Fiscal Year 2011 - 2012 Budget - Cabarrus County

Information Technology Services
FY 2011 Major Accomplishments & Challenges
Implementation of Enterprise ID Badge, Card Door Access, and IP video systems for county buildings and courthouse. The enterprise
system enhances security by allowing remote administration of door access for county buildings, avoids expensive re-keying when
employees leave or lose access cards, and provides monitoring of county buildings and facility access. ID Cards are produced on-site and
clearly identify contractors, temporary and permanent staff with an updated design and color scheme.
Implementation of Web based inmate visitation scheduling and inmate video visitation. Web-based Registration and Scheduling allows the
public to register for and schedule inmate visits. It also allows professional visitors to schedule visits with an inmate in advance from a
secure website portal. Corrections officers have the ability to monitor and record video visitations in real-time (except for encrypted
professional visits). The video visitation system increases security by eliminating the need to move inmates from secure areas for
visitation.
Continued build out of comprehensive highly available and disaster resilient strategy at co-location datacenter. Operating key governmental
and public safety systems in parallel at two different sites significantly reduces the risk of a localized disaster rendering key systems and
technology services inoperable. Phase I includes establishing highly available email services, implementing production virtualized hosts at
both the data centers, parallel SQL Server database servers running at both data centers, redundant external DNS service established, and
an upgrade of the SAN at the co-location site. Finally, because the secondary data center is located at the Department of Social Services
we used this opportunity to host DSS-specific applications primarily in that data center with the redundancy provided by the main data
center. This maintains the intent of the highly available and resilient infrastructure while reducing unnecessary network traffic.
Deployment of automatic vehicle locator and mobile data terminals in Cabarrus County Transportation vehicles which interface with
Transportation’s main software RouteMatch. This implementation improves timely service and reduces fuel costs with more efficient
routing.
Upgrade of Bitek ITS Tax CAMA, Billing, Collection and DMV from HP UNIX to Windows SQL Server infrastructure. This change to the
Cabarrus County technology server standard improves allows for virtualization and improved disaster recovery at the co-location data
center. In addition the new system includes a publicly accessible inquiry system deployed on the CabarrusCounty.us website.
Goals & Objectives
Promote enterprise information processes by partnering with our customers to deliver quality technology services that
effectively and efficiently align with the goals of Cabarrus County .
• Prioritize technology requests to reflect relative enterprise business case priorities.
• Share data and technology across departments and common work processes.
• Implement Green Computing initiatives: virtualization, energy efficient equipment, electronic documents, reduction in printing.
• Speed the implementation of new business applications and minimize application development resource requirements by using existing
commercial off-the-shelf software.
Provide access to information resources by providing reliable secure applications and technology infrastructure.
• Proactively train staff and maintain infrastructure to be positioned to implement new technology. Helpdesk staff to complete one training
course per quarter.
• All application development follows established coding and security techniques. 95% of application changes are tested and approved by
client before introduction into the production environment.
• Follow change management policies so that no changes cause interruption in critical processes.
• Inform customers of planned computer outages at least one working day prior to outage
• Monitor network activity 100% of time to identify and block potential threats
Protect enterprise information integrity through planning, standards and process management.
• Create and implement Strategic Technology Plan
• Implement High Availability for all Tier 1 Applications by 2013
• High Availability and Disaster recovery tested twice a year
• 100% of ITS infrastructure documented in DR tool
• Ensure technology initiatives adhere to county-wide technology standards.
• Technology purchases are compatible with existing infrastructure 100% of the time
168