2012 Annual Report - Ixe

Notas a los Estados Financieros
Grupo Organizational Financiero Banorte Profile
At Grupo Financiero Banorte S. A. B. de C. V. we seek to guarantee an economic, social and
environmental balance in areas inherent to our daily operations and maximize the growth and
profitability of our company by adhering to strict sustainability criteria and corporate responsibility.
Our Mission
To satisfy our customers’ financial needs with high-quality products and services delivered through
efficient methods that guarantee integrity, security and confidence, thereby strengthening our
value chain with our customers, and always providing our service with efficient and kind attention.
To ensure profitability and value creation in our work in order to support our clients, shareholders
and employees.
To preserve the integrity and quality of all of our operations, especially in the management of
the Group’s deposits and equity.
To be a company that offers employment in a serious and fair manner, under the right working
conditions and ethical standards that promote both personal and professional development
inside and outside of the workplace, treating each and every one of our employees with the
highest sense of dignity and equality, offering opportunities for personal growth.
To assume our responsibility as citizens, employees and an integral part of the Institution to promote
growth, becoming leaders in the communities that we serve, promoting their development
through the philosophy of “Thinking Big”.
To act in a conscientious manner with regards to our environment, preserving the company’s
used resources and undertaking actions that generate an environmental and social awareness
amongst our customers and employees.
Our Values
Our conduct should always be based on integrity, trust, loyalty with absolute respect and
acknowledgement of the intrinsic value of the human being. GFNorte rejects any bias related
to gender, age, religion, race, social origin, disability, ethnicity, nationality, sexual orientation,
family responsibilities, marital status, or any other condition that may result in discrimination.
Anyone who intends to defend and exercise their rights, when considering that such rights
have been violated, should do so with respect for the Institution, its personnel and the work
performed therein.
GFNorte
in numbers:
A network of 1,316 branches
6,707 ATMs
115,213 POS terminals
3,080 third party correspondents
10 SME Centers
22 million customers
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