2012 Annual Report - Ixe

Notas a los Estados Financieros
Grupo Financiero Banorte
Stakeholder Main Concerns Organization’s Response
CSOs
Suppliers
Communication
Media
• Access to financial or in-kind resources.
• Support for institutional capacity building.
• Corporate volunteers.
• Company’s performance in the areas of
human rights, labor, the environment and
anti-corruption.
• Payment period.
• Complete information for negotiations.
• Media management in the event of a crisis
with the target public and authorities.
• Coherent internal and external messages.
• Through Fundación Banorte (Banorte Foundation), grant
cash donations to the following projects: social assistance,
education, gender equality, community development,
natural disasters, human rights, the environment and
sustainability, infant nutrition and health aimed at vulnerable
segments of the population.
• Provide in kind support to social assistance and community
development projects through Fideicomiso Súmate (“Jump
on Board” Trust) comprising contributions from Group
employees.
• Deliver toys to children and teenagers in public hospitals
and orphanages throughout Mexico through our Playing,
Playing and with Banorte-Ixe Helping project.
• Through Fundación Banorte channel funds and talent to
the training and professional development of the human
capital of not-for-profit organizations in order to improve
their performance, services and accountability to donors.
• Provide scholarships, experience and knowledge to CSO
board members and staff to develop skills and abilities in
the social and philanthropic development sector through
advice, sponsorship and participation in special congresses.
• Volunteer time and talent through Corporate Responsibility
initiatives to causes chosen by employees or activities of
Fundación Banorte and Súmate.
•Work continues to be done on the UN Global Compact
Communication on Progress and various conferences and
training workshops are also held.
• Suppliers are advised that they will receive payment within
15 to 20 working days. The process also receives ongoing
follow-up.
• All suppliers are provided with complete and identical
information to compete in a bid process, thus making it
more transparent.
• Employees receive Media Training on an ongoing basis and
key areas learn how to broadcast key messages correctly.
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