SOL MELIA ANNUAL REPORT 00 COMP
SOL MELIA ANNUAL REPORT 00 COMP
SOL MELIA ANNUAL REPORT 00 COMP
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
MILESTONES 2<strong>00</strong>0 · QUALITY & ENVIRONMENT<br />
Principito (Malaga), Gran Meliá Bahía del<br />
Duque (Tenerife), Sol Magalluf Park (Majorca)<br />
and Meliá Altea Hills Resort (Alicante). The<br />
Meliá Varadero in Cuba has also received the<br />
“Quality 2<strong>00</strong>0” award from the Tour Operator<br />
Cubanacan.<br />
Respecting the Environment:<br />
a commitment to Sustainable<br />
Tourism<br />
Always conscious of the importance of environmental<br />
respect and conservation, Sol Meliá<br />
was the first Spanish company to create its<br />
own Corporate Environmental Protection<br />
Manual back in 1995. The insistence of the<br />
company’s senior management has been a decisive<br />
factor in making the environment a priority<br />
concern in all company activities and in<br />
introducing the concept of sustainable development<br />
in the company’s strategic planning<br />
processes.<br />
“Increasing environmental<br />
sensitivity<br />
bring a need to define<br />
and document in a<br />
written Manual our<br />
company policies. Sol<br />
Meliá believes in an<br />
equation that says<br />
Better environment<br />
+ Better product +<br />
Better Service =<br />
Better quality.<br />
Training our staff<br />
and improving the<br />
information we<br />
provide to our guests<br />
is the road we have<br />
to follow to ensure we<br />
achieve our environmental<br />
plans and<br />
that our achievements<br />
are rewarded.”<br />
”<br />
Agustín Serrano,<br />
Executive Vice President<br />
Quality and Technology<br />
Apart from creating its own internal<br />
Environmental Management Systems, Sol<br />
Meliá has also taken part in a large number of<br />
initiatives organised by private and public<br />
bodies aiming to continue to make progress in<br />
the application of its environmental protection<br />
policies. Company representatives have taken<br />
part in the AENOR Work Group designing<br />
regulations to adapt ISO 14<strong>00</strong>1 to the hotel<br />
sector, which a large number of hotels have<br />
also signed up with the Environmental<br />
Foundation.<br />
The Environmental Department organises and<br />
manages hotel staff attendance on courses and<br />
seminars on environmental policy and offers<br />
consultancy services for hotels. Sol Meliá also<br />
provides internal assessment services on environmental<br />
legislation for certified hotels and<br />
works together with hotels to constantly update<br />
procedures manuals to ensure continued<br />
compliance with environmental protection<br />
guidelines.<br />
Meliá Varadero<br />
S OL<br />
M ELIÁ<br />
A NNUAL R EPORT 2<strong>00</strong>0<br />
41
Change language