April 2011 - London City Airport Consultative Committee

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MINUTES OF THE MEETING OF THE LONDON CITY
AIRPORT CONSULTATIVE COMMITTEE HELD ON
TUESDAY 5th APRIL 2011 AT 4.30 PM AT CITY
AVIATION HOUSE, LONDON CITY AIRPORT
PRESENT:
John Adshead
Glynis Webb
Stuart Innes
Janet Goulton
Anna Gawthorpe
Cllr Alec Kellaway
Cllr Pat Holland
Tim Martin
Tom Jackson
John Scarff
Hamish Stewart
Janette Withey
Howard Sheppard
Peter Campbell
Dennis James
Mirsad Bakalovic
Rose Geaney
Jennifer Bishop
APOLOGIES:
Chairman
Vice Chairman
Secretary
London City Airport
Deputy, London City Airport
London Borough of Newham
Deputy, London Borough of Newham
London Borough of Barking and Dagenham
London Development Agency
Airline Operators Committee
RODMA
Docklands Business Club
Canary Wharf Limited
LCCI
Custom House and Canning Town
Beckton
Area Tenants Liaison Committee – Royal Docks
LBN Airport Monitoring Officer
Cllr Carli Harper-Penman London Borough of Tower Hamlets
Cllr Denise Hyland London Borough of Greenwich
John East
London Borough of Newham
Cllr Peter Craske
London Borough of Bexley
Charlotte May
London Borough of Waltham Forest
Gary Hodgetts
London City Airport
Trevor Fox
Passenger Representative
Lindsey Clavel
Passenger Representative
Sister Christine Frost Tower Hamlets Local Area Partnership 7
Gertie Duffy
North Woolwich
Robin Whitehouse London Borough of Newham
John Higgins
London City Airport
Sola Ogunbanjo
Deputy, Custom House and Canning Town
IN ATTENDANCE:
Elizabeth Hegarty
Deputy, London City Airport
Rupal Patel
London City Airport
Melanie Burnley
London City Airport
Kellie Heath
London City Airport
Valerie Collingwood London City Airport
Mark Partridge
London Borough of Newham
Richard Finch
London Borough of Tower Hamlets
Vicki Hughes
NCS
Daniel Tomozeiu
Passenger Group
Julia Dunlop
Deputy, Silvertown
Jagadish Jha
Deputy, Beckton
Valery Alliez
Resident of Silvertown
Anonymous
Resident of Tower Hamlets
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1. PRESENTATION – UPDATE BY THE AIRFIELD OPERATIONS AND SAFETY UNIT
Anna Gawthorpe briefed the Committee on the work of this Department of the Airport. The slides
used in her briefing would be posted to the Committee's website. There followed a period of
discussion during which Anna responded to a number of questions. The key points were:
(a) In relation to birds Anna said:
• the increase in the numbers of birds in the Royal Docks gave rise to a considerable problem
in relation to the safety of aircraft and the bird problem was a major preoccupation of the
Department.
• the problem was exacerbated by people who with the best of intentions fed the birds or other
animals and thus encouraged the birds to remain in the area. In this connection signs placed
by the Airport at the western end of the Royal Victoria Dock asking people not to feed the
birds had been removed. Glynis Webb said that feeding was plainly a problem in North
Woolwich and suggested the Airport should get in touch with the Council.
• there was currently a flock of more than 40-50 swans in the area who regularly flew between
the marina at the eastern end of the Royal Albert Docks and the beach at the western end of
the Royal Victoria Dock. The Swan Sanctuary had been asked for assistance but they had
not been able to be very helpful given the number of swans in the area and the problems of
disease when birds were moved from one are to another.
• birds were a particular problem when flying at night when they could not be seen.
(b) the Airport could not simply put snow removed from the Runway into the Dock. This was
because the snow tended to be polluted, for example by the chemicals in the deicers used to keep the
runways clear of ice and snow.
(c) Anna explained in more detail the colour codes assigned to people in dealing with emergencies.
The Gold tag was assigned to those responsible for strategic decisions in relation to emergencies.
Typically these people might not be on-site. Silver was assigned to those in charge locally and
Bronze to other key people responsible for dealing with the emergency.
3. COMMITTEE MEMBERSHIP
(a) Air Transport Users Committee
The Committee noted with regret the resignation of Simon Evans who represented the Air
Transport Users Committee (AUC). This follows the announcement by the CAA on 9th
March 2011 that the AUC was to be abolished. A new independent body to represent
passengers’ interests is to be formed and at the same time the AUC’s complaints handling role
is to become part of the CAA’s newly created Regulatory Policy Group. The Secretary would
pursue the possibility that the new body and/or the RPG should send a representative to the
Consultative Committee.
(b) Airline Operators Committee
The Committee noted that Karen Brown had replaced Peter Moore as the AOC's second
representative
4. The MINUTES of the meeting held on 11th January 2011 were approved as a correct record of the
meeting. The minutes now approved by the Committee had been posted to the Committee’s
website 1 .
5. MATTERS ARISING
(a) Item 5(a) – Noise Action Plan
The Committee heard that the plan was still being considered by DEFRA and the Department
of Transport.
1 http://www.lcacc.org/committee/minutes.html
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(b) Item 7 – Judicial Review
The Committee noted that having been refused leave to appeal by the High Court those
pursuing the Judicial Review had now formally applied to the Court of Appeal for permission
to appeal the findings of the High Court in its judgment of 20th January 2011. It was
understood that the London Borough of Newham and the Airport have made representations
against this application which will be decided initially on the basis of written submissions. If,
however, leave to appeal is refused the applicants might then seek an oral hearing.
(c)
Item 17 - York Aviation Study
The Committee noted that e-copies of the specially abridged version of the study handed out
at the event at the LCCI had been sent to all members on 11th February and that a hard copy
had subsequently been sent to all members by the Airport's Chief Executive. The Committee
noted that if any member would like a copy of the detailed technical impact assessment they
should contact Janet Goulton at the Airport.
Both Dennis James and Peter Campbell said it had been a very good session and the various
findings of the Study had been very well presented. Dennis was very glad to see the summary
of the Study in the latest issue of Runway News. There was a need to ensure that people,
especially those living locally, were aware of the Airport's economic impact.
(d) Item 18(b) – Public Safety Zones
The Committee noted that that the new PSZs had now taken full effect.
6. PASSENGER ISSUES
The Secretary had circulated a note of Passenger Issues on 14th March and he had sent round follow
-up items on 1st and 4th April both about the assistance provided by airports to people with reduced
mobility.
In submitting his apologies Trevor Fox had commented:
• The new departures and security screening facility seems very good. I have not had a
problem in scanning my boarding pass to get through the gates. It all seems quite efficient.
• I agree that sometimes there appears to be a horrendous queue on arrival to get through
passport control but in fairness it seems to move along quite quickly once you're in it.
Maximum wait is about 5-7 minutes at peak times.
• I have no comments on PRM.
In relation to the queues at passport control Melanie Burnley said that this was monitored by the
Airport and 97% of passengers cleared this facility in 1-4 minutes. If, therefore, people suffered
delay it was the exception rather than the rule. She noted there were occasions when several aircraft
arrived at once and queues developed. The UKBA targets allowed 10 minutes for passengers coming
from EEA countries and 20 minutes for others.
7. SOUND INSULATION PROGRAMME
In the absence of John Higgins the Secretary said that the Airport was still engaged in residual work
on the earlier sound insulation programmes. The new programme, a feature of the latest s. 106
agreement, was on hold pending the outcome of the Judicial Review.
8. CORRESPONDENCE
The Agenda report was noted.
Anna Gawthorpe said she had replied to the German passenger about the cancellation of Flight
LH934 on 17th December 2010. The Secretary would circulate the text of the reply with the minutes
of the meeting.
The Secretary noted he had had telephone conversations with someone describing herself as a
freelance journalist about airport policing. Melanie Burnley said that the Airport was about to agree
an Airport Security Plan with the Metropolitan Police and under the provisions of the Policing and
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Crime Act 2009 the Airport would then make agreed payments to the Metropolitan Police. The cost
of this would ultimately fall on air passengers.
9. AIRPORT DIRECTOR’S REPORT
A copy of the report delivered by Janet Goulton is appended to these minutes. There were no
questions. John Scarff said BA also offered the full service offered by the other airlines mentioned
in the report.
10 COMMUNITY REPORT
Rupal Patel reported. A copy of her report is appended to these minutes. In response to a question it
was explained that whether the various work programmes referred to handled disabled people
depended a good deal on those who came forward to participate in those programmes. The
programmes had certainly embraced a number of people with learning difficulties.
11 ENVIRONMENTAL REPORT
Anna Gawthorpe reported. A copy of his report is appended to these minutes. In response to a
question Valerie Collingwood said the airport had some repeat complainers the majority of
environmental complaints and enquiries were received from a wide range of people living locally. It
was her impression that the majority of complaints were successfully investigated and/or resolved
and occasionally people took the time to write expressing their thanks for the Airport's assistance.
12 PROPOSED LONDON CABLE CAR
The Secretary said that on Tuesday 8th March the London Borough of Newham's Strategic
Development Committee (SDC) had to confirm its approval, given on 18th January 2011, of the
applications for planning permission for the cable car submitted by the London Development
Agency and Transport for London.
13. TOUR OF NEW SECURITY FACILITIES
Members interested in participating in this tour should contact Elizabeth Hegarty. Dennis James and
Jagadish Jha both indicated that they would like to join the group. The date would not be decided
until the minutes of the meeting had been circulated so that those not present at the meeting could
join the tour if they wished.
14 AIRPORT TRANSPORT FORUM
The Committee agreed that its representative on the Airport Transport Forum should be Glynis
Webb but that Julia Dunlop should attend meetings of the ATF if for any reason Glynis Webb was
unable to do so.
15 UK AIRPORT CONSULTATIVE COMMITTEES - ANNUAL LIAISON MEETING –
ABERDEEN AIRPORT – 8/9 JUNE 2011
The Annual Meeting would as usual be attended by the Chairman and the Secretary. The Secretary
outlined the issues likely to be discussed at the meeting including:
• Developing a Sustainable Framework for UK Aviation - Scoping Document
• Airport Passenger Duty
• Preservation of Slots for Domestic Services at the main London Airports
• UK Round-up - including the Airport Regulation Bill, CAA Restructuring, the abolition of
Air Transport Users Council (AUC and the Infrastructure Planning Commission, surface
access, the proposed Tourism Strategy, planning applications – notification and
consultation, the review of Public Safety Zones (PSZs), wind farms and their effect on
Radar and the CAA's Future Airspace Strategy.
• European Round-up including the White Paper - Towards a Single European Transport
Area
• Aviation Security - update
• People with Reduced Mobility - update
• Conference Support
• Membership
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• Report of the Support Service
The Committee had no further issues to suggest for discussion at the meeting
16 DATES OF FUTURE MEETINGS
The Committee wishes to follow its present practice the dates would be:
• Tuesday 5 th July 2011
• Tuesday 4 th October 2011
• Tuesday 10 th January 2012
• Tuesday 3rd April 2012
Unless otherwise agreed all meetings would held at City Aviation House at London City Airport at
16.30 hours. The membership of the Committee was due for renewal after the meeting in April 2012
- first meeting of the new Committee will be held on Tuesday 3rd July 2012.
17. ANY OTHER BUSINESS
(a) Reform of Airport Passenger Duty - Consultation
Details of this consultation 2 had been sent to all members on 1st April including a list of possible
questions to which the issues gave rise. It was agreed it should be left to participating
organisations to offer comments if they wished. Peter Campbell said that the LCCI would be
offering its comments and they would welcome a note of any comments submitted by other
members.
(b) Developing a Sustainable Framework for UK Aviation - Scoping Document
Details of this important consultation had been sent to all members on 30th March. The
Secretary said that the scoping document 3 begins a dialogue with stakeholders towards
developing a long-term high level sustainable framework for UK aviation. The new policy
framework would replace the previous government’s Future of Air Transport White Paper
which was published in 2003 and subsequently updated in 2006.
The Government's objective is to develop a long-term, high-level framework for aviation which:
• sets out the Government's aims for aviation and the parameters within which they can be
delivered;
• takes account of the positive and negative impacts of aviation, and achieves a sustainable
balance between them;
• integrates aviation policy with wider Government objectives, including delivering
sustainable economic growth, combating climate change and protecting the local
environment;
• builds consensus among those who rely on and are affected by aviation; and
• provides industry with the clarity it needs to invest in the UK over the long term.
The Secretary noted that the period for consultation was six months and that the Framework
was due to be discussed at the UKACCS Annual Meeting at Aberdeen on 9th June 2011. It was
thus agreed to consider this matter further at the Committee's next meeting.
(b) Airport Regulation Bill
The Secretary said that in the Queens Speech last year the Government had announced its
intention to implement reforms to the economic regulation of airports to benefit passengers and
to drive investment in airport facilities.
In a written statement on 3 March 2011 the Government had confirmed it would introduce
legislation to implement these reforms early in the next Parliamentary session. The new
arrangements would replace the existing statutory framework for regulation at "designated
airports" (London City Airport is not a designated airport) with a more flexible licence based
system.
2 http://www.hm-treasury.gov.uk/2011budget_airpassenger.htm
3 http://www.dft.gov.uk/consultations/open/2011-09/consultationdocument.pdf
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The exact nature of the reforms was not yet clear but it was thought they might follow the
findings of an independent review and consultation carried out by the last Government - there
was more information about this on the UKACCS website 4 .
It was understood that the new Bill would be published first in draft form to allow consultation
before the Bill is formally introduced. It was planned also to issue draft licences so that
stakeholders and the public could more fully understand the Government's intentions. What
might be the impact for London City Airport remained to be seen.
(c) London Assembly - Investigation into Environmental Impacts of Future Expansion at City
Airport
The Secretary said the GLA’s Environment Committee would be considering a report at its
meeting tomorrow, 6 th April, which suggested the postponement of any formal discussions in
relation to the Airport and its monitoring processes until the present legal proceedings in
connection with the Judicial Review have been concluded - see Item 5(b) above. However, the
report includes reference to the GLA Committee discussing ‘environmental measures’ at LCY at
its meeting on 12 July 2011.
(d) European White Paper - Towards a Single European Transport Area
This White Paper 5 had been published at the end of March. It sets different goals for different
types of journey - within cities, between cities, and long distance. On aviation the headlines
were:
• By 2050, the majority of medium-distance passenger transport, about 300 km and beyond,
should go by rail
• By 2050, all core network airports should be connected to the rail network, preferably
high-speed;
• New engines, fuels and traffic management systems will increase efficiency and reduce
emissions
• A complete modernisation of Europe's air traffic control system by 2020, delivering the
Single European Sky: shorter and safer air journeys and more capacity.
• Completion of the European Common Aviation Area of 58 countries and 1 billion
inhabitants by 2020
• Work with international partners and in international organisations such as ICAO to
promote European competitiveness and climate goals at a global level.
(e) Royal Victoria Gardens - Master Planning Project
The Secretary referred to an e-mail received from the London Borough of Newham about this
project. The masterplan sets out a vision for improving and managing the park from the
immediate present to the longer term future and acts as a guide for the park's development,
supporting the Council and other organisations in securing future funding bids.
Over the next few months the Council will be asking local people their ideas on how Royal
Victoria Gardens can be improved so as to contribute towards a new masterplan. To this end a
questionnaire is being used to consult local people on the preliminary study for the park. The
responses from these will then lead to a number of development options being produced for the
park, which will again be consulted on before the Council comes up with a final Master Plan.
The Council would like to have the opportunity to involve local groups at this stage and/or later
stages of the master plan development process. They are keen to set up meetings to speak to
local people and are happy to drop-in to any planned meetings or arrange a suitable time to visit.
The Secretary had copies of the e-mail and of the questionnaire and would send copies to local
members.
4 http://www.ukaccs.info/issues.htm#Review
5 http://ec.europa.eu/transport/strategies/2011_white_paper_en.htm
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Glynis Webb said there had been consultations about the development of the Gardens not so
very long ago.
(f) Consultation - Silvertown Quays - Olympic Bus Depot
The Secretary had circulated information about this consultation on 24th February 2011. Julia
Dunlop said she was concerned that the planned Olympic Route Network (ORN) might prevent
access to the proposed Depot and, indeed, to the Airport and to other places in the locality. It
was explained however that the restrictions applicable to the ORN applied not to the whole the
listed roads but only to specified lanes.
(g) Docklands Light Railway
Elizabeth Hegarty said that the community entrance of the Airport's DLR Station had been
subject to attack by vandals on a number of occasions. A group, including local people, Police,
Tate & Lyle and local councillors has been established to help deal with the issue. Members
would be kept informed.
(h) Land on the South Side of the King George V Dock
Elizabeth Hegarty said that the construction of Crossrail would temporarily displace a number of
local companies. One of these companies was looking at a temporary move to Airport's vacant
land at the eastern end of the south side of the King George V Dock and was in dialogue with
the Airport.. Members would be kept informed.
(i) Website
The Secretary said the Airport's IT staff were in the process of moving the Airport websites
(including that for the LCACC) to a new host and he had been asked for the time being to refrain
from uploading any changes. Members might therefore notice a delay in making required
changes.
19. DATE OF NEXT MEETING
Tuesday 5th July 2011 at 16.30 hours at City Aviation House at London City Airport.
MINUTE 9
Airport Director’s Report –5th April 2011
1. Airport Traffic: January - March 2010
During January, February and March passenger numbers remained almost the same compared with the
same period in 2010. The total number of aircraft movements for this quarter compared with the same
period last year was down by 5.5% with average aircraft load factors remaining constant at 60% when
comparing this quarter to the same quarter last year. Average aircraft size has increased this quarter in
comparison to the previous quarter (77 seats compared to 73 seats).
Over the same period the Jet Centre traffic has increased by 0.7% in passengers and declined by 4% in
aircraft movements.
2. Route Changes
This first part of the year has seen the announcement or commencement of nine new routes from the
airport. Further to the destinations reported at our last meeting, at the end of January, CityJet announced
two new summer routes to Avignon and Toulon (for St Tropez). These services will operate from 27
May to 25 September 2011. Outbound services to Avignon will operate on Fridays and inbound services
will run on Sundays,
Flights to Toulon will be available on Fridays and Saturdays with return flights operating on Saturday
and Sundays. Fares for both destinations start from £79 one way, including taxes. A complimentary inflight
service, assigned seating, and checked baggage allowance are all included in the fare price.
.
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Services to these cities give travellers quick access to Provence and the Cote d’Azur and will be
operated by AVRO RJ85 jet aircraft, configured with 95 leather seats.
In March CityJet announced that it is starting another route to France by launching thrice-weekly flights
to Pau in the Pyrenees.
The year-round flights, which started on 2 April, are aimed at visitors to the Atlantic coast, Lourdes,
Biarritz and the region’s ski resorts.
The Pau service will operate on Monday, Thursday and Saturday.
Blue Islands Airline, a new airline for London City, announced in March that it would be launching a
new service to Jersey from 18 th April. This service will operate twice a day Monday to Friday and once
on a Sunday using ATR-42 aircraft seating up to 48 passengers.
Fares start at £85 one way, inclusive of taxes. All passengers can enjoy complimentary refreshments
onboard and use of a dedicated executive lounge at Jersey Airport. Blue Islands offer a unique ‘no
hidden charges’ pricing policy, which includes free changes to all tickets, with no charges for baggage or
debit and credit card usage.
SkyWork Airlines, another addition to the LCY airline family, started services to Bern, the capital of
Switzerland on 27 th March. Flights initially operate on a daily basis (Sunday to Friday) using 31 seat
Fairchild Dornier 328 aircraft.
From 5th September the route will see frequency double to 12 flights a week. Fares start from £53 one
way.
As announced at the last meeting, we are also looking forward to 7 June when British Airways start their
new services to Faro and Malaga. These will compliment the two popular summer services to Palma
and Ibiza that operated last year and which have already re-commenced this year.
During this quarter, services to Basel stopped.
3. Airport Developments
(a) Chief Finance Officer
The current Chief Finance Officer, Adrian Colman, will be leaving the Airport during April. The Airport
is actively recruiting Adrian’s replacement and hopes to be able to make an announcement shortly.
(b) Security Enhancement Project
As reported at previous meetings, in response to an increase in queues at the security search point
resulting from a combination of factors including the heightened security measures introduced by the
Department for Transport, London City Airport has been undertaking works on a £7 million Security
Enhancement Project for which committee members received a detailed presentation at the January 2009
meeting.
The new security area is now up and running although there are still some changes to be made to
enhance the area e.g. flooring to the rear of lane 6 and the wooden screens at the exit to security where
we currently have temporary screens. A new food and beverage outlet is also due to be installed in this
area by the middle of June.
The staff are getting more and more familiar with the equipment and the consequences of this are faster
throughput and a better service overall. Daily we are tweaking things within the area to improve the
experience and passenger throughput.
Meanwhile, construction works are continuing in the old search area to install two over-flow security
lanes that can be brought into use in the future if the new main security area becomes very busy. The
target date for completing all works in this part of the terminal is end of June.
(c) Other Projects
As reported at the last meeting, the Airport is looking at a plan to part demolish an old dock building
known as the Ledger building at the western end of the site. This building is increasingly challenging
and expensive for the airport to maintain to a good, watertight, secure and safe standard. The building
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houses a proportion of the Airport Fire Service, the Ground Services support staff as well as airline
offices and engineering facilities.
In order to facilitate the removal of most of the Ledger building, we need to advance a temporary
solution to house the affected personnel. We propose to do this by erecting limited life buildings on one
level, in harmony with surrounding buildings, both on the southern side of the remaining Ledger
building and on a site immediately south of the Ledger building in an area currently used as a landside
staff car park and also comprising unmade ground, scrub and overgrown vegetation. The perimeter and
buildings will be screened from view by applying an appropriate material to the new secure fence line.
Staff car parking would be allocated to alternative car parking facilities at the western end of the airport
site where there is sufficient capacity for displaced cars.
The Ledger building currently acts as a partial sound screen for houses in the immediate vicinity. We
would erect a new sound screen once that part of the Ledger building has been removed. This would be
the same in appearance and specification to the one that was successfully installed on the east apron as
part of the Operational Improvements Project a few years ago. The screen has been designed to ensure
that there will be no noticeable change in the levels of noise in the nearby community as a result of
current aircraft operations.
The partial demolition of this building gives us the opportunity to make good the land in this area and to
re-align the airside road to improve sight lines and safety.
We expect the works to take approximately 24 weeks in total. An exact start date has not yet been
confirmed.
5. Commercial Developments
On 1 st April, London City Airport welcomed a new food and beverage partner – SSP. Over the coming
months SSP will open five cafes and restaurants at the airport. SSP will launch two new cafes, due to
begin trading by the summer, and refurbish three existing outlets over the summer.
SSP will offer passengers a selection of bespoke dining options including ‘Rhubarb’ an upmarket cafe;
Illy Espressamente a cafe known for premium artisan coffees and Italian inspired bakery products; City
Bar and Grill and two Panopolis bakeries with a range of artisan breads.
Passengers will be able to order food and pre-book dining prior to departure from staff equipped with
hand-held terminals located throughout the terminal.
All staff currently employed at the existing bars and restaurants will be retained by SSP.
6. Judicial Review
The agenda for this meeting includes an item on the Judicial Review at Item 5. On 19 January the airport
was advised that the challenge made by Fight the Flights of the London Borough of Newham’s (LBN)
decision in July 2009 to approve the airport’s planning application for an increase in flight movements to
120,000 per year, had been dismissed on all three counts. Fight the Flights has applied for leave to
appeal against the ruling and has submitted written evidence. The London Borough of Newham and
London City Airport have both responded to this submission and all parties await the decision of the
court.
7. Other
At the end of January, London City Airport collected the Best UK Airport Award at the Business Travel
Awards Gala Dinner held at the Grosvenor House. Judges praised the airports’ efficiency in dealing with
the challenges of heightened security and weather disruption, and recognised the Airport’s continuous
commitment to service excellence, with the continued emphasis on speedy passenger processing.
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MINUTE 10
Community Relations Activity – January/March 2011
Community Engagement Activity
11 JANUARY – 4 APRIL 2011
EDUCATIONAL TOURS
The following schools and colleges have visited the airport for education and employment related tours
in this period. A total of 246 students and jobseekers have attended.
• Britannia Village Primary School x2
• Gallions Primary School x 2
• Hallsville Primary School x2
• Kingsford School x2
• Workplace
Newham
Newham
Newham
Newham
Newham
• Fight for Peace Newham
• Leyton 6 th Form Waltham Forest
• Linton Mead Primary School x2 Greenwich
• St Thomas More School Greenwich
• Oddfellows Group Greenwich
EDUCATION AND SKILLS ACTIVITIES
Primary
• The Community Team continued its voluntary weekly reading programme with Old Palace
Primary School, Tower Hamlets with two Year 2 pupils.
• The LCY Barnaby Bear Geography Programme was delivered to five classes with a total of 150
year two students from Newham in this period.
• The Community Team hosted a stand at St Lukes Primary School extended Road Show for
parents.
• The Community Team attended Hackney EBP Career Inspirations event.
• The Community Team attended Barking & Dagenham Road Safety judging competition and
prize giving event.
Secondary
• The Community Team attended Brampton Manor and Eastlea School in Newham to deliver
Building Opportunities and Skills Seminar (BOSS) to over 300 students offering employability
skills during a full day of workshops.
• Airport volunteers attended Bow Park School to deliver a presentation to 30 pupils based on
Customer Service at LCY.
• Nineteen local residents participated in the ongoing London City Airport Work Experience
Programme.
• The Community Team delivered the LCY Modern Foreign Languages Programme to 45 students
from Kingsford School (Newham) and St Thomas More School (Greenwich).
• The Airport’s HR Manager, Stephanie Powell participated in a Q&A session with students from
Plumsted Manor (Greenwich) based on Human Resources in an organisation.
• LCA celebrated the Do the Right Thing - Young Citizen of the Year 2011 Awards Ceremony
with Greenwich Education Business Partnership at their celebration reception with parents and
students.
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Students attend LCY for a Modern Foreign Languages Programme
Further and Higher
• The airport will be launching its fifth year of the University Prize Scheme 2011/12 through
advertising in local papers for three new candidates to join the scheme from the Boroughs of
Newham, Tower Hamlets and Greenwich. With nine students already on the scheme.
• The Community Team attended NewVic Sixth Form College and hosted a stand at the
Employment and Training Fair with over 200 students in attendance.
• The Community hosted a stand at Shooters Hill Post 16 Campus (Greenwich) annual Careers
Event attended by 120 students.
• The LCY City Interview Programme aimed at NEETS to encourage young people into
employment was delivered on six occasions to 42 young people from Workplace, Community
Links, Peacock Gym and Land Mark Training (Newham).
• The Airport’s Sales Director, Bernard Lavelle attended the University of East London (UEL)
and City University to deliver a lecture on LCY.
• The Community Team delivered a lecture based on careers at LCY for its Getting Down to
Business Week to undergraduates at UEL.
• The Airport’s HR Manager, Stephanie Powell delivered a lecture to undergraduates at UEL on
Training & Development to students studying Human Resource Management.
• Airport volunteers attend the UEL assessment centre day to prepare undergraduates to the world
if work.
SPONSORSHIP & DONATIONS
ORGANISATION EVENT DONATION
Barking & Dagenham Road Safety Competition £300 donated
Vicarage Primary School,
Newham
Newham Council
Annual Raffle
Royal Docks & Beckton ACT
Event
Luxury Hamper
2 Luxury Hampers
Richard House Children’s Nurse’s Meeting
Meeting room at LCY
Hospice, Newham
Kaizen Primary School , Newham Fundraising Prize Luxury Hamper
Drew Primary School, Newham Annual Raffle Luxury Hamper
Newham Chamber of Commerce Sponsorship of Breakfast £800 donated
Newham Homes Staff Awards Luxury Hamper
Eton Manor Rugby Club Coaches Annual Dinner Flight tickets
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Kellie attends BelieVe Royal Docks Act Event
Other
• The Airport’s quarterly Newsletter Runway News received a makeover and was delivered to
33,300 homes in Newham, Tower Hamlets and Thamesmead.
• The Community Team announced its Employee Volunteer of the Year 2010 as Wendy Lee from
Custom House who works in the Airport’s Ramp Services Department. Wendy was awarded a
trophy and £300 cash prize.
• The Community Team hosted a stand at the Newham Chamber Business forum for local
businesses and procurement needs.
• The Community Team with Airport Volunteers attended Gallions Primary School for an eight
hour Gardening Team Challenge.
• The Community met with the Cricket Foundation to discuss partnership building opportunities.
• The Community Team donated 20 tickets to Newham Neighbourhood Sports Programme and
Newham Allstars Basketball Academy (NASSA) to enjoy British Basketball trophy
Championships and NBA Basketball match from the airports 02 Suite.
• The Community Team hosted an information and prize stand at the Royal Docks Active
Community Team event.
• The Community Team attended the Breakfast Concept Launch of the New University Building
(Newham) by Boris Johnson.
• 45 LCY staff collectively have volunteered over 209 hours delivering workshops talks to
students raising their aspirations and participating in charity events in this quarter.
• The LCY Community Team continues to participate in the following groups and trusts:
o Eastlea School Business Support Group
o Rokeby School Business Support Group
o Greenwich Education Business Partnership
o Newham Education Business Partnership
o ELBA Jobs & Enterprise Board to support local employment
o ELBA Newham Forum to support the development of Newham
o Royal Docks Learning Activity Centre
o London Borough of Newham Young Futures Advisory Group
o IMPS Motorcycle Display Team
o Newham Chamber of Commerce
- 12 -

Wendy Lee, awarded Staff Volunteer of the Year 2010
New look Runway News for 2011
TAKE OFF INTO WORK PROGRAMME
• The tenth round of the London City Airport/Newham Workplace into work training programme
“Take off into Work” was delivered 15 -25 February.
• Since the launch of Take off into Work in March 2009 146 candidates have gained employment,
of which 95 have been placed into employment onsite at LCY or onsite companies.
• LCY hosted the Launch of the 2011 Lord Mayor's Dragon Awards attended by the Lord Mayor
himself.
Successful Take off Into Work candidates share their
experiences
LCY Chief Commercial Officer, Matthew Hall
welcomes Lord Mayor
- 13 -

MINUTE 11
Environment Report – January/March 2011
A total of 13 complaints/enquiries relating to environmental matters were received between the 1 st
January and the 31 st March 2011.
During this period the Noise and Track Keeping System was fully operational and data was received
from all Noise Monitoring Terminals.
‣ 9 complaints were received during this period:
‐ 2 regarded noise and flight paths/low flying aircraft
‐ 2 regarded noise, 1 of which was not related to LCY operations and 1 of which was not
investigated as the complainant didn’t provide enough details
‐ 2 were regarding low flying aircraft, both of which were not related to LCY operations
‐ 1 regarded the visual impact of the airport and local regeneration
‐ 1 regarded the airport’s sound insulation scheme
‐ 1 regarded the airport’s noise action plan
‣ Of the 4 enquiries received for this period:
‐ 1 was regarding the sound insulation scheme
‐ 1 was regarding the judicial review
‐ 1 was regarding signage about birds local to the airport
‐ 1 was regarding IT links to the airport’s noise contours
1. DATE RECEIVED: Wednesday 5 th January 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
New Cross Gate, SE4
ENQUIRY:
Sound Insulation Scheme
RESPONSE:
Telephone Call
2. DATE RECEIVED: Thursday 6 th January 2011
DATE OCCURRED:
Previous week
TIME OCCURRED:
Early morning
AREA:
Bow, E3, LBTH
COMPLAINT:
Aircraft noise & flight paths
RESPONSE:
Letter
3. DATE RECEIVED: Friday 14 th January 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
West India Dock, E14, LBTH
COMPLAINT:
Noise Action Plan – DEFRA submission details
RESPONSE:
Letter
4. DATE RECEIVED: Sunday 16 th January 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
Thamesmead, SE28, LBG
COMPLAINT:
Sound Insulation Scheme
RESPONSE:
Letter
5. DATE RECEIVED: Wednesday 19 th January 2011
DATE OCCURRED:
Unknown
TIME OCCURRED:
Unknown
AREA:
Unknown
COMPLAINT:
Aircraft noise
RESPONSE:
Letter – details requested to enable investigation
- 14 -

6. DATE RECEIVED: Thursday 20 th January 2011
DATE OCCURRED:
Unknown
TIME OCCURRED:
Unknown
AREA:
Catford, SE6, LBL
COMPLAINT:
Aircraft noise
RESPONSE:
Letter – non LCY
7. DATE RECEIVED: Friday 21 st January 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
Britannia Village, LBN
ENQUIRY:
Implications of Judicial Review
RESPONSE:
Letter
8. DATE RECEIVED: Sunday 23 rd January 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
North Woolwich E16, LBN
COMPLAINT:
Visual impact of airport & regeneration
RESPONSE:
Letter
9. DATE RECEIVED: Friday 28 th January 2011
DATE OCCURRED: Friday 28 th January 2011
TIME OCCURRED:
13:10 to 13:20 hours
AREA:
Holborn, EC1, LBI
COMPLAINT:
Low flying aircraft
RESPONSE:
Letter – non LCY
10. DATE RECEIVED: Wednesday 2 nd February 2011
DATE OCCURRED: 17 th to 27 th January 2011
TIME OCCURRED:
Not specified
AREA:
Blackheath, SE3, LBG
COMPLAINT:
Low flying aircraft
RESPONSE:
Letter – non LCY
11. DATE RECEIVED: Saturday 12 th February 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
Britannia Village, E16, LBN
ENQUIRY:
Bird signage
RESPONSE:
Letter
12. DATE RECEIVED: Monday 14 th February 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
E17, Waltham Forest
COMPLAINT:
Aircraft noise & low flying
RESPONSE:
Letter
13. DATE RECEIVED: Thursday 17 th February 2011
DATE OCCURRED:
N/A
TIME OCCURRED:
N/A
AREA:
Unknown
ENQUIRY:
LCA noise contour IT link
RESPONSE:
Letter
Gary Hodgetts
Director Operations Policy and Planning
LONDON CITY AIRPORT
April 2011
- 15 -