Bachelor of Commerce (Digital Marketing) - Postsecondary ...

Figure 6.2 Information Technology Services Mandate and Principles
MANDATE:
Information Technology Services (ITS) at Fanshawe College provides a
broad range of technology solutions and services to students, faculty
and staff. A College Help Desk provides a single point of contact to the
Information Services Community and addresses: hardware and
software trouble‐shooting and maintenance, software installations,
hardware repairs, account creation, and high‐tech classroom
troubleshooting. The ITS oversees College‐wide electronic storage,
processing, system redundancy and back‐up, and disaster recovery
preparations. A project management office works closely with Service
teams throughout the College to identify opportunities to improve
productivity through new systems and workflow improvements.
Senior decision‐makers are enabled in areas of corporate IT
governance, planning and priority setting by an Information
Technology Advisory Committee (ITAC) led by ITS. ITS also provides a
strategic role at the college in terms of its ongoing efforts to identify
and harness emerging technologies of relevance to learning, teaching,
research and administration.
PRINCIPLES:
student‐centered development and
deployment of information
technology resources
highly accessible information
technology resources and
infrastructure
collaborative prioritization of ICT
investments
timely training and support provided
to employees on new applications and
hardware
ensure personal and confidential
information is effectively managed
and protected
commitment to provisioning
Fanshawe with modern and current
ICT systems
Figure 6.3 Information Technology Services Goals ‐ Enabling Multi‐Year Plan 2011/12 – 2014/15
Effective and Efficient
Stewardship of
Resources
Highly Available and
Reliable Services and
Supports
Supports Students and
Employee Engagement
Support Excellence in
Each Academic and
Enabling Area
Opportunities are
regularly sought to
introduce efficient and
environmentally
sustainable practices
Reliable, relevant, and timely
access to information for
staff and students.
Introduce electronic methods
to convey current information
in a compelling and
understandable format
Work collaboratively to
support College
outreach and
partnership efforts
Technology is rigorously
tested/piloted for
effectiveness before being
generalized to a broadbased
user group
Cost‐benefit, demand and
feasibility analyses are
conducted prior to all new
equipment/software
purchase and
implementation
Technology optimizes access
to all college services and
supports
Regularity and systematically
review new and emerging
technologies
Introduce measures to sustain
and enhance IT human capital
Maintain a rich array of
software and services
that contribute to
student success and
staff wellness, health
and safety
Establish computer
based tools that
support collaboration
and collaborative
research
Policies, procedures and
standards contribute to
effective information
security and IT asset
management
Compare current services
to industry norms to
inform continuous
improvement and ‘best‐inclass’
approaches
114 Bachelor of Commerce (Digital Marketing)