Final Adopted IDP - KZN Development Planning

Focus Area Objective Performance Target Key Performance Indicators
Municipal
Governance
To promote good
governance, accountability
and transparency
Recorded annual update of all risks to which the
Municipality is exposed and a recorded six
monthly update on the review of internal control
mechanisms
‣ Identification of all the risks to which the
Municipality and its operation are exposed
(input)
‣ Review all of the internal control measures
and mechanisms in place at the Municipality
(input)
Municipal
Governance
Placing the primary focus
on addressing the needs of
the communities within the
Municipality
Increase the participation of communities and
stakeholders in the community consultation
processes conducted by the Municipality
‣ Development of a Public Participation Plan
(input)
‣ Advertise the date, time and venue for all
community information and report back
meetings through the local print media and
by radio (input)
‣ Ensure greater level of participation by the
Zululand District Municipality and sector
departments in IDP and Budget road shows
conducted (input)
‣ Record attendance and participation by
maintaining an attendance register for each
of these meetings (output)
Scheduling and implementation of training
interventions to promote culture of customer
care
‣ Schedule training sessions on at least a
quarterly basis (output)
‣ Record attendance and participation in
training by maintaining an attendance
register (output)
‣ Monitor the level of customer complaints on
a quarterly basis as a measure of training
impact
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