2012 Annual Report - Ixe

Economic Performance
Informe Anual 2010
Annual Report 2012
In 2012, as part of the commitment Grupo Financiero Banorte has adopted with our stakeholders,
we have developed initiatives and projects to continue contributing economic, social and
environmental value through each of our operations, thereby fostering economic sustainability
in Mexico.
In 2012 Grupo Financiero Banorte did
not receive any government
support for its operations.
Thanks to the support of our employees and stakeholders, GFNorte had many achievements in
2012. Some of our economic performance initiatives are:
BANKING SECTOR
During 2012, we continued to migrate the main technologic platforms from Ixe to Banorte
following Ixe´s integration into GFNorte, to take advantage of synergies while at the same time
maintaining the standards of quality and service that our customers deserve.
As part of this process, in 2012 we integrated Ixe Banco’s electronic channels into GFNorte
aligning them with the Group’s strategy of efficiency and client vision. This step has increased
levels of operational efficiency and has strengthened the catalog of products and services
that the Group offers.
Likewise, we are focusing our efforts to improve service in the branch network by offering
automated processes using controls that enable prompt and efficient service.
Currently, the strategy of the Banking Department is focused on strengthening the entire bank
infrastructure, ATMs, branches and third party correspondents in order to serve growing and
emerging markets. To achieve this, we have formal market and population analysis processes
at the national level, evaluating each opportunity to further develop the branch network within
the main urban and semi-urban centers of the country, thus giving all Mexicans the opportunity
to access Banorte and Ixe’s products and services.
Branches
Our branches offer a service model that enables us to offer prompt and efficient service. In
2012, we strengthened this model by incorporating tools used to monitor online the transactions
of our branch windows in order to anticipate increases in the demand for service.
Furthermore, as a result of the integration with Ixe, services were implemented to address mutual
customers before the integration of technology platforms, which allows for on-line deposit
services and retirement account operations between both banks.
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