Asiaone 1-42
Asiaone 1-42
Asiaone 1-42
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(ii) Message Boards<br />
BUSINESS<br />
We will also offer users the ability to post messages for general viewing by other users to<br />
promote dialogue on relevant issues, topics or events of interest. Instead of participating in<br />
real-time dialogue, users are able to enjoy the freedom of posting and retrieving messages at<br />
their convenience. We will have chat rooms in the various channels of interest on both<br />
AsiaOne.com and Zaobao.com.<br />
(iii) My AsiaOne<br />
Registered users of AsiaOne.com will soon be able to customise the AsiaOne home page,<br />
choosing those modules that most interest them and organise them on the page as they please.<br />
Later, when AsiaOne services such as Auctions offer alert services (where users register their<br />
interest in specific items and ask to be informed when these items are put on auction), users<br />
can include on their personalised AsiaOne.com homepage a window for these alerts. The<br />
customisation feature will also be available at Zaobao.com by the end of 2000.<br />
(iv) Games<br />
Users will be able to play web-based games and download games from our websites. We<br />
expect to introduce this feature by end 2000.<br />
(v) Web Voice<br />
Web Voice is a web-based call handling centre where the service agents at AsiaOne’s helpdesk<br />
can communicate through the web with more than one caller at any one time from anywhere in<br />
the world where the language proficiency is sound. Web Voice can further be enhanced to offer<br />
products such as callback services and e-mail retrieval service over phones. We plan to launch<br />
Web Voice within AsiaOne’s business units by the end of 2000 and eventually to market the<br />
Web Voice functions and services to corporate partners. Organisations such as financial<br />
institutions, event management companies and airlines will find this service useful, particularly<br />
in the handling of ad-hoc promotions, as Web Voice helps to free these organisations’ normal<br />
call handling capacity for routine operations. Web Voice increases the call handling productivity<br />
of service agents and reduces turnaround time to close a deal.<br />
Moving forward, we intend to serve our content, community and commerce products and services<br />
not only through the Internet but also through other platforms such as WAP, PDA and broadband<br />
networks:-<br />
(i) WAP<br />
We plan to work closely with mobile service providers to develop and provide WAP portal<br />
service through mobile phones. In this respect, we are currently working with M1 on a trial<br />
WAP portal service in Singapore for M1 mobile phone subscribers. In this trial service, M1<br />
mobile phone subscribers whose mobile handsets are WAP-enabled or Internet-ready will initially<br />
be able to receive from us information such as local and world news headlines, IT news, food<br />
guide and Chinese horoscope. We intend to further expand the range of WAP portal service in<br />
the future to include mobile commerce (m-commerce) and auctions applications.<br />
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