final output

4. After Sales Services
• Attend to customer’s complaint on defects during liability or maintenance period which is
usually between 12 and 24 months as may be specified in the contract. The cost of
rectification is borne by us if the defect is due to our initial poor workmanship. In the last
three financial years, an average of approximately $0.6 million per annum was incurred for
rectification of defects.
Our Completed Projects
Between April 1997 and September 2000, we have completed an aggregate of $173.1 million of
contracts. These projects include Jurong West Neighbourhood 6 Contract 4, Choa Chu Kang
Neighbourhood 4 Contract 11, Sunny Springs and Rivervale Executive Condominium. Approximately
24.6% of these projects are design-and-build projects with a total contract value of about $42.6
million.
The M&E projects completed by us can be categorised into two broad categories, public and private
residential projects. About 84% of our M&E turnover for the last three financial years was derived
from public residential projects. The remaining 16% of our M&E turnover was contributed by private
residential projects.
M&E services completed by us between April 1997 and September 2000 that exceeded $3 million in
contract value are as follows:-
Contract
Date of Date of Value
Details of Completed Project Award Completion (S$ million)
Plumbing and Sanitary Works (Public Housing)
Sanitary, plumbing and gas installation at Toa Payoh November June 1997 4.2
Redevelopment Contract 8 1994
Sanitary, plumbing and gas installation at Woodlands December August 1997 4.2
Neighbourhood 5 Contract 4 (Design-and-build) 1995
Sanitary, plumbing, gas and fire protection installation March November 3.3
at Choa Chu Kang Neighbourhood 4 Contract 12 1996 1997
Sanitary, plumbing, gas and rainwater down pipe April 1995 December 8.0
(“RWDP”) installation at Jurong East 1997
Neighbourhood 2 Contracts 17, 18 and 19
Sanitary, plumbing, gas and fire protection installation January December 3.8
at Sengkang Neighbourhood 2 Contract 1 1996 1997
Sanitary, plumbing, gas and fire protection installation November January 3.2
at Kangkar Neighbourhood 1 Contract 8 1995 1998
Sanitary, plumbing, gas and fire protection installation November February 5.0
at Kangkar Neighbourhood 1 Contract 7 1996 1998
Sanitary, plumbing, gas, fire protection and RWDP July 1996 March 1998 6.6
installation at Choa Chu Kang Neighbourhood
4 Contract 11
Sanitary, plumbing, gas and fire protection installation January March 1998 4.0
at Woodlands Neighbourhood 6 Contract 7 1996
Sanitary, plumbing, gas and fire protection installation September May 1998 3.8
at Bukit Panjang Neighbourhood 6 Contract 1 1995
Sanitary works for upgrading at Toa Payoh Batch 4 March 1996 November 4.7
1998
34