FINANCIAL CLEARING: - Syniverse Technologies

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Inside SYNERGY
E X E C U T I V E C O R N E R
R E G I O N A L U P D A T E
Employee SPOTLIGHT
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Cover Story
Happy New Year from Syniverse!
Asia Pacific (AP)
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Financial Clearing House
Regional Update
Global news
about Syniverse
Employee Spotlight
Meet William Ku
Syniverse Focus
CALA team
Customer Connection
Telefónica Moviles Argentina
For many around the world, January 1 is a time to reflect about the year just finished and
make resolutions that will serve as a foundation for the coming 12 months. We’re no different
at Syniverse.
Looking back, one of the highlights of the year was most definitely our acquisition of the
wireless division of BSG Clearing Solutions for data and financial clearing. The transaction was
completed on December 19, and our integration teams are busy today implementing a comprehensive
plan to seamlessly integrate our employees and solutions.
This acquisition is an important milestone for Syniverse
and our customers. First, it brought us a group of almost
200 first-class employees around the globe who have an
excellent industry reputation for their technical expertise
and superior customer service. Syniverse also is able to
now offer a world-class financial clearing house product
Allan Tam has joined the AP team as its senior leader of professional services.
He will oversee the region’s implementation resources to ensure we continue
to improve our implementation process and customer satisfaction. Peggy
Tsui, who manages Six Sigma initiatives in the region, has embarked on projects
designed to improve internal processes and enhance service quality. We
also have recently boosted our presence in Beijing, adding a number of new
employees to that office location.
Caribbean & Latin America (CALA)
A new office in Mexico City will be opening in February. Dave Murphy, who
has been with Syniverse since 1996 and has extensive experience in Latin
America, will become the new sales director for Central America based in
Mexico. For detailed information about what else is going on with the CALA
team, read the special feature on the next page.
William Ku
Senior Leader
South Asia Pacific
With an extensive background
in telecommunications
and particular
expertise in the number
portability (NP) arena, William
is a valuable member
of the Syniverse team.
He spoke with Synergy in
December.
Synergy: Tell me a bit about
yourself.
8 Visibility Services
Update
Real-time roaming data
for GSM & CDMA
11 Customer Service
Surveys drive improvements
12 Events Calendar/
Contacts
and a fully integrated financial and data clearing solution.
You can read more about this on page 6. We will keep you
updated as our plans progress. In the meantime, it’s business
as usual for all Syniverse customers – both existing
and new.
We also made great progress over the past year in our global expansion effort. Our onthe-ground
local presence continues to grow around the world in
key markets, putting us in a better position to focus on customer
needs and customer service. We opened a regional headquarters
in Buenos Aires as well as new offices in Brazil, Moscow and
Dubai, and we’re in the process of expanding our team in Beijing.
You can expect even more growth this year as we add additional
sales and customer service representatives to strategic locations
around the world.
Looking ahead to 2008, I anticipate outstanding possibilities for our company and our
customers. Our team continues to look for ways to improve our current products and services
while we develop new solutions that will simplify the complexity of doing business in today’s
competitive market, reduce operational costs and maximize revenue. Most of all, we look forward
to serving you – our most valued customers. J
“This acquisition is an
important milestone
for Syniverse and our
customers.”
Tony Holcombe
President & CEO
Europe, Middle East & Africa (EMEA)
The acquisition of the wireless clearing business of BSG adds almost 200
highly skilled employees to Syniverse, with the majority of them working in
Rüsselsheim, Germany, and in London. EMEA also has established a new
office in Moscow to allow us to better serve our clients in Eastern Europe.
Recent EMEA customer news includes a new data clearing contract with the
VimpelCom Group of operators, and a multi-year renewal contact to provide
voice and data clearing services to all 18 Vodafone companies.
North America (NA)
We are working hard with operators to prepare for the October deadline
to implement the GSMA’s new Near Real Time Roaming Data Exchange
(NRTRDE) anti-fraud standards. Already more than 20 NA operators have
chosen Syniverse DataNet, a robust solution that takes advantage of our
extensive experience in data clearing and fraud prevention. NA also is preparing
to host SOLUTIONS 2008, the company’s annual global customer
conference. Mark your calendars for the June 16-18 gathering that will take
place in St. Petersburg, Florida.
William: I am Singaporean
and earned an MBA in
international business and
bachelor’s degree in mechanical
engineering from
Imperial College London
after 30 months of military
service. My career began
in the oil industry, but I
quickly moved into telecommunications.
I joined
Syniverse in 2005.
Synergy: What projects are
you currently working on
William: I primarily work
on market development
activities and spearhead
all NP projects in the AP
region. I also spend a great
deal of my time managing
the Singapore number
portability deployment
project to ensure a smooth
launch later this year. I am
proud to personally be
involved in a project that is
so important to the people
of my country.
Cont.on page 11