June 2012.pdf - RCSA

June 2012.pdf - RCSA June 2012.pdf - RCSA

21.01.2015 Views

BUSINESS MANAGEMENT ISSUES Discussion Paper Flexibility, change and economic growth: the role of on-hire agency work in Australia’s labour market Today’s economy is fastmoving, dynamic and subject to rapid change. The ability of workers and businesses to predict, and respond to, these economic conditions, is increasingly limited. Therefore, both workers and businesses need as much help as possible to rapidly adjust to market conditions and personal circumstances. Recruitment firms play a central role in providing this flexibility to workers and businesses alike. Australian workers are adapting to change and are increasingly able to understand that it is not possible for Australia to row against the tide of global economic uncertainty. The concept of a job for life is, to most Australians, unrealistic and, increasingly, undesirable. These are the people who make up the contemporary Australian workforce, where flexibility flows both ways. Despite the important role of adaptive “agency” work, this model of employment is under fire for failing to provide “secure” work. The Australian Council of Trade Unions’ (ACTU) Secure Work campaign seeks to provide protection for the “forty per cent of workers [who] are engaged in insecure work arrangements such as casual work, fixed term work, contracting or labour hire”. And therein lies the problem: the union campaign sweeps non-traditional work of every type into one large bundle. It assumes highly-paid IT contractors, for example, are in the same position as minimum-wage casual cleaning staff. Nobody denies that some insecure jobs exist, and that this form of employment does not suit all individuals involved. But labelling all non-traditional work models as “insecure”, in a negative sense, simplifies the issue until it loses any meaning. It takes a complex and multi-layered workforce model, then lumps it all under the emotive but misleading name of “insecure work”. Adaptive agency work is a valid and important part of the modern economy; rather than pushing for its end, we should be working collaboratively to ensure those who need to adapt to changing personal circumstances and lifestyle needs are able to, and those who genuinely need protection are afforded this. This paper discusses the role of recruitment firms in helping businesses and government to adapt, and provide decent work for individuals, while contributing to economic growth and international competitiveness. It also looks at the role of the recruitment industry in supporting workers in this sector. An adaptive workforce: key to economic growth The International Confederation of Private Employment Agencies (CIETT) and Boston Consulting Group (BCG) recently launched a global report that shows countries with agile work models and reasonable regulation outperform those with heavy regulation and little flexibility, in terms of both economic and labour market performance. Moreover, it shows that private employment agencies deliver decent work to individuals, and help match and develop the skills needed in labour markets. For example, one of the largest recruitment agencies in the country is also one of the biggest employers of apprentices. Almost 1 in 3 Australian employers use temporary staff from recruitment agencies to manage skills shortages Adecco Temporary Labour Report 2012 Flexible work: sorting myth from fact The outcome of an over-regulated, inflexible work model isn’t more secure jobs for people – it’s fewer jobs overall. The use of flexible or contingent workforces is an important part of the modern business landscape, allowing employers to respond to a rapidly changing environment. In fact 76 per cent of employers use recruitment agencies to respond more quickly to business demands. With volatility becoming a fixture of the economic system, employers, therefore, need to remain responsive. This doesn’t spell doom for employees however; they have the ability to remain agile too, building transferable skills that allow them to move when the market does. Ultimately, businesses make a choice about their growth plans, and that often involves a flexible and scalable workforce. For the majority of employers, it’s not a choice of “hire permanent staff or hire temporary staff”. It is, in fact, “hire temporary staff, or don’t hire at all”. RMIT University research found that 51 per cent of organisations using on-hired employees would not necessarily employ an equivalent number of employees directly if they were unable to use on-hired employees. In fact 19 per cent of organisations said they would rarely do so. 24 RCSA JOURNAL

74 per cent of employers do not consider hiring permanent workers as an alternative to “agency” work Ciett Employers simply cannot afford to be locked into fixed costs when they don’t have certainty about market conditions. Agency or on-hire work, where an individual is engaged by a firm and on-hired or assigned to work for a client, plays a crucial role in supporting economic growth and providing employment opportunities. Union attempts to magnify an issue that affects a small number of workers will have unintended consequences for all employers and the economy as a whole if it is successful. When is work “secure” While the use of casual labour has grown in recent decades, so too have the protections afforded to casual employees. In addition to the basic casual loading (additional pay to replace holiday and other statutory leave entitlements) casuals receive the Superannuation Guarantee once they earn a minimum of $450 per month; and after six months working for a business with over 15 staff, casuals qualify for unfair dismissal protection. After 12 months, long-term casuals also gain the ability to request parental leave and flexible work arrangements. While casual work arrangements may not attract all the benefits of permanent roles, these examples demonstrate that there is indeed a safety net for many workers. Moreover, workers who undertake temporary “The insecure employment campaign is part of a broader union effort to cast commercial decisions in an industrial relations context” Institute of Public Affairs work through private employment agencies often benefit from a strong pipeline of assignments. RMIT University research found that half of all on-hired casual employees employed by RCSA members are immediately placed in another assignment following the completion of their initial assignment, so that they enjoy back-to-back assignments without having to search for new work Against this background, the notion of “secure” work is more complex than it might seem at first. And in the volatile economic climate we face today, neither employers nor individuals can expect certainty. Unless a business is able to improve productivity, profitability and efficiency – either through its workforce strategy or business processes – then its economic viability is under threat. Ensuring Australia’s labour laws provide the flexibility employers need in order to remain profitable, is a fundamental precondition of providing security to employees. On the other hand, saddling employers with red tape and onerous industrial relations not only increases costs, but increases the risks associated with hiring people and the risk that business simply won’t hire at all. Flexible and adaptive work is decent work There is an underlying issue about the nature and quality of on-hire work. The union campaign implies that work where an individual is employed by one business, and assigned to work for another business or government, is bad work; and ignores the large number of workers who: • work flexibly in high-skilled areas • earn above average wages • report satisfaction with their jobs and • gain the experience they need to access the job market. Moreover, it ignores the nature and reputation of many organisations that utilise flexible workforces: governments, hospitals Two-thirds of temporary workers in Australia display high levels of job satisfaction Adecco Temporary Labour Report 2012 What is on-hire/agency work really like Professor Mark Wooden from the Melbourne Institute of Applied Economic and Social Research, is a director of the HILDA * survey, which tracks the economic and subjective well-being, labour market dynamics and family dynamics of over 7,500 households and 19,000 individuals. He says that most people only take on agency (on-hire) work for some of their career; it’s certainly not a career deadend. In fact, he says that for young people or women returning to work, it provides a foothold into the market. HILDA also reveals little difference in levels of career satisfaction for those who identify as having a “labour-hire” job. Over half of all labour hire workers who are still in the workforce ten years later will be in permanent employee jobs by that date. *Household, Income and Labour Dynamics in Australia and schools are just as likely to engage workers through a recruitment firm as commercial, for-profit organisations. Decent organisations, offering decent work. After all, organisations in every industry sector and of every size need a workforce that can expand at need, adapt to seasonal and economic fluctuations and provide fast replacements for critical staff absences. Flexibility and the capacity to adapt isn’t a one-way demand from businesses and government – 41 per cent of employees wish to work flexibly for a range of lifestyle reasons, from family through to study commitments. In fact, in the age of over- JUNE 2012 25

74 per cent of employers do<br />

not consider hiring permanent<br />

workers as an alternative to<br />

“agency” work<br />

Ciett<br />

Employers simply cannot afford to be<br />

locked into fixed costs when they don’t<br />

have certainty about market conditions.<br />

Agency or on-hire work, where an<br />

individual is engaged by a firm and on-hired<br />

or assigned to work for a client, plays a<br />

crucial role in supporting economic growth<br />

and providing employment opportunities.<br />

Union attempts to magnify an issue that<br />

affects a small number of workers will have<br />

unintended consequences for all employers<br />

and the economy as a whole if it is successful.<br />

When is work “secure”<br />

While the use of casual labour has grown in<br />

recent decades, so too have the protections<br />

afforded to casual employees.<br />

In addition to the basic casual loading<br />

(additional pay to replace holiday and other<br />

statutory leave entitlements) casuals receive<br />

the Superannuation Guarantee once they<br />

earn a minimum of $450 per month; and after<br />

six months working for a business with over<br />

15 staff, casuals qualify for unfair dismissal<br />

protection. After 12 months, long-term casuals<br />

also gain the ability to request parental leave<br />

and flexible work arrangements.<br />

While casual work arrangements may not<br />

attract all the benefits of permanent roles,<br />

these examples demonstrate that there is<br />

indeed a safety net for many workers.<br />

Moreover, workers who undertake temporary<br />

“The insecure employment<br />

campaign is part of a broader<br />

union effort to cast commercial<br />

decisions in an industrial<br />

relations context”<br />

Institute of Public Affairs<br />

work through private employment agencies<br />

often benefit from a strong pipeline of<br />

assignments. RMIT University research found<br />

that half of all on-hired casual employees<br />

employed by <strong>RCSA</strong> members are immediately<br />

placed in another assignment following the<br />

completion of their initial assignment, so that<br />

they enjoy back-to-back assignments<br />

without having to search for new work<br />

Against this background, the notion of<br />

“secure” work is more complex than it might<br />

seem at first. And in the volatile economic<br />

climate we face today, neither employers nor<br />

individuals can expect certainty.<br />

Unless a business is able to improve<br />

productivity, profitability and efficiency –<br />

either through its workforce strategy or<br />

business processes – then its economic<br />

viability is under threat. Ensuring Australia’s<br />

labour laws provide the flexibility employers<br />

need in order to remain profitable, is a<br />

fundamental precondition of providing<br />

security to employees.<br />

On the other hand, saddling employers<br />

with red tape and onerous industrial relations<br />

not only increases costs, but increases the<br />

risks associated with hiring people and the<br />

risk that business simply won’t hire at all.<br />

Flexible and adaptive work<br />

is decent work<br />

There is an underlying issue about the<br />

nature and quality of on-hire work. The<br />

union campaign implies that work where<br />

an individual is employed by one business,<br />

and assigned to work for another business<br />

or government, is bad work; and ignores<br />

the large number of workers who:<br />

• work flexibly in high-skilled areas<br />

• earn above average wages<br />

• report satisfaction with their jobs and<br />

• gain the experience they need to access<br />

the job market.<br />

Moreover, it ignores the nature and<br />

reputation of many organisations that utilise<br />

flexible workforces: governments, hospitals<br />

Two-thirds of temporary<br />

workers in Australia display<br />

high levels of job satisfaction<br />

Adecco Temporary Labour Report 2012<br />

What is on-hire/agency<br />

work really like<br />

Professor Mark Wooden from the<br />

Melbourne Institute of Applied Economic<br />

and Social Research, is a director of the<br />

HILDA * survey, which tracks the economic<br />

and subjective well-being, labour market<br />

dynamics and family dynamics of over<br />

7,500 households and 19,000 individuals.<br />

He says that most people only take on<br />

agency (on-hire) work for some of their<br />

career; it’s certainly not a career deadend.<br />

In fact, he says that for young people<br />

or women returning to work, it provides a<br />

foothold into the market.<br />

HILDA also reveals little difference in<br />

levels of career satisfaction for those who<br />

identify as having a “labour-hire” job. Over<br />

half of all labour hire workers who are still<br />

in the workforce ten years later will be in<br />

permanent employee jobs by that date.<br />

*Household, Income and Labour Dynamics in Australia<br />

and schools are just as likely to engage<br />

workers through a recruitment firm as<br />

commercial, for-profit organisations.<br />

Decent organisations, offering decent work.<br />

After all, organisations in every industry<br />

sector and of every size need a workforce<br />

that can expand at need, adapt to seasonal<br />

and economic fluctuations and provide fast<br />

replacements for critical staff absences.<br />

Flexibility and the capacity to adapt isn’t<br />

a one-way demand from businesses and<br />

government – 41 per cent of employees<br />

wish to work flexibly for a range of lifestyle<br />

reasons, from family through to study<br />

commitments. In fact, in the age of over-<br />

JUNE 2012 25

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