CHAPTER 1 - Border Roads Organisation

RESTRICTED
MEMORANDUM IN REPLY TO REPRESENTATIONS DEALING WITH PENSION,
GRATUITY AND COMPENSATION FROM THE GREF PERSONNEL
1. Ex-GREF personnel once they have left the unit on release, discharge or
Superannuation, have on many occasion generated false hopes or have been the cause of
creating apprehension in the mind of these personnel.
2. The unit usually send a routine reply to the individuals that his claims are either under
preparation or submitted to the higher authorities for finalisation. This creates an impression
that the individual is entitled for pensionary or other benefits and it is only a matter of time
when these claims would be sanctioned. In many of such cases a careful study of the rules
would indicate that he is not so entitled. As a consequence, when the claims are rejected by the
audit, an embrrassing situation airses.
3. Basically representations received from the individuals can be divided in two categories
:-
(a) Those Claims where Rule Position is Clear
Where rule position is clear, specific reply should be given at the earliest,
however, caution may be shown in indicating a time frame for payment where
procedural delays like obtaining waival of time barred limits, pay fixation or audit
verifications are anticipated.
(b)
Those Claims where the Rule Position is not Clear
In these cases there is a necessity of drafting reply memorandums with care so as
not to generate any false hopes in the mind of Ex-Servicemen.
4. The following points should be kept in mind while answering representations received
from individuals :-
(a) Copies of letters regarding forwarding applications of the individuals to the
higher authorities must not be endorsed to them. If need be a separate memorandum be
sent to the individuals which may indicate the position ie. the case has been forwarded to
the Task Force Commander/Chief Engineer or higher authorities for due consideration.
(b) Memorandums or replies must be carefully worded and it should not be a source
of generating a false hope or not be worded in such a manner which can later be
misconstrued as an assurance. If any doubt exists, it should be indicated that the dues not
appear to be entitled for the pension or other benefits under the rules and his case has
been referred to the appropriate authorities for determination of eligibility in accordance
with the rules.
203
RESTRICTED