2012 Annual Report - Ixe

Informe Anual 2010
Annual Report 2012
Training
For Grupo Financiero Banorte the ongoing training of staff so they
can develop as both people and professionals is fundamental,
achieving in 2012:
• 84,522 trained participants (monthly average of 7,043 people).
• 50,476 hours of training courses (monthly average of 4,206 hours).
GFNorte offers its employees skills development management
and ongoing training programs as follows:
• Academic programs (74 scholarship holders).
• 171 external executive education scholarship holders for
diverse programs in collaboration with prestigious universities
in Mexico and abroad.
• 804 internal executive education scholarship holders for the
English online program.
On the other hand, in 2012 we presented the Talent Development
strategy to 7 General Management areas with a proactive
development model in more than 37 Management areas
covering more than 14,000 employees.
In 2012 402 Top Talent staff were identified and ratified, who
already have a separate development program. A central
campaign was undertaken to diagnose the potential of
Managers, Under Directors and Directors and 92% progress
was made. As of this year this process became an integral tool
along with other areas of Human Resources for increasing staff
retention and promotion rates.
Labor Rights
For us gender equality in the workplace and equal growth
and development opportunities for staff is fundamental (4) . All
of our staff have the same opportunities and are hired under
the same terms and conditions.
general overview of preventive human rights, as their main
function is to guarantee the security of the building as they have
no direct contact with customers. In the event of an incident,
criminal offense or action which is out of the ordinary, the
external relevant authorities are called upon for support as they
are the ones that process or deal with security issues directly.
Furthermore, in 2012 4,287 staff brigade members were given
a total of 210 courses at Banorte-Ixe buildings and branches
in 17 regions of the country as follows:
• First aid.
• Evacuation and crisis management.
• Fire control and fire fighting.
• Heimlich maneuver.
OUR 2013 COMMITMENT: Continue with the training plan with
a goal of 253 events and 5,959 brigade members.
Code of Conduct
GFNorte’s Code of Conduct (5) guarantees the rights of every
person and promotes non discrimination. We should mention
that one of the Code’s guiding principles is the observance of
all of the requirements of the competent authorities and strict
adherence to regulations applicable to our business.
Operating and Security Risk
For us, the safety of our public and strategic allies is very
important, as is reducing risks associated with our daily
operations. For this reason, timely follow-up of complaints about
discrimination, misuse of funds, robbery, fraud and falsification
is a priority for Grupo Financiero Banorte.
It should be mentioned that no activities are undertaken at
GFNorte that put employees’ labor rights at risk; to guarantee
this there is a workers union. Furthermore, Human Resources
policy forbids minors working for the company, and there is no
forced or non-consensual labor in our company.
Security at Work
The security guards that work at our bank branches are hired
by outsourcing companies. Their training programs include a
(4) Tables of employees by gender and age are included in our Interactive Annual Report.
(5) To find out more about it go to: http://www.banorte.com/portal/empresas/informacion.webgrupo=5&elemento=1297
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