Opusnotes Oct 07.pdf
Opusnotes Oct 07.pdf
Opusnotes Oct 07.pdf
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OpusNOTES<br />
12301 Research Blvd.<br />
Bldg. IV, Suite 200<br />
Austin, TX 78759<br />
www.opushealthcare.com<br />
NEWSLETTER Vol. VII - <strong>Oct</strong>ober, 2007<br />
Table of<br />
Contents:<br />
Users Group<br />
Summary<br />
Users Group Summary<br />
NWTH Go-Live<br />
Highlight on the<br />
Opus QA Team<br />
Flowsheet Pilot Sites<br />
Ft. Duncan Regional Medical Center<br />
& Doctors Hospital of Laredo<br />
By the Numbers<br />
Did You Know<br />
Trade Shows<br />
The 2007 OpusClinicals Users Group conference was the best yet! This year<br />
there was a single session track so that all the attendees could get the same<br />
valuable messages to take back to their facilities. A variety of presentations<br />
were held that ranged from personal success stories presented by UHS<br />
facilities to what products and features are on the horizon for Opus Healthcare<br />
and UHS. The setting was one that welcomed feedback from the Users which<br />
led to productive working sessions that have provided Opus Healthcare with<br />
many ideas to build on.<br />
The Opus staff enjoyed spending time with the UHS team in attendance. We<br />
were able to put faces with names and learn a little more about the people we<br />
talk to regularly. Events throughout the conference also allowed UHS staff the<br />
opportunity to get to know their counterparts at other facilities, providing some<br />
new contacts to network and collaborate with.<br />
As always, the gratitude shown by the Users for Opus hosting this event is<br />
sincerely appreciated. Thank you to all that attended and contributed to the<br />
continuing success of the UHS/Opus relationship. Dates in early 2009 are being<br />
considered as we look forward to the next successful Users Group conference.<br />
NWTH Go-live<br />
When Northwest Texas Healthcare System (NWTH) in Amarillo, Texas completed their upgrade to OpusClinicalSuite 2.1 on<br />
July 17, 2007 a shared UHS/Opus goal to migrate all UHS 1.x users to the 2.0 version or above was met. The team for this<br />
six-month implementation was led by Barbara Roberts, UHS Project Lead, and Stacey Stephens, Opus Project Manager,<br />
who collaborated with the facility IS team led by Director Sam Mason.<br />
In order to address the facility’s needs and understand the uniqueness of the different departments’ workflow, the IS<br />
team coordinated preparatory workflow assessment meetings with Opus and the department directors. The Northwest<br />
Texas team of Randy Taylor, OpusClinDoc Coordinator, Katie Hailey, OpusMD Coordinator and new hire John Willimon,<br />
OpusOM Coordinator, were key contributors to the success of the implementation with their behind-the-scenes database<br />
efforts, validation, and the logistical coordination required for a large-scale facility upgrade. In addition, they prepared the<br />
approximately 1200 end users at the 489-bed facility by offering 83 separate training sessions over a six week period.<br />
Continued on next page...<br />
WWW.OPUSHEALTHCARE.COM
OpusNOTES (continued)<br />
Vol. VII - <strong>Oct</strong>ober, 2007<br />
page 2 of 4<br />
NWTH Go-live ...continued<br />
The on-site Super Users, gathered from UHS facilities<br />
nationwide, joined the UHS Corporate and Opus<br />
representatives to create a strong, experienced team that<br />
successfully supported the upgrade. The end user community<br />
appreciated the hands-on support they received at the main<br />
facility as well as the multiple off-site communities including the<br />
J.O. Wyatt Clinic, Women’s and Children’s Healthcare Center,<br />
The Pavilion, and The Wound Care Center.<br />
Congratulations to all of the participants for a job well done!<br />
Northwest Texas Hospital<br />
Highlight on the Opus QA Team<br />
Quality Assurance is the constant pursuit of improved product superiority<br />
in any venue. This is an extremely vital component for any successful IT<br />
organization. The QA team is constantly evolving to<br />
improve our best practices to achieve excellence.<br />
The QA team’s focus is on functional testing of the<br />
application via manual as well as automated testing,<br />
using an IBM product, Rational Functional Tester. The<br />
team works closely with Product Management and<br />
Engineering to not only identify defects prior to release,<br />
but also verify that features meet requirements. Our<br />
QA success stems from analyst, technical writing, and<br />
engineering efforts. Members of the QA Team include:<br />
(back row, left to right) Tanya Lindsey, Don McCaig,<br />
Denise Lehe, Vicki Prather (Manager), (front row, left to<br />
right) David Silver, Jennifer Hong, Candice Wheeler, and Jennifer Treadaway,<br />
RN. The Opus QA Team member not shown is Alan Sagen.<br />
Opus QA will continue to drive toward improved testing processes by including<br />
industry standard “best practices” to ensure quality of the Opus Product Suite.<br />
OpusNOTES (continued)<br />
Vol. VII - <strong>Oct</strong>ober, 2007<br />
page 3 of 4<br />
Flowsheet Pilot Sites<br />
Ft. Duncan Regional Medical Center & Doctors Hospital of Laredo<br />
Flowsheet Functionality Rollout<br />
On September 6, 2007, the Flowsheet Task Force led by Karen<br />
Brown, UHS Clinical Analyst, began the pilot for the initial series<br />
of flowsheets at Doctors Hospital of Laredo. The end users worked with the Vitals, I&O, Neurologic Checklist and<br />
Respiratory O2 flowsheets. Following several weeks of usage at Laredo, flowsheet functionality was rolled out to Fort<br />
Duncan Regional Medical Center as an additional pilot site.<br />
End user feedback received by ClinDoc Coordinators Carol Dixon (Laredo) and Wilma Carbonel-Mason (Fort Duncan,<br />
CNO) reflected that the users welcomed the flowsheets as a tool for trending patients’ progress. The users also<br />
recognized that the at-a-glance view facilitated their ability to make timely clinical judgments. Critical Care nurses at<br />
Laredo have fully adopted the use of flowsheets to capture hourly vitals.<br />
The UHS Development Team focused their efforts on PCA Flowsheets as the next series after receiving valuable<br />
feedback during the Opus Users Group. This series of flowsheets was released for testing in early <strong>Oct</strong>ober with a<br />
schedule for deployment by the end of the month. Flowsheet development efforts targeted critical care areas for the<br />
next series.<br />
In mid-<strong>Oct</strong>ober Robin Betts and the UHS Clinical Accounts Management team contacted non-pilot facility coordinators<br />
to set up a roll out schedule for flowsheets.<br />
OpusNOTES (continued)<br />
Vol. VII - <strong>Oct</strong>ober, 2007<br />
page 4 of 4<br />
By The Numbers<br />
This table breaks down both Support and Special Requests statistics. Items identified as Product Administration are<br />
categorized as a Special Request. Technical Support requests can be as simple as a call about a printer that may be out of<br />
paper to a system event. These numbers are as of September 30, 2007.<br />
Product<br />
Average Open<br />
per UHS site<br />
Average Hold -<br />
Waiting for Client<br />
per UHS site<br />
Average Open<br />
per UHS site<br />
OpusOM/MD 2.8 1.6 0.6 0.7<br />
OpusClinDoc 1.1 0.5 0.1 0.4<br />
OpusLab 1.8 3.3 0.7 1.9<br />
Average Hold -<br />
Waiting for Client per<br />
UHS site<br />
Did You Know<br />
Trade Show Appearances<br />
It is already that time for Opus Healthcare to start planning for their tradeshow attendance for<br />
2008. Looking ahead the 2008 HIMSS Annual Conference & Exhibition will be held<br />
February 24th - 28th in Orlando, Florida. The 2008 AONE Annual Meeting & Exhibition will be<br />
held April 25th - 29th in Seattle, Washington. As more information becomes available, Opus<br />
Healthcare will share with you information regarding our appearance at both national events<br />
should you plan to attend.<br />
It is with these events that we begin to establish new and solidify existing relationships that will<br />
grow Opus Healthcare. This growth means that we will be able to continue our mission to help<br />
healthcare organizations implement advanced information technology solutions that address the<br />
concerns of hospital staff from executive management to end user clinicians.<br />
Opus Healthcare Solutions, Inc.<br />
12301 Research Blvd. • Bldg. IV • Suite 200 • Austin, TX 78759