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SOL MELIA ANNUAL REPORT 00 COMP

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MILESTONES 2<strong>00</strong>0 · RESEARCH & DEVELOPMENT<br />

2. Inside.<br />

The company is working on optimising the<br />

functionality of its Intranet to improve internal<br />

company management at all levels. The<br />

incorporation of the SAP platform (System<br />

Application Programmes) will allow the storage<br />

of an immense amount of data, required<br />

to accelerate and improve processes using<br />

Internet channels. The new applications cover<br />

5 main areas: Sales Force Automation (SFA),<br />

hotel receptions (RA 2<strong>00</strong>0), financial control<br />

tools (FICO), Human Resources (PA and<br />

PP) and purchasing (MM). The integration<br />

and use of these valuable applications are<br />

expected to generate significant savings in<br />

time and money.<br />

3. Business to Business (B2B).<br />

Buyside.<br />

The incorporation of new technologies will<br />

also bring the centralisation of purchasing processes<br />

and allow them to be carried out online,<br />

leading to improved efficiency, more competitive<br />

pricing and reductions in operating costs.<br />

Sol Meliá is a co-founder together with<br />

Telefónica, Barceló, Iberostar and the BBVA of the<br />

Hotelnetb2B.com portal. A further 18 hotel<br />

companies have taken a stake in the venture<br />

which aims to provide the finest possible service<br />

to all hotel managers and their suppliers to allow<br />

them to optimise the purchasing process for<br />

goods and services using new technologies.<br />

The portal aims to operate throughout Spain,<br />

the Mediterranean and Latin America and already<br />

has a portfolio of more than 9<strong>00</strong> hotels in 21<br />

countries. The expected investment for its first<br />

two years of operations is 5,<strong>00</strong>0 million pesetas<br />

(€30 Mn.).<br />

This firm commitment to e-transformation has<br />

already begun to bear fruit, with awards received<br />

during the year 2<strong>00</strong>0 including the following:<br />

AWARD FROM TO<br />

Estrategas.com Dinero Magazine Sebastián Escarrer<br />

(Vice Chairman Sol Meliá)<br />

Best Website CETT (Hospitality & Sol Meliá<br />

Tourism Research Centre)<br />

Hermes Award HTR Magazine (France) Sol Meliá<br />

for Best Website<br />

S OL<br />

M ELIÁ<br />

A NNUAL R EPORT 2<strong>00</strong>0<br />

36

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