Showcase for Sharing Page 9 - SSM Health Care
Showcase for Sharing Page 9 - SSM Health Care
Showcase for Sharing Page 9 - SSM Health Care
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
A QUARTERLY PUBLICATION BY <strong>SSM</strong> HEALTH CARE FOR EMPLOYEES, PHYSICIANS AND FRIENDS • WINTER 2009<br />
<strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong><br />
<strong>Page</strong> 9<br />
ssmhc.com
The Meaning of $5<br />
Sr. Mary Jean<br />
As we begin a new year<br />
at <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> — the<br />
138th since our founding<br />
in 1872 — I invite you<br />
to think about what you<br />
might do with $5 to make<br />
a difference in the world.<br />
And then I urge you to<br />
do it!<br />
With $5, Mother Odilia<br />
began what today is <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, an organization that cares <strong>for</strong> more<br />
than 2 million people each year. It’s astonishing when you think that so little<br />
could make such a huge difference over time.<br />
Last spring at <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-St. Louis Mission Days, the story of our<br />
founding Sisters was told, and a video featured employees stating what they<br />
would do if they suddenly found $5. Among the thousands of <strong>SSM</strong> St. Louis<br />
employees who heard the story and watched the video was Karen Snyder, a<br />
psychologist at <strong>SSM</strong> Cardinal Glennon Children’s Medical Center.<br />
A few days later, Karen was getting ready <strong>for</strong> work, when her husband<br />
came in from taking out the garbage and told her he’d found $5. Her<br />
amazement surprised him. “Finding five dollars is nice,” he said, “but it’s<br />
hardly amazing.”<br />
Over the next few weeks, Karen thought about the $5. She felt that it<br />
meant something special, and she wanted to spend it on something significant;<br />
on something that would make a difference. Then she remembered a friend<br />
of her daughter’s who founded an organization to provide clean drinking<br />
water <strong>for</strong> people in the developing world. It was called 3<strong>for</strong>5.<br />
Thinking back to the story of Mother Odilia, Karen decided she, too,<br />
could make a difference with her $5. She gave the money to 3<strong>for</strong>5.<br />
Five dollars won’t end thirst <strong>for</strong> millions of people, but Mother Odilia<br />
would tell us small gifts have a way of growing beyond our imagination.<br />
Five dollars and faith were all the founding Sisters needed.<br />
As we begin a new year at <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> — the 138th since our<br />
founding in 1872 — I invite you to think about what you might do with<br />
$5 to make a difference in the world. And then I urge you to do it!<br />
God bless you.<br />
<strong>SSM</strong> HEALTH CARE is sponsored by the<br />
Franciscan Sisters of Mary<br />
OUR MISSION<br />
Through our exceptional health care<br />
services, we reveal the healing presence<br />
of God.<br />
OUR VALUES<br />
Compassion • Respect • Excellence<br />
Stewardship • Community<br />
CORPORATE OFFICE<br />
477 North Lindbergh Blvd.<br />
St. Louis, MO 63141<br />
Phone: (314) 994-7800<br />
Fax: (314) 994-7900<br />
DIXIE PLATT<br />
Senior Vice President-<br />
Mission & External Relations<br />
SUZY FARREN<br />
Vice President-<br />
Corporate Communications<br />
ALAN WESLEY<br />
Corporate Publications Manager<br />
ANNICE BARNES<br />
Distribution & Editorial Assistant<br />
HOW TO CONTACT US<br />
Send questions or suggestions to<br />
alan_wesley@ssmhc.com<br />
MEDIA INQUIRIES<br />
Reporters seeking additional in<strong>for</strong>mation<br />
should contact chris_sutton@ssmhc.com<br />
<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> provides equal employment<br />
opportunities, without regard to<br />
race, color, religion, sex, age, national<br />
origin, sexual orientation, veteran status,<br />
or disability to all qualified applicants<br />
and executives.<br />
Optimi<strong>SSM</strong> is printed on recycled paper<br />
that is recyclable.<br />
WHO WE ARE: Missouri: <strong>SSM</strong> Cardinal Glennon Children’s Medical Center • <strong>SSM</strong> DePaul <strong>Health</strong> Center • <strong>SSM</strong> St. Joseph <strong>Health</strong> Center • <strong>SSM</strong> St. Joseph <strong>Health</strong> Center–Wentzville • <strong>SSM</strong> St. Clare <strong>Health</strong> Center • <strong>SSM</strong><br />
St. Joseph Hospital West • <strong>SSM</strong> St. Mary’s <strong>Health</strong> Center-St. Louis • <strong>SSM</strong> Home <strong>Care</strong> • <strong>SSM</strong> Integrated <strong>Health</strong> Technologies • <strong>SSM</strong> Support Services • St. Francis Hospital & <strong>Health</strong> Services • St. Mary’s <strong>Health</strong><br />
Center-Jefferson City • Illinois: St. Mary’s Good Samaritan, Inc.-Mount Vernon and Centralia campuses • Wisconsin: Boscobel Area <strong>Health</strong> <strong>Care</strong> • Columbus Community Hospital • St. Clare Hospital and <strong>Health</strong> Services<br />
St. Clare Meadows <strong>Care</strong> Center • St. Mary’s Hospital-Madison • St. Mary’s <strong>Care</strong> Center • Stoughton Hospital • Oklahoma: Bone and Joint Hospital at St. Anthony • St. Anthony Hospital • Unity <strong>Health</strong> Center (North<br />
& South)<br />
2
Optimi<strong>SSM</strong><br />
A QUARTERLY PUBLICATION BY <strong>SSM</strong> HEALTH CARE FOR EMPLOYEES, PHYSICIANS AND FRIENDS • FALL 2009<br />
Welcome to Optimi<strong>SSM</strong>!<br />
We wish we could send you this year’s<br />
<strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong> in powder <strong>for</strong>m so<br />
you could just add water and stir it to life.<br />
The mix would fizz. It would be refreshing,<br />
but it also would make you thirsty <strong>for</strong> more.<br />
We did our best to give you a taste inside<br />
this edition.<br />
Inside this issue:<br />
Continue Courageously<br />
Messages from employees<br />
about the Franciscan Sisters<br />
4of Mary.<br />
If you would like something sweet and<br />
warm, read the employee comments<br />
about the Franciscan Sisters of Mary in<br />
our Continue Courageously blog.<br />
In keeping with this liquid theme, a toast<br />
to you <strong>for</strong> all your work and dedication in<br />
2009. We only managed to offer a glimpse<br />
at some of the wonderful things you accomplished.<br />
We think 2010 will be an even<br />
better year because of you, and because …<br />
well … our name is Optimi<strong>SSM</strong>.<br />
<strong>SSM</strong>’s Got Talent…<br />
and energy, and humor, and knowledge,<br />
and a lot of people who aren’t afraid<br />
to share all that talent, energy, humor 9and knowledge to make things better.<br />
On the Cover:<br />
Foreground, Bill Jennings,<br />
president of <strong>SSM</strong> St. Mary’s<br />
<strong>Health</strong> Center, Richmnd<br />
Heights, Mo. Background,<br />
Gaspare Calvaruso, president<br />
of <strong>SSM</strong> St. Joseph <strong>Health</strong><br />
Center, St. Charles, Mo., on<br />
stage as part of the per<strong>for</strong>mance<br />
by the Colonscopies.<br />
Regular Features:<br />
SuperCarol<br />
Super Carol versus the Apathy Atomizer of<br />
20Count Von Shortcut and Bad Habitus.<br />
How We’re Doing. . . . . . . . 16<br />
Around <strong>SSM</strong> . . . . . . . . . . . 20<br />
Calendar. . . . . . . . . . . . . . . 22<br />
3
The Franciscan Sisters of Mary have not only given us a<br />
legacy of care. They have shown us the power of devoted<br />
lives. Below are some of the comments to the Sisters from<br />
<strong>SSM</strong> employees — just a few of the many lives the Sisters<br />
have touched.<br />
“One thing I always admired<br />
about Sr. Betty is not only did she<br />
know the name of every employee<br />
who worked at St. Mary’s, she<br />
also knew about our families.<br />
And Sr. Susan Scholl would<br />
stop by my office early in the<br />
morning to just chat. Even though<br />
she was the president of the<br />
hospital, she never acted like she<br />
was above talking with anyone. She was supportive during my breast<br />
cancer diagnosis and recovery, and through my mother’s death. Sr. Susan<br />
is truly a strong and courageous leader and woman I admire.”<br />
— MARILYN PRESTI, ADMINISTRATIVE SECRETARY, CLINICAL PERFORMANCE<br />
IMPROVEMENT CENTER, <strong>SSM</strong> HEALTH CARE-ST. LOUIS<br />
“You have touched lives and<br />
hearts in your ministry. It is so<br />
true to state that through your<br />
good works and examples we<br />
have been shown how to live<br />
the mission.”<br />
— VELMA BERNSKOETTER, TRAN-<br />
SCRIPTIONIST, ST. MARY’S HEALTH<br />
CENTER, JEFFERSON CITY, MO.<br />
“Doing what is right <strong>for</strong> the people we serve<br />
— simply because it’s who we are — shines<br />
through in everything she (Sr. Betty) does.”<br />
— NEIL KIESEL, EXECUTIVE DIRECTOR-MARKETING<br />
AND COMMUNICATIONS, <strong>SSM</strong> HEALTH CARE ST. LOUIS<br />
4
“If you have worked <strong>for</strong> <strong>SSM</strong> any<br />
length of time, I feel that you get<br />
the knowledge that this is more<br />
than a job; it is a calling. I feel that<br />
<strong>SSM</strong> is truly in the hands of wonderful<br />
people who will continue<br />
the earlier works of the Sisters.”<br />
— NANCY BARNES, PATIENT FINANCIAL<br />
COUNSELOR, BUSINESS OFFICE,<br />
ST. FRANCIS HOSPITAL AND HEALTH<br />
SERVICES, MARYVILLE, MO.<br />
“I am very grateful <strong>for</strong> all the years of service<br />
each and every Sister has given to living out<br />
St. Mary’s mission.”<br />
— VICKY SVOBOTA, LIFELINE REPRESENTATIVE, <strong>SSM</strong><br />
ST. MARY’S HEALTH CENTER, RICHMOND HEIGHTS, MO.<br />
“Every day, I see and feel the mission of the<br />
early sisters in the attitudes and love of our<br />
employees. Thank you to the Sisters <strong>for</strong> all of<br />
their ef<strong>for</strong>ts to ensure that continuity!”<br />
“The hospital’s mission attracted me<br />
to <strong>SSM</strong> and the mission is what keeps<br />
me here. Thank you so much <strong>for</strong> all<br />
that you do and have done. Your<br />
work and your stories inspire me.”<br />
— FRANCESCA FERRENTELLI, PROGRAM<br />
MANAGER, ADULT TRANSITIONAL CARE, <strong>SSM</strong><br />
BEHAVIORAL HEALTH<br />
— NANCY HAILE, RN, REGULATORY COORDINATOR,<br />
<strong>SSM</strong> DEPAUL HEALTH CENTER, BRIDGETON, MO.<br />
5
“What a blessing Sr. Betty has been to thousands<br />
of people within <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>. Heartfelt<br />
thanks to Sr. Betty and all the Sisters <strong>for</strong> trusting<br />
that we will carry on the mission. It is in our hands!”<br />
— EUNICE HALVERSON, CORPORATE VICE PRESIDENT-<br />
QUALITY RESOURCE CENTER<br />
“Thank you, our dear Sisters, <strong>for</strong><br />
leading us in our mission. I have experienced<br />
this firsthand, as a patient<br />
and as an employee of <strong>SSM</strong>. I am<br />
proud to be a part of <strong>SSM</strong>, and will<br />
do all I can to continue courageously.”<br />
— SHARON SARNES,<br />
CORPORATE CLAIMS ASSISTANT<br />
“I have been a nurse <strong>for</strong> 38 years and love what<br />
I do. It has become a way of life, a way of serving<br />
others. Thank you <strong>for</strong> the opportunity to do the<br />
Lord’s work here at DePaul.”<br />
“For 29 years, I have had the privilege and honor of working with the<br />
Franciscan Sisters of Mary. I have been inspired, taught, mentored, and given<br />
opportunities that I never expected to have.”<br />
— DEBBIE HENDERSON, DIRECTOR OF NURSING,<br />
CRITICAL CARE UNIT, <strong>SSM</strong> DEPAUL HEALTH CENTER,<br />
BRIDGETON, MO.<br />
6<br />
— BILL THOMPSON, PRESIDENT, CHIEF OPERATING OFFICER<br />
OF <strong>SSM</strong> HEALTH CARE
“I went into nursing <strong>for</strong> the same values that I found at <strong>SSM</strong>. Thank you<br />
<strong>for</strong> all that you have put into this ministry. I would not want to do any<br />
less in the future.”<br />
— JAN ZIMMERMAN, RN, NURSING AND COMPLIANCE<br />
COORDINATOR, ST. MARY’S HEALTH CENTER,<br />
JEFFERSON CITY, MO.<br />
“Continuing courageously is a must <strong>for</strong> me. I am<br />
determined to complete a task that I have been<br />
inspired to partake in, thus I have the satisfaction<br />
of knowing that I have done my best to follow<br />
through to the end.”<br />
— GLENDA BASTAIN, STAFF ACCOUNTANT,<br />
<strong>SSM</strong> HEALTH CARE-ST. LOUIS<br />
“Each day when I come<br />
to work, I know I have<br />
been handed down a<br />
legacy that has been<br />
entrusted unto my care.”<br />
— GLENN REITZ, CHAPLAIN,<br />
<strong>SSM</strong> DEPAUL HEALTH CENTER,<br />
BRIDGETON, MO.<br />
“Hello to all of you wonderful servants<br />
of our Lord. The work you do in service<br />
to our Lord is very rewarding.”<br />
— DENISE HOPFINGER,TRANSCRIPTIONIST/EKG<br />
TECHNICIAN-CARDIOLOGY DEPARTMENT,<br />
ST. MARY’S GOOD SAMARITAN INC.-<br />
MOUNT VERNON CAMPUS<br />
7
“Sister Rose’s words from<br />
the film brought tears to my<br />
eyes. I believe our mission<br />
here is very real and<br />
very possible — to ‘reveal<br />
the healing presence<br />
of God.’”<br />
— RHONDA WHELAN,<br />
DEPARTMENT TECHNICAL<br />
ASSISTANT, <strong>SSM</strong> DEPAUL<br />
HEALTH CENTER,<br />
BRIDGETON, MO.<br />
“I take great pride in working <strong>for</strong> <strong>SSM</strong> and this<br />
video just really hit home and let me understand<br />
exactly why I wanted to be a part of St. Francis<br />
Maryville.”<br />
— TAMMY THOMPSON, PATIENT ACCOUNTING AND<br />
REGISTRATION MANAGER, ST. FRANCIS HOSPITAL<br />
AND HEALTH SERVICES, MARYVILLE, MO.<br />
“I truly love what I do and I’m proud say I work<br />
<strong>for</strong> <strong>SSM</strong>. Neither of which would be possible<br />
without the Sisters and their mission.”<br />
— JOANNE KRAMER, INTAKE COORDINATOR,<br />
<strong>SSM</strong> HOME CARE<br />
“Spiritual Leadership. Exemplary Management. I am proud to work<br />
within an organization that embraces those values. And then to have<br />
the opportunity to hear the stories of our Sisters! Individually and collectively<br />
they live those values.”<br />
— CAROLE HALBERG, EXECUTIVE DIRECTOR, ST. MARY’S FOUNDATION, MADISON, WIS.<br />
8
<strong>SSM</strong>’s Got<br />
They must have known something special was going to happen because<br />
a record-breaking number of people showed up <strong>for</strong> this year’s <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong>.<br />
The more than 350 participants were not disappointed. If the pages that follow<br />
look like a lot of fun and a wonderful exchange of in<strong>for</strong>mation<br />
were happening, you’ve got the right picture.<br />
The Colonoscopies, from left: Don<br />
Eggleston, corporate vice president,<br />
mission and values; Chris Sutton, corporate<br />
communications manager;<br />
Bob Porter, President and chief strategy<br />
officer, <strong>SSM</strong>HC-St. Louis; Jackie<br />
Maassen, administrative assistanthuman<br />
resources and organizational<br />
development, <strong>SSM</strong>HC-St. Louis;<br />
Dr. Kevin Johnson, vice president<br />
and chief medical officer <strong>for</strong> <strong>SSM</strong>HC-<br />
St. Louis; Bill Jennings, president of<br />
<strong>SSM</strong> St. Mary’s <strong>Health</strong> Center, Richmond<br />
Heights, Mo.; Gaspare Calvaruso,<br />
president <strong>SSM</strong> St. Joseph<br />
<strong>Health</strong> Center, St. Charles, Mo. Not<br />
pictured; Alan Wesley, corporate<br />
publications manager.<br />
Dr. Kevin Johnson, vice president<br />
and chief medical officer <strong>for</strong> <strong>SSM</strong><br />
<strong>Health</strong> <strong>Care</strong>-St. Louis and guitarist<br />
<strong>for</strong> The Colonoscopies, and Eunice<br />
Halverson, corporate vice president-Quality<br />
Resource Center.<br />
Foreground, Bill Jennings, president of <strong>SSM</strong> St. Mary’s<br />
<strong>Health</strong> Center, Richmond Heights, Mo. Background,<br />
Gaspare Calvaruso, (yes, Gaspare Calvaruso)<br />
president of <strong>SSM</strong> St. Joseph <strong>Health</strong> Center,<br />
St. Charles, Mo., during the per<strong>for</strong>mance of Born<br />
Percentiled by The Colonoscopies. The song was<br />
a spoof of the Steppenwolf song Born To Be Wild.<br />
First verse as follows:<br />
Get your motor runnin’<br />
On Press Ganey’s highway<br />
Lookin’ <strong>for</strong> percentiles<br />
And a ninety-nine our way<br />
9
The Presidents Present<br />
The <strong>SSM</strong> hospital presidents were allotted 3 minutes to present about what they were<br />
most proud of during the year and why it mattered to patients. Their creativity was<br />
boundless, ranging from the presentation of SSeMMYs to two hospitals to the secret thoughts<br />
of another president made audible to the audience as she presented! And everything in between.<br />
During their presentation,<br />
Gaspare Calvaruso (left), president<br />
of <strong>SSM</strong> St. Joseph <strong>Health</strong><br />
Center, St. Charles, Mo., and<br />
Drew Rector (right), president of<br />
<strong>SSM</strong> St. Joseph Hospital West,<br />
Lake Saint Louis, Mo., receive<br />
an SSeMMY.<br />
Sherry Hausmann (right), president of <strong>SSM</strong> St. Clare <strong>Health</strong> Center, Fenton, Mo.,<br />
enjoys watching Kelly Pearce (inset left), RN, director of nursing operations at<br />
St. Clare, and 12 other employees she brought on stage with her to demonstrate<br />
the tremendous growth the hospital has experiened in just its first seven<br />
months of operation.<br />
Left: Brent VanConia from St. Mary’s <strong>Health</strong><br />
Center, Jefferson City, managed to work in<br />
the fact that St. Mary’s won the 2009 Missouri<br />
Quality Award during his presentation on<br />
using the Kotter Model <strong>for</strong> change to achieve<br />
milestone improvements.<br />
Bill Jennings from St. Mary’s <strong>Health</strong><br />
Center, Richmond Heights, Mo, described<br />
the challenges of achieving<br />
a financial turnaround — which St.<br />
Mary’s achieved — when the main<br />
highway to your hospital (Highway<br />
40) is closed <strong>for</strong> two years.<br />
Kerry Swanson from St. Mary’s Hospital,<br />
Janesville, Wis, a work in progress,<br />
recounted what it’s like to be president<br />
of a virtual hospital.<br />
DePaul <strong>Health</strong> Center’s (Bridgeton,<br />
Mo.) Pat Komoroski revealed the five<br />
things you DON’T want to hear during<br />
a Joint Commission site visit.<br />
10<br />
Gray Cox from St. Francis Hospital & <strong>Health</strong><br />
Services in Maryville, Mo., described an innovative<br />
approach to diabetes led by the<br />
hospital.<br />
While presenting the exceptional results<br />
at <strong>SSM</strong> Cardinal Glennon Children’s<br />
Medical Center, Sherlyn Hailstone shared<br />
her real thoughts with the audience<br />
through an audio recording.<br />
Frank Byrne, of St. Mary’s Hospital, Madison, WI, did double duty as the<br />
day’s emcee and a presenter on Daily Operations at the hospital.
The Presenters<br />
From “Reducing Falls” to “Achieving Better Outcomes <strong>for</strong> Older Adults,” from “A Model <strong>for</strong><br />
Physician Engagement” to “Making Continued Medical Education More Convenient to Physicians,”<br />
the topics at <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong> focused on providing exceptional care. It seemed like there<br />
was a topic <strong>for</strong> everyone, as the record number of <strong>Showcase</strong> participants eagerly crowded<br />
into each session to learn more.<br />
Calvin Robinson, team leader <strong>for</strong> radiation oncology<br />
North Operating Group, <strong>SSM</strong> St. Joseph Medical<br />
Park, St. Peters, Mo., checks out one of the <strong>Showcase</strong><br />
<strong>for</strong> <strong>Sharing</strong> exhibits. Eleven exhibits provided<br />
in<strong>for</strong>mation on <strong>SSM</strong>’s past, present and future<br />
Debra Hull, RN, diabetes<br />
instructor, St. Francis<br />
Hospital and <strong>Health</strong><br />
Services, Maryville, Mo.,<br />
during her presentation<br />
“A Journey with Joe into<br />
Diabetes” The presentation was a fun approach to preventing<br />
diabetes, including demonstrations that help<br />
children learn to lower the risks of developing the disease,<br />
and the a new DVD <strong>for</strong> children to be used in<br />
schools and homes.<br />
Andrew Sutton, physicians relations<br />
manager, <strong>SSM</strong> Cardinal<br />
Glennon Children’s Medical<br />
Center, during his presentation<br />
“Pediatrics on Demand: Increasing<br />
Physician Satisfaction by<br />
Making Continuing Medical<br />
Education Convenient.” Sutton<br />
talked about increasing physician<br />
satisfaction by making continuing<br />
medical education opportunities<br />
more convenient <strong>for</strong> physicians.<br />
Chad Aduddell, president of Bone and Joint Hospital at St. Anthony, talks<br />
about physician engagement during his breakout session “A Model <strong>for</strong><br />
Physician Engagment: Bone and Joint Co-Management Company.”<br />
Ginger Croft, RN, staff development-infection control, St.<br />
Mary’s <strong>Care</strong> Center in Madison, Wis., led a session on pain<br />
management. She shared the care center’s experiences and<br />
lessons learned. The results at the care center have been great:<br />
since March, the number of residents reporting moderate to severe<br />
pain has been reduced by almost half. Croft, is displaying<br />
the much coveted prize <strong>for</strong> her presentation: an autographed<br />
photo of Sr. Mary Jean and a Snuggie. Bruce Merrell, president<br />
of St. Mary’s Good Samaritan Inc.-Centralia campus, also received<br />
a the Sr. Mary Jean photo and a Snuggie <strong>for</strong> his presentation<br />
Journey to Exceptional and his leadership in the<br />
remarkable turnaround per<strong>for</strong>mance of the hospital<br />
Sr. Mary Jean Ryan, FSM, chair and<br />
Chief Executive Officer, addresses the<br />
general session of <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong>.<br />
“Our folks know how to put on a<br />
show — and they are doing fantastic<br />
work!” said Sr. Mary Jean.<br />
<strong>SSM</strong> Home <strong>Care</strong>’s Becky Clausen,<br />
massage therapist, and Alison Ruehl,<br />
president of <strong>SSM</strong> Home <strong>Care</strong>, demonstrating<br />
the benefits of Home <strong>Care</strong>’s<br />
massage program “Healing Hands”<br />
<strong>for</strong> Home <strong>Care</strong> patients and families.<br />
11
Sandra Anderson, president of<br />
St. Clare Hospital and <strong>Health</strong><br />
Services, Baraboo, Wis., shows<br />
participants that easy access to<br />
a roll of toilet paper is important<br />
to patients with limited mobility.<br />
Brian Mabus,<br />
IS manager<br />
Integrated <strong>Health</strong><br />
Technologies, presented<br />
“Mileage<br />
and Windshield<br />
Time Reduction,” a<br />
look at the time lost<br />
and mileage traveled<br />
by Integrated <strong>Health</strong><br />
Technologies personnel<br />
who support the <strong>SSM</strong> Physician Organization.<br />
CQIplus analysis reduced the time by<br />
71.5 percent and saved $22,000.<br />
Docudrama Illustrates Difficult Decision<br />
<strong>for</strong> Family and Doctors<br />
Three family members and four doctors with widely different<br />
views try to agree on how to treat or not treat an 81-yearold<br />
patient who is severely ill.<br />
Depending on their personalities, the amount of time they<br />
have spent with the patient, and their relationship to the<br />
patient, they have many conflicting ideas about what should<br />
be done. This was the setting <strong>for</strong> “Forgoing Treatment: A<br />
Physician’s Leadership Council Docudrama.”<br />
The patient’s husband is a quiet man and hesitant to speak<br />
up. His daughter, who has just recently seen the patient <strong>for</strong><br />
the first time, insists that everything be done to save her<br />
mother and has mentioned firing physicians and bringing<br />
lawsuits. The son, who has visited his mother often, is beginning<br />
to accept that she may not get well but has difficulty overcoming<br />
the strong personality of his sister.<br />
The physicians offer various solutions: The vascular surgeon<br />
holds out hope that the patient might recover. The general<br />
surgeon offers the possibility of exploratory surgery to find<br />
the source of the patient’s internal bleeding. An infectious<br />
disease specialist believes the patient will not recover. The<br />
neph rologist also supports limiting treatment as does the<br />
critical care specialist.<br />
Somehow, all of these people must come together and<br />
decide what is best <strong>for</strong> a patient who can no longer make<br />
these decisions <strong>for</strong> herself.<br />
Annette Kuhlo, supervisor of patient accounts,<br />
<strong>SSM</strong> Home <strong>Care</strong>, presented Improving Efficiency<br />
of Insurance Authorization <strong>for</strong> Patient Visits.<br />
Changes as a result of analyzing the process<br />
decreased repetitive work <strong>for</strong> clinicians and<br />
decreased write-offs, resulting in a $28,000<br />
reduction in these write-offs compared to 2008.<br />
Lynn Olson (standing), director<br />
of health in<strong>for</strong>mation services,<br />
St. Mary’s Hospital, Madison,<br />
Wis., Gabrielle Jensen (sitting),<br />
director of business services,<br />
St. Mary’s Hospital, Madison,<br />
Wis., presented Reduction in<br />
Gross Days in Accounts Receivable:<br />
Work Smarter Not<br />
Harder. As a result of cooperation<br />
within business services<br />
and health in<strong>for</strong>mation services,<br />
the accounts receivable process<br />
was reduced by seven days.<br />
12<br />
Tina Garrison,<br />
director of clinical effectiveness, presented<br />
“<strong>SSM</strong>HC-St. Louis Nursing Unit Per<strong>for</strong>mance/<br />
Nursing Data Hub.” Nursing staff now have<br />
unit-specific data <strong>for</strong> quality, safety and satisfaction<br />
readily available in a simple <strong>for</strong>mat that<br />
makes the in<strong>for</strong>mation easy to understand.<br />
From left, Chris Sutton, corporate communications manager; Lorraine Kee,<br />
manager, corporate Web communications; Michael Panicola, corporate vice<br />
president-ethics; Dr. Bob Sarama, vice president of medical affairs, <strong>SSM</strong><br />
St. Joseph <strong>Health</strong> Center, St. Charles, Mo.; Dr. Dan Hoffman, vice president<br />
of medical affairs, St. Mary’s Good Samaritan Inc.; Dr. Kevin Johnson, vice<br />
president and chief medical officer <strong>for</strong> <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-St. Louis; and Dr. Laura<br />
Sprague, critical care physician, <strong>SSM</strong> St. Joseph <strong>Health</strong> Center, in a Physician<br />
Leadership Council Docudrama. Dr. Andy Kosseff, medical director, system<br />
clinical improvement (not pictured), was the moderator of the docudrama which<br />
depicted a conference between a family who is dealing with a dying family<br />
member and the physicians who are treating the patient.
Social Media Makes its <strong>Showcase</strong> Debut<br />
You Were Connected<br />
This <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong><br />
not only featured Twitter.<br />
The corporate communications<br />
team posted videos, interviews<br />
and photos on Facebook and<br />
Flickr on the Internet and corporate<br />
intranet sites.<br />
Annice Barnes, <strong>SSM</strong> corporate communications<br />
assistant, helps Cathy Wisely-Osika,<br />
RN, nursing clinical specialist, med-surg,<br />
St. Mary’s Good Samaritan Inc. to post a<br />
tweet about <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong>.<br />
Above: Dr. Kersey Winfree, chief medical officer,<br />
presented on ways to make physicians more aware<br />
of patient safety ef<strong>for</strong>ts.<br />
Left: Jerry Rumph, executive director of diagnostic<br />
services, North Operating Group, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-<br />
St. Louis, presented Service Excellence-We Can<br />
Effectively Compete with Freestanding Imaging Centers.<br />
Responding to customer feedback, process services were put in place to make diagnostic services<br />
better. The results have been a 5.4 increase in patient volumes, and improved patient satisfaction.<br />
Employees of <strong>SSM</strong> St. Clare <strong>Health</strong> Center, Fenton, Mo., celebrate<br />
great results.<br />
Dr. Phillip Vaidyan, <strong>SSM</strong> St. Mary’s<br />
Hospital, Richmond Heights, Mo.,<br />
presented “Project Boost: Better<br />
Outcomes <strong>for</strong> Older Adults<br />
Through Safe Transitions,” an<br />
ef<strong>for</strong>t to reduce 30-day readmission<br />
rates <strong>for</strong> general medicine<br />
patients and improve financial<br />
per<strong>for</strong>mance. The impact<br />
Improved patient satisfaction<br />
scores, better flow of in<strong>for</strong>mation<br />
between hospital and outpatient<br />
physicians, and identification of<br />
high-risk patients and treatments<br />
<strong>for</strong> them to reduce their chance<br />
of readmission.<br />
Bill Thompson, President, Chief Operating Officer, and Sr. Mary Jean<br />
Ryan, FSM, Chair and Chief Executive Officer, sharing a high five at<br />
the end of a successful <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong>.<br />
13
Project: Team Leader Certification<br />
Employees receiving a Team Leader Certification must complete<br />
a nine-day course, pass a test, and successfully complete a<br />
CQIplus project.<br />
<strong>SSM</strong> Home <strong>Care</strong><br />
Annette Kuhlo, authorization coordinator/insurance lead<br />
Auroa Lenza, in<strong>for</strong>mation systems manager<br />
<strong>SSM</strong> Integrated <strong>Health</strong> Technologies<br />
David Rootz, CQI director<br />
Brian Mabus, in<strong>for</strong>mation systems manager<br />
St. Mary’s <strong>Health</strong> Center-Jefferson City, Mo.<br />
Denise Webber, cardiovascular quality coordinator<br />
Sherry Wyatt, director surgical and orthopedic unit<br />
St. Mary’s Good Samaritan, Inc.<br />
Michelle Darnell, vice president of systems improvement<br />
<strong>SSM</strong> Behavioral <strong>Health</strong> Services<br />
Dona Schaefer, director of central intake<br />
St. Clare Hospital and <strong>Health</strong> Services-Baraboo, Wis.<br />
Melinda Schoen, CQI project coordinator<br />
<strong>SSM</strong> Physicians Organization<br />
Jennifer Merzlicker, project manager/CQI facilitator<br />
Sr. Mary Jean Ryan presenting a CQIplus project team leader certificate to Denise Webber, cardiovascular<br />
quality coordinator, St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo. See the complete list<br />
of those receiving the project team leader certification above.<br />
During her presentation<br />
“Patient Safety-Reducing<br />
Falls,” Kerrie Conroy, team<br />
leader, <strong>SSM</strong> St. Clare <strong>Health</strong><br />
Center, Fenton, Mo., talks<br />
about reducing the number of<br />
patient falls at the hospital.<br />
During a general session presentation, Bruce Merrell, president of<br />
the Centralia, IL, campus of St. Mary’s Good Samaritan, Inc., explained<br />
to the audience what the hospital has done to achieve<br />
exceptional results.<br />
14
The Reviews Are In<br />
<strong>for</strong> <strong>SSM</strong>’s Got Talent!<br />
“I’ve gotten some good laughs, and I’ve seen the<br />
lighter side of <strong>SSM</strong>. Too frequently I think we get<br />
caught up in what we are doing — and I heard<br />
some great ideas.”<br />
Mike Panicola, corporate vice president-ethics<br />
“We’ve seen a lot of creativity and a lot of talent.”<br />
Chad Aduddell, president, Bone and Joint Hospital<br />
“I came to learn more about what’s going on in<br />
the network and to see what my colleagues are<br />
doing that I can take back to Jefferson City.”<br />
Cathy Abrams, RN, executive vice president,<br />
chief operating officer, chief nurse executive,<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City.<br />
“We had great collaboration with physician services<br />
and centralized scheduling. We came together<br />
as a team working towards a common goal. That has<br />
been inspiring to me. That teamwork, along with<br />
the engagement of our staff was a recipe <strong>for</strong> success.”<br />
Jerry Rumph, executive director of diagnostic services,<br />
North Operating Group, <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-St. Louis<br />
talking about his presentation on competing<br />
with freestanding imaging services.<br />
“I just came out of a presentation (<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>-<br />
St. Louis presentation on effectively competing with<br />
freestanding imaging centers) and saw some results,<br />
creating a vision <strong>for</strong> a service line, and bringing<br />
different partners together to accomplish a common<br />
goal.”<br />
Calvin Robinson, team leader <strong>for</strong> radiation oncology<br />
North Operating Group, <strong>SSM</strong> St. Joseph Medical Park,<br />
St. Peters, Mo.<br />
“We are breaking ground with a new and fun outof-<br />
the- box approach to diabetes prevention that<br />
has never been done be<strong>for</strong>e. We don’t just say ‘eat<br />
right and exercise,’ but we explain, down to a cellular<br />
level, why it is important.”<br />
Debra Hull, RN, diabetes instructor, St. Francis Hospital and<br />
<strong>Health</strong> Services, Maryville, Mo., on her diabetes presentation<br />
“Our emergency department improved from 9th to<br />
92nd percentile in 14 months because our patients<br />
see our doctors faster.”<br />
Leslie Allen, process management consultant, St. Mary’s<br />
Good Samaritan Inc.-Mount Vernon, on the<br />
positive turnaround in the ER at St. Mary’s.<br />
“The talent has been wonderful, and I’ve felt the<br />
energy in the entire audience.”<br />
Laura Jelle, vice president of operations St. Clare Hospital<br />
and <strong>Health</strong> Services, Baraboo, Wis.<br />
“It’s been great. Everything is well put together and<br />
I think Sherlyn Hailstone (president of <strong>SSM</strong> Cardinal<br />
Glennon Children’s Medical Center), by far, has been<br />
the best president in the place.”<br />
Brian Kennedy, ER team leader, <strong>SSM</strong> Cardinal<br />
Glennon Children’s Medical Center.<br />
“It’s a wonderful opportunity <strong>for</strong> us to share our<br />
success stories and add a little humor. I applaud<br />
senior leadership <strong>for</strong> sharing their success with<br />
humor. That really sets the tone.”<br />
Joe Rocklage, ambulatory project manager,<br />
Project Beacon, IHT<br />
“It has been exciting, including this presentation<br />
about diabetes (St. Francis Hospital and <strong>Health</strong><br />
Services, Maryville, Mo.,); specifically about addressing<br />
kids. Out nutritionist does this with the<br />
kids on our unit and I would like to take this back<br />
to her.”<br />
Debra Little, recreation therapist in the adolescent<br />
psychiatric unit, St. Joseph <strong>Health</strong> Center- Wentzville, Mo.<br />
15
2009 <strong>Showcase</strong> <strong>for</strong> <strong>Sharing</strong><br />
What’s Being Stolen:<br />
Electronic <strong>Health</strong> Record Implementation Tools<br />
<strong>SSM</strong> Integrated <strong>Health</strong> Technologies<br />
This presentation included tools used during the EHR implementation at<br />
St. Mary’s to ensure a successful “go live.”<br />
From Nine to Ninety<br />
St. Mary’s Good Samaritan, Inc., Mount Vernon, Ill. campus<br />
Good Samaritan’s Emergency Department has made significant strides. Through<br />
innovation, Lean concepts and process redesign, the department has been<br />
able to dramatically raise its patients’ “willingness to recommend” and<br />
employee satisfaction.<br />
Living and Celebrating Our Mission<br />
<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> - St. Louis<br />
<strong>SSM</strong>-St. Louis successfully launched a new concept <strong>for</strong> Mission Days. All employees<br />
were invited to participate in a half-day event focused on how the work<br />
we do everyday relates to our mission.<br />
Patient Safety - Eliminating Falls<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, Fenton, Mo.<br />
The number of falls was greatly reduced on a unit using innovative design,<br />
a “buddy” model, and bed and chair alarms. “Fall leaf” cards are posted<br />
outside patient rooms to identify at-risk patients.<br />
Project Boost: Better Outcomes <strong>for</strong> Older Adults Through Safer Transitions<br />
<strong>SSM</strong> St. Mary’s <strong>Health</strong> Center, St. Louis, Mo.<br />
St Mary’s is one of 30 hospitals nationwide participating in Project Boost.<br />
In<strong>for</strong>mation sharing between the hospital and outpatient physicians is improved,<br />
ensuring that high-risk patients are identified and specific interventions are<br />
offered.<br />
A Journey With Joe into Diabetes<br />
St. Francis Hospital & <strong>Health</strong> Services<br />
St. Francis is educating youth about diabetes. The final destination is the<br />
production of a partly animated DVD that will go onto the public schools<br />
in the 2010-2011 school year.<br />
Forgoing Treatment: A Physician Leadership Council Docudrama<br />
<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, Corporate Office<br />
<strong>SSM</strong>’s new Forgoing <strong>Care</strong> Guidelines are a very important aid to clinicians,<br />
patients and families facing difficult decisions in futile, end-of-life situations.<br />
<strong>SSM</strong> Rx Express - Joint Venture Marries High Touch with High Technology<br />
<strong>SSM</strong> DePaul <strong>Health</strong> Center, St. Louis, Mo.<br />
<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> - St. Louis and The Corner Pharmacy have <strong>for</strong>med a joint<br />
venture called <strong>SSM</strong> Rx Express. Opened on August 24, 2009, <strong>SSM</strong> RX Express<br />
gives patients the convenience of having their prescriptions delivered directly<br />
to them be<strong>for</strong>e they leave the hospital at no additional cost.<br />
St. Mary’s Journey Toward Being Exceptional<br />
St. Mary’s Good Samaritan, Inc., Centralia, Ill. Campus<br />
How St. Mary’s has been able to trans<strong>for</strong>m itself and dramatically increase its<br />
clinical results, physician and employee satisfaction, and financial per<strong>for</strong>mance<br />
to better serve the residents of Southern Illinois..<br />
Who’s Stealing It:<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo.<br />
St. Francis Hospital & <strong>Health</strong> Services, Maryville, Mo.<br />
St. Mary’s <strong>Care</strong> Center, Madison, Wis.<br />
St. Mary’s Hospital, Janesville, Wis.<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
St. Mary’s Good Samaritan, Inc. Mount Vernon, Ill.<br />
campus<br />
St. Anthony Hospital, Oklahoma City, Okla.<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s Good Samaritan, Inc. Centralia and<br />
Mount Vernon, Ill. campuses<br />
<strong>SSM</strong> Cardinal Glennon Children’s Medical Center,<br />
St. Louis, Mo.<br />
Bone & Joint Hospital at St. Anthony, Oklahoma<br />
City, Okla.<br />
<strong>SSM</strong> Home <strong>Care</strong><br />
St. Mary’s Good Samaritan, Inc. Centralia campus<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
<strong>SSM</strong> St. Joseph Hospital West, Lake Saint Louis, Mo.<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
<strong>SSM</strong> St. Joseph Hospital West, Lake Saint Louis, Mo.<br />
<strong>SSM</strong> St. Mary’s <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s Hospital, Madison, Wis.<br />
<strong>SSM</strong> DePaul <strong>Health</strong> Center, St. Louis, Mo.<br />
16
What’s Being Stolen:<br />
Get On Board - Train For Pain Management<br />
St. Mary’s <strong>Care</strong> Center, Madison, Wis.<br />
Instead of preconceived notions on how to treat patients with pain, this presentation<br />
encourages caregivers to take a more holistic approach to reducing<br />
patients’ pain by going back to such basics as human touch and listening to<br />
patients to find out what they need.<br />
Insurance Preauthorization Process<br />
<strong>SSM</strong> Home <strong>Care</strong><br />
In 2008, <strong>SSM</strong> Home <strong>Care</strong> wrote off $29,000 due to the lack of insurance authorizations<br />
<strong>for</strong> patient visits. That figure has been reduced by increased accuracy.<br />
The improvement approach included the DMAIC (define, measure, analyze,<br />
improve and control) methodology; flow charting be<strong>for</strong>e and after; and<br />
Lean tools.<br />
Working Smarter, Not Harder<br />
St. Mary’s Hospital, Madison, Wis.<br />
Improvements can be replicated in other facilities to meet the goal of reducing<br />
days in accounts receivable.<br />
Per<strong>for</strong>mance Improvement Reports/Nursing Data Hub<br />
<strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> - St. Louis<br />
The nursing data hub is a centralized location <strong>for</strong> all nursing audit <strong>for</strong>ms, results<br />
and tools. By centralizing the reports, caregivers have info on their patients<br />
at the bedside and can make the best decisions <strong>for</strong> them.<br />
Joint Presentation: Core Measures<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo.<br />
By establishing a set of core measures as the standard of care, the vice president<br />
of medical affairs and the chair of medical staff per<strong>for</strong>mance and improvement<br />
are better able to champion compliance. Peer-to-peer interventions are also<br />
used to garner physician support and compliance.<br />
Who’s Stealing It:<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo.<br />
<strong>SSM</strong> St. Joseph <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s Hospital, Janesville, Wis.<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s Good Samaritan, Inc. Mount Vernon, Ill. campus<br />
<strong>SSM</strong> Cardinal Glennon Children’s Medical Center,<br />
St. Louis, Mo.<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
St. Francis Hospital & <strong>Health</strong> Services, Maryville, Mo.<br />
St. Francis Hospital & <strong>Health</strong> Services, Maryville, Mo.<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo.<br />
St. Mary’s Hospital, Madison, Wis.<br />
<strong>SSM</strong> DePaul <strong>Health</strong> Center, St. Louis, Mo.<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, St. Louis, Mo.<br />
<strong>SSM</strong> St. Joseph Hospital West, Lake Saint Louis, Mo.<br />
This presentation outlined the importance of core measures and how focusing<br />
on each miss as a root-cause analysis is driving clinical culture change. Progress<br />
is celebrated with medical and hospital staff.<br />
Bone & Joint: A Model <strong>for</strong> Physician Engagement<br />
Bone & Joint Hospital at St. Anthony, Oklahoma City, Okla.<br />
A new co-management model has brought together providers and the facility<br />
in a sustainable partnership with aligned goals <strong>for</strong> the benefit of patients.<br />
Physician Safety Fair<br />
St. Anthony Hospital, Oklahoma City, Okla.<br />
To increase physician understanding of patient safety ef<strong>for</strong>ts at St. Anthony<br />
Hospital, a safety fair gave them attendance credit which was advertised via<br />
flyers and screensavers, marketed in physicians office and announced at meetings.<br />
Using Staff Engagement to Design our Relationship-Based <strong>Care</strong> Practice<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
The presentation showcased the synergy of shared leadership and the<br />
relationship-based care model. It also showcased the systematic approach to<br />
principle-guided redesign of nursing practice and demonstrated its applicability<br />
to other disciplines and how it can lead to coordinated care.<br />
Toilet Paper Holder (from Presidents’ Presentation)<br />
St. Clare Hospital & <strong>Health</strong> Services, Baraboo, Wis.<br />
A St. Clare employee created a simple device to help patients avoid dropping<br />
toilet paper rolls on the floor and out of reach. This innovative creation increased<br />
patient satisfaction and saved cases of toilet paper <strong>for</strong> the organization.<br />
<strong>SSM</strong> St. Joseph Hospital West, Lake Saint. Louis, Mo.<br />
<strong>SSM</strong> St. Mary’s <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo.<br />
St. Mary’s <strong>Health</strong> Center, Jefferson City, Mo.<br />
<strong>SSM</strong> Cardinal Glennon Children’s Medical Center,<br />
St. Louis, Mo.<br />
St. Mary’s Good Samaritan, Inc. Mount Vernon, Ill.<br />
campus<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, St. Louis, Mo.<br />
St. Mary’s Good Samaritan, Inc. Centralia campus<br />
17
How We’re Doing:<br />
Patient <strong>Care</strong><br />
At <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, our Mission is at the heart of everything we do. We say that<br />
“through our exceptional health care services, we reveal the healing presence of<br />
God.” But how can we tell how well we are living our Mission We measure three<br />
things: exceptional patient care, exceptional commitment from our employees and<br />
physicians, and exceptional financial per<strong>for</strong>mance and growth. In each issue of<br />
Optimi<strong>SSM</strong>, we’ll highlight the results from one of these areas to let you know<br />
how we’re doing.<br />
For this issue, we’ll focus on the quality of the care we give our patients.<br />
We measure and track a lot of clinical data, but we focus on results in four key<br />
areas to determine how well we are accomplishing our Mission of “exceptional<br />
patient care.” These areas are: heart failure, acute myocardial infarction (AMI), pneumonia,<br />
and surgical care improvement project (SCIP). These are also the quality of<br />
care measures that are shown on Hospital Compare, a Website that was developed<br />
by both the Centers <strong>for</strong> Medicare & Medicaid Services (CMS) and Hospital Quality<br />
Alliance: Improving <strong>Care</strong> Through In<strong>for</strong>mation (HQA). This online tool shows<br />
how often hospitals give the recommended treatments known to get the best results<br />
and allows patients to compare hospitals. Research has shown that these treatments<br />
provide the best results <strong>for</strong> most patients with those conditions and are an<br />
important part of the patients’ overall care.<br />
For example, in the area of SCIP, we know that hospitals can reduce the risk of infection after surgery<br />
by providing the right medicines at the right time on the day of surgery. Collaborative teams<br />
throughout <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> focus constantly on specific care processes such as this <strong>for</strong> surgical care.<br />
So why should this matter to you It means that you can feel confident that we are doing everything<br />
we can to make sure that you receive the best care possible.<br />
18
Surgical <strong>Care</strong> Improvement Project (SCIP)*<br />
Composite Scores YTD September 2009<br />
<strong>SSM</strong>HC<br />
St. Marys <strong>Health</strong> Center, Jefferson City<br />
Bone & Joint Hospital at St. Anthony<br />
St. Francis Hospital, Maryville<br />
<strong>SSM</strong> St. Mary’s <strong>Health</strong> Center, St. Louis<br />
<strong>SSM</strong> St. Joseph <strong>Health</strong> Center, St. Charles<br />
<strong>SSM</strong> St. Joseph Hospital West<br />
<strong>SSM</strong> DePaul <strong>Health</strong> Center, Bridgeton<br />
St. Mary’s Hospital, Centralia<br />
Good Samaritan Hospital, Mount Vernon<br />
St. Mary’s Hospital, Madison<br />
<strong>SSM</strong> St. Clare <strong>Health</strong> Center, Fenton<br />
St. Anthony Hospital, Oklahoma City<br />
St. Clare Hospital, Baraboo<br />
92 93 94 95 96 97 98 99 100<br />
Percentage<br />
This graph reflects the percentage of times patients received the recommended treatments and medications <strong>for</strong> their surgeries.<br />
*See previous page to learn what SCIP means.<br />
100%<br />
95%<br />
90%<br />
85%<br />
Monthly SCIP Composite Scores<br />
<strong>for</strong> <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>, 2007-2009<br />
Jan-07<br />
Mar-07<br />
May-07<br />
Jul-07<br />
Sep-07<br />
Nov-07<br />
Jan-08<br />
Mar-08<br />
May-08<br />
Jul-08<br />
Sep-08<br />
Nov-08<br />
Data source: PIR Current Month <strong>for</strong> System Acute <strong>Care</strong> Hospitals<br />
Jan-09<br />
Mar-09<br />
May-09<br />
Jul-09<br />
Sep-09<br />
<strong>SSM</strong>’s overall percentage increase from Jan. 2007 to Sept. 2009<br />
in providing the recommended treatments and medications <strong>for</strong><br />
surgery patients.<br />
Point of Optimissm<br />
The four hospitals that have most improved the recommended<br />
care <strong>for</strong> sugery patients from Sept. 2008<br />
to Sept. 2009 were as follows:<br />
Bone and Joint Hospital at St. Anthony,<br />
Oklahoma City<br />
St. Mary’s Good Samaritan Inc.<br />
Mount Vernon Ill. campus<br />
<strong>SSM</strong> St. Joseph Hospital West,<br />
Lake Saint Louis, Mo.<br />
<strong>SSM</strong> St. Joseph <strong>Health</strong> Center,<br />
St. Charles, Mo.<br />
To read more about <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong>’s commitment to quality, visit www.ssmhc.com.<br />
19
Around<br />
<strong>SSM</strong><br />
MISSOURI<br />
St. Mary’s Earns MQA<br />
JEFFERSON, CITY, Mo. — St. Mary’s <strong>Health</strong><br />
Center earned a Missouri Quality Award<br />
(MQA), one of the most respected statelevel<br />
quality award programs in the country.<br />
Modeled after<br />
the Malcolm<br />
Baldrige National<br />
Quality Award,<br />
the MQA honors<br />
excellence in areas<br />
such as organizational<br />
per<strong>for</strong>mance,<br />
leadership,<br />
customer service<br />
Brent Vaanconia, president<br />
of St. Mary’s <strong>Health</strong> Center,<br />
with the hospital’s MQA<br />
and satisfaction.<br />
St. Mary’s<br />
award is the 11th<br />
earned by <strong>SSM</strong><br />
since MQA began in 1992 — the most by<br />
any health-care system in the state.<br />
Three <strong>SSM</strong> Hospitals Recognized<br />
as Top Per<strong>for</strong>mers<br />
ST. LOUIS — Three <strong>SSM</strong> hospitals have<br />
been named top per<strong>for</strong>ming hospitals in the<br />
Premier Inc. healthcare alliance QUEST:<br />
High-Per<strong>for</strong>ming Hospitals initiative.<br />
<strong>SSM</strong> DePaul <strong>Health</strong> Center, Bridgeton, Mo.;<br />
<strong>SSM</strong> St. Joseph <strong>Health</strong> Center, St. Charles, Mo.;<br />
and <strong>SSM</strong> St. Mary’s <strong>Health</strong> Center, Richmond<br />
Heights, Mo., received top per<strong>for</strong>mance awards<br />
in the national three-year QUEST project.<br />
The hospitals improved patient care, safety,<br />
reduced mortality rates, and costs <strong>for</strong> patients.<br />
New Sleep Disorder Center<br />
Means Better ZZZ’s<br />
LAKE SAINT LOUIS, Mo. — On Nov. 4, the<br />
people served by <strong>SSM</strong> St. Joseph Hospital<br />
West were miles closer to getting a diagnosis<br />
<strong>for</strong> their sleeping problems.<br />
That’s the date when the <strong>SSM</strong> Center<br />
<strong>for</strong> Sleep Disorders will open on the second<br />
level of the H.W. Koenig Medical Building<br />
at the hospital. This new center, which will<br />
serve western St. Charles, Lincoln and Warren<br />
Counties, joins the <strong>SSM</strong> Center <strong>for</strong> Sleep<br />
Disorders at <strong>SSM</strong> St. Joseph <strong>Health</strong> Center<br />
in St. Charles, Mo., which primarily serves<br />
the eastern portion of St. Charles County.<br />
Put Your Hands Together <strong>for</strong><br />
DePaul’s Perfect Surveys!<br />
BRIDGETON, Mo. — When you receive two<br />
perfect surveys from the Joint Commission,<br />
and one of the surveyors tells you that this<br />
is “absolutely unheard of,” you deserve a<br />
round of applause. <strong>SSM</strong> DePaul <strong>Health</strong><br />
Center has earned accreditation from the<br />
Joint Commission <strong>for</strong> both its stroke and<br />
joint replacement (hip and knee) programs.<br />
Joint Commission standards are regarded<br />
as the most rigorous in the industry and the<br />
staff have been preparing <strong>for</strong> months.<br />
Both programs underwent an extensive,<br />
on-site evaluation by a team of surveyors<br />
and problems were identified.<br />
DePaul Partners with County<br />
<strong>for</strong> H1NI Vaccination of<br />
Pregnant Residents<br />
BRIDGETON, Mo. — <strong>SSM</strong> DePaul <strong>Health</strong><br />
Center joined with the St. Louis County <strong>Health</strong><br />
Department to offer free H1N1 (swine flu)<br />
vaccinations to pregnant residents of St. Louis<br />
County on Oct. 31. .<br />
According to the health department, pregnant<br />
women are at particular risk from the virus.<br />
Sixteen nurses administered 1,220 flu vaccinations to<br />
women and 82 to children in a single day at <strong>SSM</strong> DePaul<br />
<strong>Health</strong> Center.<br />
20
ILLINOIS<br />
St. Mary’s Hospital<br />
Celebrates Centennial<br />
CENTRALIA, Ill. — The Centralia Campus<br />
of St. Mary’s Good Samaritan Inc., known as<br />
St. Mary’s Hospital, celebrated 100 years of<br />
ministry to the community on October 11.<br />
A Centennial Mass was held at St. Mary’s Church in<br />
Centralia to celebrate the 100th anniversary of St. Mary’s<br />
Good Samaritan Inc.-Centralia Campus.<br />
OKLAHOMA<br />
Bone and Joint Announces<br />
New Robotic Procedure<br />
OKLAHOMA CITY — Bone and Joint<br />
Hospital at St. Anthony is the only facility in<br />
Oklahoma City to offer MAKOplasty, a new<br />
robotic technology. MAKOplasty is a partial<br />
knee resurfacing procedure using robotic arm<br />
Dr. Thomas Tkach talks about MAKOplasty technology<br />
at a community education event.<br />
technology. This enables surgeons to precisely<br />
replace the diseased portion of the knee while<br />
preserving healthy tissue that surrounds it.<br />
St. Anthony and <strong>SSM</strong> <strong>Health</strong><br />
<strong>Care</strong> of Oklahoma Support<br />
Nursing School Expansion<br />
OKLAHOMA CITY — St. Anthony Hospital<br />
has not <strong>for</strong>gotten its historic connection to the<br />
Oklahoma City University’s (OCU) Kramer<br />
School of Nursing. The OCU school of<br />
nursing was the original St. Anthony School<br />
of Nursing.<br />
St. Anthony and <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> of<br />
Oklahoma also have an eye to the future and<br />
the critical need <strong>for</strong> nurses. The OCU nursing<br />
program has seen a 382-percent growth in<br />
enrollment over the past few years.<br />
That increase has led to an OCU announcement<br />
that the nursing school will begin an<br />
$8.5-million expansion, and St. Anthony<br />
and <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> of Oklahoma will<br />
contribute $100,000 over a five-year period<br />
to the expansion project.<br />
St. Anthony Extends <strong>Care</strong> Via<br />
Electronic Communications<br />
OKLAHOMA CITY — St. Anthony Hospital<br />
and Oklahoma State University Center <strong>for</strong><br />
<strong>Health</strong> Sciences will partner to extend specialty<br />
medical care to underserved areas of<br />
western Oklahoma. Patients in rural parts of<br />
Oklahoma will have access to St. Anthony<br />
specialists via electronic communications.<br />
Seven rural hospitals and clinics are expected<br />
to be part of this telemedicine partnership<br />
beginning in January. Plans are to add five<br />
more sites during the summer of 2010.<br />
WISCONSIN<br />
Ground Broken on St. Mary’s<br />
Janesville Hospital<br />
JANESVILLE, Wis. – <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> of<br />
Wisconsin and Dean <strong>Health</strong> System broke<br />
ground on the new St. Mary’s Janesville<br />
Hospital and Dean Clinic Janesville. Completion<br />
of the $150 million project is set <strong>for</strong><br />
late 2011.<br />
The 50-bed hospital will total approximately<br />
163,000 square feet, and the Dean<br />
Clinic will total approximately 150,000<br />
square feet. The 50-acre site incorporates<br />
space <strong>for</strong> planned future growth of both the<br />
hospital and the clinic.<br />
St. Mary’s Hospital Recognized<br />
<strong>for</strong> Organ Donation Ef<strong>for</strong>ts<br />
MADISON, Wis. — St. Mary’s Hospital was<br />
one of two Madison-area hospitals to receive<br />
a medal of honor from the U.S. Department<br />
of <strong>Health</strong> and Human Services <strong>for</strong> its ef<strong>for</strong>ts<br />
to improve organ donation rates in Wisconsin.<br />
For hospitals to achieve this recognition,<br />
three out of four patients who were eligible<br />
to donate organs must become organ donors.<br />
<strong>SSM</strong>-WIDE<br />
Winners of the “Lights,<br />
Camera, Scrub!” Contest<br />
Winners of the hand washing video contest<br />
were as follows:<br />
Grand prize: The telemetry department,<br />
<strong>SSM</strong> St. Joseph’s Hospital West - Lake Saint<br />
Louis, Mo. Their winning video was called<br />
“Get Smart, Get Clean!”<br />
Second place: The marketing department<br />
“Foam in, Foam out” by St. Anthony Hospital<br />
in Oklahoma City.<br />
Other contest honorees were Gordon<br />
Yenzer, St. Anthony Hospital, Oklahoma<br />
City, named best actor <strong>for</strong> “Foam in, Foam<br />
out”; Teri St. Clair, <strong>SSM</strong> Physician Organization,<br />
best actress <strong>for</strong> “Wash Your Hands”;<br />
<strong>SSM</strong> of Wisconsin and Steve Van Dinter <strong>for</strong><br />
“Going with the Flow” <strong>for</strong> best short video;<br />
and <strong>SSM</strong> Cardinal Glennon Children’s<br />
Medical Center, St. Louis, and Bob Davidson<br />
<strong>for</strong> “We’d Rather You Lather” <strong>for</strong> best<br />
use of hands.<br />
St. Mary’s Conversion to EHR<br />
Makes It a Majority<br />
RICHMOND HEIGHTS, Mo. — <strong>SSM</strong><br />
St. Mary’s <strong>Health</strong> Center conversion to the<br />
electronic health record (EHR) on Nov. 7<br />
means <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong> has passed the<br />
halfway point. Eight of 15 <strong>SSM</strong> hospitals<br />
now have EHR.<br />
21
Calendar<br />
of Events<br />
January<br />
February<br />
March<br />
1 New Year’s Day<br />
Cervical <strong>Health</strong> Awareness Month<br />
6 Upland Hills mental health event. Patricia Lorenz presents Humor <strong>for</strong> the <strong>Health</strong> of It<br />
7 New Models <strong>for</strong> Medical Staff Integration seminar<br />
18 Dr. Martin Luther King Jr.’s birthday<br />
21 Annual Celebrity Chef event, St. Anthony Hospital<br />
23 <strong>SSM</strong> Hospice and Home <strong>Care</strong> Foundation trivia night fundraiser in Maryville, Mo.<br />
1 Black History Month<br />
American Heart Month<br />
5 Women & Heart Disease event, <strong>SSM</strong> Heart Institute, St. Louis<br />
10 Heart Fair Off the Square, St. Mary’s Hospital, Madison, Wis.<br />
12 Abraham Lincoln’s birthday<br />
13 Women & Heart Disease event, <strong>SSM</strong> Heart Institute, St. Louis<br />
14 Valentine’s Day<br />
Chinese New Year<br />
15 George Washington’s birthday/Presidents Day<br />
16 Fat Tuesday/Mardi Gras<br />
17 Ash Wednesday<br />
23-24 Planning Innsbrook meeting, St. Louis Airport Marriott<br />
27 <strong>SSM</strong> DePaul Auxiliary turns 50. Gala at the Renaissance Grand downtown St. Louis<br />
1 National Colorectal Cancer Awareness Month<br />
7 National Patient Safety Awareness Week<br />
10 <strong>Health</strong>y Heart Screening, <strong>SSM</strong> St. Clare <strong>Health</strong> Center, Fenton, Mo.<br />
14 Daylight Saving Time begins<br />
National Poison Prevention Week<br />
17 St. Patrick’s Day<br />
20 First day of spring<br />
23 American Diabetes Alert Day<br />
28 Palm Sunday<br />
30 <strong>SSM</strong> St. Clare <strong>Health</strong> Center, Fenton, Mo. one year old.<br />
Passover begins<br />
22
SHE’S BACK!<br />
SUPER CAROL VERSUS THE<br />
APATHY ATOMIZER<br />
<strong>SSM</strong>’s Super Carol thwarts the plot of Count Von Shortcut and Bad Habitus<br />
as they try to keep employees from stopping the line at <strong>SSM</strong> Generic<br />
General Hospital.<br />
Super Carol knows you should speak up when something isn’t right. You<br />
don’t have to be a superhero to do it, but you do have to have the courage<br />
to say “wait a minute, let’s talk about this.”<br />
© 2009 <strong>SSM</strong> <strong>Health</strong> <strong>Care</strong><br />
23
Photo by Laura Morris<br />
Peace be with you.