FINANCIAL CLEARING: - Syniverse Technologies

10 11
FCH Cont. from page 7
Aaron Frank
Senior Product Manager
“In today’s competitive environment where revenue assurance, profitability and cost savings are
key, it makes complete sense for an operator to turn to a FCH provider such as Syniverse,” Eugene said.
“A high-quality FCH reduces human error and administration costs while improving operational efficiency
through full automation. It also improves debt management through debt collection, allocation
of funds and a clear audit trail; ensures information is always accessible with 24-hour access to advanced
online reporting; integrates to an operator’s accounting package for easier reconciliation and management
of ledgers; and eliminates banking fees while ensuring competitive foreign exchange rates.”
He also said that as the wireless industry continues to mature, wireless operators are showing a
preference for clearing services suppliers who are able to provide both data and financial solutions in
the global marketplace.
“Syniverse is now in a position to serve as that one-stop shop to facilitate an operator’s many bilateral
relationships for both data and financial clearing. We also are fully able to provide financial clearing
services for operators who have already established a relationship with other data clearing houses
(DCH) as well.”
“Syniverse FCH has the
ability to clear with and for
any operator in the world.”
Aaron Frank is the senior product manager for Syniverse’s Financial Clearing House for GSM.
Having worked almost seven years in the financial clearing arena, he knows as well as anyone the advantages
for an operator of using an outside supplier to manage this part of their business.
“Syniverse helps GSM operators reduce risks while improving return via a
service that provides clearing and settlement for all of a GSM operator’s international
traffic,” he said. “The invoicing and collection services available through
our Syniverse FCH simplify an operator’s settlement processes with each of its
roaming partners for all billing records exchanged during an invoicing period. This includes receivables
from all partners who sent roamers into the operator’s network, and payables to all partners where the
operator’s subscribers utilize a service. All settlement functions are consolidated, and Syniverse acts on
the operator’s behalf. The operator simply funds its account, and Syniverse settles with all of its roaming
partners.”
Aaron said Syniverse, already a world-class provider of data clearing services and considered by
many to be the industry’s most innovative and quality-driven FCH vendor, has a number of features
that set it apart from the competition.
“Syniverse FCH has the ability to clear with and for any operator in the world. Already each
month, Syniverse FCH generates and receives approximately 18,000 invoices and settles some 8,000
roaming partner positions. We also offer financial clearing to all operators, irrespective of their DCH
vendor. In fact, Syniverse is the only FCH that works with all DCHs,” he said.
According to Aaron, an FCH provider must offer the highest level of transparency and system integration
throughout the entire financial clearing process, and must have relationships across multiple
layers of roaming partners and banks in order to be effective.
“We manage diverse financial transactions for many of the world’s largest mobile telecommunica-
Cont. on page 11
C U S T O M E R S E R V I C E
Customer feedback drives constant improvement
Pursuit of the industry’s best reputation for
customer satisfaction isn’t something that
Syniverse takes lightly. In fact, new customer survey
tools first implemented by Syniverse last July
support our aim to ensure customers are not just
Jim Lawn
Director, Global Sales Support
FCH Cont. from page 10
happy today but are
satisfied for years
to come, said Jim
Lawn, global sales
support director for
Syniverse.
“In order
to provide our
customers with
the highest-quality service and support, we must
constantly monitor their changing needs, perceptions
and overall satisfaction,” Jim said. “Client
feedback enables us to learn from our strengths
and identify opportunities for improvement.”
The current customer survey takes less than
15 minutes to complete, and focuses on overall
satisfaction, implementation, training, invoicing,
sales/account management, and customer service
and support. Clients rate their satisfaction in these
areas on a five-point scale, ranging from “very satisfied”
to “very dissatisfied.”
For 2007, Syniverse surveyed the North America
and CALA regions during July, and EMEA and AP
customers in October. In total, almost 300 surveys
were completed. New customers from the BSG
acquisition will be surveyed starting in late January.
The 2007 results indicated that the Syniverse
staff’s combined knowledge, courtesy and professionalism
are Syniverse’s strongest assets, with experienced
and committed employees a key reason for
high customer satisfaction marks. Syniverse’s ability
to provide reliable products and services was another
area that received high marks as well.
Jim said frequent surveys are important since
customer needs are constantly changing as business
requirements change. He strongly encourages
customers to complete the Syniverse survey
when contacted.
“This survey is one of the best and most
straightforward ways to let us know how we’re doing
and where we need to improve,” Jim said. “We’ve set
the bar extremely high and continue to be dedicated
to improving our clients’ satisfaction levels.” J
tions companies, so it is imperative that they have full confidence in our ability to authorize, collect
and settle communications-related charges,” he said. “Not only do we have what I consider to be
unmatched banking and foreign exchange expertise as well as world-renowned customer service, our
customers have the knowledge and confidence that a trusted, dedicated and professional organization
such as Syniverse is fully able to handle the complete process from start to finish.” J
William Ku Cont. from page 3
Synergy: What has been
your greatest success so
far
William: So far, it’s having
Syniverse chosen for
the Singapore number
portability project. My
involvement began in October
2005. When the RFP
was released a year later,
a multifunctional team
of Syniverse staff from
Singapore, Hong Kong and
Tampa was formed. After
nine months of work, we
won an exclusive, sevenyear
license to operate
the centralized number
portability services.
Synergy: What is Syniverse’s
reputation in the
Asia Pacific region
William: After Syniverse’s
acquisition of ITHL in 2006,
we became one of the
largest providers of mobile
technology and clearing
house solutions in AP. We
have reach throughout
the region and are on a
growth track. Syniverse
is known among our customers
to be very strong
technically and extremely
efficient in our implementation.
Synergy: What makes it
special to be a part of the
Syniverse team
William: Not only am I
proud to tell people I am
part of an industry-leading
company called Syniverse,
I also am extremely honored
to be a member of a
global group of professionals
who take great pride
in their work and are dedicated
to customer support
and satisfaction. J