />

27


Technical Training Skills to Strenghten the Construction Sector in Cambodia<br />

Quoted from The Commercial News<br />

Translated by Mr. Pen Virak, Assistant to CFO<br />

MOU signing ceremony on “Technical and<br />

Professional Training Cooperation” between<br />

Cambodia Contructors Association (CCA) and the<br />

Ministry of Labor and Vocational Training was held<br />

on 25 th October 2012 at the 28 th floor of <strong>Canadia</strong><br />

Tower. This signing ceremony was presided over<br />

by H.E Mr. Pich Sophan, Acting Minister of Labor<br />

and Vocational Training, and Mr. Pung Kheav Se,<br />

Chairman of <strong>Canadia</strong> <strong>Bank</strong> <strong>Plc</strong>, and concurrently<br />

the CCA Chairman as well. The main purpose<br />

of this cooperation was aimed at supporting<br />

and strengthening the construction sector of<br />

the country, introducing local and international<br />

construction standards to the technical workers,<br />

and enhancing their professional capacities to help<br />

build Cambodia towards sustainable development<br />

and growth.<br />

Mr. Pung Kheav Se highlighted that after its<br />

establishment for more than one year and a<br />

half, the Cambodia Constructors Association has<br />

been trying to promote the construction sector<br />

development in Cambodia, and also integrating it<br />

into the ASEAN Constructors Federation (ACF) that<br />

includes member countries such as Indonesia,<br />

Malaysia, the Phillipines, Singapore, Thailand,<br />

Vietnam, and most recently the Kingdom of<br />

Cambodia.<br />

The signing of MOU between the Cambodia<br />

Constructors Association and the Ministry of<br />

Labor and Vocational Training of Cambodia was<br />

to provide training on the technical foundation<br />

and skills including brick cutting, walling, concrete<br />

mixing, wall concreting, wall decorating, and<br />

water and electricity installation to Cambodian<br />

technicians. These are the basic skills and technical<br />

construction requirements to meet with both local<br />

and international standards.<br />

Thailand is now facing inadequate number of<br />

construction workers due to high payment offered<br />

by neighboring countries whereas, Cambodian<br />

workers are leaving for Thailand to find some job,<br />

said Mr. Pung Kheav Se. According to the research,<br />

Thailand needs about 300,000 construction<br />

workers in the year 2013. This could be a good<br />

opportunity for Cambodian workers to obtain<br />

job over there. Therefore, the country should pay<br />

more attention in providing training on technical<br />

skills to construction workers in order for them<br />

to be well prepared for this kind of job inside and<br />

outside the country.<br />

After attending this training course, participants<br />

will be able to improve their skills and experiences<br />

related to construction, and answer the current<br />

needs of the market. When having high skills<br />

and abilities, they no longer have to look for jobs<br />

outside the country, added Mr. Pung Kheav Se.<br />

Simultaneously, H.E Mr. Pich Sophan admired<br />

this technical training skills which is being organized<br />

by the Cambodia Constructors Association. He also<br />

expressed that this could be one of the effective<br />

measures to prevent workers from finding jobs<br />

outside the country. They could find jobs in the<br />

country with higher payments. He added that the<br />

ASEAN integration into the regional market by the<br />

year 2015, would be a compelling challenge for<br />

our workers if they did not have high knowledge<br />

and good construction skills.<br />

28 November 2012 No. 23


Business Etiquette Training<br />

Written by Mr. Aing Huy, Investment Dep’t<br />

Translated by Miss. Traing Muyly, Head of Correspondent <strong>Bank</strong>ing & SWIFT<br />

Business etiquette is an integral part of personal<br />

accomplishment, and proper business etiquette<br />

can promote individual career development.<br />

Proper business etiquette is not only to improve<br />

the image of the individual, but also to enhance<br />

the company’s overall image. Hence, business<br />

etiquette is a vital part of the enterprise’s culture.<br />

Last 20 th October 2012, under the instructions<br />

of Mr. Pung Kheav Se, Chairman of <strong>Canadia</strong> <strong>Bank</strong>,<br />

the Private <strong>Bank</strong>ing Manager has organized<br />

and invited the instructor Ms. Cheng Xiao Wei,<br />

Head, Educational Administration Section from<br />

“Confucius Institute” to conduct a Business<br />

Etiquette Guidance and Training for 24 <strong>Canadia</strong><br />

<strong>Bank</strong> personnel from different departments. The<br />

aim was to improve the etiquette culture, mainly<br />

related to various business situations such as<br />

learning how to greet customers, enhancing<br />

the enterprise’s image, personal image, and<br />

professional image. The requirements of the codes<br />

of conduct in the business communications were<br />

appearance, grooming, deportment, language,<br />

etc.<br />

During the training course, the instructor<br />

divided the participants into four groups. Each<br />

team was asked to create their own group’s name,<br />

and participated in all kind of class activities<br />

such as asking and answering questions, and<br />

demonstrating various business etiquettes. The<br />

training’s ambience was lively and active, and<br />

participants learned a lot of new knowledge and<br />

enhanced teamwork. During the presentation, the<br />

instructor has mentioned that “if customers like<br />

you, they will also like your products. The process<br />

of interaction and the initial contact with a person<br />

or a thing are the first impression which people<br />

usually evaluate the level (price) of things, and<br />

to some extent they will determine the quality of<br />

November 2012 No. 23<br />

relationship between pros and cons”.<br />

Therefore, learning appropriate business<br />

etiquette in the process of interacting with<br />

customers, and in giving customers a good<br />

impression is very essential. The customers’<br />

judgments are their standard. The ability to<br />

accurately understand what you think can only be<br />

judged by your behavior and your language. The<br />

way you express the meaning of the customer’s<br />

perception is the gap between the directions you<br />

need to improve and make efforts, and business<br />

etiquette is a way to develop your skills that<br />

improve people’s lifestyles.<br />

The training course’s contents are as follows:<br />

- Business occasions personal appearance<br />

shape<br />

- Business occasions dress etiquette<br />

- Business occasions reception etiquette<br />

- Business occasions meeting etiquette<br />

- Business form etiquette<br />

- Business phone etiquette<br />

- Communication etiquette<br />

In the business communication, you should<br />

learn empathy, be friendly, and more concerned<br />

about the customer’s feelings from our hearts, and<br />

show customers our honesty, sincerity, respect,<br />

self-esteem as good impression to achieve a winwin<br />

situation.<br />

All trainees will obtain substantial benefits<br />

from this business etiquette training. First, it<br />

helps improve themselves. Second, it helps<br />

embellish their way of living. Third, it contributes<br />

social interaction and improves interpersonal<br />

relationships. From an enterprise’s point of view,<br />

it enhances the enterprise’s image, improves<br />

customers’ satisfaction and reputation, and<br />

ultimately strengthens the enterprise’s economic<br />

and social benefits.<br />

29


Taiwan Rice Mill Plants Visit <strong>Canadia</strong> Group<br />

Written by Mr. Bun Khim, Deputy GM of Golden DuanKeo Rice Mill Co.,Ltd.<br />

Translated by Ms. Sou Chheng, Secretary to Head of Investment Dep’t.<br />

Last 6 th until 12 th of October 2012,<br />

representatives of three largest rice mill plants<br />

from Taiwan including Mr. Kuo-Chou Chen,<br />

President of “San-Hao Rice”, Mr. Tung-Chao Lee,<br />

President of “Shan Shui Rice”, and Mr. Tom Chi,<br />

President of “Supreme Rice”, together with their<br />

family members that hold the Senior Management<br />

positions in the plants met with Mr. Pung Kheav Se,<br />

Chairman of <strong>Canadia</strong> <strong>Bank</strong> PLC, Mr. Fong Chun Kiu,<br />

Senior Consultant of <strong>Canadia</strong> Group, and Mr. Bun<br />

Khim and Mr. RienSamrith, Deputy GMs of Golden<br />

DuanKeo Rice Mill Co.,Ltd. in order to explore the<br />

possibility of having operations in the trading of<br />

fragrant rice, investing in plants, and other agribusiness<br />

related matters in Cambodia.<br />

During this visitation, the delegations received<br />

a warm welcome and reception from Mr. Pung<br />

Kheav Se at Dara Airport Hotel. The delegates<br />

were accompanied by Mr. Bun Khim plus two<br />

interpreters to spend time at some northwest<br />

provinces in Cambodia with the intention<br />

to see the conditions of purchasing paddy.<br />

Simultaneously, the delegations inquired about<br />

the current situation of agriculture, development<br />

prospects and other related issues in Cambodia.<br />

All these questions were clearly explained that led<br />

to stimulate the delegations desire to invest and<br />

have their business in Cambodia.<br />

Besides visiting some northwest provinces,<br />

the contingent also travelled to some southeast<br />

provinces to have a glimpse on the conventional<br />

rice. They visited two rice mill plants of Golden<br />

DuanKeo Rice Mill Co.,Ltd. located in two<br />

provinces. On that occasion, the cohort gave ample<br />

yet coherent advices about some challenges that<br />

the company would face such as management,<br />

operations, trading, transportation, shipping,<br />

and other international trading business of rice<br />

mill plants. They also express their intention of<br />

having a joint-venture with <strong>Canadia</strong> <strong>Bank</strong>. The<br />

Taiwanese group of companies will be responsible<br />

for managing and instilling technology, improving<br />

management, production, exportation, and other<br />

projects, while <strong>Canadia</strong> <strong>Bank</strong> will be accountable<br />

for capital injection, equipment, and land. This is<br />

to ensure that Cambodia’s goal of exporting 100<br />

tons of rice by 2015 could be achieved.<br />

30 November 2012 No. 23


<strong>Canadia</strong>n International School of Phnom Penh<br />

Holds Grand Opening Ceremony<br />

Written by Mrs. Lou Phally, Chairman’s Office<br />

Translated by Ms. Sou Chheng, Secretary to Head of Investment Dep’t<br />

On 29 th September 2012, <strong>Canadia</strong>n International<br />

School of Phnom Penh (CISP) held grand opening<br />

ceremony with participation of 200 participants<br />

including Mrs. Tun Sa Im, representative of H.E.<br />

Mr. Im Sothy, Minister of Education, Mr. Charles<br />

Pang, Executive Director of <strong>Canadia</strong>n International<br />

School of Beijing (CISB), Mr. Pung Kheav Se,<br />

Chairman of <strong>Canadia</strong> <strong>Bank</strong> PLC, Mrs. Lim Sophany,<br />

Board Director of Overseas Cambodia Investment<br />

Corporation (OCIC), Mrs. Carolyne Pung, Chairman<br />

of The <strong>Canadia</strong>n International School of Phnom<br />

Penh Limited and principal of CISP, students,<br />

parents and other distinguished guests.<br />

At the inception of ceremony, Diamond Island<br />

Theatre’s art troupe presented Cambodian<br />

traditional dance-Blessing Dance which revealed<br />

a warm welcome for the whole ceremony. Then<br />

Mrs. Tun Sa Im, representative of H.E. Mr. Im Sothy,<br />

Minister of Education, Mrs. Lim Sophany, Board<br />

Director of OCIC and Mr. Charles Pang, Executive<br />

Director of CISB, and Ms. Donna Trafford, Deputy<br />

Principal of CISP together cut the ribbon, and CISP<br />

was officially announced.<br />

In Ms. Donna Trafford’s speech, she expressed<br />

that CISP is an international pre-school highly<br />

focusing on developing students’ abilities<br />

including creative thinking and good behavior<br />

that are potential to enlighten children’s wisdom<br />

and discover their potential as early as possible.<br />

<strong>Canadia</strong>n curriculum was employed, and teachers<br />

who had long experience in teaching and taking<br />

November 2012 No. 23<br />

good care of students were graduated from<br />

<strong>Canadia</strong>. The school was equipped with modern<br />

facilities, swimming pools, garden, and large space<br />

with beautiful and good environment which could<br />

be trusted by parents.<br />

On that occasion, the Deputy Principal also<br />

invited Mrs. Tun Sa Im, representative of H.E. Mr.<br />

Im Sothy, Minister of Education, Mrs. Lim Sophany,<br />

Board Director of OCIC, and Mr. Charles Pang,<br />

Executive Director of CISB to cut the cake for CISP<br />

operation. Then some interesting activities for<br />

children were organized and particularly lucky<br />

draw for tuition fee discount coupons.<br />

The ceremony was ended at 05 o’clock with<br />

good atmosphere and productive result.<br />

<strong>Canadia</strong>n International School (CIS) is a worldfamous<br />

international education institute which<br />

was extended to China, Thailand, Canada and other<br />

places. CISP collaborated with Shenzhen Nanshan<br />

International School to build the first <strong>Canadia</strong>n<br />

international kindergarten in Cambodia located in<br />

Bassac Garden City. The school has commenced its<br />

operation for two months, and students are from<br />

Cambodia, China, England, <strong>Canadia</strong>, Australia,<br />

Philippine, Thailand, and some other countries.<br />

There are six classes up to now with twenty<br />

students for each from the age of 18 months to<br />

6 years old. In the future, CISP also plans to build<br />

<strong>Canadia</strong>n International School starting from the<br />

first to twelfth grade.<br />

31


Mid-Autumn Festival Organized at Dara Airport Hotel<br />

Written by Miss. Aing Saing, Secretary to Chairman<br />

Translated by Mr. Lao Bun Phal, Branch Manager, Chenla Branch<br />

Moon gazing, moon worshipping, feasting, and<br />

family reunion are signs of Chinese traditional<br />

festivals “Zhong Qiu Jie”. These remarkable<br />

festivals do not only indicate gratitude of Chinese<br />

people but also bound to the feelings of reunion.<br />

Relatively, <strong>Canadia</strong> <strong>Bank</strong> PLC family members also<br />

gathered together to celebrate the Mid-Autumn<br />

Festival on the evening of 29 th September 2012,<br />

at Dara Airport Hotel. There were about 300<br />

participants who attended this festival including<br />

the Top Executives, Heads of Departments,<br />

Managers, and some other personnel.<br />

At the inception of this event, Mr. Pung Kheav<br />

Se, Chairman of <strong>Canadia</strong> <strong>Bank</strong> PLC delivered a<br />

welcoming remark to the entire <strong>Canadia</strong> Family<br />

Members. In his remarks, Mr. Pung expressed his<br />

heartfelt appreciation to all personnel that spent<br />

their valuable time to participate in the said event,<br />

and also gave blessings to their family members.<br />

Simultaneously, he also expressed his deep regrets<br />

for those who could not attend the event due to<br />

the seating availability and limitations.<br />

When the moon was full with its brightness<br />

glittering down on the earth, all personnel enjoyed<br />

gazing and listening to the two charming MCs with<br />

their beautiful voice narrating the legend, and<br />

the origin of the Mid-Autumn festival. Then, the<br />

event was followed by different kinds of activities,<br />

and particularly beautiful and romantic songs<br />

performed by <strong>Canadia</strong> personnel including:<br />

1- Mr. Hung Kheang: Chinese song called<br />

“Moonlight in the down”<br />

2- Mr. Chhuon Sun Heng: Taiwanese song called<br />

“I ask the Sky”<br />

3- Mr. Chhay Sinat and Ms. Nuth Panhasocheata<br />

: Moon Represents My Heart<br />

4- Mr. Chhuon Sun Heng and Ms. Trinh Mey:<br />

Chinese song called “Hua Hao Yue Yuan”<br />

5- Mr. Ngo Ly Hong, Mr. Hung Khin, Ms. Lim Mei,<br />

and Ms. Ny Mei: Friends<br />

6- Ms. Bo Dalin: Khmer song called “Is there a<br />

song let you think of me”<br />

More importantly, the event was also followed<br />

by some funny game contests including Balloon<br />

Collection and The Longest, along with famous<br />

Chinese poem (Su Dong Po) leaving the whole<br />

ceremony full of vigorous and prolonged applause.<br />

At the end of the event, we all sat down, enjoyed<br />

fantastic buffet offered by the hotel, and savor<br />

with the delicious moon cakes together.<br />

The three-hour celebration of the moon festival<br />

ended with a joyous atmosphere and reflected<br />

good communication and friendship among staff<br />

members. The event also left everyone who<br />

joined with cheerfulness, smile, laughter, and an<br />

unforgettably warm night. This event is also a step<br />

forward to motivate <strong>Canadia</strong> <strong>Bank</strong> personnel to<br />

work more closely with each other for a continuous<br />

development of the bank as a whole.<br />

32 November 2012 No. 23


The First Anniversary of Kampong Thom Branch<br />

Written and Translated by Mr. Sieng Virak, DBM, Kampong Thom Branch<br />

Kampong Thom: On 23 rd<br />

September 2012, <strong>Canadia</strong><br />

<strong>Bank</strong> <strong>Plc</strong>. organized the first<br />

anniversary of its Kampong<br />

Thom office located at Village<br />

2, Kampong Thom quarter,<br />

Stung Steng town, Kampong<br />

Thom province, which officially<br />

commenced its business<br />

operations since September<br />

2011. This celebration was<br />

presided over by Mr. Pung Kheav<br />

Se, Chairman of <strong>Canadia</strong> <strong>Bank</strong><br />

<strong>Plc</strong>., Members of the <strong>Bank</strong>’s<br />

Management Team, Kampong<br />

Thom Governor, as well as the<br />

bank’s valued customers.<br />

During the first year of its<br />

operations, <strong>Canadia</strong> <strong>Bank</strong><br />

Kampong Thom reached the<br />

milestone through exceeding<br />

all the annual targets set for<br />

both deposits and loans. For<br />

the last June 2012, it also won<br />

the first cash reward for its<br />

best three-month fixed deposit<br />

campaign collector as stated<br />

in the Top Management plan.<br />

More importantly, <strong>Canadia</strong><br />

<strong>Bank</strong> Kampong Thom branch<br />

has supported numerous local<br />

community events through<br />

sponsorships during last<br />

year’s flood in Taing Krasaing<br />

commune, Santok district,<br />

Kampong Thom province. The<br />

branch also organized various<br />

types of seminars at Angkor City<br />

Institute and Mlop Svay Thom<br />

restaurant to introduce<br />

<strong>Canadia</strong> <strong>Bank</strong>’s products<br />

and services. These were<br />

conducted highlighting<br />

the special promotion<br />

of junior account, fixed<br />

deposits, outward<br />

remittance, short and<br />

long-term agricultural<br />

loans, current job<br />

announcement, and<br />

other bank related issues.<br />

With a continuous improvement<br />

to respond to both local and<br />

international trends in the<br />

banking industry, investing in<br />

people, and offering clientfocused<br />

solutions, we have<br />

currently sustained the bank’s<br />

outstanding growth in town over<br />

the first year of its operations,<br />

and also contributed in the<br />

improvement of the economy in<br />

Kampong Thom. This reflected a<br />

good achievement accomplished<br />

in the first year, and the branch<br />

will further take its great efforts<br />

to enhance both good products<br />

and services, keep existing<br />

customers, and attract the new<br />

ones.<br />

Relatively, Mr. Suy Visith,<br />

<strong>Canadia</strong> <strong>Bank</strong> Kampong Thom<br />

Branch Manager mentioned that<br />

the bank’s vision was to be the<br />

first leading bank in Cambodia<br />

through introducing new and<br />

innovative financial products<br />

and services to meet its clients’<br />

needs. At the same time, he also<br />

expressed his profound gratitude<br />

to all customers for their trust<br />

and faith in using <strong>Canadia</strong> <strong>Bank</strong>’s<br />

products and services. Without<br />

their support and constructive<br />

comments, the branch would not<br />

have been where it is now. On<br />

that occasion, he also thanked<br />

all the staff who dedicated much<br />

of their time and energy to<br />

concurrently satisfy customers<br />

while achieving the bank’s<br />

goal, by particularly complying<br />

with the branch’s philosophy<br />

“Together We Do Better”.<br />

Other two special<br />

promotions, which are the Junior<br />

Account and the three-month<br />

fixed deposit campaign will be<br />

concluded in October 2012. With<br />

this promotion, stakeholders<br />

will have the chance of winning<br />

appealing prizes including a trip<br />

to Disneyland in Hong Kong,<br />

and receiving an interest rate<br />

increment for their FD account.<br />

In the upcoming year, <strong>Canadia</strong><br />

<strong>Bank</strong> will extend its network to<br />

Modulkiri, Keb, Preah Vihear,<br />

and Odormean Chay. For more<br />

information regarding <strong>Canadia</strong><br />

<strong>Bank</strong> Kampong Thom branch,<br />

kindly contact us through<br />

telephone number 062 961 788<br />

or via E-mail at kampongthom.<br />

br@canadiabank.com.kh.<br />

34 November 2012 No. 23


Training on Branch Operations<br />

Written by Mr. Vong Sam Aun, Senior Trainer, Training and Development Department<br />

Today’s banks provide an incredible array of<br />

financial services to meet the diverse requirements<br />

and needs of their customers. To respond to<br />

these needs, bankers’ responsibilities are to<br />

professionally represent the interest in every<br />

interaction with customers, fellow bank employees,<br />

vendors, and other business community members.<br />

In order to serve those clients well and to fully<br />

fulfill its responsibilities, the bankers must have<br />

a thorough working knowledge of the bank<br />

products, services, policies and practice, have<br />

good judgment, promptly address issues, follow<br />

procedures, and establish banking relationship<br />

that meet customers’ needs while safeguarding<br />

the bank’s goals and interests.<br />

In this essence, the Training and Development<br />

Department under the robust collaboration with<br />

some relevant departments and branches including<br />

Main Branch Operations, Accounting, Credit<br />

Management, Branch Operations and Controls,<br />

Branch Sales and Services Quality, Housing Loan,<br />

Corporate Services, SME, Stat Chas Branch, Hengly<br />

Branch, Sovanna Branch, Pochentong Branch,<br />

Charles Gaulle Branch, and Kbal Thnal Branch had<br />

conducted a training course on Branch Operations<br />

for a period of 5 months that commenced last<br />

June and concluded this October 2012, at <strong>Canadia</strong><br />

<strong>Bank</strong>’s Training Room on the 15 th floor of <strong>Canadia</strong><br />

Tower. The training was well participated by the<br />

967 employees (586 females and 371 males) from<br />

different departments and branches in Phnom<br />

Penh and in provinces.<br />

This training course was aimed at standardizing<br />

the banking operational processes at all branches,<br />

building up the capacity of on-the-job training<br />

employees, and strengthening the imperative<br />

knowledge and skills of the bank’s staff. All<br />

participants were divided into different groups in<br />

order to study compulsory subjects related to their<br />

positions and job responsibilities. These subjects<br />

are CSO, CSS in-charge of CSO, CSS in-charge<br />

of Teller, Teller/Senior Teller, Branch Support<br />

Supervisor/Branch Support Officer, and Chief<br />

Loan/Loan Officer.<br />

During this training course, both trainers and<br />

trainees closely and enthusiastically worked<br />

together. The coordinators tried their best to explain<br />

the topics using theories, practical examples, and<br />

system. The participants worked very hard and<br />

studied each subject thoroughly by discussing,<br />

sharing ideas and experiences, and asking<br />

questions in order for the different operations<br />

to be placed together, and a standardization of<br />

operations in the bank as a whole was established.<br />

This course was successfully ended on 18 th October<br />

2012, with prolific and remarkable results.<br />

In a nutshell, the Training and Development<br />

Department would like to express its sincere<br />

thanks to all relevant departments, branches,<br />

participants, and trainers who took their valuable<br />

time to attend, participate, train, and help<br />

prepare the training materials. And in particular,<br />

our profound gratitude to the Chairman, Senior<br />

Management and Management Team for their<br />

unwavering support on all the training courses.<br />

November 2012 No. 23<br />

35


Workshop on Budget Plan Preparation for 2013<br />

Written by Mr. Nget Rachha, Training and Development Officer<br />

In response to the directive from the Top<br />

Management and the incumbent need of <strong>Canadia</strong><br />

<strong>Bank</strong> with regards to the effectiveness and efficiency<br />

of preparing a budget plan, and particularly<br />

to achieve the bank’s target and mission, the<br />

Accounting and Financial Departments conducted<br />

a training course on “Budget Plan Preparation For<br />

2013” that was well participated by around 60 <strong>Bank</strong><br />

personnel including Department Heads, Branch<br />

Managers, Deputy Branch Managers, Accountants,<br />

Chief Loan Officers, and staffs who are responsible<br />

for the annual budget plan preparation.<br />

This training course has started at 8:30 in the<br />

morning of 29 th September 2012, at the Training<br />

Room on the 15 th floor of <strong>Canadia</strong> Tower, and it<br />

was presented by Mr. Ou Sophanarith, the Chief<br />

Financial Officer, Mr. Leoung Sideth, Head of<br />

Accounting Department, Mr. Chiv Dara, Financial<br />

Analyst, and Mr. Sean Putphisal, Accountant.<br />

The main purpose of this training course was<br />

to enhance the capability of both branches and<br />

departments in preparing their annual budget<br />

plan as shown in the list below:<br />

During presentation, the lecturers clearly explained<br />

some key terms including budget,which referred<br />

to a quantified plan of action for a forthcoming<br />

accounting period. It was set out to draw all aspects<br />

of business idea and express in terms of money.<br />

There are four components included in the budget<br />

plan: Income Statement, Balance Sheet, Key<br />

Financial Ratios, and Key Business Assumptions.<br />

The coordinators also continued explaining the<br />

necessity of preparing the annual budget plan,<br />

which is significant for the whole organization.<br />

These main motives include providing a solid basis<br />

for measuring performance of each branch and<br />

department (KPI), establishing a system of control,<br />

communicating between management and staff<br />

with clear expectations, and meeting NBC’s<br />

requirements.<br />

At the end of the presentation, all participants<br />

were given the chance to ask questions, which are<br />

relevant to the budget plan preparation, and those<br />

questions were clearly illustrated with practical<br />

examples. This training course ended with good<br />

atmosphere and valuable results.<br />

<br />

CANADIA <strong>Bank</strong> <strong>Plc</strong>.<br />

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36 November 2012 No. 23


Purchasing Department Organizes Trip to Sihanouk Ville<br />

Written By Poeng Chhi Song, Purchasing Department<br />

Translated By Mr. Koy Sereipagnaroth, Training and Development Department<br />

On Saturday, 22 nd September 2012, after<br />

completing our tasks in the morning, the<br />

Purchasing Team members with a total number of<br />

23 persons went to Sihanouk Ville and stayed at<br />

the Independence Hotel, a 4-star luxury hotel and<br />

a subsidiary of <strong>Canadia</strong> Group.<br />

This was not the first time that the Purchasing<br />

Team has visited Sihanouk Ville, but this was an<br />

exciting and memorable trip made possible after<br />

paying great effort in achieving our goal and<br />

receiving the reward in the amount of 2,400 USD.<br />

Our team members tried their best to successfully<br />

complete all the tasks related to the projects of<br />

<strong>Canadia</strong> Group which led to obtaining financial<br />

reward. Under the motivating management of Mr.<br />

Luis Chen, Head of Purchasing Department, plus<br />

the substantial cooperation contributed by all staff<br />

members, the team attained the set target, and<br />

was highly commended by the Chairman.<br />

During this romantic time, some gentlemen<br />

expressed their aspiration in a well-mannered<br />

way to invite some ladies to dance, sing, and<br />

have some barbecue on the beach. It was such a<br />

wonderful night that we will never forget. During<br />

our stay at Sihanouk Ville, the team members felt<br />

comfortable with the warm weather and splendid<br />

coastal landscape.<br />

The Purchasing Team would like to express our<br />

heartfelt appreciation to the Head of Purchasing<br />

Department who encourages and leads the team<br />

to achieve our goal. And most especially to the<br />

Chairman who always support us. This trip has<br />

motivated us to work harder, and we will try our<br />

best to produce more results for <strong>Canadia</strong> <strong>Bank</strong> as<br />

well as for the Group.<br />

We have shared many fun activities and belt out<br />

some popular songs together while heading our<br />

way to Sihanouk Ville, thus easing the tiredness<br />

and boredom during our long journey. The travel<br />

lasted for almost 5 hours, but we arrived there safe<br />

and sound. After properly laying in our luggage, we<br />

had a sumptuous candlelight buffet at the fabulous<br />

hotel’s restaurant.<br />

November 2012 No. 23<br />

37


A Trip to Preah Sihanouk Ville<br />

Written by Trinh Mey, Settlement Officer, Cana Securities<br />

Translated by Lorn Sokhiang, Cana Securities Representative<br />

In order to promote unity, increase mutual<br />

understanding and communication between Cana<br />

Securities’s staff, and under the compelling support<br />

of Mr. Michael Chan, CEO of Cana Securities,<br />

the company organized a trip to Sihanouk Ville,<br />

the renowned coastal city in Cambodia. The<br />

trip was the first outdoor activity conducted by<br />

the company since its business has commenced<br />

about a year ago. This trip was enthusiastically<br />

supported by all staff, and the registered number<br />

of participants was more than two thirds of the<br />

overall employees. The organizers were the<br />

personnel in-charge of Human Resources affairs<br />

who allocated their free time one month ahead,<br />

to prepare this company trip with anticipation of<br />

obtaining a memorable and precious experience<br />

for all participants.<br />

The two-day and one night event began on<br />

Saturday, 22 nd September 2012, after the working<br />

hours at around 12:00 noon. By travelling along<br />

National Road number 4, the group stopped-over<br />

at the midway to have lunch in a restaurant named<br />

Phnom Tep which is famous for its variety of meat<br />

dishes. After travelling for about 4 hours, the group<br />

arrived at Sihanouk Ville around 4:00p.m., and<br />

went directly to the hotel for accomodation.<br />

The hotel where we stayed was at the<br />

Independence Hotel, a four-star luxury<br />

boutique hotel which is a subsidiary of<br />

<strong>Canadia</strong> Group. After checking in, we drove<br />

the hotel’s transit electric car across the road<br />

surrounded by greeneries heading toward our<br />

hotel room, and it took about five minutes<br />

from the reception area. After laying in our<br />

luggage, some cheerful activities were done.<br />

All participants took this opportunity taking<br />

photographs, and sight-seeing the stunning<br />

sea view of Independence Beach.<br />

Around 7:00 p.m, we went to the Golden<br />

Beach Restaurant to have dinner. We sit at the<br />

beach enjoying our sumptous dinner, while<br />

the cold and fresh wind blowing from the sea<br />

enhanced the meal experience. After having<br />

dinner, we went to a KTV to sing in order to<br />

ease out and completely enjoy the evening.<br />

In the morning of the second day, after having<br />

buffet breakfast served at the Coral Restaurant<br />

located at Independence Hotel, we headed to<br />

our last destination which is the most famous<br />

and most attractive beach in Sihanouk Ville,<br />

the Ochheuteal Beach. Around 3:00 p.m., we<br />

left Sihanouk Ville and came back to Phnom<br />

Penh.<br />

Though some scheduled events were<br />

cancelled due to heavy rains, all of us had<br />

a variety of remarkable memories that<br />

is everlasting and will stay in our hearts.<br />

More importantly, this field trip has met the<br />

objectives of increasing mutual understanding,<br />

and building communciation and unity among<br />

the employees.<br />

38 November 2012 No. 23


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FIRST-CLASS CONDOMINIUM IN PHNOM PENH<br />

Pearl within Diamond Island<br />

Never before, never after<br />

Deluce standard, the future of Phnom Penh

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