2012 Annual Report - Ixe

Notas a los Estados Financieros
Grupo Environmental Financiero Banorte Performance
At Grupo Financiero Banorte we assume our responsibility with the sustainable development of
our communities conserving the resources used by the company, and undertaking actions that
generate environmental and social awareness among suppliers, customers and employees alike.
For us environmental conservation is a priority, not only because we have assumed a business
commitment that translates into strategic actions both inside and outside of the organization,
but also because it is everyone’s responsibility as citizens to preserve the environment and with
this, the biodiversity around us.
To do this we have developed a series of initiatives aimed at reducing energy consumption
and the generation of greenhouse gas emissions in our daily operations. Some of them include:
• Banorte’s Integral System of Energy Control (SICE), which consists of renovating air conditioning
equipment in buildings every 10 years and automating equipment on/off times at branches.
• An air conditioning equipment substitution project replacing equipment that has reached
the end of its useful life for more energy efficient equipment.
• Pilot program for the implementation of photovoltaic cells at two Banorte branches.
• Energy efficiency project at the Contact Center, which includes a cutting-edge air conditioning
system, heat insulation, and lighting controls and the use of natural light.
As part of our environmental development strategies, we have updated our internal supplier
procurement policy for goods and service, to require adherence to the UN Global Compact
Declaration and its 10 principles in the area of Human Rights, Labor, the Environment and Anti-
Corruption in both new and renewal contracts.
INITIATIVES FOR BANORTE-IXE CUSTOMERS
Electronic banking and account statements
Every month, more than 22,000 customers request Electronic Banking services for individuals
allowing them to perform transactions using a computer or a mobile device rather than going
to a branch. This reduces polluting emissions related to traveling to a branch, as well as saving
on paper receipts and bank slips, the branch would normally issue to customers.
Likewise, more and more customers are opting not to receive printed account statements
and only to receive account statements electronically. Currently more than 200,000 account
statements are no longer printed.
Simplified POS Terminal receipt
In 2012 work was done on a simplified receipt which consists of a retail establishment giving a
customer that made a purchase using a credit or credit card at a Banorte terminal a receipt
that is 50% of the normal size but that contains the same information. This action translates into
a 25% reduction in paper and ink consumption for POS Terminal receipts.
Mobile Banking service
Another important initiative in the area of environmental development is that since 2012 customers
requesting the Mobile Banking service no longer have to go to a branch or sign contracts but
can obtain it through our Contact Center instead, thus resolving one of the main reasons to
visit a branch besides making the operation paperless.
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