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4. After Sales Services<br />
• Attend to customer’s complaint on defects during liability or maintenance period which is<br />
usually between 12 and 24 months as may be specified in the contract. The cost of<br />
rectification is borne by us if the defect is due to our initial poor workmanship. In the last<br />
three financial years, an average of approximately $0.6 million per annum was incurred for<br />
rectification of defects.<br />
Our Completed Projects<br />
Between April 1997 and September 2000, we have completed an aggregate of $173.1 million of<br />
contracts. These projects include Jurong West Neighbourhood 6 Contract 4, Choa Chu Kang<br />
Neighbourhood 4 Contract 11, Sunny Springs and Rivervale Executive Condominium. Approximately<br />
24.6% of these projects are design-and-build projects with a total contract value of about $42.6<br />
million.<br />
The M&E projects completed by us can be categorised into two broad categories, public and private<br />
residential projects. About 84% of our M&E turnover for the last three financial years was derived<br />
from public residential projects. The remaining 16% of our M&E turnover was contributed by private<br />
residential projects.<br />
M&E services completed by us between April 1997 and September 2000 that exceeded $3 million in<br />
contract value are as follows:-<br />
Contract<br />
Date of Date of Value<br />
Details of Completed Project Award Completion (S$ million)<br />
Plumbing and Sanitary Works (Public Housing)<br />
Sanitary, plumbing and gas installation at Toa Payoh November June 1997 4.2<br />
Redevelopment Contract 8 1994<br />
Sanitary, plumbing and gas installation at Woodlands December August 1997 4.2<br />
Neighbourhood 5 Contract 4 (Design-and-build) 1995<br />
Sanitary, plumbing, gas and fire protection installation March November 3.3<br />
at Choa Chu Kang Neighbourhood 4 Contract 12 1996 1997<br />
Sanitary, plumbing, gas and rainwater down pipe April 1995 December 8.0<br />
(“RWDP”) installation at Jurong East 1997<br />
Neighbourhood 2 Contracts 17, 18 and 19<br />
Sanitary, plumbing, gas and fire protection installation January December 3.8<br />
at Sengkang Neighbourhood 2 Contract 1 1996 1997<br />
Sanitary, plumbing, gas and fire protection installation November January 3.2<br />
at Kangkar Neighbourhood 1 Contract 8 1995 1998<br />
Sanitary, plumbing, gas and fire protection installation November February 5.0<br />
at Kangkar Neighbourhood 1 Contract 7 1996 1998<br />
Sanitary, plumbing, gas, fire protection and RWDP July 1996 March 1998 6.6<br />
installation at Choa Chu Kang Neighbourhood<br />
4 Contract 11<br />
Sanitary, plumbing, gas and fire protection installation January March 1998 4.0<br />
at Woodlands Neighbourhood 6 Contract 7 1996<br />
Sanitary, plumbing, gas and fire protection installation September May 1998 3.8<br />
at Bukit Panjang Neighbourhood 6 Contract 1 1995<br />
Sanitary works for upgrading at Toa Payoh Batch 4 March 1996 November 4.7<br />
1998<br />
34